DST Asset Manager Solutions, Inc.

File [redacted]Hi Ms. [redacted],Thank you for the additional information.  I will be following up with the hotel manager regarding the issues and get back with you as quickly as possible.Thank you for your kind patience.Sincerely,Elizabeth C[redacted]Best Western International

File [redacted]Dear [redacted],Thank you for sharing your concerns regarding the Best Western Plus Siesta Key Gateway.    I sincerely apologize for this situation involving your Travel Card.Our office has issued you a $50.00 gift card and it has been processed on 12/1.   You will...

receive the card in a few weeks.   The card number is [redacted]You may print the card number in case you need to use it sooner.Thank you again for allowing our office assist you with this matter.  If you have any further questions, please contact our office directly at 800-528-1238 and reference case number [redacted].Sincerely,Elizabeth C[redacted]Best Western International

File [redacted]The guest was contacted.  The guest used profanities and ended the call

File [redacted] No further reply will be given.The guest will work with her credit card company. Elizabeth C[redacted]Best Western International

Hi Ms. [redacted],Thank you for your response. The hotel we stayed at in Santa Barbara is called the Best Western Plus South Coast Inn in Goleta, CA and the AGM that I emailed back and forth with is Nicole W[redacted].Looking forward to your prompt response.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The hotel location was Best Western Plus Northshore Inn - [redacted], **. 
The response from the hotel is simply asking the hotel location. 
Regards,
[redacted]

File 151018-4325Dear Ms. [redacted]Thank you for your reply.I am very sorry, but again, we cannot approve the claim as [redacted] does not specify a room type you will receive.Per the terms and conditions of the Low Rate Guarantee, the room type must match in order to qualify.I sincerely apologize that we cannot assist further.Sincerely,[redacted]Best Western International

Elizabeth C[redacted] sent me an email on 2-1-16 stating that there is nothing they can do!...

 She also stated that the address was misspelled.  I changed my address with one of the rewards representatives, so why am I being penalized for the mishap of their representative and the postal service!  I worked hard to earn those points and they should be credited back to my acct.  To tell someone that there is nothing they can do but lose everything is not the way it should be handled.  She also stated that if it would have been $250 instead of $175 in gift cards, they would have done a trace.  It's only a $75 gift card difference.  I really wish they Bureau would help with this situation.  As this is not the way it should be handled.  THIS IS SOMETHING THAT I EARNED, THIS WAS NOT GIVEN TO ME!  They did not even try to offer any other alternative, they only said sorry!

File [redacted]Dear [redacted],Thank you for contacting the Revdex.com regarding your reservation with the Best Western Plus Boulder Inn.I am very sorry for this unfortunate situation.    I was unable to locate your reservation under your name.   Please provide the...

exact arrival date and name the booking was made under.   Also, if you have your confirmation number, that would be helpful as well.In the meantime, I will be following up with the hotel manager regarding this matter and get back with you as quickly as possible.If you have any questions for me in the meantime, you may contact me directly at the following contacts:[redacted] Sincerely,Elizabeth C[redacted]Best Western International

Hello [redacted],Thank you for your reply.   I will deactivate the issued Travel Card and send you a $50.00 refund check instead.   I am unable to process a direct credit to your credit card from our office.   I will send the refund check to the following address:[redacted]If you have an additional questions, please contact me directly at [redacted] or by phone at [redacted].Please reference file number [redacted]Sincerely,Elizabeth C[redacted]Best Western International

File 160606-2036Dear Mr. Chung,Thank you for contacting our office through the Revdex.com.    This matter is currently being reviewed and you will be contacted shortly.Thank you for your kind patience.Sincderely,Elizabeth C[redacted]Best Western International

Revdex.com Complaint #[redacted]Best Western File # [redacted],Thank you for contacting the Revdex.com regrding your billing concern with one of our Best Western properties.To further assist you with this matter, please provide the name and location of the Best Western property...

as well as the arrival date.You may send the information to me directly at [redacted] or contact me directly at [redacted].Thank you kindly in advance.Sincerely[redacted]Best Western International

File [redacted]Dear Mr. [redacted]Thank you for your information and concerns regarding your Rewards account.This has been forwarded to a Rewards Department Supervisor for review.You will be contacted as quickly as possible.Sincerely,Elizabeth C[redacted]Best Western International[redacted]

Thank you for contacting the Revdex.com regarding your experience with one of our Best Western properties. I sincerely apologize that your stay was not a positive one.To better assist you with your concerns, please provide the name and location of the Best Western hotel. Thank you kindly...

in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

Complaint [redacted]File #[redacted]Dear Ms. [redacted],Thank you again for contacting the Revdex.com regarding your Low Rate Guarantee Claim.I sincerely apologize that the claim was denied due to the terms and conditions of the program.There is nothing further our office will do.   Sincerely,[redacted]Best Western International

Complaint ID [redacted]File #150430-8029Dear Mr. Rinaldi,Thank you for your feedback regarding your stay with one of our Best Western properties.To further assist you with your concerns, please provide me with the name and location of the Best Western hotel as well as the exact arrival date of your...

stay.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

File 150715-5553Dear Mr. [redacted],Thank you for contacting our office through the Revdex.com regarding your billing issue with the Best Western Cityplace Inn in [redacted], TX.I will be following up with the hotel on this matter and get back with you as quickly as possible.Sincerely,[redacted]...

[redacted]Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be  satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]