DSW, Inc.

Last month I made a purchase at DSW, I earned two $10 cards that will expire today October 20th 2019. Today I went to DSW I purchased a pair of boots that were on clearance regular $199.98 and on clearance there's 60% off that price. At the register I presented the two $10 rewards cards that I had earned last month that expired today and I paid for my purchase. When I got to my car and saw that I was given the clearance discount but I was not given the $10 rewards discount on either card, I wondered why they kept them if my purchase didn't qualify for them. So I went back into the store to find out why they would keep the cards if they were not valid on that purchase. Which I still don't understand why they're not valid on that purchase. The manager was very rude he always is I deal with him every time I go to the Ashford Dunwoody store. Then he gave me back one card which I still don't understand, if neither card was valid on that purchase why didn't they give me back both cards and he proceeded to tell me that you can only use one coupon or program on any one purchase however customer service told me you can use up to 3. So I'm so freaking confused right now as to how DSW rewards work and I'm not finding an answer in their terms and conditions.

Hello Mr***, Per our phone conversation as of 1.3.2018 you have confirmed that the matter regarding DSW order *** has been resolved and you no longer desired to replace this orderFor your reference your original refund was issued to DSW Gift Card, ending in *** PIN:
*** in the amount of $Please let us know if there is anything else we can assist you withThank you and have a good daySincerely, Andria HDSW Inc

Thank you for providing the DSW Gift Card number and PINWe have resubmitted your request for a check for the remaining balance of $Please allow 4-weeks for this request to processThe check will be mailed to your billing information provided to the Revdex.comIf there is anything else we can assist you with, please do not hesitate to contact usThank you for contacting DSW and have a good day

Thank you for contacting DSWWe sincerely apologize for the hold time you experienced on We were experiencing higher than call volumes this day, and we apologize if we were unable to assist you in a timely fashionAccording to your order #*** the Matisse Lariant Riding
Boots you were going to piin the store have been cancelledThis initial authorization for $will clear your account within 3-business days as of 10.31.2015. The Napa Flex by David Tate Sesame Boot you had shipping to your residence is estimated for delivery as of We would be more than happy to honor the 25% off this single item or request that FedEx return the package to us and refund you $for the itemDSW hates to disappoint our customers and it was never our intention to have our customers on hold for any extended period of timeWe truly value your feedback and hope to better serve you in the future

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding the refund of your returned item on order #***According to our records we are showing that a supervisor called and left you a voicemail regarding this returnAs of DSW has issued a full refund
of $back to your MasterCard, ending in ***This refund should have posted back to your card within 3-business daysAgain, we apologize for any inconvenience surrounding this refund and we hope to better serve you in the futureThank you for being a Premier Rewards member and have a good day

Hello *** ***, We apologize for the extended hold time in reaching a representativeWe have removed the following email from our email listPlease allow 2-weeks to completely stop receiving communication from DSW due to pre-planned Marketing activitiesAgain, we apologize for any
inconvenience this may have causedSincerely, Andria H***, DSW Inc

Hello ***, Thank you for contacting DSWWe apologize for the inconvenience surrounding your incomplete order #*** on At this time we were able to locate the attempt to process this order in our systemOur records show that there were three DSW Gift Cards attempting to process
on The DSW Gift Card numbers are as follows: ***Each of these gift cards had an original balance of $We are more than happy to issue back the $in total from the DSW Gift Cards used on this incomplete transactionAt this time please let us know if you would like these funds reissued back on three separate DSW Gift Cards or a single DSW Gift CardWe look forward to further assisting you with this matterSincerely, Andria H***

This serves as DSW’s response to complaint *** The merchandise credit card in question was devalued due to fraud On 6/11/a customer in PA received a merchandise credit card from one of our stores after returning stolen merchandise DSW’s nor**l process is to allow the
customer to return the stolen merchandise and issue a merchandise credit card The merchandise credit card is later devalued.The PA customer then sold the merchandise credit card to a website called raise.com The same day (6/11/16) in NY, Ms** purchased the merchandise credit card from raise.com When Ms** used the merchandise credit card at dsw.com it was flagged in our system and devalued.We have explained this situation to Ms** and recommended that she contact raise.com to receive a refund.If you have any questions, please do not hesitate to contact me.Thanks,Miriam S*Senior Paralegal

Hello *** Thank you for contacting DSWWe apologize for any inconvenience surrounding your recent interactions with usIt appears that our system was unable to successfully charge your PayPal account for order #*** placed on 07/23/This was notified in our system on 01/28/
where we initially reached out to you to for the payment of $PayPal does not allow us to place a charge on your account, without you initiating a purchase on your ownThis is why you were asked for a different form of payment to charge the $on, since PayPal was unable to be chargedIf you are able to review your PayPal transactions you will see that there was no collection of the $for the Sanuk Yoga Mat Flip Flop in 8M/BlackIf you could please call in and provide a different form of payment for the balance owed, that would be appreciatedHowever, in the event that you do not call we will not have FedEx pick the items up, as you have stated previous due to them being wornIf you have any further questions in regard to this matter, please do not hesitate to contact us. Sincerely, Andria H***

Hello *** ***, Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding your exchange order #***We also apologize for the numerous correspondences to get a resolution to your concernsExchanges are processed as a brand new order and the returned item is
refundedTo review, order #*** was received back to our dsw.com fulfillment center in two separate shipmentsA refund of $was issued on and another refund of $was issued on This refund totals your original purchase amount of $back to your Visa, ending in ***, this refund would have posted within 3-business daysOn your exchange order #*** was placed and a new charge of $was charged to your Visa, ending in ***Your $from original order #*** was carried over to your exchange order #***Our apologies as you also noted this exchange order was shipped in error to an incorrect addressOn our records indicate that a representative issued a refund for exchange order #*** going to the incorrect address and a refund of $was issued back to your Visa, ending in ***, this would take 3-business days to clearWe hate to disappoint our customers, we have placed a new order at no additional cost for the following items to your *** *** *** ***, Decatur, GA address. MeMoi-Cotton Women's No Show Liners - Pack Black/Beige-One SizeJessica Simpson-Layna Slipper Beige/Silver Metallic Size: MED Chinese Laundry-Bit Slipper Black/Multicolor Scallop Size:MEDKelly & Katie-Double Hoop Earrings Silver Metallic-One SizeYour new order # is ***, you will be receiving a confirmation and tracking email shortlyThis order was shipped with free next business day shipping with estimated delivery on However, the Chinese Laundry Bit Slipper was unable to be expedited, so it will be arriving separately within 4-business daysAgain, we sincerely apologize for the inconvenience with this exchange processWe look forward to assisting you in the futureThank you for being a valued DSW Rewards member and have a good daySincerely, Andria HDSW, Inc

Hello ***, Thank you for contacting DSW IncWe apologize for any miscommunication during our 30% off Flash Sale that occurred on Our promotional details are located at the bottom of every email communication sent to our customersWe appreciate your feedback in regard to excluded
brands being advertised for promotions they are not valid onIf you could provide a copy of the advertisement you received, so we can further review with our business partnersAt this time, we are unable to locate an order placed under your email, phone number, or nameIf you did place an order please provide your order number so we can further assist youSincerely, Andria HDSW Inc Please see promotion details and terms below:About the 30% off: To redeem: Valid only at dsw.comEnter offer code SAVEat online checkout to receive 30% off your entire order until 11:59pm EST on September 26, May be combined with up to two Rewards certificates and one offerNot valid in stores, for gift cards, past purchases, shipping and handling, tax, or cash, and cannot be replaced if lost, stolen, expired, or damagedExcludes Adidas, Birkenstock, Brooks, Converse, Keen, Kodiak, Nike, Sorel, Ugg, and Under Armour productsValue can be reused on a same-day exchange but not when items are returnedAssociates of DSW and of other companies owned by DSW, Inc., are not eligible for offerNot valid at any DSW Canada store or at www.dswcanada.caFor help, contact shoephoria! Center: 1.866.DSW.SHOES or [email protected]

Hello ***, Thank you for contacting DSWWe sincerely apologize for the inconvenience in your attempt to place an orderAs with many companies our holiday season is a busy time and unfortunately, the hold time can be longer than desiredWe will be unable to provide you cash in exchange for your
DSW Gift Card, but we are happy to ensure the funds are available to use again and we will be happy to add additional $to your gift card for the inconveniencePlease provide us with your DSW Gift Card number located on the back of your cardWe look forward to further assisting youSincerely, Andria HDSW, Inc

Hello ***, Thank you for contacting DSWWe apologize for any miscommunication surrounding your returns for order *** and ***Our records indicate that you were emailing with a representative on about your refunds for order *** and ***We are showing
that the *** *** *** Flat in 7m/navy/white and the *** * *** *** Flat in 7m/navy/white was received back to our fulfillment center in ***, OH on It appears that refunds were issued for order *** in separate credits of $and $to your ***, ending in ***On a refund of $was issued back to your ***, ending in *** for the return shipping charge, since your own shipping method was used to return the itemsThese credits would have posted within 3-business days of the issue dateLooking into your second order ***, the *** *** Noelle Flat in 7m/black suede/leopard and the *** * *** *** Flat in 7m/blush was received as a return on The refunds for these items were also issued as separate credits in the amount of $and $to your ***, ending in ***The return shipping was reimbursed on in the amount of $These credits would have also posted within 3-business days of the issue dateBelow is DSW's Return or Exchange instructions listed on dsw.com:How to Ship Your Return or ExchangeThere are two ways to ship your merchandise back to dsw.com:Use pre-paid *** service:To find a *** location, visit ***.com or call 1.800.GO*** (###-###-####)Sorry, but the *** return label cannot be used for shipments outside of the U.S.Use the *** return label enclosed in the dsw.com boxA return shipping fee of $will be applied for use of the pre-paid label.Repack your items, and drop off the package at a *** Authorized ShipCenter or *** Office.To find a *** location, visit ***.com or call 1.800.GO*** (###-###-####)Sorry, but the *** return label cannot be used for shipments outside of the U.S.Use your preferred shipping carrier:You will not be charged the $return fee if you purchase postage at any post office or parcel shipping location you choose, and send the package to us at:dsw.comATTN: Returns Processing*** *** *** ***
*** *** *** It appears that when the return was processed a system error occurred, incorrectly charging you the $return shipping feeAt this time the return shipping fees and full refund of the items returns have been issuedWe hate to disappoint our Shoe Lovers and are saddened to hear you were not 100% satisfied with your purchaseWe have issued a $Rewards certificate, that will be available on to use in-store or onlineIf there is anything else we can assist you with, please do not hesitate to contact usThank you for being a DSW Rewards member and have a great day!Sincerely, Andria HDSW Inc

Hello ***,Thank you for contacting DSW IncWe sincerely apologize for any miscommunication in regard to our Labor Day saleThis promotion was advertised as "up to 65% Clearance items Compare At price". At DSW, we offer our customers great brands at great prices every dayOur "Compare
At" price typically refers to the manufacturer's suggested retail price (MSRP)This promotion was not to honor an additional 65% off, but rather advertising we have clearance items marked up to 65% the compare at pricingAfter reviewing your Rewards account, it does appear that a representative has issued a $Rewards certificate to your account for any miscommunicationWe appreciate the feedback provided for your experience with this saleWe value our customer's opinions and strive to improve every customer's experiencePlease let us know if there is anything else we can assist you withThank you for being a DSW Rewards member and have a good daySincerely, Andria H*** DSW Inc

Hello *** ***, We apologize for the inconvenience in placing your recent order #*** on We are showing a $off $purchase promotional offer was applied to a previous order #*** on This was promotional offer code ***We are showing that you did
make a return on order #*** and your original $discount is able to be applied towards a new orderWe have reissued the $to your Rewards account and will be available for use on To utilize this online, please make sure you are logged into your online account and click "Apply" at checkoutPlease let us know if there is anything else we can assist you with Sincerely, Andria HDSW, Inc

Hello ***, Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding your purchase for the Anne Klein Nysha BootWe are showing as of a refund for replacement order #*** was issued to a Visa, ending in *** for $A no charge replacement
order #*** was placed on Please let us know if the merchandise received from the replacement order was acceptableYour original order #*** was cancelled so a charge was never collectedWe hate to disappoint our customers and have issued a $Reward certificate that will become available on for use in-store or onlineThank you for your feedback and appreciate your Rewards membershipSincerely, Andria HDSW, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am rejecting this response because:Firs of all, I have a simple questionif LSXKILR CUSTOM C***BRATION is not a general shop, WHY DID YOU WORK ON MY MUSTANG?I was a first time customer, and to my knowledge ( NOBODY EXPLAINED TO ME, THIS WASN'T A GENERAL SHOP) plain and simple, I would of taken the car somewhere else.I know LSXKILR'S LABOR RATE IS $ PER HOUR, and thats fine as long as the car was fix propertly, I paid and did my part as a customer(paid) sadly the car was not fix and runs worst.After a few calls from (**) from LSXKIRL he gave me my total on the area of $he did explained that the vehicle needed **re work, but my bill was going to change (sensor)i did call ** back ,WHITHING minutes and told him that this was my daily car, and to go ahed and do the necessary so the car can (fireup again)which that was the only problem with the Ford Mustang.When I picked up the car, I started the car with no proble, I am not denied that, but after I left their shop, I notice the car still had the check engine light on and the car was a little cheicking,so I called the shop back and explained to ** the issue, at this point he tells me I have a different problem on the car(ON A VOICE MESSEGE, MR** TELLS ME I NEED A SENSOR ON MY EXAUST, THAT I NEED TO PUT ONE IN THERE DO THAT THE CAR DOSEN'T HAVE ONE) "well I paid them to get rid of the light, but I still have it on".After I arrived home that same night I notice my car wans't running propertly and that the car did not have the power it use to, I took video of the car's engine making all kinds of noises, and what apperently sounded like vacum leaks.The next **rning, ready to go work I get in the car and try to startered, but the car would't fireuponce again (THE MAIN PROBLEM THAT I HAVE FROM DAY ONE)I called LSXKILR and spoke with **, and tell him that the car won't fireup, that I still have the same problemthinking in my head " well I did paid $i expect this to be fix right the first time** tells me by the phone to bring the car back to his shop so he can take a look of the car, and I said that's fine exept I dont have a way to take it to himhis response was " we dont have a tow service"QuestionWHY SHOULD I PAY FOR TOW SERVICE OUT OF MY POCKET? SHOULDN'T THIS BE UNDER WARRANTY?The next day talking to my Brother (*** ***) who understands **re about cars, and previous owner of the vehicleHe calls LSXKILR and spoke with **He Asked, Why did you put used parts in the car and charged retail for them? why did you put parts in the car that were not nessesary to replaced? spark plugs were weeks old and you change them? After discussing for about minutes not only *** was cursin but also ** was, and he tells my Brother "(COME AND PICK UP YOUR CAR get it off my parking lot, we wont work on ti)"then he hung up the phone.That same say DECEMBER 10TH AT 3:00P.M I, *** *** picked up the car with my **therScare they would tow my car somewhere elsethey gave me the keys, spark plugs, and an envoicenow I walked out to the car (still recording),I fireup the car and it did run for no **re than secondsthe car wanst fix at this point or had any **tion of someone working on the carScare of leaving the car there for one **re night I had my **ther (*** ***) pull my car with her car out the parking lot to my place, when the stuff from LSXKIRL were just staring trough the window.I have proof of thisi have videos, photos and voice messeges of all conversationsalso I have video when I picked up the car the second time, when the car was picked upthe car wasn't firing nor runningthis people not only waste my time or my **ney but also put in danger my life and my **thers by letting us pull the car out their parking lot.Is not that I wanted something for free, I actully paid for what I thought I was getting a good and profecional servicenow my car wont only fireup but the car wont actually **ve or runLets say, if my car had a problem by not having enough power.( witch it did)WHY DID YOU NOT DIAGNOSE THAT PROBLEM FROM THE BEGINIG? The car was there for al**s a week.Now you wish me the best of luck? Really? Thats really badwhy? because now I have to pay someone else to fix the problem I pay you for, not only that but I have to pay **re for the secondary problems that LSXKIRL did to my car.I NEED A REFUND OF AT LEAST LABOR(OR SIMPLY PAY MY NEW MECHANICS FOR REPAIRS) I DON'T ASK FOR NO **RE THAN JUST HAVING THE VEHICLE FIX, I AM NOT TRYING TO GET **RE OR HAVE ADVANGE OF ANYONEFAIR IS SQUARE.Now I have the car with APPLIED PHZIX Metropolitan Avenue Kansas city Ks *** ***talking to (***) OwnerHe told me, everithing thats was done to the car, had noting to do with the problemaslo he told me the old spark plugs were good; He will have to put them back on the car ;because LXSKILR used japanese plugs on the car , and that he would like to put all my old parts back in the car.I took my car to a mechanic to fix my problem not to make it worst, thats my problemmy second problem; if they weren't a general shop, again WHY MESS WITH IT?WHY WASN'T I TOLD YOU CAN'T DO THE JOB?WHY NOT BEEN ONEST FROM THE BEGINIG?WHY YOU TOOK MY **NEY IF YOU ARE A CUSTOM SHOP?WHY CHANGE PLUGS THAT WERE GOOD?WHY YOU WANT ME TO PAY FOR TOW SERVICES?WHY CHARGE ME RETAIL FOR USE PARTS?DO LSXKIRL REALLY THINKS THAT I HAVE THE TIME TO GO THROUGH THIS PROCESS? OFCOURSE NOT.(Sorry I was having problems trying to upload the videos, so I had to do it direcrtly from my phone) I have **re videos like this if necessary
Regards,
*** ***

Hello *** Thank you for contacting DSWWe apologize for any inconvenience surrounding your Visa Gift CardAt this time our records indicate that our Loss Prevention team has confirmed that our *** ***, MI store is not in procession of the gift cardOur member of our loss prevention team
attempted to contact you on 08/22/at 1:p.mto update you on this situationAt this time, we recommend reaching out to Visa Gift Card services to have a replacement Visa Gift Card issued outAgain, we apologize for any inconvenience this matterIf you have any other questions in regard to this manner please contact us at ###-###-#### and you can ask to speak to a supervisor in our shoephoria customer contact centerSincerely, Andria H*** *** ***

Hello ***, Thank you for contacting DSW IncWe sincerely apologize for any miscommunication in regard to our gift with purchase processAs you stated, the representative you spoke with did educate you on how to ensure you receive any future gift with purchase promotions with online orders
It is not our intent to make our Shoe Lovers feel insecure in our promotion redemption processCurrently, all of our promotions sent either direct mail or via email, have promotional offer details which explain the redemption process. We appreciate you taking the time to provide feedback to this process and will forward this to the appropriate department to improve all of our customer's shopping experienceUnfortunately, the Weekender Tote promotion was only valid for and was sold out as of end of day We would hate for you to return the items you carefully selected, due to the absence of the Weekender ToteThere is no restock date effective for the Weekender Tote, as gift with purchase promotions are a while supplies last productHowever, we do have a similar item #*** that we will be happy to substitute for you at no additional cost to youPlease let me know if you wish to proceed with this option, if not we can notate your order #*** to waive the return shipping feeAgain, we apologize for any inconvenience in this process and value you as a DSW Rewards member. Sincerely,