DSW, Inc.

nothing was resolved. I do not have the name of the associate. I also reached out to customer service. The store was at the Burns park mall. Please tell me how we can resolve this issue and I can get a credit to purchase new shoes.

Hello [redacted], Thank you for contacting DSW. We apologize for any inconvenience surrounding your DSW Gift Card. Would you please be able to provide the DSW Gift Card number, so we can look further into this for you?Sincerely, Andria H. DSW, Inc.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Hello [redacted] Thank you for contacting DSW Inc. We sincerely apologize for the inconvenience you have encountered, surrounding your order [redacted]. After further looking into the tracking with FedEx for your package it appears it was Returned to Shipper, due to an unknown recipient. At this time...

our records indicate that we have received all four items back to our Columbus, OH. Fulfillment Center as of 4.27.2016. A refund of $126.45 was issued back to your [redacted], ending in [redacted] AS OF 4.27.2016. Our returns department will automatically deduct $8.50 plus tax for a return shipping fee, unless other wise noted, we apologize for the initial miscommunication with your refund. It appears that on 4.28.2016 you called and spoke with a representative who refunded you the difference owed of $9.02 to your [redacted], ending in [redacted]. This is a total refund of $135.47, which was the original amount of purchase. At this time we would be more than happy to send out a pair of shoes from your original order at no additional cost to you. Please be advised that the Michael Antonio Lucky Sandal in size 7M and color: nude, is currently sold out. The other remaining 3 items on your order are still available to purchase. We would also be happy to honor expedited shipping on this no charge order. Your original $25.00 discount applied to the order can be honored on a future purchase with DSW. You are able to chat, email or respond through the Revdex.com the item that you wish to have sent out to you at no additional cost. Again, we sincerely apologize for the inconvenience you have encountered. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for being a Rewards member and have a good day. Sincerely, Andria H[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and accept their response to supplement the item I did not receive with a different item. I will find the matter closed once I receive the item.DSW Representative needs to let me know of any next steps to proceed with their replacement offer.

Hello [redacted], Thank you for contacting DSW. We apologize for the inconvenience surrounding your attempt to purchase the Betsey Johnson-Call Me Baby Crossbody Bag per orders [redacted], and [redacted]. We are showing that a couple different representatives have assisted you with this...

concern. On 12.21.2017 a representative advised you that we can still honor your $20 you would have earned for spending $75 and to honor an additional $10 off the order. On 12.27.2017 another representative emailed in response to your email per order [redacted]. This representative advised you we can honor $20 and free second business day shipping on an order for a different item since the one you want is no longer available. This representative also gave you a $10 Rewards certificate. Your discounts due to the inconveniences total $60.00 plus free second business day shipping. At this time we are unable to special order specific items from our Vendors, as many times these are "last of lot" items. Our website updates every 24 hours, so if you were attempting on the same day to purchase the same item that you received a cancellation email the order would not have processed. We do our best to update this inventory in a timely fashion. We can attempt to process another order at no additional cost to you. We cannot guarantee the inventory at this time, but we will attempt to process it. We are happy to refund your for the poorly packaged item you received. Can you please let us know what order number this was so we can have the credit posted. Again, to have your $60.00 in discounts honored along with free second business day shipping, please call and representative can immediately apply this towards your order. You are also able to place your order and provide your order number and we can issue a $60.00 credit. We look forward to further assisting you. Sincerely, Andria H. DSW Inc.

Hello [redacted], Thank you for contacting DSW. We apologize for the inconvenience surrounding order #[redacted]. It appears that the items that were deemed "undelivered" were being shipped from a location that can use FedEx Home Delivery. We have issued a refund of  $108.56 on 2.23.18 and...

remaining refund owed of $15.99 as of 3.26.18, please allow 3-5 business days for this to post. You also had $20 worth of discounts on the items that were returned, we will be happy to honor these on a future in-store or online purchase. Your account has been notated with these details. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for being a Rewards member and have a good day. Sincerely, Andria H. DSW, Inc.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

Hello [redacted] This is a follow up to see if you have received your DSW Gift Cards issued out to you. We are showing that two DSW Gift Cards were mailed to your physical address in the amount of $25 each. The last 4-digits of these cards are 4973 and 4981. Both are still showing a working balance of $25.00. Please let us know if you have not received these gift cards and we can assist you further. Sincerely, Andria H[redacted], DSW Inc.

Hello [redacted], Thank you for contacting DSW Inc. We sincerely apologize for the inconvenience surrounding your recent in-store pick-up order [redacted]. We have issued a refund of $32.05 to your Visa, ending in [redacted]. Please allow 3-5 business days to see this posted to your account. We...

have also noted your order for free 2nd business day shipping and $10.00 off your next online purchase with us. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you and have a great day Shoe Lover!Sincerely, [redacted], DSW Inc.

Hello [redacted], Thank you for contacting DSW. We apologize for the condition of your Nike purchase from your local DSW store. At this time we would like to forward this concern to the stores Regional manager. Would you be able to provide us with the store associate that assisted you while attempting...

to return the defective product?Sincerely, Andria H. DSW, Inc.

Hello [redacted], Thank you for contacting DSW. We sincerely apologize for the inconvenience you experienced in your local DSW store. Our records indicate that you reached out to our Facebook and your credit card was refunded $57.26 as of 9.07.2016. We also have cleared all information from the Rewards...

account as requested. Please let us know if there is anything else we can assist you with. Sincerely, Andria H[redacted], DSW Inc.

Hi [redacted], We sincerely apologize for the inconvenience surrounding your order #[redacted]. As you previously stated we show record of [redacted] delivering your item on 2.16.2017 at 11:28 a.m. Our standard shipments typically arrive in 4-7 business days and are delivered through the [redacted]...

[redacted]. When customer's orders are showing delivered and have stated they do not have the package, we ask to allow 3 additional days for the Post Office to recover the package. This is where the representative was stating 10 business days from the order date, before we can issue a Lost/Stolen package claim.  It appears however, that your package was delivered directly through [redacted], which is why it was marked received only two days past shipment. We hate to disappoint our Shoe Lovers, we have placed a new order for the [redacted] Australia Rosana Boot in 9M/Tan to the original shipping address placed on your order. This order was placed at no additional cost for you. We have issued a full refund for the original order [redacted]. Please allow 3-5 business days for $89.94 to reflect to your [redacted] account. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for being a DSW Rewards member and have a good day. Sincerely, [redacted], DSW Inc.

Hello [redacted], Thank you for contacting DSW Inc. We apologize for the delay in the delivery of your DSW e-Gift Card order [redacted]. Our records indicate that the e-gift card was purchased with the following two DSW Gift Cards: [redacted] and [redacted]. Unfortunately, our...

system is unable to process DSW Gift Card orders paid for with another DSW Gift Card. The system has blocked this order from being processed. We are showing that the two DSW Gift Cards used for initial payment have the original $50.00 available on them. If you would like, we can transfer these funds to a new DSW Gift Card and mail them to your physical address. We can also email you a copy of the gift card number and PIN to forward to the appropriate party to use for immediate online use. We look forward to further assisting you with this matter. Sincerely, Andria H[redacted], DSW Inc.

Hello [redacted], Thank you for contacting DSW. We apologize for the inconvenience surrounding your recent order #[redacted]. The good news is we have placed you on our reserve list for the Weekender Tote to be sent to you with the next shipment. This will typically take 2-3 weeks, once your free order...

has been placed, you will receive an email confirmation with tracking details. To ensure you always receive our great gift with purchases, please make sure you are adding the item to your shopping bag first, then applying the code at check-out to make the item free. Many of our customers are only placing the code at check-out and not adding the actual product to their shopping bag. This would be why the bag was not initially included with your order. We understand how frustrating it can be to reach a representative as we have been experiencing higher than normal call and chat volumes. We have issued a $10 Reward to your VIP Rewards account to become valid on 5.25.2018. We appreciate your feedback and hope to better serve you in the future. Thank you for being a VIP Gold member and have a good day. Sincerely, Andria H. DSW, Inc.

Hello [redacted], Thank you for contacting DSW Inc. We apologize for any miscommunication in regard to the DSW Dollars promotion and your order [redacted]. We are showing that order [redacted] was placed on 4.16.2017 in the amount of $395.64. We appreciate your feedback for our Marketing Department in...

regard to the wording on the promotional offer. We have issued out a $100.00 DSW Gift Card via USPS as of 5.31.2017. Please allow 5-7 days to receive this, we have also sent a separate email with the gift card number and PIN to be redeemed in-store or online. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for being a DSW Rewards member and have a good day. Sincerely,Andria H[redacted]DSW, INC.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would also like to say that it is not necessary for them to give me a $10 credit. If there is a way to let them know that all I wantedwas for someone to respond to me, and they have done so and are going to fix the original issue.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Many Thanks for your attention and follow up on this matter.
Regards,
[redacted]

Hello,I received the message from the company that states they have processed the refund for the full amount I requested and have also credited $10 coupon to my account.  Assuming the refund takes place, I accept this resolution and appreciate the response and $10 coupon.  Thank you,[redacted]

Hello [redacted] Thank you for contacting DSW. We sincerely apologize for the inconvenience and miscommunication of your replacement order [redacted]. The Nike Zoom Winflo Lightweight Running shoe is only available to ship standard which is 4-7 business days. We apologize that this was failed to be...

properly communicated to your initially when placing your order. Our records indicate that your replacement order [redacted] has been delivered as of Saturday, March 12, 2016 by your local post office. Please let us know if you have failed to receive this order. We would also like to issue a $10 Rewards certificate to your account and extend your free 2nd business day shipping to your next purchase with us. Again, we sincerely apologize for the inconvenience and this matter. We appreciate you taking the time to provide us with this feedback and hope to be able to better assist you in the future. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H[redacted]