DSW, Inc.

Hello [redacted], We apologize for any inconvenience surrounding your recent purchase with DSW. If you are a DSW Rewards member, please provide us with a valid telephone number associated with your account, so we can further investigate this purchase. If this purchase was made online that the...

discount was to be applied to, please provide us with your DSW order number. Please  provide us with the DSW store you are referring to as no longer being in business., so we can further look into this store, as  DSW currently has 462 stores open nationwide throughout the United States. Unfortunately, our records are not bringing up any information under your first name, last name, and zip code. We look forward to further assisting you with this matter. Sincerely, Andria H[redacted]DSW, Inc.

Hello [redacted], Thank you for contacting DSW. We sincerely apologize for the delay in receiving your $25 bonus DSW Gift Card for purchasing a $100.00  DSW Gift Card on 4.21.2017 with order [redacted]. We are showing that you also purchased a $100.00 DSW Gift Card in store on 5.14.2017 and was...

issued a $25.00 bonus DSW Gift Card, ending in [redacted]. I am not showing that an electronic gift card was issued for your $100.00 DSW Gift Card order #[redacted]. At this time, I have issued a new DSW Gift Card for $25.00 and will arrive in 5-7 days through the [redacted] to your billing address on file with your Rewards account. I have also sent you a seperate email with the gift card number and PIN, to be used in-store or online at your convenience. We hate to disappoint our Shoe Lovers and have also issued a $10.00 Rewards certificate, that will become availabe on 7.10.2017. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for being a DSW Rewards member and have a great day!Sincerely, Andria H[redacted]DSW Inc.

Hello,Sorry I did not get back to you, but yes, the matter was resolved and I was very satisfied with the quick response garnered through the Revdex.com of Central Ohio.consumer complaint #[redacted]

Thank you for contacting DSW. We apologize for the inconvenience surrounding your orders [redacted] and [redacted]. We show initially order [redacted] was placed on 4.27.2016 and marked by the local Post Office as delivered on 5.3.2016. Our records indicate that a lost package claim was...

submitted for order [redacted] on 5.10.2016 and order 1589356285 was placed as a replacement order. USPS tracking shows order [redacted] being delivered as of 5.16.2016 to the following address: [redacted] 
[redacted]
[redacted]  
[redacted] As previously stated with your phone interactions on 5.17.2016 with multiple supervisor we were unable to issue a second lost package claim. We are unable to determine where the issue is occurring between your local Post Office and office with the delivery of your packages. We have issued a full refund for $32.42 to your Visa, ending in 1910. Please allow 3-5 business days to see this credit reflect on your account. We would also like to place a new order for the same item at no additional charge. Please provide us with a new shipping address to ensure the items are delivered. Again, we apologize for the inconvenience in this matter and appreciate your feedback. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H.

Hello [redacted], Thank you for contacting DSW. We sincerely apologize for your experience in your local DSW store. We are more than happy to issue two $20.00 DSW Gift Cards for you and your husband. We also would like to notify the store directly in regard to your experience with cashier. Could you...

please provide us with the store location you attempted to redeem the Quikly promotion at? We are also unable to locate a DSW Rewards membership under the information provided to the Revdex.com. If you are a current DSW Rewards member could you please provide us with your Rewards member number or phone number associated with the account? We will forward this experience to the stores Regional and District managers who will be able to follow up directly with you. Please allow 7-10 days to receive the gift cards through your local Post Office. Again, we apologize for the inconvenience in this matter and we appreciate you taking the time to bring this to our attention. Sincerely, Andria H[redacted], DSW Inc.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Thank you for getting back to me. I'm not an account member with dsw no. This was a credit due back to me and I have not received. This was for the store that was located at the west hills ca I believe the zip code was 91307. This store is closed now and has been for a while and I have tried following up for a long time on this I would appreciate if you can email or mail the gift card I still haven't received Thank you for all your help 
Thank you for getting back to me.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you, I appreciate that. My experience was at the St Johns town center location in Jacksonville Florida. I am not a member of the rewards program.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hello Mr. [redacted], Thank you for contacting DSW. We sincerely apologize for any inconvenience surrounding your recent in-store pick-up order #[redacted]. With our in-store pick-up process we off our customers two options for their convenience. If the item is available for same day pick up...

in a location near you, it will state "Pick-Up in 4 hours." If the item is not available for same day pick up it will only allow the item to be shipped with our 4-7 business day shipping. After reviewing order #[redacted] it appears that this order was placed with having the item shipped to the Warrensville Heights, OH DSW location within 4-7 business days. Our records also show that you called and requested to have order #[redacted] cancelled on 02/05/2016 at 10:26 a.m. EST. This order was cancelled per your request as of 02/05/2016 1:10 p.m. EST. As previously advised by our representatives the original pre-authorization from when you placed the order will take 3-5 business days to fall off. If you are still seeing this pending authorization, please let us know so we can further look into this matter. At this time we are more than happy to issue a $10 Rewards certificate for any miscommunication with our in-store pick-up process. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H[redacted], DSW Inc.

Please see attached. ---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Dec 18, 2015 at 3:09 PMSubject: Complaint ID [redacted]To: [redacted]Attached is a Pic of customer's invoice. -Customer dropped off car with "Running Issues"...

(IE "won't start"). Customer stated that he "thinks it may be a bad fuel pump".Let me step out and better explain "who we are" at Lsxkilr Custom C[redacted]brations. We are NOT a general repair shop! Our customers know this, and we make this known to new customers that come in. We ARE a "Performance Shop". We **dify vehicles for better Performance (in short). So, we charge a higher labor rate than **st. Our Labor rate is $100/hr an it is in print throughout the shop, and on the sheet the customer fills out with their info.[redacted] wanted us to initially diagnose his car, in which we did. What we found were NUMEROUS issues. [redacted] expressed verbally to us, that he needed to keep his bill at the $1000 area. So we did the best we could to get his car to a running state on the a**unt of **ney he wanted to spend. We verbally expressed to him our concerns with the additional issues that needed to be resolved, and offered advise and course of action to remedy those issues. [redacted] picked-up his car (IE drove it away) from our shop, post work we performed. The Next day he calls and expresses issues with the car. **st are the issues we did NOT fix (nor charge to fix), and are the issues we told him he needed to fix. He wanted us to look over the car again, and I told him to bring it in and we will check out the work we performed. He wanted us to provide transport. We have not/do not provide or express that we will/would provide any transportation of vehicles. So, [redacted] brings the vehicle to the shop and drops it off "after hours". The next **rning we go out to check the car. The car started and ran, all the parts we replaced tested good. So we shut the car off, to give it time to cool, so we may re-test after a few hours.A few hours later [redacted]'s "Brother" calls us. Doesn't even let us speak, just kept rambling on and started cursing and be belligerent. At one point I tried to interject and state "If you don't let me talk, I cant explain to you". After the continual belligerence and cursing from him, I stated to him: "we are done conducting business, come pick the car up". I then hung up the phone. [redacted] came in, picked up his keys and went out and started his car. He let the car run for 1-2min while he had the hood up. He then shut the hood, shut off the car, and towed it out of the parking lot.So in short, we performed the work we were paid to do. We gave him back his old parts (IE the BAD/INCORRECT MAF that came off the car, We even gave him back the spark plugs we had changed out).[redacted] (& his "Brother") wanted/want something for nothing. We will not have customers be belligerent, and cursing at us. So we have concluded our business with [redacted], no further work or compensation will be given, and we wish him the best of luck.Thanks,[redacted]LSXkilr Custom C[redacted]brations112 Cornell AveBonner Springs, KS 66012###-###-####