DSW, Inc.

I did not realize that the business responded to the complaint.  My gift card number is [redacted]  PIN [redacted].  DSW shoes was contacted on February 11, 2016 regarding the request for the cashout of the gift card as well.Thank you for your attention.

Hello [redacted], Thank you for contact DSW. We apologize for the inconvenience surrounding the unauthorized credit card activity with order [redacted]. After speaking with our On-Line Risk Team we have issued a full refund of $163.45 to your Visa, ending in [redacted]. Please allow 3-5 business to see this...

credit reflect on your account. Please know that DSW takes the security of our customers very seriously and have the appropriate security measures set in place to prevent unauthorized credit card use. We apologize this was not adequately demonstrated in your experience. We hope to better serve in the future. Sincerely, Andria H.  DSW, Inc.

Hello [redacted], Thank you for contacting DSW. We apologize for the inconvenience surrounding order #[redacted] and for the longer than usual hold time. We have been extremely busy here at DSW and hope to answer all of our customer inquiries in a timely manner. As for your order #[redacted] it appears...

that our Online Risk Department needed to speak with you for additional authorization, before the order could be released. We are showing that you reached out to a representative on 3.26.2018 and the order was cancelled. Your initial pending authorization of $65.99 will fall off within 3-5 business days. If you would like to attempt to purchase this item again, we will be happy honor your $20 in discounts on a new order. Again, we apologize for any inconvenience, thank you for contacting DSW and have a good evening. Sincerely, Andria H. DSW, Inc.

Hello [redacted] Thank you for contacting DSW. We apologize for any miscommunication surrounding your order [redacted] placed on 8.29.2016. According to the order, we show that it was cancelled on 9.07.2016. The pending authorization of $33.17 on your Visa, ending in [redacted] would have been removed within...

3-5 business days of this cancellation. Due to the order being cancelled, there was no true charge to your credit card as the payment was only authorized prior to pick-up. Our records indicate that you did purchase the GC Shoes Sunday Flat in 11m/tan on 9.7.2016 in the store. The item was $39.94 in the store and your $10 Rewards certificate was applied towards it. We have submitted a request for the $10.00 credit to be issued back to your Visa, ending in [redacted]. The additonal discount applied was a tier offer of $10.00 off by spending $49.00. The item you purchased to not qualify for the additonal $10.00 off. However, we are happy to extend this offer to you again. We have issued $10.00 to your Rewards account to be used on your next in-store or online purchase. This wil become valid next Monday, November 7, 2016. If you have any additonal concerns in regard to this matter, please do not hesistate to contact us. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H[redacted]

Thank you for contacting DSW. We sincerely apologize for your experience in our Dayton, OH DSW store. We value your feedback and have forwarded your concern to the District and Regional managers of this location. They will be in contact with your further regarding this concern. Thank you for being a...

DSW Rewards member and have a good day. Sincerely, Andria H[redacted]DSW, Inc.

yes I I did finally thank you 
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted], We have collaborated with our Canoga Park, CA store team and unfortunately they have no record or needing to issue a $50.00 DSW gift card. However, we hate to disappoint our Shoe Lovers, and  have agreed to issue out a $50.00 DSW gift card for any inconvenience you experienced back in 2014. Please provide us with a good mailing address to have this issued out to you, or if you prefer we can send it electronically to any email address you provide. Sincerely, Andria H[redacted]DSW, Inc.

Hello [redacted],
We sincerely apologize for any inconvenience surrounding your recent order #[redacted]. At this time, after review of the images provided of the Minnetonka Rainelle Flat Sandal in size 7m/brown, a full refund of $9.94 has been issued. This refund was issued back to your MasterCard,...

ending in [redacted] as of 10/12/2015. Please allow 3-5 business days for this credit to reflect on your account. We are showing that a seperate credit of $5.00 was also issued back on 09/23/2015 to your MasterCard, ending in [redacted]. A total refund of $14.94 was issued back for the original cost of this item. At this time DSW is not requiring you to return the original item. If you would like to re-purchase the item, DSW will honor your original $10.00 promotional offer. Unfortunately, at this time DSW cannot cover the shipping charges incurred for overseas shipping, as DSW only ships directly within the United States. Again, we apologize for any inconvenience in this matter. Thank you for being a Premier Rewards member and have a good day. Sincerely, Andria H[redacted]DSW, Inc.

Hello [redacted],Thank you for contacting DSW. We sincerely apologize for any inconvenience that occurred while shopping in one of our stores.  Could you please provide us with the exact store location (City and State) that this occurred in? We will be happy to have a District Manager reach out to...

your in regard to your concern with our Price Match Policy. We look forward to further assisting you. Sincerely, Andria H[redacted], DSW Inc.

Hello [redacted], Thank you for contacting DSW. We sincerely apologize for the inconvenience surrounding your recent order [redacted]. After further review of your order, we do show that the original authorization placed on 04/02/2017 was for the disputed amount of $63.94. We have issued a credit of...

$20.00 back to your PayPal account. Please allow 3-5 business days to see this credit post back to your account. We hate to disappoint our Shoe Lovers, so we have issued enough points to have a $20.00 Rewards certificate issued out. This will become available for use on Monday, April 10,2017. Please let us know if there is anything else we can assist you with. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H[redacted]DSW Inc.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

We sincerely apologize for the inconvenience surrounding your recent order #[redacted]. It appears that your package has been received back to our Columbus, OH. Fulfillment Center as of 10/09/2015. A full refund of $69.50 was issued back to your American Express, ending in 6007 as of 10/09/2015....

Please allow 3-5 business days for this refund to post to your account.  We sincerely apologize for any inconveniece surrounding this matter. We are unable to determine exactly why [redacted] returned your package to shipper, as your tracking #[redacted] shows your item as being delivered. At this time your original form of payment has been refunded, and we would be happy to place a new order for you with our $10.00 Columbus Day promotion and our free gift with purchase "Autumn" tote. Again, we sincerely apologize for any inconvenience in this matter, and look forward to further serving you in the future. Please let us know how we may further assist you with this matter.

Thank you for contacting DSW. We sincerely apologize for the inconvenience surrounding your order [redacted] and the extended hold time you experienced in reaching a representative. For the security of our customers orders can be randomly held for additional authorization prior to being shipped out....

When orders are placed a pre-authorization is placed on the form of payment and the charge is not finalized until the order has been shipped. We apologize for the delay of notification from our Research Department in regard to the "hold" placed on your order. It appears that you have spoken with a member of the Research Team as of 06.07.2016 and your shipping was upgraded to next business day for a confirmed delivery as of 06.08.2016. We hate to disappoint our Shoe Lovers and value you as a Rewards member. We have issued a $10.00 Rewards certificate to use on a future order which will become valid on Monday, June 13, 2016. If there is anything else we can assist you please do not hesitate to contact us. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H[redacted], DSW Inc.

Hello [redacted], Thank you for providing your DSW Gift Card information. At this time we are unable to reissue the $25 back to the original gift card. However, we are happy to honor $25 off of your next purchase. To redeem this offer, please call and place your order with a representative at ###-###-####. Your account will be noted with this arrangement. You can also shop in your local DSW store and have the cashier contact our shoephoria! Center Customer Service and they will be happy to assist the cashier with your in-store purchase. Please reference Rewards account #4[redacted]51. Sincerely, Andria H. DSW, Inc.

[redacted] We apologize for the inconvenience surrounding the history of your orders with DSW. We are showing you have contacted us in regard to order number [redacted] as the package was never received. This package was showing delivered by your local Post Office. DSW is unable to issue more...

than one lost package claim per customer, and it appears that a lost package claim had previously been issued on 10.25.2016 for order number [redacted]. This refund was posted to a DSW Gift Card as the original form of payment was no longer valid, per your request. The amount of $175.57 was posted to DSW Gift Card, ending in [redacted]. In regard to order [redacted] we are able to extend a final lost package claim for a refund of $207.18 as this was the total amount of the order purchased. This refund is being posted to the original DSW Gift Card used. If you no longer have access to the gift card ending in [redacted], please let us know and we can issue a new one. In the future we suggest sending your orders to an alternate location or you are able to ship your orders to any local DSW store. All future lost package claims will need to be disputed with your credit card company. Again, we apologize for any inconvenience in this matter. Thank you for being a DSW Rewards member and have a good day. *There was a remaining balance of $15.37 on the gift card prior to the credit being posted.

Hello [redacted], Thank you for contacting DSW. We apologize for any inconvenience surrounding your order #[redacted]. At this time we are showing the following refunds for this order: 11.21.2017-$136.08 to Visa, ending in [redacted]12.12.2017-$113.18 to Visa, ending in [redacted]At this time we are showing that...

these refunds have been cleared back to your Visa, ending in [redacted]. Please continue to partner with your credit card company and provide them with the refund reference number: [redacted]. Sincerely, Andria H. DSW, Inc.

Hello [redacted], Thank you for contacting DSW. We sincerely apologize for any inconvenience surrounding your shopping with DSW. We are showing an in-store purchase for three children shoes in your local North Olmstead, OH DSW store on 10.08.2017. We are not showing an in-store online order placed...

on 10.09.2017 as stated. If you happen to have this order # we will be happy to look further into your inquiry from 10.09.2017. We did however, locate an in-store order #[redacted] placed on 12.15.2017 for a pair of Totes-Dana Toddler & Youth Snow Boot in a size 5/black. Our records indicate that you called and spoke to a representative on 12.23.2017 for an update on the tracking of this order. On 12.23.2017 DSW declared your order # [redacted]  a lost package and a refund of $43.19 was issued back to your Visa, ending in [redacted], as this was the purchase price for the order. Please see reference # to provide your bank with to release the refund if you are not showing this on bank statement. DSW reference # [redacted] issued refund of $43.19 on 12.23.2017. As for the merchandise arriving to your residence in March of 2018, we sincerely apologize for this confusion. Initially, when you inquired about the package in December of 2017, DSW was unable to locate further tracking information, therefore deeming it "lost". Even looking into the tracking number present date, it still doesn't provide an update. Your shopping experience has not met DSW's standards of what we want our customers to experience. We have issued out a $20.00 Rewards certificate that can used in store or online beginning 4.2.2018. As for the merchandise you finally received, please feel welcome to keep this product, or if you wish we can schedule a FedEx pick-up to retrieve the item. Again, we apologize and hope to better assist you in the future. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H. DSW, Inc.

Hello [redacted],Thank you for contacting DSW Inc. We sincerely apologize for any miscommunication in regard to our Labor Day sale. This promotion was advertised as "up to 65% Clearance items Compare At price". At DSW, we offer our customers great brands at great prices every day. Our "Compare At" price typically refers to the manufacturer's suggested retail price (MSRP). This promotion was not to honor an additional 65% off, but rather advertising we have clearance items marked up to 65% the compare at pricing. After reviewing your Rewards account, it does appear that a representative has issued a $10.00 Rewards certificate to your account for any miscommunication. We appreciate the feedback provided for your experience with this sale. We value our customer's opinions and strive to improve every customer's experience. Please let us know if there is anything else we can assist you with. Thank you for being a DSW Rewards member and have a good day. Sincerely, Andria H[redacted] DSW Inc.

Hello [redacted], Thank you for contacting DSW. We apologize for the inconvenience surrounding your email for $10 off your purchase. We hate to disappoint our customers and have issued a new $10 Rewards that will become available for use on 4..18. Please let us know if there is anything else we can...

assist you with. Thank you for being a Rewards member and have a good day. Sincerely, Andria H.DSW, Inc.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]