DSW, Inc.

I NEVER received a call from these peopleI called headquarters and was told there was no one to talk to about my claimThis is ridiculous! They didn't want to move the counters to see my card underneathThey gave me the runaround and then had the audacity to try and threaten me when called by saying loss prevention was looking into the matter likeep I had committed a crime by dropping my card accidentally under THEIR counterswhat reason would I have to make this up? My daughter gave me card to help me out I have cancer and work when I can but it's no guarantee from one day to the nextMY daughter is studying to be a doctor and I have a good job working with the United States Postal Service I just needed then to go under the counter to get my card and they have refusedI'm going to take to social media again if they don't give me my card back thanks so much

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meMy certificate number is *** pin ***

I do not want another coupon to that requires me to spend more money to get what was originally entitled for Quite frankly that coupon offer is a slap in the face You can send me a check for the $or credit my account for the transaction where I was over charged, as stated in my original complaint, if you truly want to resolve the issue

I am rejecting this response because: I showed the manager a picture of Linda he stated that was not the woman he gave the shoes toI came soon after the shoes were picked up and told him I had no problem going to get Linda and bring her in with her ID so they could match it up to what was on file and they could have looked at the camera and saw this was a different person and again the manager stated that he remember the woman who picked up the shoes because she comes in there often so why wasn't I offered that optionI ordered Linda a pair of shoes and had them shipped to her house which is why her info was listed on the account in the first place but since then my email and my phone number have been associated with the account so Linda wouldn't have known anything about the order I placedI have placed many orders at DSW and have NEVER had an issue so I'm not sure why they wouldn't have accommodated me and at least listened to a loyal customerI believe someone at the store had something to do with the shoes because I went back over my emails I received an email stating thanks Latoya for your order, a second email Linda your order is ready for pickup, final email thanks Latoya your order has been picked upWhy were the names changed? I never even paid attention at first that *** *** was listed only under shipping info because when I got the order confirmation my info was listed as billing and it clearly said pick up person *** *** which I still have copiesBut again if I were willing to bring linda in with her photo ID to prove that this was not the person that picked the item up then why wasn't that an option? Maybe then they would have saw on the tapes these were two different peopleFurthermore if the item has been returned what type of refund was issued because I paid with paypal and I can submit my statement I have no refund from DSWAlso since I placed an order under my dsw profile I checked the order is there but nowhere does it say the order was returnedI have spent to much money with dsw over the years and have even done business with them after this incident so there is no way I would be going through all of this over one pair of shoesBottom line is the company could do more because all of the facts are there it is obvious this was an error on their part
Regards,
*** ***

Hello ***, Thank you for contacting the DSWWe apologize for any inconvenience surround merchandise credit received on It appears that a member of our leadership did reach out to you as of As previously discussed we are unable to release the funds of the merchandise
credit, without original proof of purchaseIf you are able to provide the original proof of purchase for the Kate Spade Paloma Specchio high heels that were returned, we will be happy to further assist you this matterSincerely, Andria H***, DSW, Inc

Hello ***Thank you for contacting DSWWe apologize for any inconvenience in regard to your DSW merchandise credits. Our records indicate that Ronnie reached out to you by telephone on 09/22/and stated that due to the activity that generated the merchandise
credit cards and being unable to locate a sales history for the merchandise that was returned, we are unable to release the funds back to the merchandise creditsIf you could provide an original receipt for the items or a bank statement showing the items were purchased we will then be able to revalue these merchandise creditsWe are also unable to release the merchandise back to you without having any original proof of purchaseIf you have any further concerns in regard to this matter, please contact us at our DSW shoephoria! Center ###-###-####Sincerely, Andria H***

[To assist us in bringing
this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Please forward the following gift card number to *** *** ***
Regards,
*** ***

Being "busy" is no excuse not to answer calls or emails to Customer Service for days straightAccording to your social media feeds you've been quite "busy" not providing customer service for monthsThere are numerous reports of people waiting on hold 2+ hours and still never getting throughI still have not received an explanation of why the risk department would need to speak with me, in particular because a) my bank had already authorized the charge, b) I'm a regular customer, and c) nobody from DSW mentioned that little detail in the days I was trying to reach themNOTHING in my order confirmation indicated there was any issueHow many days, weeks, or months you were planning to hold the 4-HOUR SAME DAY IN STORE PICKUP without mentioning you were NEVER going to process it, all the while holding the authorization against my bank account? You can't seriously offer me $and think that makes up for your complete lack of customer service and communicationI will never step foot into another DSW store again, and most definitely never order anything online from DSW againKeep you $What I want is a detailed explanation of what the issue was, why you didn't contact me about it, and why you are not answering your phones.Thank you

Hello ***, Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding your recent order *** placed on It appears your order was placed with our free standard shipping, which takes 4-business days for deliveryOur standard shipping is a
partnership between FedEx and the United States Postal Service called FedEx Smart PostThis entails FedEx picking your package up from our Fulfillment Center and taking it to your local Post Office for final delivery. We are uncertain as to why FedEx would deliver your package to a company by the name of ***After reviewing your order, it appears that you called on and spoke with a supervisor, who assisted you in placing a new order *** at no additional cost with free next business day shippingWe appreciate you taking the time to let us know your concerns and hope to better serve you in the futureSincerely, Andria H***, DSW Inc

Hello ***, Thank you for contacting DSWWe apologize for any inconvenience surrounding your recent order Your order records show that the Kelly & Katie Isabel Patent Pump was ordered in an 8W/BlueAfter reviewing your email history with our representative we understand you
wanted the Kelly & Katie Isabel Linen Pump was ordered in an 8W/BlueWe apologize for any miscommunication surrounding the exchange process for this itemWhen exchanges are processed a refund is credited to the original form of payment and a new order is placed for the desired itemAt this time we are showing that the Kelly & Katie Isabel Linen Pump is sold out in the 8W/BlueWe hate to disappoint our Shoe Lovers and value your feedbackThis interaction will be address with the involved partiesWe have also issued a $Rewards certificate in your account, which will become valid on Monday, July 4,Please let us know if there is anything else we can assist you withThank you for being a DSW Rewards member and have a good daySincerely, Andria H***, DSW Inc

Thank you for contacting DSWI sincerely apologize for any miscommunication in regard to our turn around time for the remaining balance of a DSW Gift Card, to BE mailed out in the form of a checkYou are correct in stating that any DSW Gift Card balance under $can be issued out as a check
This check process can take 4-weeksI am more than happy to further look into the matter and ensure that the check request was properly submittedAt your convenience please respond with the DSW Gift Card numberI look forward to further assisting youThank you and have a good day

Hello ***, Thank you for contacting DSW and being a Premier Rewards memberWe apologize for any miscommunication regarding our carrier for our standard delivery serviceOur standard shipping is delivered through FedEx SmartPostThis is a partnership between FedEx and USPSFedEx will pick your
order up from our Fulfillment Center and take it to your local post office for final delivery through your mail carrierAfter reviewing your order #*** it appears that a representative has refunded you in full for this order, in the amount of $to your Visa, ending in *** as of 12/03/Our records indicate that a new order #*** was placed on 11/16/for the same items that were not received in your original order #*** which was placed on 11/11/Order #*** shows it was a piin-store order at your local Livingston, NJ DSW storeThe following items are showing pickby customer as of 11/23/2015:Steve Madden Heaven Flat in 9m/leopard - item #166467Steve Madden Ibiza Flat in 9m/nude - item #289344Me Too Harlow Boot in 9m/black - item #309023Audrey Brooke Nola Suede Ballet Flat in 9m/black - item #340724Audrey Brooke Nola Suede Ballet Flat in 9m/cobalt - item #340724At this time our records show that the request of the desired settlement has been fulfilledWe have issued a $Rewards certificate to your Rewards account which will become available on 12/28/Please let us know if there is anything else we can assist you with Sincerely, Andria H***, DSW, Inc

Hello ***, Thank you for contacting DSWOur records show that you have spoken with our supervisor Alyssa at the shoephoria! Center and was advised of our Gucci Final Sale policyWe also have record of a concern submitted by you back in April from order #*** for a similar
Gucci sizing errorWe did allow a return of a Gucci Final Sale item at that timeAt this time we are unable to accept any further returns for Gucci Final Sale itemsWe apologize for any inconvenience in this matterThank you for being a DSW Rewards member

do not wish to close the complaint until the Merchant has contacted me with the hours indicated and makes an actual resolutionOnce this is done another response can be filed

Hello ***, Thank you for contacting DSW IncWe apologize for any inconvenience surrounding order ***Our records are showing that the order was placed on a mobile device on with the additional piperson as *** M***She or yourself would have been authorized to
pick the item up with proper verificationWe are showing previous orders placed where *** was the designated piperson, and this may have defaulted to your next in-store piorder, if not changed by the person placing the order. As previously advised by one of our customer service supervisor on 5.11.2017, any charges to this order will need to be disputed through ***l. As of there is record that *** returned order *** which was item *** in an 8M/greySincerely,Andria H***DSW, INC

They asked for more information, the order was shipped to: *** *** *** **
*** ** ***
Regards, *** ***

Thank you for contacting DSWWe sincerely apologize
for the inconvenience surrounding the delivery of your order ***Our records show that your order was shipped as of 12.02.2015 through *** with tracking #***At this time we are unable to provie any additional tracking informationWe have issued a full refund for your order in the amount of $to your ***, ending in ***Please allow 3-business days for this credit to reflect in your accountWe have also reissued your $Rewards certificate that was applied to this order originallyWe have also applied an additonal $Rewards certificate to be used on a future in-store or online purchase with DSWAgain, we apologize for any inconvenience in this matterThank you for being a DSW Rewards member and have a good daySincerely, Andria H*** DSW, Inc

Hello ***, Thank you for contacting DSWWe apologize for the condition of your recent order #***We hate to disappoint our customers and want to ensure our products are satisfactoryIt appears that representative assist you on via email and advised of return and exchange
instructions with a return shipping label includedIt also appears that at $Reward was issued to your VIP account for the inconvenienceAt this time, a refund has been issued in the amount of $to your Visa, ending Please allow 3-business days for this refund to post to your accountAgain, we apologize for the inconvenience and look forward to assisting you in the futureThank you for being a VIP Gold member and have a good daySincerely, Andria HDSW, Inc

I have called my credit card company and they confirmed that the refund for $never came through from DSWI opened a dispute with my credit card company to get my money backDSW needs to reimburse my credit card company

The retailer requested the same information I provided earlier:Store address: Silverlake Village Dr, Pearland, TX 77584City: PearlandState: Texas