Dynamic International Airways

Initial Business Response / [redacted] (1000, 9, 2016/09/23) */ Your case is going to be reviewed, but first I will need either a ticket number or a PNR numberThank You, Charlene Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) confirmation # [redacted] Final Consumer Response / [redacted] (4200, 16, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Who is ***? I have no idea who [redacted] is, and I have never mentioned ***I purchased the tickets for myself and my husband through [redacted] Dynamic cancelled the flight and I got no notification from youI would like an immediate refundIt doesn't seem that complicatedDyanamic Air is witholding my money illegallyReturn my money due to the cancelled flights Final Business Response / [redacted] (1000, 17, 2016/09/29) */ Charlene (Dynamic International Airways LLC) Sep 29, 12:CDT We have provided all necessary info to [redacted] for passenger to be able to get refundShe will need to contact them

Mr [redacted] ,Dynamic International Airways deeply regrets the inconvenience this issue has caused.We are currently reviewing the specific details of your request so that an accurate resolution can be promptly providedPlease be assured we are working diligently to resolve this issue quickly.Your refund will be resubmitted to be processed for you refund.Thanks,Mia

Initial Business Response / [redacted] (1000, 5, 2016/06/16) */ Dear, Mr [redacted] , Waiver code was issued to your Travel Agent, who can process the refund for you Sincerely, Dynamic International Airways Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has been very dishonest and unhelpfulI still have not gotten my refund and they don't provide me any concrete information Final Business Response / [redacted] (4000, 9, 2016/06/23) */ You refund was processed to your travel agent on June 13th, We apologize for the delay and inconvenience Kind Regards, Dynamic International Airways Final Consumer Response / [redacted] (4200, 11, 2016/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No refund yet and this company ridicules customers that call to get informationThey have no set refund policy and cancel flights at will and when they feel like itShould not be allowed to be in business

Initial Business Response / [redacted] (1000, 10, 2016/09/26) */ Contact Name and Title: Krista D [redacted] Contact Phone: [redacted] Contact Email: [redacted] @flydya.com I am so sorry this has happened to you [redacted] , our customer support is in a transition and we are working a very hardest to get complaints handled as quickly as possible In order to further assist you could you provide a ticket number or the PNR which starts with AA? _Krista D [redacted] of Dynamic International Airways Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Three tickets: [redacted] , [redacted] and [redacted] Final Business Response / [redacted] (4000, 15, 2016/09/28) */ Good day Mrs***, You have my deepest apologies on behalf of my company for what you went through We are working as fast as we can to make sure you receive your refund as quickly as we can but our company is going through a restructuring of our customer service and caused a back up once again I am truly sorry for your experience with our airline -Krista D***

Initial Business Response / [redacted] (1000, 5, 2016/09/20) */ From: Lynn (Dynamic International Airways LLC) (mailto: [redacted] @fly-dynamic.com) Sent: Tuesday, September 20, 10:AM To: Revdex.com Subject: (Dynamic International Airways LLC) Re: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ##- Please type your reply above this line -## Your request (***) has been updatedTo add additional comments, reply to this email Lynn (Dynamic International Airways LLC) Sep 20, 09:CDT Good day I am looking for [redacted] in our passenger's list but I can't find her nameCan you please provide the PNR or passenger's full name for us to further assist her Thank you, Lyn T [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/21) */ From: [redacted] Gmail (mailto: [redacted] @gmail.com) Sent: Wednesday, September 21, 9:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) As mentioned this trip was booked through [redacted] as part of an all inclusive vacationThe information we have from [redacted] regarding the flights is as follows Flight [redacted] to Punta Cana from JFK and [redacted] from Punta Cana to JFK Airline confirmation code [redacted] Passenger [redacted] ticket number [redacted] Passenger [redacted] ticket number [redacted] itinerary [redacted] If required I can send copy of e ticket from [redacted] as well as receipt from credit card company of showing payment Regards, [redacted] Final Business Response / [redacted] (4000, 16, 2016/09/28) */ Good day We apologize to any inconvenience Refund was process w/ card # ending in [redacted] in Sept13, Thank you, Lyn T [redacted] Final Consumer Response / [redacted] (2000, 25, 2016/10/13) */ On Thu, Oct 13, at 6:PM, [redacted] Gmail wrote: Thank you for all of your assistance in this matterWe have finally received the full refund from Dynamic Airways Regards [redacted] Sent from my iPhone

Initial Business Response / [redacted] (1000, 5, 2016/07/05) */ Dear Ms [redacted] We don't know the reason behind why your travel agent cancelled your reservation We are processing your refund back to your travel agent Sincerely, Dynamic International Airways Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Assuming I receive my full refund I am satisfiedFor the record my travel agent did not cancel my reservationAir dynamic cancelled itI have a voicemail directly from them were it clearly states that my flight was cancelled Thank you

Good Afternoon, We will need to see proof of the airline tickets that were purchased and equal 7,If you could please send us a copy of the ones you had to purchase.Thank You

Initial Business Response / [redacted] (1000, 10, 2016/07/19) */ We have issued the refund to your travel agent, Please inquire with your travel agent for your refund Sincerely, Dynamic International Airways

Initial Business Response / [redacted] (1000, 6, 2016/09/27) */ I don't have enough information to pull up the passengers itineraryI will need either a ticket#, or a booking ref#I don't have any contact information for this passenger, can you please advise passenger to send these to you, or to me via email [redacted] @flydya.com Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have responded to your email in private awaiting completion of the refund upon final receipt of the funds I will close out this complaint Final Business Response / [redacted] (4000, 11, 2016/10/17) */ Charlene (Dynamic International Airways LLC) Sep 29, 13:CDT I have pulled your info and we are reviewing itWe will get your refund processed as soon as possibleThank you Final Consumer Response / [redacted] (2000, 13, 2016/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youThe credit has posted and I consider the complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itHowever, to date, I have not received a mail from Dynamic with the baggage claim formI spoke withdraw representatives on numerous occasions and they asked me to prepare a letter, which I did I am ready to complete this form so that I can get my compensation as soon as possible.Can you please help me to get this from from DynamicThis is just another instance where we see Dynamic is unreliable and somewhat dishonest to say that they contacted me and sent a baggage claim form and they did notthanking you, [redacted]

Final Consumer Response / [redacted] (2000, 11, 2016/09/22) */ The business have refund the money and no further actions need to be takenThis complaint may be closedThank you

Initial Business Response / [redacted] (1000, 6, 2016/04/19) */ Contact Name and Title: Tomasz P [redacted] Contact Phone: [redacted] Contact Email: ***@flydya.com Dynamic International Airways have processed Ms***'s full fare refund to her credit card on April 13, Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The refund to my credit card is only partial resolutionAs I stated in my complaint dynamic airways had my payment of $since November and it was in April they notified me I had been bumped from my confirmed flights with my desired datesThe difference of incurred additional costs to get a new flight at such a late time would be full resolution

Initial Business Response / [redacted] (1000, 12, 2016/07/07) */ Dear Ms [redacted] , Your refund was processed to your travel agent on June 25thPlease contact your travel agent for your refund Dynamic International Airways operates under Part Charter Airline rule"The charter operator or airline can cancel a Public Charter for any reason up until days before departureYour flight might be canceled if it doesn't sell well or for some other reasonThis is a risk you take in return for a low fare(During the last days before departure, a Public Charter can be canceled only if it is physically impossible to operate it.) We will not be able to do anything beyond refunding your full amount of tickets to your travel agent Sincerely, Dynamic International Airways

Initial Business Response / [redacted] (1000, 5, 2016/12/06) */ We see that reservation has the infant in the reservation and both flights were flownUnfortunately, we cannot refund tickets that have been usedAs, well as tickets purchased are non refundable tickets

Initial Business Response / [redacted] (1000, 12, 2016/10/27) */ Good day, So sorry for the delay but I would like to inform you that this passengers refund was processed on Oct-and should take 8-business days to show back on original form of payment used Have a good day, Dynamic International Airways

Initial Business Response / [redacted] (1000, 5, 2016/08/01) */ Ms [redacted] , We have processed your refund back to your credit card that you used with your original purchase We apologize for any inconvenience Sincerely, Dynamic International Airways Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the full reimbursement for this matter

Initi [redacted] Business Response / [redacted] (1000, 19, 2016/04/12) */ From: Tomasz P [redacted] Sent: Tuesday, April 12, 2:PM To: [redacted] @greensboro.Revdex.com.org Subject: Complaint Case [redacted] Importance: High Dear Mr [redacted] , Please be informed that Mrs [redacted] has been refunded her Full ticket price on March 9th, The time it took to process this refund is in access to what we foresee on a regular basisBecause Mrs [redacted] purchased her ticket through a travel agency ( [redacted] ) that is owned by another travel agency, it took so long to process We have drawn our conclusions and will be implementing process improvements Please find attached confirmation of Mrs [redacted] 's refund to her credit card I hope this closes the complaint on a good note Kind Regards, Tomasz P**, MBA Email: ***@flydya.com Cell: ( [redacted] Web: www.airdynamic.com Final Consumer Response / [redacted] (450, 12, 2016/04/04) */ After contacting my credit card company, I was able to resolve the issueThe company credited my account accordingly after the credit card company got involvedThank you for trying to resolve this issueYou may close the case

Initial Business Response / [redacted] (1000, 5, 2016/08/05) */ On July 22nd, we have issued the refund to your travel agent for the unused portion of your flight Please inquire with your travel agent for your refund We apologize for any inconvenience Sincerely, Dynamic International Airways Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) A full refund was received and Dynamic Airways staff were very professional .Thank you

Initial Business Response / [redacted] (1000, 7, 2016/05/24) */ We have taken care of Ms [redacted] and her group directly Ms [redacted] please confirm that we have addressed your concerns and offered you remedies Kind Regards, DYA

Initial Business Response / [redacted] (1000, 9, 2016/07/07) */ Mr [redacted] , Your refund has been processed to your travel agentPlease inquire with [redacted] about your refund Sincerely, Dynamic International Airways