Dynamic International Airways

Initial Business Response /* (1000, 10, 2016/09/26) */
Contact Name and Title: Krista D***
Contact Email: ***@flydya.com
Deepest apologies for the late response our customer service department is in a full transition process but we are working as hard as we can to get our customers
resolutions
As for this case, the customer has been refunded for their ticket on 7/21/in the amount of $
The transaction ID # *** and as with most refunds it will take 7-business days to process
Thank you for contacting us,
Krista D*** of Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 12, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I incurred additional expenses because they did not place me on an alternative flight, forcing me to buy international flights the day of
Final Business Response /* (4000, 14, 2016/09/28) */
Good day
We apologize to any inconveniences
We would like to inform you that refund was done June 21, Unfortunately, being a Charter carrier we are limited to the options we can offer our passengersDynamic International is not liable for any additional expenses caused due to a schedule changeFor more information, you can review our "Contract of Carriage" located on our websiteWe are sorry but we cannot reimburse you for tickets bought with another airline
Again, we apologize for any inconveniences
Thank you,
Lyn T***
Dynamic International Airways

Initial Business Response /* (1000, 10, 2016/09/23) */
Contact Name and Title: Lyn T***/Commercial Dep
Contact Phone: ***
Contact Email: ***@flydya.com
To Whom it my Concern,
Please be advised that we are in the process of transitioning and we are doing our best to respond and
resolve passengers' issues as quickly as possibleWe are reviewing your case/email and will get back to you as soon as possible
Thank You,
Lyn T***
Commercial Department
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 13, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find this response completely unacceptableI have been told they are looking into it "as quickly as possible" for more than monthsI have filed complaints with the Revdex.comI have engaged my Credit Card company to look into fraudulent activity on behalf of Dynamic AirwaysDue to this unacceptable response I am looking into filing a class action lawsuit with fellow passengers who have been ripped off by Dynamic AirwaysMy refund should be top of the list, first priority tomorrow morning for Dynamic Airways
Final Business Response /* (4000, 16, 2016/09/27) */
We have issued a wavier code to the travel agency *** on 9-13-for them to do the refundThe passenger will have to contact the travel agency for their refund

Initial Business Response /* (1000, 5, 2016/07/05) */
Mr***
Your refund is processed and your travel agency has your funds
We apologize for the inconvenience
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 7, 2016/07/06) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
I do not accept this response from the airlineThey need to provide specific date on when I will receive my fundsI do not want to be chasing both the airline and travel agency againI would like my funds credited to my credit card account directly without any calls
Final Business Response /* (4000, 9, 2016/07/12) */
Your refund has been processed to your travel agency on July 3rd,
Please inquire with your travel agent about your refund
We apologize for the inconvenience
Sincerely,
Dynamic International Airways
Final Consumer Response /* (2000, 11, 2016/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2016/07/12) */
your refund was processed to your Travel agent on July 11, Please inquiry with your travel agent for your refund
We apologize for the inconvenience
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000,
9, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ACTUALLY THERE HAS NOT BEEN A REFUND AT ALL!!!! I HAD TO FILE A FRAUD COMPLAINT WITH MY CREDIT CARD COMPANY THESE PEOPLE ARE LIARS AND NEED TO BE SHUT DOWN! NOT TO MENTION THEY DIDNT EVEN OFFER TO PAY THE DIFFERENCR I SPENT HAVING TO GO THROUGH ANOTHER CARRIERWILL BE CONTACTING A LAWYER IF Revdex.com DOESNT HELP

Initial Business Response /* (1000, 8, 2016/07/29) */
Please provide your record locator or ticket number, date of flight in order to provide you with assistance
Did you travel under a different name
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 11,
2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not able to travel to Caracas on the travel date.I purchase another ticket from another airline to travel that day and was not able to use Dynamic AirwaysThe ticket I purchase to travel was double the price as I have to travel the same dayYour response to the complaint is absurd and I will need a refund of my ticket
Booking reference: *** May 6,
Final Consumer Response /* (2000, 16, 2016/08/29) */
From: ***@aol.com [mailto:***@aol.com]
Sent: Monday, August 29, 4:AM
To: ***@greensboro.Revdex.com.org
Subject: Re: Revdex.com Complaint: Dynamic Airways
Good Morning Ms***,
I finally got a notification via mail from my credit card company this month that Dynamic Airways finally refunded my account it took almost months for the process, but thank you for paying attention to my complaint, I appreciate all your efforts to make business operating within US soil free of fraudulent, bad business and unfair practices
Cordially,
***

Initial Business Response /* (1000, 9, 2016/09/28) */
Refunds are still being processed as quickly as we can
Initial Consumer Rebuttal /* (3000, 11, 2016/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been waiting for my refund since July 31,
It has been two months now and I have still not received my refundThis is unacceptableIt is unfair was Dynamic Airways is doing, it is unethicalThey should not be allowed to be in businessI know that many others are experiencing the same issues with them!
Final Consumer Response /* (450, 17, 2016/10/19) */
I finally received my refundMy credit card was creditedYou may close this case nowThank you for all your help!

Both reservations have been refunded
Reservation: *** was refunded in the amount of to card ending in on September with authorization code ***
Reservation: *** was refunded in the amount of to card ending in on September with authorization code
***

Initial Business Response /* (1000, 10, 2016/09/26) */
Contact Name and Title: Krista D***
Contact Email: ***@flydya.com
Deepest apologies for the late response our customer service department is in a full transition process but we are working as hard as we can to get our customers
resolutions
As for this case, the customer has been refunded for their ticket on 9/07/in the amount of $
The transaction ID #*** and as with most refunds it will take 7-business days to process
Thank you for contacting us,
Krista D*** of Dynamic International Airways

Initial Business Response /* (1000, 5, 2016/12/06) */
Tickets that passenger purchased are non refundableWe are unable to process refund due to fare rules of ticket purchased

I am attaching all the tickets that we had to purchase to fly to CancunThere are attachments with the proof of payment of $2,587.36, $2,and $3,for passengers with the total of $8,

Initial Business Response /* (1000, 5, 2016/06/06) */
Dear Mr***,
Thank you for contacting Dynamic International Airways on June 1st, in reference to request a refund due to schedule change
On June 2nd, we have issued the waiver code for your travel agent which allows for them to
process this refund
Your travel agent first contacted us about requesting a refund on June 6th, 2016, which is today
Your refund is being processed by your travel agent at this point
Thank you for contacting Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 8, 2016/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business knows the request was filed on May 17th from ***I have been calling customer support since May 17thI recalled *** on June 7th whom contacted dynamic air linesDynamic should admit that your have been communicating with me well before then in which they kept responding it will be processedThey told me on june second they had to restart the process
This company is a scam, I will ensure to never recommend this air line
you are more than welcome to call *** on case number *** to confirm the facts
Final Consumer Response /* (2000, 14, 2016/08/25) */
From: *** [mailto:***@gmail.com]
Sent: Wednesday, August 24, 4:PM
To: ***
Subject: Re: Revdex.com Complaint: Dynamic Airways
Greetings,
Last month I finally received a refund from the Airline

Initial Business Response /* (1000, 9, 2016/10/20) */
I have tried to call passenger 3 times I haven't recivied a answer. I can not leave a voicemail due to no mail box is set up. Ask consumer to please call me directly. [redacted]. Thank You so much,
Charlene

Mr. [redacted], Dynamic International Airways deeply regrets the inconvenience this issue has caused.In reviewing your case, your refund in the amount of $648.96 will be reprocessed. Please allow 7-10 business days.Thank you,

(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for responding, nevertheless and as informed multiple times, no refund has been received in my credit card. I already sent copy of my bank statement demonstrating this.
When I contacted the bank, they confirmed that no refund to my credit card has been received.
Kindly request (one more time) that you review your internal system, accounting or whatever as applicable in order to solve this issue.

Initial Business Response /* (1000, 5, 2016/07/05) */
Dear Ms. [redacted]
We don't know the reason behind why your travel agent cancelled your reservation.
We are processing your refund back to your travel agent.
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (2000,...

7, 2016/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Assuming I receive my full refund I am satisfied. For the record my travel agent did not cancel my reservation. Air dynamic cancelled it. I have a voicemail directly from them were it clearly states that my flight was cancelled.
Thank you

Initial Business Response /* (1000, 9, 2016/07/28) */
Dear Mr. [redacted],
Due to government regulations we could not fly any passengers from CUN. Nevertheless, we do care about every each one of our customers and we have arranged transportation for all, securing them back to JFK.
As a charter...

airline, we are not required to protect passenger in these events, however our integrity dictates to assure our customers make it back safely to their originating destinations.
We apologize for any inconvenience this may have caused you.
Unfortunately, we are unable to offer you any compensation on top of what we have incurred protecting you on your return flight.
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 11, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
im not accepting the business response.
if the business write "Due to government regulations we could not fly any passengers from CUN", so why do they sell tickets for it???
do they care about the damage they causing to their passengers?
in one of their emails, the company wrote me: "Regarding the extra baggage fee, we have submit the request to our headquarter so they can assist you". im asking the company at least to refund me for the baggage.
[redacted]

Initial Business Response /* (1000, 6, 2016/09/29) */
Contact Name and Title: Charlene E[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@flydya.com
We are looking into this case. We will be getting it resolved as quickly as possible.
Initial Consumer Rebuttal /* (3000, 9, 2016/09/29)...

*/
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Thursday, September 29, 2016 2:58 PM
To: [redacted]
Cc: [redacted]@greensboro.Revdex.com.org
Subject: Re: Revdex.com Complaint: Dynamic Airways
Hi,
Thank you for getting back to me so quickly. Enjoy your vacation.
These are the ticket #'s.. see below
[redacted]
[redacted]
[redacted]
[redacted]
Thank You
[redacted]
Final Business Response /* (4000, 13, 2016/11/10) */
Passenger was refunded full amount on October 11. Please have passenger contact banking institute to verify refund was received

Initial Business Response /* (1000, 9, 2016/09/22) */
Contact Name and Title: Krista D[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@flydya.com
Deepest apologies for the late response but our customer service department is in a full transition process but we are working as hard as we...

can to get our customers resolutions.
As for this case, the customer has been refunded for their ticket on 9/11/2016 in the amount of $357.56.
The transaction ID [redacted] and as with most refunds it will take 7-10 business days to process.
Thank you for contacting us,
Krista D[redacted] of Dynamic International Airways

Initial Business Response /* (1000, 5, 2016/06/16) */
Dear, Mr. [redacted],
Waiver code was issued to your Travel Agent, who can process the refund for you.
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
This company has been very dishonest and unhelpful. I still have not gotten my refund and they don't provide me any concrete information.
Final Business Response /* (4000, 9, 2016/06/23) */
You refund was processed to your travel agent on June 13th, 2016.
We apologize for the delay and inconvenience.
Kind Regards,
Dynamic International Airways
Final Consumer Response /* (4200, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No refund yet and this company ridicules customers that call to get information. They have no set refund policy and cancel flights at will and when they feel like it. Should not be allowed to be in business.

Initial Business Response /* (1000, 9, 2016/06/02) */
Ms. [redacted] called us on May 17, 2016 asking for full refund. We have submitted the refund for processing to our accounting department.
On May 31, 2016 the Full amount was refunded to to same credit card that was used for the initial...

purchase.
Refund was processed timely.