Dynamic International Airways

Initial Business Response /* (1000, 12, 2016/07/07) */
Dear Ms. [redacted],
Your refund was processed to your travel agent on June 25th. Please contact your travel agent for your refund.
Dynamic International Airways operates under Part 380 Charter Airline rule. "The charter operator or airline can...

cancel a Public Charter for any reason up until 10 days before departure. Your flight might be canceled if it doesn't sell well or for some other reason. This is a risk you take in return for a low fare. (During the last 10 days before departure, a Public Charter can be canceled only if it is physically impossible to operate it.)
We will not be able to do anything beyond refunding your full amount of tickets to your travel agent.
Sincerely,
Dynamic International Airways

Mr. [redacted],Please see attached. We are providing your refund process information. Mr. [redacted] your refund was processed today Wednesday, January 25, 2017. Please allow 7 business days for it to reach your account.Please accept our sincere apologies for any inconvenience this has caused you and your family. Regards,Mia P[redacted]Complaint Resolution Officer

Initial Business Response /* (1000, 5, 2016/12/06) */
We see that reservation has the infant in the reservation and both flights were flown. Unfortunately, we cannot refund tickets that have been used. As, well as tickets purchased are non refundable tickets.

I am rejecting this response because:
they have sent me same thing 3 times and has not processed the refund in last 8 months. I can accept this either when my bank account gets money deposited or they send me credit note which is legally valid Thank you

Initial Business Response /* (1000, 12, 2016/10/27) */
Good day,
So sorry for the delay but I would like to inform you that this passengers refund was processed on Oct-14 2016 and should take 8-10 business days to show back on original form of payment used.
Have a good day,
Dynamic...

International Airways

Initial Business Response /* (1000, 5, 2016/08/04) */
Ms. [redacted],
As you have confirmed with Michelle on August 3rd, 2016, your refund is processed to your credit card directly.
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 7, 2016/08/10) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
I've still not received my refund

Initial Business Response /* (1000, 6, 2016/09/23) */

krista (Dynamic International Airways LLC)
Sep 22, 17:07 CDT
Good day,
in order to assist in this matter I will need the PNR number which starts with AA or the ticket number and route plus date of flight please.
Thank you,
Krista...

D[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2016/09/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Booking Reference: [redacted]
Ticket Number: [redacted]
[redacted]
Date of flight: November 03, 2016 and November 08, 2016
Route: New York to Punta Canta to New York

I am...

rejecting this response because: We had a party of 13 people and received reimbursement for 4 tickets only. All 13 people were not put on the plane and were left behind. In addition, Dynamics management approved for us to buy tickets from other airline to replace Dynamics tickets as Dynamics refused to provide services and get us to Cancun.Dynamics manager Dawn V[redacted] at JFK airport called her executive team and got an approval for reimbursement of the tickets from other airlines. We were told that the ticket price should not exceed $700 to be reimbursed.

Good Afternoon, We will need to see proof of the airline tickets that were purchased and equal 7,000.00. If you could please send us a copy of the ones you had to purchase.Thank You

Hello, Ms. Jessica Aranguiz refund was processed January 05, 2017 and notify of the refund. This case has been resolved. If you have any further questions you can reach me at [redacted] Thank you,

Refund will be reprocessed and post in 7 business days. Thanks,

Initial Business Response /* (1000, 5, 2016/08/18) */
Ms. [redacted],
Your refund was processed on August 17th directly to your credit card.
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 7, 2016/08/19) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I have not seen one cent of my money to date. It should have been in my account at this point.
Final Consumer Response /* (2000, 12, 2016/09/22) */
From: [redacted] (mailto:[redacted]@msn.com)
Sent: Thursday, September 22, 2016 4:58 PM
To: [redacted]
Subject: RE: your Revdex.com complaint #[redacted] vs Dynamic Airways
Ms. [redacted] thank you so much for the follow up. I have received my refund.
Sent from my T-Mobile 4G LTE Device

Initial Business Response /* (1000, 5, 2016/05/24) */
Due to flight optimization we have changed the flight times. We have informed the travel agent, which in this case is [redacted].
Should the new flight times not be feasible to customer, we are happy to refund the tickets in full through...

[redacted].
Unfortunately, we are not liable for customer's preference of late check-out from hotel. Perhaps [redacted] can assist with that matter.
Should customer opt for refund of airline tickets, please request through [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only option was refund the hotel but not the flights which is very short notice this trip is in 36 days !!! We had no choice but to accept the new flights !! The three people in my party has been approved from their jobs for those days off and now we have to ask for July 6th due to the new flight getting back into NYC. [redacted] did not make the changes Dynamic did so you are responsible

Initial Business Response /* (1000, 10, 2016/06/13) */
we have issued the waiver codes that will allow your Travel Agent, [redacted] to process your refunds.
Kind Regards,
Dynamic International Airways
Initial Consumer Rebuttal /* (2000, 12, 2016/06/16) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
I finally recipe my refund
Thank you

Initial Business Response /* (1000, 5, 2016/09/20) */
From: Lynn (Dynamic International Airways LLC) (mailto:[redacted]@fly-dynamic.com)
Sent: Tuesday, September 20, 2016 10:16 AM
To: Revdex.com
Subject: (Dynamic International Airways LLC) Re: Revdex.com Complaint Case# [redacted]...

(Ref#[redacted])
##- Please type your reply above this line -##
Your request ([redacted]) has been updated. To add additional comments, reply to this email.

Lynn (Dynamic International Airways LLC)
Sep 20, 09:15 CDT
Good day.
I am looking for [redacted] in our passenger's list but I can't find her name. Can you please provide the PNR or passenger's full name for us to further assist her.
Thank you,
Lyn T[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/09/21) */
From: [redacted] Gmail (mailto:[redacted]@gmail.com)
Sent: Wednesday, September 21, 2016 9:02 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
As mentioned this trip was booked through [redacted] as part of an all inclusive vacation. The information we have from [redacted] regarding the flights is as follows
Flight [redacted] to Punta Cana from JFK and [redacted] from Punta Cana to JFK
Airline confirmation code [redacted]
Passenger [redacted] ticket number [redacted]
Passenger [redacted] ticket number [redacted]
[redacted] itinerary [redacted]
If required I can send copy of e ticket from [redacted] as well as receipt from credit card company of showing payment
Regards,
[redacted]
Final Business Response /* (4000, 16, 2016/09/28) */
Good day.
We apologize to any inconvenience.
Refund was process w/ card # ending in [redacted] in Sept. 13, 2016.
Thank you,
Lyn T[redacted]
Final Consumer Response /* (2000, 25, 2016/10/13) */
On Thu, Oct 13, 2016 at 6:08 PM, [redacted] Gmail wrote:
Thank you for all of your assistance in this matter. We have finally received the full refund from Dynamic Airways.
Regards
[redacted]
Sent from my iPhone

Initial Business Response /* (1000, 9, 2016/09/23) */
Your case is going to be reviewed, but first I will need either a ticket number or a PNR number. Thank You, Charlene
Initial Consumer Rebuttal /* (3000, 11, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
confirmation # [redacted]
Final Consumer Response /* (4200, 16, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Who is [redacted]? I have no idea who [redacted] is, and I have never mentioned [redacted]. I purchased the tickets for myself and my husband through [redacted]. Dynamic cancelled the flight and I got no notification from you. I would like an immediate refund. It doesn't seem that complicated. Dyanamic Air is witholding my money illegally. Return my money due to the cancelled flights.
Final Business Response /* (1000, 17, 2016/09/29) */
Charlene (Dynamic International Airways LLC)
Sep 29, 12:42 CDT
We have provided all necessary info to [redacted] for passenger to be able to get refund. She will need to contact them.

Initial Business Response /* (1000, 6, 2016/04/19) */
Contact Name and Title: Tomasz P**
Contact Phone: [redacted]
Contact Email: [redacted]@flydya.com
Dynamic International Airways have processed Ms. [redacted]'s full fare refund to her credit card on April 13, 2016.
Initial Consumer Rebuttal /*...

(3000, 8, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund to my credit card is only partial resolution. As I stated in my complaint dynamic airways had my payment of $526.00 since November 2015 and it was in April they notified me I had been bumped from my confirmed flights with my desired dates. The difference of incurred additional costs to get a new flight at such a late time would be full resolution.

Initial Business Response /* (1000, 10, 2016/07/19) */
We have issued the refund to your travel agent,
Please inquire with your travel agent for your refund.
Sincerely,
Dynamic International Airways

Initial Business Response /* (1000, 6, 2016/09/20) */
To Whom it may Concern,
Please be advised that we are in the process of transitioning and we are doing our best to respond and resolve passengers' issues in a timely matter. We are hoping to have this resolved with in 7 business days. ...


Initial Consumer Rebuttal /* (3000, 9, 2016/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This transition has left us out of over $2000 in additional expenses and waiting 2 months for a refund with no communication is not acceptable.
Final Business Response /* (4000, 11, 2016/09/23) */
We are in the process of looking into this case. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. However, to date, I have not received a mail from Dynamic with the baggage claim form. I spoke withdraw representatives on numerous occasions and they asked me to prepare a letter, which I did . I am ready to complete this form so that I can get my compensation as soon as possible.Can you please help me to get this from from Dynamic. This is just another instance where we see Dynamic is unreliable and somewhat dishonest to say that they contacted me and sent a baggage claim form and they did not. thanking you, [redacted]