Dynamic International Airways

Initial Business Response / [redacted] (1000, 11, 2016/12/06) */ Passenger has to contact original travel agency [redacted] to process refund Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as my credit card was billed by Dynamic airlines and NOT [redacted] I have the credit card bill that proves thisI am seeking refund from Dynamic AirlinesIf dynamic airlines is a company that value customer service, then it is imperative upon them to ensure that customers are refunded for services that they were unable to provide Thank you Final Business Response / [redacted] (4000, 15, 2016/12/15) */ We are working with passengers agency [redacted] to process refund as soon as possible Final Consumer Response / [redacted] (2000, 17, 2016/12/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Mr. [redacted] ,Please see attached. We are providing your refund process information. Mr. [redacted] your refund was processed today Wednesday, January 25, 2017. Please allow 7 business days for it to reach your account.Please accept our sincere apologies for any inconvenience this has caused you and your family. Regards,Mia P [redacted] Complaint Resolution Officer

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Due to flight optimization we have changed the flight timesWe have informed the travel agent, which in this case is [redacted] Should the new flight times not be feasible to customer, we are happy to refund the tickets in full through [redacted] Unfortunately, we are not liable for customer's preference of late check-out from hotelPerhaps [redacted] can assist with that matter Should customer opt for refund of airline tickets, please request through [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only option was refund the hotel but not the flights which is very short notice this trip is in days !!! We had no choice but to accept the new flights !! The three people in my party has been approved from their jobs for those days off and now we have to ask for July 6th due to the new flight getting back into NYC [redacted] did not make the changes Dynamic did so you are responsible

Initial Business Response /* (1000, 7, 2016/06/13) */
we have issued the waiver codes that will allow your Travel Agent, *** to process your refunds
Kind Regards,
Dynamic International Airways
Initial Consumer Rebuttal /* (2000, 9, 2016/06/21) */
From: ***
(mailto:***@yahoo.com)
Sent: Monday, June 20, 2:PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
I have since followed up with *** who contacted Dynamic Airways directly, and they came to the conclusion that the refund should come from *** after all*** told me I would receive the refund in 6-weeks

Final Consumer Response /* (2000, 10, 2016/11/01) */
The company has refunded my credit card with the total amount dueI recommend that anyone who is having the same issue as I did (non-responsiveness to multiple requests for refund) file a Revdex.com complaint as well

Initial Business Response /* (1000, 9, 2016/07/24) */
Could you provide the record locator for your reservation or listing all ticket numbers?
Many Thanks,
Dynamic International Airways

Initial Business Response /* (1000, 10, 2016/06/23) */
We have processed your refund through your travel agent
You should have received your refund
We apologize for any inconvenience
Sincerely,
Dynamic International Airways

Date Sent: 1/26/02:06:PMHello ***,I hope this email finds you doing well today.I received an complaint ID *** today, I respondOnce I review the specific details, *** *** refund processed todayI would like to provide an update on this casePlease inform Ms*** to
expect her refund in 5-business days.*** ***Date refund processed: 01/26/2017Refund Amount: $ 1,118.72Credit Card No.: ***Expiration Date: *** Thank you,Mia P*** Date Sent: 1/26/12:03:PMDear *** ***,Please accept my condolences for the loss of your mother.Dynamic International Airways deeply regrets the inconvenience this issue has caused.I am currently reviewing the specific details of your claim, so that an accurate resolution can be promptly providedPlease be assured I am working diligently to resolve this issue quickly. Regards,Mia P***Complaint Resolution Officer

Dynamic International Airways refunded the Credit Card(s) use to make the original reservationsSeeing the passengers were refunded for the tickets they didn't use, Dynamic will not be responsible for paying for the tickets the passenger purchased on another airline

Initial Business Response /* (1000, 6, 2016/09/23) */
Contact Name and Title: Charlene E***
Contact Phone: ***
Contact Email: ***@flydya.com
Have received this, and we are in the process of reviewing this case
Initial Consumer Rebuttal /* (3000, 8, 2016/09/26) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
They had only provided us the contact info and no status of the refund at allWe require refund right away since the cancellation happened almost a month ago
Final Business Response /* (4000, 13, 2016/09/28) */
Charlene (Dynamic International Airways LLC)
Sep 27, 12:CDT
I spoke with *** about refundHe knows we have sent it to *** has told *** he will have to wait weeks before he will see his refund*** stated that is how the refunds work on their end

Initial Business Response /* (1000, 10, 2016/09/29) */
Contact Name and Title: Charlene E***
Contact Phone: ***
Contact Email: ***@flydya.com
We are looking into this complaint and will get with the passenger to solve this matter
Initial Consumer Rebuttal /* (3000, 17,
2016/10/13) */
This complaint has not been closed, it has been months and I still have not received a refund for my ticketsI have not received any information from Dynamic Airways as to when I can expect to be refunded my money
Final Business Response /* (4000, 19, 2016/10/20) */
I have just sent processed refund on our endIt could take 7-business days to hit passengers accountThe transaction number for this is : ***
Thank You,
Charlene
Final Consumer Response /* (2000, 21, 2016/10/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund as requestedThis complaint can be closedHowever, I would like to make it clear that I am very unhappy with the way the airline handled thisI was initially told my refund would take 7-business days and ended up taking more than monthsI was unable to travel to a family members wedding due to the fact that Dynamic did not refund my money until it was too lateHorrible customer service

Initial Business Response /* (1000, 10, 2016/09/23) */
Contact Name and Title: Charlene E***
Contact Phone: ***
Contact Email: ***@flydya.com
Reviewing this case and will be getting refund out to travel agency hopefully todayThank you for your patience
Initial Consumer
Rebuttal /* (3000, 15, 2016/09/28) */
From: *** (mailto:***@gmail.com)
Sent: Tuesday, September 27, 5:PM
To: ***
Subject: Re: Revdex.com Complaint: Dynamic Airways
Hi ***,
Thank you for this
Let me see if I can clarify what The issue is with Dynamic Airways
We were bumped from our original outbound flight by Dynamic that we already paid for ($481.94)
Upon arriving at LAX, the ticketing agent informed us that they no longer have space for us and proceeded to say that they did have space in their 'sister airline' ***
The agent walked us to the *** terminal and made us purchase a same-day one way ticket that cost us $($441x2ppl)
The agent said that we would be reimbursed for this same-day ticket purchase and to simply call Dynamic Airways to request the refund
Upon our return, we attempted to request our refund and were only given a refund of our original outbound flight ($481.94/2ppl which we never took in the first place) instead of the much higher fare of $882/2ppl on ***
This leaves us still out over $($200/pp) which is what we are looking for
We received an response from Dynamic asking for their manager at LAX who told us to buy the ticket through ***, to which we replied with the receipt and Flight Number *** and have not heard a reply since

Good Morning,Apologies for the delay, I will have an update before the end of business day today. Elizabeth

Initial Business Response /* (1000, 11, 2016/11/03) */
Olivia M*** (Dynamic International Airways LLC)
nov11:CDT
Hi ***,
I apologize for the delay and for any inconvenience causedUnfortunately your refund has not been processed yetPlease note I am initiating your refund today
Please allow 5-business days for the amount to be reflected back on the card on file
Thank you,
Olivia
Team Lead
Dynamic International Airways

Initial Business Response /* (1000, 5, 2016/05/12) */
On May 12, we have contacted Mr***, to verify his request for refund, as we have different information
Mr*** confirmed and now we are processing his refundRefund will be credited to the credit card used with original
purchase, it will take 5-business days

Initial Business Response /* (1000, 9, 2016/07/19) */
Your refund was issued to your travel agent on July 5th
Please inquire with your travel agent for your refund
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (2000, 11, 2016/07/25) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
We finally received our refund on 7/Thank you Revdex.com for getting involvedGreatly appreciated!
FYIWe would never again want to fly with Dynamic International Airways

Final Consumer Response /* (2000, 10, 2016/10/21) */
I was able to get my money back through credit card disputeThank you!

My husband and I booked a vacation package through *** in April Our original fights were changed and weren't going to work due to our young childrenWe cancelled the package with *** in May The Hotel portion of the refund was taken care of right awayThe flight refund has
not been credited to our credit card since that timeI have spoken with the airline (Dynamic Airways) and they sent a validation waver code to *** on Aug9th, Dynamic never refunded us the flight tickets - a total of $

Initial Business Response /* (1000, 6, 2016/05/11) */
Mr***'s bag was found and delivered to him on May 6th, Ms*** has confirmed receipt of the mishandled baggage
We have closed this case
Initial Consumer Rebuttal /* (2000, 8, 2016/05/12) */
(The consumer indicated
he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/12/06) */
Refund was processed on October 14th to original form of payment in the amount of
Initial Consumer Rebuttal /* (2000, 13, 2016/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my
refund FINALLY