Dynamic International Airways

Good Morning, Please know our customer service dept is in contact with this passenger and has sent the passenger a baggage claim form. Once we receive the completed form back our customer service dept will investigate and make sure this bag was lost.Once they are sure it was lost, the...

baggage claim process will start. Once the the process starts it can take 14 business days for the funds to process.

Initial Business Response /* (1000, 11, 2016/12/06) */
Passenger has to contact original travel agency [redacted] to process refund.
Initial Consumer Rebuttal /* (3000, 13, 2016/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the...

response as my credit card was billed by Dynamic airlines and NOT [redacted]. I have the credit card bill that proves this. I am seeking refund from Dynamic Airlines. If dynamic airlines is a company that value customer service, then it is imperative upon them to ensure that customers are refunded for services that they were unable to provide.
Thank you
Final Business Response /* (4000, 15, 2016/12/15) */
We are working with passengers agency [redacted] to process refund as soon as possible.
Final Consumer Response /* (2000, 17, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2016/05/24) */
We have taken care of Ms. [redacted] and her group directly.
Ms [redacted] please confirm that we have addressed your concerns and offered you remedies.
Kind Regards,
DYA

Initial Business Response /* (1000, 5, 2016/08/05) */
On July 22nd, 2016 we have issued the refund to your travel agent for the unused portion of your flight.
Please inquire with your travel agent for your refund.
We apologize for any inconvenience.
Sincerely,
Dynamic International...

Airways
Initial Consumer Rebuttal /* (2000, 7, 2016/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A full refund was received and Dynamic Airways staff were very professional .Thank you

Mr. [redacted],Dynamic International Airways deeply regrets the inconvenience this issue has caused.We are currently reviewing the specific details of your request so that an accurate resolution can be promptly provided. Please be assured we are working diligently to resolve this issue quickly.Your...

refund will be resubmitted to be processed for you refund.Thanks,Mia

Initial Business Response /* (1000, 6, 2016/09/27) */
I don't have enough information to pull up the passengers itinerary. I will need either a ticket#, or a booking ref#. I don't have any contact information for this passenger, can you please advise passenger to send these to you, or to me via...

email. [redacted]@flydya.com
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to your email in private awaiting completion of the refund upon final receipt of the funds I will close out this complaint.
Final Business Response /* (4000, 11, 2016/10/17) */
Charlene (Dynamic International Airways LLC)
Sep 29, 13:52 CDT
I have pulled your info and we are reviewing it. We will get your refund processed as soon as possible. Thank you.
Final Consumer Response /* (2000, 13, 2016/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. The credit has posted and I consider the complaint resolved.

Initial Business Response /* (1000, 13, 2016/06/27) */
Dear Ms. [redacted],
On June 7th, 2016 we made several attempts to reach out to you. The credit card you have used to make the reservation has expired.
Please contact [email protected] to update the credit card information. Please...

reference your booking confirmation, [redacted].
Kind Regards,
Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 15, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never called me, I made three attempts to call them and all I got a response from customer service they are waiting from corporate and don't know when my refund will issue. I have service request # [redacted] on 6/6/16 by Shirley F[redacted], request [redacted] by Caroline L[redacted] on 6/17, request [redacted] on 6/23, and request[redacted] on 6/29. I Told them in the beginning on 6/7 to the customer service that my cc was expired.
Final Consumer Response /* (2000, 21, 2016/08/25) */
From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Wednesday, August 24, 2016 11:59 PM
To: [redacted]
Subject: Re: Revdex.com Complaint: Dynamic Airways
I received refund back from Dynamic. It took about 1 month for me to received it.
[redacted]

Initial Business Response /* (1000, 5, 2016/06/03) */
Dear Ms. [redacted],
Could you please provide more information about your booking? Information such as booking confirmation, flight dates, flight number departure and destination cities would help to locate your reservation.
Please send this to...

[redacted]@flydya.com.
Sincerely,
Dynamic International Airways

Initial Business Response /* (1000, 5, 2016/09/29) */
Contact Name and Title: Charlene E[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@flydya.com
Charlene (Dynamic International Airways LLC)
Sep 29, 08:32 CDT
I have called passenger asking for them to call me back. I am need either...

the ticket # or the booking #. Thank You
EARLIER IN THE DAY:
We are looking into this complaint, and we will get this situation resolved as soon as possible.
Initial Consumer Rebuttal /* (3000, 8, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business still haven't issue a refund date or confirmation. Was just informed that refund is being process still, which I was told since on September the 4th.
Final Consumer Response /* (2000, 14, 2016/10/21) */
Refund has been issue and received

Initial Business Response /* (1000, 9, 2016/07/07) */
Mr. [redacted],
Your refund has been processed to your travel agent. Please inquire with [redacted] about your refund.
Sincerely,
Dynamic International Airways

Initi** Business Response /* (1000, 19, 2016/04/12) */
From: Tomasz P**
Sent: Tuesday, April 12, 2016 2:09 PM
To: [redacted]@greensboro.Revdex.com.org
Subject: Complaint Case [redacted]
Importance: High
Dear Mr. [redacted],
Please be informed that Mrs. [redacted] has been refunded her Full ticket...

price on March 9th, 2016.
The time it took to process this refund is in access to what we foresee on a regular basis. Because Mrs. [redacted] purchased her ticket through a travel agency ([redacted]) that is owned by another travel agency, it took so long to process.
We have drawn our conclusions and will be implementing process improvements.
Please find attached confirmation of Mrs. [redacted]'s refund to her credit card.
I hope this closes the complaint on a good note.
Kind Regards,
Tomasz P**, MBA
Email: [redacted]@flydya.com
Cell: ([redacted]
Web: www.airdynamic.com
Final Consumer Response /* (450, 12, 2016/04/04) */
After contacting my credit card company, I was able to resolve the issue. The company credited my account accordingly after the credit card company got involved. Thank you for trying to resolve this issue. You may close the case.

Initial Business Response /* (1000, 6, 2016/09/26) */
This customer has been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. But I would like to keep this Complaint open for until my account revives the funds. This is just due to the reason that I DO NOT trust this business as they have made promises in the past but never fulfilled. Thank you.Revdex.com - Really Appreciate your help in this matter

Initial Business Response /* (1000, 10, 2016/09/26) */
Contact Name and Title: Krista D[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@flydya.com
I am so sorry this has happened to you [redacted], our customer support is in a transition and we are working a very hardest to get complaints...

handled as quickly as possible.
In order to further assist you could you provide a ticket number or the PNR which starts with AA?
_Krista D[redacted] of Dynamic International Airways
Initial Consumer Rebuttal /* (3000, 13, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Three tickets: [redacted] , [redacted] and [redacted]
Final Business Response /* (4000, 15, 2016/09/28) */
Good day Mrs. [redacted],
You have my deepest apologies on behalf of my company for what you went through.
We are working as fast as we can to make sure you receive your refund as quickly as we can but our company is going through a restructuring of our customer service and caused a back up.
once again I am truly sorry for your experience with our airline.
-Krista D[redacted]

Initial Business Response /* (1000, 5, 2016/08/01) */
Ms. [redacted],
We have processed your refund back to your credit card that you used with your original purchase.
We apologize for any inconvenience.
Sincerely,
Dynamic International Airways
Initial Consumer Rebuttal /* (2000, 7,...

2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the full reimbursement for this matter.

Final Consumer Response /* (2000, 11, 2016/09/22) */
The business have refund the money and no further actions need to be taken. This complaint may be closed. Thank you.

Initial Business Response /* (1000, 6, 2016/05/11) */
On April 19th, 2016 Mr. [redacted] requested refund of ticket.
We have submitted the refund for processing. Because Mr. [redacted] used a Travel Agent to purchase his original ticket, it takes longer time to process the refund.
Should Mr. [redacted]...

like to travel with us on May 20th, from JFK to Georgetown, please visit our website at www.airdynamic.com or call us at [redacted] to book your flight directly with us.
Kind Regards,
Dynamic International Airways