Dyson

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lin ***

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ We requested Mrs [redacted] provide a police report for the unitFedex tracking #XXXXXXXXXXXXXXX states deliveredOnce the police report is rcv'd we will provide a new unit to our customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The police report was sent to Dyson on 12/AND again on 12/I have not received a response nor confirmation that a new product is being shippedI have not been contacted by Federal Express NOR have the many calls to the 3rd party shipping vendor been returnedDyson does not disclose that they use a 3rd party vendor and they do not require a signature upon delivery Final Business Response / [redacted] (4000, 9, 2015/01/08) */ We have sent the customer replacement vacuum to resolve this issue Final Consumer Response / [redacted] (4200, 11, 2015/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by a local Dyson retailer/repair shop (Dyson corporation NEVER indicated there was a local retailer to assist me) and they offered for us to pick up the machineAt my own inconvenience, I am in possession of this machine ALSO, Dyson does not post all reviews regarding their equipmentI attempted to submit a factual review (per my experience) of their product/customer service experience and I was told that they monitor all reviews and post, if appropriateThis is not a fair nor honest business practice! I am thoroughly disappointed with Dyson as a corporation

We have considered the customer's rejection However we at Dyson feel that our last offer to resolve the issue will be our final offer Thank you

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ MRS [redacted] HAS AGREED TO LET US REPLACE HER FAN/HEATER WITH A NEW FAN/HEATER OF ANOTHER COLOR

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11606551, and find that this resolution is satisfactory to meThank you!! Sincerely, Sandra [redacted]

Complaint: [redacted] I am rejecting this response because: Dyson provided the same basic original response I separately provided negative feedback to a customer service feedback e-mail I received from Dyson and I pasted below the response I received Bottom line...this product is flawed that it has metal by the handle and I can get shocked performing the fundamental job of the vacuum (vacuuming carpet) and I want a refund or a complementary upgrade to the new model that doesn't have the issue My child would also like to use the vacuum and I'm not going to take a chance that he'll get shocked Using a dryer sheet (as suggested below) to ensure he won't get shocked is not a guaranteed and permanent fix"Dyson's handheld/cord-free vacuums do not carry enough voltage power to create an electric shockIf you are noticing a shock while being used with a certain tool and when vacuuming a certain area such as certain couch, rug etc, this is an indication of static electricity being created with that surfaceThis can be caused by the machine going back and forth across the surface in which is being vacuumed A static charge can build up on the product when particles in the air stream move relative to the stationary parts of the machineThe level of the static charge can depend on several different factors including but not limited to the type of material being vacuumed, to how dry the atmosphere isIn addition, very dry atmospheres and fine dust can make the size of the discharge more apparent We would suggest taking a dryer sheet and wiping down the cleaner head and the outside of the machineDryer sheets will help to dissipate any static electricity buildup as the machine is being used." Sincerely, Matthew [redacted]

This customer is covered by the Dyson year warranty which covers manufacturing defects parts and laborIn accordance with the warranty we will repair and or replace a defective partWe provide replacement machines when the product is deemed unrepairable by a Dyson TechnicianIn order to assess the vacuum, and determine the nature of her reported issue, it must be inspected by a technician at a Dyson Service CenterBased on the address in our records, this customer lives a short distance from our Long Island NY repair facility

We made several attempts to contact the customer by phone to offer a resolutionWe received no answer on 7/27, 08/and 08/I sent him an email providing my information in hopes of speaking with him

We've reached out to the customer and advised them they can pick up their unit - Dyson has covered the charge for cleaning

Hello, Spoke to customer and we resolved this matter by offering her an exchange for another machineCustomer accepted offer Best Regards, Dyson Quality Assurance Team

Hello, We have spoken with the customer and we are going to go ahead and replace the cleaner head for herPlease let us know if we can be of further assistance Best,Dyson Quality Assurance Team

I have contacted the customer and we spoke about the incidentI will contact the customer tomorrow to discuss what type of unit he should purchaseThe customer also has my direct phone number

it is very sad that it took one month and a complaint to the Revdex.com to receive any type of resolution Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12388058, and find that this resolution is satisfactory to me Sincerely, Tae ***

Hello, Attempted to reach out to the customer and got voicemail, customer can reach us at [email protected] if they want get a hold of usPlease let us know if you have any questionsBest,Dyson Quality Assurance Team

Final Consumer Response / [redacted] (2000, 5, 2014/06/20) */ Consumer indicated complaint has been resolved

Hello, Customer has been contacted and we are working with her currently, to resolve this matterBest,Dyson Quality Assurance Team

Initial Business Response / [redacted] (1000, 5, 2014/04/08) */ We are eager to address this issue, however, the customer did not provide a contact number or emailWe have also checked our records and have no contact information for this customer, as we have not received any documented complaints regarding our products

I spoke with Mr [redacted] today, he has agreed to accept a new cyclone and clear bin assemblyThe order #

Hello, We apologize for the delay in the wand coming, however we have been experiencing delays with our warehouse and sending out ordersThe wand will be delivered today 12/by 8pmThank you for your patience Best,Dyson Quality Assurance Team