Dyson

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Very irresponsible company, I placed an order during their cyber monday sale and chat with an online rep on price matching with [redacted] , oddly I was told that a price adjusment can only be done after the order is shipped, ok fine; and the rep did confirm that she got permission from her supervisor that they will honor the price matchAfter a week the order finally shipped and I tried calling them, their phone was set to a VM that saying due to high volume of cyber monday sale they closed phone support; and their online chat is showing as unavilable, so I contact their customer service thru emailAfter my email sent, in about hours I received an response saying the email is being forwarded to a different dept, so I kept waiting, after days no reply; I emailed them back asking why their email says I should receive a reponse within to hours but its been days and still nothing? someone replied and asked me to provide a link, which I did and then I also included the chat history that was sent by Dyson to me ( you can request the hisotry to be sent to you anytime during your chat online)Again, the response was asking me to send them a link for [redacted] , and I did, also repeated the whole situation; after waiting another day, I received the exact same response: asking me to provide them a [redacted] linkSo I called them, I thought it will be easier, but sadly no, I was told by the person that picked up my call, she was advised by a supervisor that they do not match with [redacted] and she asked me to provide her the name of the supervisor who approved itI said I was not told the name, however I have the entire histtory and its recorded on dyson.com so you can check for yourselfShe said, "no, we cannot honor that"I asked if I was previously advised incorrectly, she asked me again to provide a supervisor's name, so I asked if she can give me the name of the supervisor who just advised her and she said she cannot; I was like...you guys do not give out that info and you are asking me for something you guys dont even give out? again I offered to send her the whole chat history, she said "i cannot give you my email," and she told me to contact their email team; so I explained again why that email team wasn't helping the situation and then she said "im unable to help you you have to go talk to the email team who are billing department" the whole call last abour mins going nowhere and I waited 20mins just to get a hold of her and was given zero helpI'm very upset because I felt cheated and not caredDyson said they guarantee their price and here I have a chat history with their employee who confirmed with a supervisor and they do not want to honor itI will not advise anyone to purchase from them for the following reason: Very hard to get any sort of help ( you have to keep on waiting, on emails or even on the phone) Very chaotic management ( people are telling different things and its very confusing) Shipping is slow and problematic (my tools were shipped separately and I have to literately follow up on everyone to make sure I have them, cause if you don't, some tools are not even in stock and they will not contact you for updates unless you keep them on track on what have arrived and what's missing; here I am after weeks only recieved one tool, and one is still on the way while the mattress tool is not in stock and after my emails somebody finally told me that they dont have any but will let me know once they have it, so yes , I will have to follow it up myself to ensure I receive everything I paid for!)

The Online Team has spoken to this customer and arranged for her unit to be exchanged with a newer upgraded unit This agreement took place on 3/5/ Exchange Order This should resolve the issue completely

Hello, We are willing to honor a partial refund in the amount of 10%, $18.65, since we currently do not have the original color the customer ordered available Best Regards, Dyson Quality Assurance Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Keith ***