Dyson

An exchange order was placed for this customer on 12/6, the customer may reference Exchange Order: if he needs to contact customer support again The order shipped out today 12/with FedEx tracking # [redacted] Kind regards Dyson Quality Assurance

Miss B [redacted] refund has been processedCustomer financial institution should reflect the credit

Our customer contacted us via email and was responded to by an online representative Our online representative arranged for the customer's unit to be shipped to a Regional Dyson Service Center for inspection The customer will be contacted by the Regional Service Center if the inspection yields a service that is chargeableIf a repair is needed that falls within the guidelines of the warranty, then a repair will be completed Once all actions are completed the unit will be returned to the customer at her home via ***/ [redacted] ** We hope that this resolves the issue completely Dyson Quality Assurance

We submitted an order for a brand new Dyson AM(Black and Nickel) to be sent to this customer using expedited shipping We did this to replace the unit that our customer never got back from the Recall We won’t see a tracking number for this shipment until probably Thursday, but the Order has been created and authorizedWe hope that this will resolve the issue completely

Hello, We still have not received a callback from the customer Best Regards, Dyson Quality Assurance Team

Hello, When looking into the customer's account, we were able to see that we refunded him the $Please let us know if you have any further questions or concernsBest,Dyson Quality Assurance Team

Our customer contacted us via email and was responded to by an online representative Our online representative arranged for the customer's unit to be shipped to a Regional Dyson Service Center for inspection The customer will be contacted by the Regional Service Center if the inspection yields a service that is chargeableIf a repair is needed that falls within the guidelines of the warranty, then a repair will be completed Once all actions are completed the unit will be returned to the customer at her home via ***/ [redacted] ** We hope that this resolves the issue completelyDyson Quality Assurance

Complaint: [redacted] I am rejecting this response because: As I said in my first message the term motor head does not even exist in the dictionaryI have asked several people what they would think they were talking about the motorThe part at the top of the vacuum that makes the accessories workThis is a term they use in their industry and it is not one that your average person has ever heard before especially if they are elderly they would assume they were talking about the motorI never thought they were going to trade my vacuumI did ask her numerous times to clarify what she was saying and I continued to interpret it the sameShe probably mentioned the floor heads but I assumed they came with it because I already had oneI would be really surprised if they had never had a customer confused about this termThe salesperson knew when I called that I already owned a Vabsolute because I was calling for a part for it so why would I think that it did not come with hard floor and carpet attachmentsI am not going to go on and on about this because I don't want to take away from my original complaint but they should straight forward terminology when dealing with their customers not terminology that is only well known in their industry Sincerely, Dale [redacted]

We reviewed the customer's account the tracking number is 1ZR0967V and the order shows it was received by the customer on 9/19/

Hello Mr [redacted] , We offered an exchange with an updated shipping address and the customer accepted our offerOrder number for his exchange is [redacted] Please let us know if you have any questions Dyson Quality Assurance Team

Customer approved for replacement unit non 3/4/ Customer unit authorized for shipment on 3/7/Customer to receive a brand new [redacted] hot +cool fanCustomer will be getting an email update ( [redacted] @gmail.com) that will provide her with a Tracking number so she may track the units travel The customer should expect to have the unit in her possession within business days

Hello, This issue has been resolvedCustomer has been issued a full refund Best Regards, Dyson Quality Assurance Team

I purchased Dyson hair dryers for Christmas gifts on September 2,when they first became availableThey were received around September 15thI wrapped them and saved them for December 25,One was for myself and the two others were for my daughtersEach one of us experienced terrible results when we used themOur hair was left frizzy and damagedI called Dyson to ask for a refund on the credit card they were charged on and was told they had a day return policy and the fact they were Christmas gifts didn't matterI spoke to a woman named Krystel [redacted] who claimed to be a supervisorI asked to speak to someone above her rank in the company and she said she was in the corporate office and no one else could help meFinally she said someone would call me back in 24-hours No one has called.I was very angryI hope this call was recordedShe was rude and unprofessionalI have been a Dyson customer from the time they began selling vacuum cleanersI own Dyson vacuum cleaners and felt confident in the integrity in the companyI could have made my purchase through [redacted] or [redacted] and not have had this problemI will never do business with Dyson again and will share this experience with all of my friends and acquaintancesPlease warn others that this product has been terrible for all three of us and the company is worse

Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ Refund request has been submitted on behalf of the customerThe customer will receive $plus appliable state tax within 4-weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vivian ***

Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ The new unit is scheduled for delivery on Wednesday, Febuary 4, Via tracking number [redacted] XXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm waiting to see IF the heater comes as promised in 7-daysI've seen a UPS slip for a box to ship the old one but not the new oneWhen the new one comes I gladly accept the new one

I spoke with Mr***, exchanged his unit at the retailer - his concerns have been addressedI assured him we would coach the agent he spoke with

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Dyson apologizes if there was a miscommunication between our Customer Service team and the customer in addressing her concernsDyson's records indicate that a refund in the requested amount was sent to the customer At Dyson, we take our customer concerns seriously, and hope a resolution has been accomplished

Purchased a cordless Dyson vanimal in August Vacuum stopped working the fifth day I hadCalled Dyson customer service and did some troubleshooting which turns out it was the neck or the wand of the vacuum that wasn't workingThey scheduled for a new want to be sent to me in 7-daysI waited two weeks with no responseCalled back to find out they haven't shipped itThey placed another order to ship priority mail 3-daysa week later called back to find out they hadn't shipped it againAlso found out my motor head wasn't working eitherThey shipped a new motor head in days but shipped the want for 3-daysI got the motor head but never received the wantStill having issues with the new motor head Called back to have them ship me a whole new vacuumThey paid for the shipping and provided them the tracking number and they would ship a new vacuum once the I shipped was delivered It is now January 13, and it was delivered but never got a notice of a new one being shipped outCalled Dyson again on January 16, and they confirmed they received my shipped vacuum and will send a new Monday the 18thOnce again never got notification so called again on Tuesday the 19th and spoke with a representative named JuliusHe went on to explain that I haven't shipped the original vacuum and they wont ship a new one to meI proceeded to provide him/Dyson again with the tracking number confirming my deliveryI asked for a new one to be shipped priority mail and he refused, so I asked for management which he responded they would get back to me in 48hrsI refused his response then he replied with, he is provided me the best customer service and he has been a rep for years and that I do not have the right to be upsetI finished that call and called back five minuted later and spoke to Maria who immediately reviewed the notes on my account, spoke to a manager, and are shipping me a new vacuum in 3-daysI haven't received my vacuum yet but it has only been days since that phone callMy experience with Dyson has been awful and the most horrible experience I have ever had to deal withI feel they need to be accountable for there mistake which is why I am reporting themIt has been four months since I have had a working vacuum because Dyson kept forgetting to ship me new parts and not cooperating with sending me a new vacuum

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Dyson apologizes if there was a miscommunication between our Customer Service team and the customer in addressing her concernsDyson's records indicate that a refund in the requested amount was sent to the customer At Dyson, we take our customer concerns seriously, and hope a resolution has been accomplished