Dyson

Hello, The replacement machine is scheduled for delivery todayWe are unable to honor the customer's refund requestWe consider this issue resolvedBest Regards,Dyson Quality Assurance Team

Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Dyson's Quality Assurance Assist Specialist, [redacted] reached out to Ms [redacted] today to listen to her concerns Ms [redacted] and [redacted] agreed that Dyson would retain possession of her former AMwhite/silver Hot/Cool air multiplier and make sure to dispose of it in an environmental manner As a replacement, [redacted] submitted a request to upgrade Ms [redacted] to a brand new, AMnickel/nickel, Hot/Cool air multiplier (pending stock availability)If the the nickel/nickel is not available immediately (we should know by Monday afternoon, March 23, 2015), Ms [redacted] agreed to take the original white/silver color, upgraded from AMto AM Depending upon color availability, it is expected the unit will ship out Tuesday March 23, Upon receipt of the unit, Ms [redacted] will call [redacted] for registration of her two year, manufacturer's warranty covering mfr's defects (full informtation located in the accompanying owner's manual)

Spoke to Mr [redacted] on July 17th, and we offered him a 50% off a new Vmotorhead or 50% off of the repair of his Vmotorhead, customer declined both and requested to have his machine returned to himTracking number for his unit is [redacted]

Complaint: [redacted] I am rejecting this response because:i did email them back and they asked me my ohone number so they could track down my service center call and research that I never heard back Sincerely, George [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11164811, and find that this resolution is satisfactory to me Sincerely, Yasmin [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Anthony ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello, Customer received new replacement vacuum for the inconvenienceCustomer purchased machine in 2/we are unable to process a partial refundWe will extend warranty monthsWe consider this issue resolved Best Regards, Dyson Quality Assurance Team

Dyson has contacted the repair facility and determined that a repair under the warranty is acceptable The Repair facility will follow up with the customer This should resolve the issue

There was an error with Ms [redacted] first refundThe correct refund was reissued and applied to [redacted] on 9-20-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me So far I did get the product I wanted in the first place, so there is not a need for the refund THANK YOU so much for responding and helping me with this claim, as I think they sincerely believed they sent the correct product on December when it was first ordered Sincerely, Judith [redacted]

Unfortunately, we cannot replace this customer's machine until his machine is registered for warranty service, initial diagnostic and troubleshooting steps are taken, and the machine is sent in to a Dyson service centerIt is not Dyson's policy to replace a machine unless a Dyson Service Technician deems it a manufacturing defect and irreparableIf there is damage or a defect covered by warranty support, Dyson would be happy to provide assistanceTo begin this process, we will have a support agent call and email him at his provided contact information [redacted] , [redacted] @gmail.com Regards Dyson Quality Assurance

We've had an agent reach out today by phone and email, [redacted] Jr [redacted] @dyson.com , regarding a repair facility near this customer's locationOur agent was unable to reach the customer at the provided contact informationHe's left voicemail and an email, but can also be reached at the previously mentioned email address to settle this issue Kind Regards, Dyson Quality Assurance

I spoke with Mr [redacted] regarding his concernsWe have agreed to ship the free tools to him as a gesture of goodwillI acknowledged the process breakdown and assured him that I am investigating it to ensure it does not happen to another consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11627954, and find that this resolution is satisfactory to me Sincerely, Reno ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11102775, and find that this resolution is satisfactory to me Sincerely, Angela [redacted]

We have no record of this customer contacting our support team or registering his machine for warranty supportIf he could call our Customer Support line, they would be happy to help him trouble shoot his device and determine the correct course of action Regards, Dyson Quality Assurance

Complaint: [redacted] I am rejecting this response because:i still have no refund Its been months Sincerely, Brittany [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the assistance of solving my problem! Sincerely, Feng ***

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ The customer was notified that we are expecting to have her check processed this week and we will keep her updated on the progressMrs [redacted] has agreed to allow me to follow up with her on the progress of this transaction