Dyson

Hello, Customer was given the option to exchange her vacuum to ensure she has correct attachmentsCustomer declined stating that she is unhappy with the modelOur representatives sent her details for a lighter model for her to review for purchase to fit her needs Best Regards, Dyson Quality Assurance Team

An agent has reached out to this customer, left a voicemail, and a new cleaner head is being shippedThe order number is [redacted] if the customer would like to call in to confirm "Segoe UI";">

I spoke with Mrs [redacted] , August 30th, I booked her for repair and ordered a free hoseCustomer is satisfied with outcome

Initial Business Response / [redacted] (1000, 5, 2014/09/17) */ We have contacted Mr [redacted] to inform him that his new unit has been shipped via FedEx tracking number XXXXXXXXXXXXXXX

Hello, We reviewed the recorded conversation between the customer and our representative Per the recorded conversation, the representative never promised the customer that she would send her two "motors" for her old units due to our newest releaseThe representative informed the customer that she would receive "motorhead" accessories with the new machine she was purchasing, as they come standard with that specific machine Best Regards, Dyson Quality Assurance Team

Dyson contacted the customer and spoke with MrPhil [redacted] last night and provided a resolution for his issueThe customer was offered a new Cinetic Animal+ Allergy upright with new year warranty (order number [redacted] )The customer accepted the resolution and gave his gratitudeWe hope this resolves this issue completely

Complaint: [redacted] I am rejecting this response because:It doesn’t address the much greater issue of a need for Dyson to be honest about the fact that The reason they have claimed that the dryer was out of stock since the middle of last year is because the old version of it was faultyThey are lying about the number of them that have been returned, they’re lying about the fact that there is a known electrical issue, and no investigation has been done to prompt a product recall, but one is necessaryThey’re releasing a new model shortly, which has been getting tested for quite a while now, but they also haven’t been telling the truth about that It was finally confirmed by a Dyson employee to me last weej after several others had denied it repeatedlyThey redesigned the dryer because the old one was faultyThey are pretending that isn’t the reasonIn the meantime, there are a huge number of Supersonic hair dryers have failed under warranty, and in many cases they are not making good on thisThey are either sending an inferior model as a replacement, because they can’t send another one that will fail, And they’re making it exceedingly difficult for people to get replacements or refunds even though they’re failing under warrantyIf you inquire, they will tell you that only units have failed and been returnedIf that is true, it is some kind of coincidence, because I personally have had contact with at least to people who have had failed blow dryer, and the woman at our local [redacted] store has seen at least to 10% of them get returned to her store alone If I weren’t already sure Dyson actively hiding the truth, then it was only confirmed further when a Dyson employee named Tony [redacted] would have contacted me last week and asked me, in exchange for a refund check, to sign a legally binding document agreeing not to pursue any legal action or share my experiences publiclyI refused, of course, but why would they do this unless they had something to fear from me and what I know? Sincerely, Shannon [redacted]

The refund was submitted on 7/11/It may take a couple of days for the banking institution to see the transaction

Complaint: [redacted] I am rejecting this response because: The business did not contact me to discuss the complaint as their response stated they would Sincerely, Kevin [redacted]

We're sorry to hear this customer has encountered any trouble with her machineUnfortunately, we're unable to locate an account for this customer or her product's serial number to look up any warranty information or conversations she may have had with our customer support teamHowever, Dyson does provide a day refund policy for any machines purchased through us directly, as well as warranty services for all machinesIn order to determine the nature of any warranty service required for her machine, or to provide any possible exchange, the machine would have to be sent in for service by a Dyson service technicianDyson typically only provides replacements in the event a service technician deems the machine irreparable due to manufacturing faultWe will have a customer support agent reach out to this customer in order to discuss her options regarding her machine at ***) [redacted] and [redacted] @gmail.com Kind Regards, Dyson Quality Assurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I am still wanting on Dyson to finish this case,Please stand by!

I contacted Mr [redacted] today, customer has agreed to allow me to ship another unit to himOnce unit ships we will contact [redacted] to redirect the package at the [redacted] store located at [redacted] Ave, Brooklyn, NY Customer agreed to the arrangements

Hello, We understand and will make a note of the customer's feedbackWe maintain our original offer presented to the customerShould the customer choose to decline the offer, we consider this matter resolved Best Regards, Dyson Quality Assurance Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Casey ***

This customer's order shipped on 12/23, with tracking [redacted] [redacted] has it scheduled for delivery tomorrow on 12/ Kind Regards, Dyson Quality Assurance

Our customer was contacted by an online representative on 1/19/2016. The online representative was happy to send a replacement part to the customer free as a gesture of good after explaining that wear and tear should be a factor one considers going forward. It is our understanding... that our customer was pleased with this resolution. The customer received this replacement part via Usps 9261290126112924224050 Quality assurance

Hello, We have tried to contact the customer via phone but he did not answer our call Best, Dyson Quality Assurance Team

This customer's replacement was shipped on 12/Tracking number is [redacted] It appears to have been marked delivered by [redacted] on 12/ We hope the customer is enjoying his new machine Kind Regards, Dyson Quality Assurance

it is very sad that it took one month and a complaint to the Revdex.com to receive any type of resolution Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have examined our customer’s complaint This customer has a Dyson DCCanister unit that was purchased on 07/11/ This unit came with a year warranty that covers manufacturing defects This warranty does not cover wear and tear or accidental damages to the unit That warranty matured on 07/11/which is approxyears after the purchase date Even though the Customer has a unit that no longer has a valid warranty, we extended a gesture of goodwill and attempted to resolve the issue by sending a new replacement part to replace the part that was not functioning If this gesture has failed then the next options are for the customer to either get the unit examined and repaired or possible purchase a new unit If purchasing a new unit is something they wish to do, we would be willing to offer the customer 25% off of any new vacuum that is on our website and available for sale www.dyson.com Getting our customers into new technology is always our goal as we are constantly redesigning and attempting to improve our products We hope these options will lead the customer to a resolution they find acceptable