Earnin Reviews (%countItem)
Earnin Rating
Address: 200 Portage Ave, Palo Alto, California, United States, 94306
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Address: 200 Portage Ave, Palo Alto, California, United States, 94306
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Unethical business practices.
Earnin targets low income individuals who live paycheck to paycheck that once they start using the service, become trapped in a cycle of cashing out and then paying back every week.
The issue is that they take your whole check, then don't let you replenish the funds they just took right away because they "are waiting for updated bank transactions because they don't know if I've been paid"
I received my payroll check a day early this week because of the holiday. Within minutes earnin sees my direct deposit and deducts from my account. But now I can't cash out because they don't know if I've been paid?
That's like going to a grocery store, giving the cashier $20 and she gives me back $3 in change and tells me to have a nice day, but then grabs my arm and tells me I can't leave because she doesn't know if I've paid or not.
Now their app claims some nonsense about not offering phone support because their company is all about technology. When in actuality, it's just a lot harder to ignore someone waiting on the phone than it is to simply not respond to support tickets submitted 8 hours ago. Now my bank account is over drafted because this "company" refuses to prove their advertised service. Who is going to pay that overdraft fee?
Update my transactions that I know they have and pay any over draft fees they are solely responsible for
We have set Maxes in the app, that allows a user to only cash out between $50 - $500 based on many financial factors/financial health specific to the user. This is to ensure that everyone still has a paycheck on payday - we promote healthy financial behavior, we don't want to put anyone in a tight spot.
Also, we use a third party bank data provider to connect with users banks, so we don't actually have a live connection. We only receive updates once their bank has sent them. We are still able to debit users accounts on paydays, since payroll setup is completed based off of the pattern of deposits users have received from their employer. Users accounts aren't debited once we see their direct deposit post, as stated above we don't have a live connection. We know it can be inconvenient waiting for the bank to send us updates, which is why we allow users to send in screenshots so support can manually update their account, allowing them the option to cash out again if they'd like.
If there is ever an error on our end on debiting a users account that results in an overdraft fee, users will always be sent a refund for any fees we caused by reaching support. Support can be reached 24/7 either in-app, or by emailing ***@earnin.com
There was an issue verifying my account. That issue was resolved. Then I was sent and email saying I could use the account. That was false.
The issues are, I have sent multiple screenshots of proof of my direct deposit account and their test transactions. They still want me to send a screen shot of my direct deposit going in said account. I did that as well. However, I have a small credit union and the account number they want doesn't show on my online banking site. However, I have sent them direct deposit confirmation from my job and my bank to that account. They verified my job, my wages, my account and even sent me a email saying that my account was ready to use. It wasn't. I have asked repeatedly to have help closing the account as I cant use it, cant get to the home screen to do so, and have sent multiple requests. I have received no help. They have all of my personal account info and will not help me either use the app or close the account. This has been the most frustrating experience I have had as a customer in my 37 years on earth.
I would like to use the service or close the account.
had linked a bank account with us that she wasn't receiving her direct deposit paychecks to. In order to use the app, we must be connected to the bank account your pay is received to, so we know when to debit your account back. *** was informed of this multiple times from support this was needed to use her account. On 7/6/18, *** received her deposit to the account she linked with us, and at that point she was able to successfully cash out and have the money sent to her account. For any further questions/assistance support can be contacted 24/7 either in-app, or by emailing ***@earnin.com
They did not change my pay date even when I told them a week ahead of time it was wrong. And I was charged by my bank for a overdraft.
Everything was going okay until they messed up my pay day. No big deal... I emailed them to let them know and I sent in the check stub to prove it. I also screenshot my bank deposit showing the same thing. I was told it would be fixed... it was not. So then I got an overdraft fee from my bank. I let them know if their error and was told it all would be handled once my "debt" was paid. I have paid them back and no one will email me back about my overdraft fee now. I have sent 3 emails with no response whereas before I was getting emails no later then a day after I sent one.
I just want them to pay back the overdraft fee. I did what I was supposed to on my end by telling them of the error and sending in the proof. It's not my fault they didn't listen or fix the dates.
Our specialists reviewed ***'s account, and let her know what happened in this situation, as well as sent her a $25 refund for the overdraft fee she received. The credit posted to ***'s bank account on 7/4/18.
They took unauthorized money from me and they were not suppose to and customer service, did not respond when I emailed them to ask why.
July 2 2108
I want my money back!
At the time of bank verification, once our test transactions posted, *** had a negative bank balance. This caused a $30 overdraft fee his bank charged. However, our support team replied to him the next day (July 3rd, 2018) informing him of what happened, and issued the $30 fee refund back to his account. *** confirmed he received this refund, so no funds are due back to him any longer.
They keep saying that my bank, Capital one is "going through infrastructure changes resulting in down time." It's not true
I've had my earnin (Active hours) account for a year or more. About a month and a half ago the whole process went to heck. I use Capital one 360 for my banking needs and I have gotten the run around regarding using this bank. I have had to submit I don't know how many screen shots as proof that they have debited my account to get the loaned money back (shouldn't they have a record of this?) and my payroll deposits. I have been told that my bank is going through an "infrastructure change that os resulting in down time" Capital one is NOT doing this. I have called them (Cap 1) 6+ to try to help resolve this matter and they have no idea what I an talking about. I have messaged Earnin about this too many times to count and they still have not come up with a solution. It's to the point now where they are not even responding to my email inquiries through their own app. It is extremely unprofessional to have someone screen shot banking info and send through a message that may not be secure. I read another review that has been having the same issue. They have had ample time to get this resolved and they refuse to do so. On my last call to capital one I asked again about this third party transfer limit that was listed in a previous response. I believe it was in response to *** complaint on 6/5/2018. Per Capital Ones' website "Transaction Limitations - Pursuant to federal law, no more than six (6) withdrawals or transfers per monthly statement cycle to a third party or to your other accounts at Capital One are permitted on this account. This limit applies to pre-authorized transfers, telephone transfers, overdraft protection transfers and Capital One online banking transfers, However, this limit does not apply to withdrawals made in person or through ATMs, mail (by a check payable and mailed to you), or messenger. If you repeatedly exceed this limit, we may close your account or transfer your funds to an account that does not have these limits." We could never exceed the six transactions using Earnin as most people get paid twice per month. I'd rather use a traditional payday loan and pay the ridiculous fees than use this service who obviously don't know what they are doing and cannot handle complex situations in a friendly professional manner. There is no way I should be waiting days to get a response for an issue that isn't even a real issue. They 100% made this "infrastructure" excuse up. Then they have the audacity to lower how much I can borrow to the bare minimum and they reason they gave is because I didn't tip enough? How bout get my account right and I'd tip much more. You're lucky I give you anything see as how you are unresponsive and unprofessional. This needs to be fixed or my account cancelled. You also said in a previous response to *** that you sent out emails to all Capital one bankers, I'm still waiting on that email! If you're going to lie about something at least lie about something that is not traceable...
I want my account in working order or I want it closed all together
Our bank data provider informed us that Capital One put a block on third party data, that was causing us to no longer receive updates of account information from users who have this bank. For some accounts, we have been able to create workarounds, where we could manually update a users account allowing them to cash out. After reviewing ***'s account and support tickets, we see that her account has been reset, the bank issue has been resolved, and her account is fully active, ready for use. Should she have any further questions, she can reach support 24/7 in-app.
I cannot get anyone from Earnin support to respond back to my dozen emails. They had my payday wrong. I contacted support immediately, and it was fixed rather quickly. Then the next day then payday was changed back to the original day they entered, which was wrong. I of course cashed out when they had my payday correct, but now that it was changed back to the wrong day, I cannot get anyone to respond back to me. I think its rather strange that when setting up the account, support would respond back to me quickly, usually within 2 hours. Now every time I email, I get an automated email stating that they have saved their records, and that I can now cash out. I am not having a problem with cashing out. So now, since I can't get a hold of anybody, they are going to deduct my bank account 3 days prior to my payday. I cannot warn everyone enough not to use this company. The concept is great, if it was managed correctly, but it is not. Once they deduct my bank account for the cash out, and leave me with nothing in my bank account even when I left a "tip", I am going to cancel this service and warn as many people as I can about this service.
We sincerely apologize for the troubles Lindsay experienced. We had an issue with the routing of tickets, resulting in the automated email being received instead of a reply from a support agent. That was fixed ASAP, and we see that our support team was able to fix Lindsay's account, and provide her info about the situation that occurred. We have made major improvements to ensure issues like this don't happen again, and strive to improve her experience moving forward. Support can be reached 24/7 either in-app or by emailing ***@earnin.com.
The "earnin" app has withdrawn money I owed only to not respond to multiple emails I've sent about not being able to cash back out.
Friday June 8th the earnin app withdrew $380 dollars I had borrowed throughout the prior week. There's always a problem the day after they withdraw. I always contact support and have to send in verification of bank statements and payday tinesheets. Same thing happens this week only I have not gotten a response from support and have sent out multiple emails. It is now Monday night and I haven't heard anything nor am I able to cash out. Which means I have no money for gas to get back n forth to work.
To allow me to cash out and discontinue this app in the future
Since we use a third party bank data provider, we don't have a live connection with user's banks. We only receive updates once their bank sends them to the provider. This delay can be anywhere from a few hours to 24+. We're aware that this can be inconvenient for users who are waiting to cash out again after we've debited their account, which is why we allow people to send screenshots of their transactions so support can manually update their account. We've recently had an increase in the volume of tickets due to growth, so unfortunately support response times can be longer than normal. We're in the process of doubling the size of support, to improve response times. *** account was updated, and support replied back to her within 48 hours of her inquiry. Should she have any questions, or need help she can reach support either in-app or by emailing ***@earnin.com
I ave been trying to get a response back about my account being closed since Saturday. No reply back from earnin. No phone number to call them.
On 6/5/18 I have sent several messages for them to email me back. I started on 6/2/18 emailing earnin. No reply back.
Earnin closing my account.
did experience a longer than expected wait time hearing back from our support team due to a spike in tickets. We're currently expanding the team to keep up with growth and provide faster responses. Our support team replied back to his ticket on 6/6 with the instructions on how to close his account if he wishes to do so.
I have been using the service for a few months and had worked my way up to a larger advance. I was planning on taking a trip to Denver this week and now my account *** not work. I have a Capital One 360 account that has worked fine until a couple weeks ago. When I try and log in it states that my user name or password *** not match. I did everything they suggested I do and still doesn't work. I can't understand , with modern technology, how these two companies can not figure out a way to integrate their systems together. If it was because of an update, they have had ample time to repair the update problem. When I contacted support and did what they said. The last email I received from them was that my account would no longer work with Earnin and that they were going to close the support ticket. If I had known that they would just abandon me in the middle of a problem , I'd probably have not signed up. Don't get me wrong. The service itself is awesome, but the ability of the support team to accurately diagnose and repair a problem and also follow through with it , seems to be non existent. I have had to cancel my trip. Hope someone reads this and can hook me up with a support technician that can tell me why this has happened and what we can do to fix it.
Unfortunately, around the end of last month, we were notified that Capital One and Capital One 360 is blocking all third-party providers. This caused users with this bank the inability to use the app, since our bank data provider is a third-party provider. We sent out emails to all affected users, and we're currently working with our partners to resolve this as quickly as possible, but there's no ETA. This has been an unfortunate situation, and we sincerely apologize for the inconvenience. At the time this issue has been resolved or we have any updates, all affected users will receive an email. We appreciate the understanding and patience in this matter.
Earnin's app has not been functioning correctly for over a month now. I am in desperate need to withdraw funds, but the app is not allowing me to.
When I ask the customer service team to assist me I either do not hear from them for an extended period of time, or I hear back, but the issue is not resolved. This delay in service is causing a strain to our finances.
I would like to have quicker support starting this week. I need to have financial matter handled very quickly.
wasn't able to cash out due to an error on our end. However, our engineer team fixed the issue on 6/6/18 so he was able to cash out again and shouldn't run into this issue again in the future. Also, we're currently doubling the size of our support team to keep up with growth, so response times will be quicker in the coming weeks. *** can reach support 24/7 either in-app, or by emailing ***@earnin.com.
Earnin debited my bank account early and I have now incurred overdraft fees from my bank.
Earnin debited my bank account early and I have now incurred $102.00 in overdraft fees from my bank. Earnin debited my account on May 25, 2018, but I was not paid until May 26,2018 so when they Earnin sent the ACH debit the money was not available and it overdrew my account. I have sent screen shots of my bank account with the dates and charges along with numerous emails and Facebook messages to Earnin and no one will respond to resolve this issue. I am out $102.00 now because they debited my account early.
I want a refund/reimbursement of my overdraft charges totalling $102.00 since I incurred the fees because of Earnins early debit.
's payroll was originally set to "Pays on the 13th and 28th. Holidays pay before, Saturdays pay before and Sundays pay after". So, since 5/28 was a bank holiday, we debited her account on 5/25. Once *** reached our support team on 5/25 informing us she wasn't receiving her paycheck until May 26th, our support team replied 2 hours later requesting the screenshots of charges so we could refund those, and confirmed the payroll should be changed to "holidays pay the day after". On 5/27 the team fixed her payroll setup, and also sent her a refund of $102 to her bank account. ***'s issue was resolved, but if she has any questions, or needs help she can reach our support team in-app, or by emailing ***@earnin.com.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes - I resolved this directly with Earnin and had asked Revdex.com to disregard this claim before they contacted Earnin.
I have left multiple email and they have not replied to me to resolve money issue. They do not have a number to contact them.
Earnin has Taken 436.00 and I tried to do my usual request. I have uploaded my time sheet, but no one has gotten back to me so I can request my money back. This is my 3rd issue with earnin. They do not provide a number to contact them. On 5/17/2018 they took out 436.00.
I would like for them to call me back or resolve my issue with them. They also need a phone number so their customers can contact them.
had $436 in debits due back to us on 5/17/18. However, since we don't have a live connection to his bank, we only receive updates periodically. Sometimes it will take a little time to reflect the changes made to his bank account. We know this can be inconvenient waiting to cash out again, so we allow users to send in screenshots of their bank transactions for faster processing. *** also made changes to his account number during this time, so we needed to re-verify his bank. Our support team was able to fix this the very next day, 5/18/18, and he was able to successfully cash out as well. Also, as stated in our Help Center, our support team is available 24/7 and replies within 24 hours (but users usually see a reply within 1-3 hours), so *** was reminded we're not a live chat - there are delays in receiving replies, but no longer than 24 hours. If he has any questions, or needs assistance, he can contact support either in-app or ***@earnin.com
The company has refused or is technically unable to resolve a "connection Issue" with my bank. I reported this to the company over 3 months ago.
I advised the company 3 months ago that my bank transactions were not updating. 3 weeks ago they finally decided to work the issue but as of today they have not corrected the issue and it is negatively impacting me doing business with this company. The agents do not research an issue, they just simply copy/paste the same talking points without actually trying to provide accurate and knowledgeable resolution to the issues that is entirely in their hands to resolve. I have done every step they have asked me to take and every week it is the same response, same issue which puts me in a bad spot. I am using this app only because I spent 2017 unemployed due to layoff and I thought this was a good alternative to taking payday loans but in hindsight they have caused me more stress than it has been worth.
Simply fix their issues so I can utilize their service without issue.
experienced an issue with the bank connection our third-party data provider had with his bank, causing an error and outdated transactions/bank balance. Since the issue was on our bank data providers end, we weren't able to fix this ourselves, which is why there was a wait. *** was informed that there was no ETA on when this could be fixed since it wasn't with us directly. However, our team of developers worked with our provider in escalating his issue, which has been fully resolved as of 5/17/18. Our support team let him know about this as soon as it was fixed, and he was able to successfully cash out the same day, 5/17/18. If *** has any questions he can reach support 24/7 in-app or by emailing ***@earnin.com.
(The consumer indicated he/she DID NOT accept the response from the business.)
I had hoped that what was detailed in the response was finally the resolution to this issue. However, as I attempt to use the services I am still unable. The app does not update my bank balance, in fact it consistently stats my account is -400.00 which is completely inaccurate. (I have the receipts)
Furthermore, I uploaded my time sheets this morning, something they say takes 10 minutes to process, but they still are not processed hours later. Once they do take a notion to respond to the help desk message I sent this morning I will be advised to send in screen shots of my bank account, balance and the debits where they got their money back. Sadly, this is the same problem that I have been dealing with for 3+ months and the same problem they have been trying to fix for the last 3 weeks and the SAME exact problem the above response touts as being resolved.
As recently stated, we don't have live connections with any banks. Since we're connected via a third-party, we receive updates when the banks send them. However, the original issue with ***'s bank connection was resolved on May 17th, 2018 and he has since been able to cash out each time he's attempted successfully. Also, since we received updates from his bank, his balance has refreshed, and is no longer negative as of 6/1/18. Regarding the timesheet issue, we had our developers investigate, and we don't have any record of *** sending timesheets during the time frame he mentioned. He did send his timesheet to support in a ticket later that day, it was processed, and he was able to cash out again within the hour. Our engineer team is keeping a close eye on ***'s account for any anomalies and will repair promptly should an issue arise.
App stopped working and they did nothing to fix it. Won't refund me $100 that I never received
In the beginning of April, my bank would not connect with their "3-party" source that lets me cash out. The app was rendered useless and I must have spoken with 20 of their customer service agents, re-explaining my situation every time. They each gave me the same standard email, no customization just a scripted couple sentences.
On May 7th, it looked like my bank reconnected and it let me cash out $100. However, 3 days later I have never received it. I contacted my bank and they said they do not see anything that should be coming my way. I am scheduled to be charged $100 on May 18th, and they will not cancel the charge. They are basically stealing money from me.
They promised me a service, and ended up ripping me off. I would like my $100 back and I wish I could charge them for the amount of time they wasted.
I want them to cancel the cash out of $100. If I am charged, I want a full refund. Day of. If I am charged and do not get a full refund, I will be suing them for damages and fraud. They do not have phones which is absolutely ridiculous so its impossible to actually talk with someone who has a brain.
When *** entered his bank information, he confirmed that there was a typo made on his end, which is why the money didn't make it to his account. However, we sent a $100 credit to *** corrected bank account on 5/15/18 so he was able to receive the money he requested. After reviewing his support ticket, *** seems satisfied with how this was handled, and if he has any questions or concerns he can contact support in-app or by emailing *** and we're happy to help.
Company withdrew money from my account and refuses to acknowledge that it was them.
Earnin (active hours) deducted 100.00 from my account before the due date and refuses to acknowledge they did so even after my bank confirmed it was them. I submitted my bank ledger and they refuse to help me or correct the situation. No one will respond to me except to say it wasn't them. Fraudulent business practice and no consumer support
Put the money back in my account or reduce the amount I owe by the 100.00 you've already deducted. Take these types of issues more seriously, call the consumer, and care about issues that your company causes which put those in a financial bond that are using the service to avoid this.
was debited $100 on 5/3/18, which wasn't her payday. This issue happened because of a correction from a cash out on 4/23/18 or 4/24/18. Both of those cash out failed on our end for a reason of "switch or processor inoperable". In *** bank transactions, we can see where she got 4 $100 credits between 4/23/18 and 4/24/18. We only thought 3 of those succeeded, and we only restored those three. The $100 debit from her account on 5/3/18 was either her bank or the ATM network realizing they messed up, and correcting the money. From our point of view, and *** point of view, the transaction failed. But the bank or the ATM network detected that it did go through. So, she was given an extra $100, and that's why she saw the deduction of $100 on 5/3/18. However, we still offered *** a $100 credit for the confusion, and reporting this issue to us. This credit was sent to her on 5/7/18, and posted to her bank account the very same day. If *** has any questions/concerns she can reply back to her support ticket (***) regarding this issue, and our support team is happy to help.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company reached out to me today and resolved the issue by crediting my account for 100.00 they erroneously deducted
So far,so good! If handled properly, this is a useful tool. Never borrow more than you can pay back. More than excellent company! Thank you for this wonderful gift and opportunity, and for caring about others.
Thank you so much for the positive feedback, we appreciate your support!
I requested that Earnin revoke authorization due to the fact that I lost my job. I requested this on 4/17/2018. They did not comply and debited
I requested that they revoked authorization to take the $182.00 dollars out of my account on 4/17. I got a message from *** on 4/18 that they moved the payment to 5/31. on 4/20 they charged my account anyway and I was charged two overdraft fees. They stated that I would have to wait 2 to 3 business days until it reverses due to no funds in my checking account. That time has passed. I spoke to *** and they state that they will not reverse the debit due to the fact that it is a valid transaction and that I can dispute it. I would have to wait 10 business days for a credit. They did refund the 2 overdraft fees but I am still overdrafted $142.21. They said its nothing they can do due to the fact that its their system.
I need for Earnin just to credit the account the $182.00 that is already posted to the account so my checking account can be in the positive. As well as ensuring that I reschedule those payments.
Unfortunately, we're not able to reverse funds from a users account once the bank has already processed and posted the transactions.
If he reaches out to his bank, they may be able to reverse these on their end since they have the transactions now. We sent *** a $70 refund on 4/24/18 from the overdraft fees that were caused from our debits. We will gladly refund any more fees he receives, he would just need to send a screenshot of the charges to our support team via his ticket for the refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
Whats the point of allowing someone to legally revoke authorization from taking out money from a checking account if they do not follow through with it. If that is the case and they are not legally bound to do so, it should be removed from all of their disclosures. I have confirmation that this was going to be done. It is possible to fix this...
Upon further review of *** issue, we see that he initially requested to revoke authorization of our debits on 4/18/18, but then he ended up rescheduling the debits for 5/31/18 instead. It seems there was an error on our part, that each of the debits weren't successfully rescheduled, causing his account to be debited $182.00 on 4/20/18. Since his bank wasn't able to reverse our debits, we sent *** a full credit of $182.00 on 5/18/18 as courtesy for the error. *** has been informed of this on his support ticket *** and can reply back at anytime for more information or assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
Unsatisfactory customer service
Company has been giving me the run around as far how to refund the debits in my account that caused my bank account to be charged NSF fees. Resulting in possible closing of my bank account.
Refund of NSF fees as well as stop on future ACH resulting in closing of SPENDIN account.
We reached out to *** yesterday via email requesting more info from her in order to refund her overdraft fees received on 4/20/18. We rescheduled debits originally scheduled for 3/12/2018 to 4/20/18 per her request. She reached out to our support team on Monday, April 23rd, stating she needed the debits postponed further. Unfortunately, the debits had already been sent out and we couldn't postpone at the time she reached out. However, we're more than happy to issue a courtesy refund of the fees she received once we receive the info requested from her yesterday, 4/25,18. If she has any other questions, we're happy to answer those via her support ticket.
(The consumer indicated he/she DID NOT accept the response from the business.)
In all professionalism, this is not the full story of this ongoing situation. As stated in several communications, I have been employed for over 3 mts. Understanding That has nothing to d with the debits that were scheduled, it was also stated that if there were no deposits made into my account , of which there weren't because again, I am still unemployed, that they would not try to make those debits. So, actually instead of checking to see if the money was actually there you tried to debit $101 and then $102. This are not "test" debits. Those are debits you made for the full amount. So since I have stated that it caused two NSF fees , the representatives have been rudely responding that until I pay the full amount owed, they will not refund the NSF fees. I feel this is bad customer service practices and I am not the only ex customer who feels this way. Simply *** and you'll find similar complaints.
I should have taken heed to the warning of several sites but I didn't. Not even when there were delays in the system and they would purposely delay cashing out due to "Verification " because you're not tipping more frequently. I conclude, I will remain with my opinion about this company. It needs work.
Upon further review, we noticed our support team didn't see the screenshot of fees *** sent on 4/24/18. We are diligently working with the team now to make sure this issue doesn't happen again. We have successfully refunded $70 total in fees on 5/4/18, and she will see those posted to her bank account today. We also sent *** a support ticket regarding this action, and offered to let us know if there's anything else she needs assistance with. Please see attached screenshot of our reply to *** sent on 5/4/18.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You for contacting me further and assisting this matter.
I am satisfied.
I emailed Earnin the week before repayment of my $545 loan (due April 20th). I told them of my situation-loss of income- and they could not give me more time to pay because they had given me that courtesy once before in March. Okay.
I then sent them a follow up email letting them know the payments would be returned due to my financial hardship and they merely said if and when they were returned then they would try again for the next pay period, in 2 weeks.
I sent an email revoking my previous authorization to automatically debit my account. I received an email from a *** saying due to the nature of my issue it had to be sent to a specialist and needed an intervention from them for further review. She checked back with me I believe 2 times over the next week in including the day of 4/20 which they DEBITED MY ACCOUNT ANYWAY!
Since they debit how you receive the funds- 5 different debits instead of one, I got charged NSF fees.
They can NOT debit my account after I revoke authorization. I emailed them and have yet to hear back from them when usually they respond the same day and now that they've illegally taken my money, they won't respond.
Product_Or_Service: Payday loan
Refund I want a refund for ALL the *** funds fees I received from them. Revoking the whole amount is pointless even though they have caused an even greater financial hardship, I still owe the money and I do want to pay but I needed more time. Even if they couldn't give more time, they still can't take the money AFTER withdrawal of consent.
We reached out to *** on Tuesday, April 24th, via email requesting info from her in order to refund the overdraft fees she received from our debits on 4/20/18. *** reached out to us stating she needed to postpone those debits. However, there was miscommunication by our support team and those debits never got rescheduled. Because of that miscommunication, we're more than happy to issue an overdraft fee refund once we receive the info requested from her on 4/24,18. If she has any other questions, we're happy to answer those via her support ticket.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response ONLY if ALL *** fees did these charges are paid not just one. I received 3 associated with Earnin and all three need to be refunded. I am waiting on the overdraft letter from my bank and I will provide that to Earnin via the ticket.
Please leave that ticket open.
I contacted the company with multiple emails regarding my actual pay date of the 27th. And they withdrew money out before the said date of my next pay
On April 15 2018 I noticed that their was an error stating that my next pay day was on April 20th. I contacted their support team to correct this matter and they were very prompt yo claim they did so. They sent me a confirmation email stating that it was corrected to the 27th of April. As of today April 20th they proceeded to withdraw the money out of my account leaving me with a outstanding negative balance of $262.67. This is extremely frustrating to me and a huge inconvenience because now I cannot pay the bills that I have comming up plus my rent and car note and insurance. And further more I will now have to pay multiple late fees with my bank account.
I would like for this to be resolved with my account going back to the status it was in as of yesterday April 19th 2018.
We reached out to *** today, April 26th, via email to request more info from her. We need more info in order to refund the overdraft fees she received on 4/20/18 because of a debiting error that occurred on our end. There was miscommunication with our support team that caused this error. This error has already been addressed with our team.
We're more than happy to issue an overdraft fee refund once we receive the info requested from her on 4/26/18. If she has any other questions or concerns, we're happy to answer those via her support ticket.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did a very good job explaining that they over looked my message about the change of pay day and acommadted me and my bank refuned me the fees once I explained the situation. The said the should have waived the fee when I called my bank and since the 20th but I recently went in to my local branch and got me fees returned. Earnin made a comeback and is very understanding and I will continue to use them.