Earnin Reviews (%countItem)
Earnin Rating
Address: 200 Portage Ave, Palo Alto, California, United States, 94306
Phone: |
Show more...
|
Web: |
|
Add contact information for Earnin
Add new contacts
Address: 200 Portage Ave, Palo Alto, California, United States, 94306
Phone: |
Show more...
|
Web: |
|
Add contact information for Earnin
I love the Earnin App, they don't charge fees and it's fairly simple to use. If you change jobs a lot you will run into delays (only a few days to a week) using this app, possibly even could incur fees with your bank if you borrow from them and they withdraw at your original next pay day for what you withdrew and your money is not there because this app does connect to your banking account not a card. So as long as you have steady income coming in and only use this app for the purpose of using part of pay check sooner before your official pay day for things like gas or a small unexpected bill and not as a payday loan this app is for you. It definitely has helped me and is a good budget tool if used wisely and not as a loan.
Thanks for such a thoughtful review *** we appreciate your support!
Wrongfully took money out of my account with this company you get money from
I uses the company last week borrowed 100 dollars and the money wasn't suppose to come out of my account until Friday next week my job information the I have registered to the account I get paid bi weekly when I went to put the last few hundred I owe on my child's funeral my card declined when I checked my account I seen this company took money out of my account a week early I immediately took screenshot of my bank account and my payroll information and informed them they took the money out early I wasn't suppose to come out till the following Friday every time someone email me they tell me to send the information I already sent I have almost 30 emails of me sending the same information they keep on requesting my paycheck stub that shows my pay date my net pay and my hours I keep on sending it then they ask for it again all my documents show they wasn't suppose to take money out my account until I get paid next week now I haven't heard anything from anyone nobody is responding back to me I have to pay for my child's funeral and I keep on informing them that they system made a mistake and they still isn't reversing my money back to my account I really need help getting my money back to bury my child
I would like my money to be refunded back to me
hadn't used our service since 01/04/18, and her new payroll setup was completed on 03/14/18 as "Pays every week on Friday - holidays always pay the day before". Once *** sent over her pay stubs showing proof she is paid bi-weekly, we were able to fix her account to reflect her correct payroll setup as, "Pays every other week on Friday - holidays always pay the day before". Unfortunately, we had already sent the money, and debited her at this point so we weren't able to send any credit to her account. However, as stated in our most recent support ticket reply on 03/26/18, her payroll setup is correct now and she's able to cash out again at any point as long as she has earnings available in her account.
If you want to have an absolute circus of a time setting up your info then this is the app. Your correct info will be denied multiple times and take forever to rectify. It's not worth the headache honestly.
Christina, we see that your account is currently fully active and you should be able to cash out. We sent you a support ticket in efforts to help fix any issues you're having with the app, and improve your experience moving forward. Please check your ticket for our reply. Thank you.
Great company. I've used it several times with no consequences. Borrow the money and it automatically drafts out on payday. Can take up to $100 but have a possibility for up to $500. You tip what you think is fair.
thanks so much for your feedback, we appreciate your support!
I have been using Earnin for several months. They recently took money out of my account on the wrong day which made my checking account go negative.
On 2/16 earning withdrew money from my account in the amounts of $420 and $105. This was debited on the wrong day. I have used them for several months and they had the correct days in my agreement for withdrawal on my paydates however they took the money 4 days early not only leaving me with no money for 4 days but also creating overdraft fees. I have provided them with bank statements as well as offered to conference call with my bank to prove the fees however they are unwilling to resolve this. They have corrected the dates to make sure it doesn't happen going forward however they have not taken responsibility for their mistake by refunding the fees.
Refund for overdraft fees $32
pay schedule was originally set as "Holidays pay before". So with the latest holiday (President's Day on 2/19/18) our debits were sent on the 2/16/18 since we do not send our debits on weekends and holidays. This caused *** a $32 overdraft fee because her direct deposit wasn't in her account until 2/20/18. We have since fixed her pay schedule as "Holidays pay the day after" to avoid this issue from ever occurring again. *** was also sent a $32 refund on 2/23/18 which she was informed of, and should now see in her bank account.
(The consumer indicated he/she ACCEPTED the response from the business.)
After I filed the complaint they refunded the same day. I recommend that in the future they do not require customers to contact the Revdex.com in order to get things resolved. They should take ownership and avoid creating a bigger issue.
comments "Thank you so much. As always your support is amazing!"
Thank you for your feedback!
I tried to change the bank account that I was using with this company. Still deducting from the wrong account.
I asked the company to change bank accounts that I had registered with them. They continued to deposit into the correct account, but debit from the old account, leaving the account overdrawn and bank fees are piling up. The customer service team doesn't seem to have a clue. They keep asking the same question because you don't get just one person to assist you. Still trying to get my bank fees back. I've given up trying to work with them.
Refund of bank fees.
When *** changed banks in the app, her debit card on file was not updated as well, causing the issue with debits being taken from the old account instead of the new bank account. As a courtesy, we went ahead and refunded two overdraft fees, one for $35 and another for $25 on 1/26/18 and 2/2/18.
To make sure there are no more debits being taken out of her old account, we removed her debit card info so the only bank we have on file is her new account. We have sent our latest reply to *** support ticket ***) on 2/2/18 regarding her issue and haven't received a response back.
(The consumer indicated he/she DID NOT accept the response from the business.)
They still have the wrong bank account. They only sent $25 instead of $35. The only reason the account overdrew is because they deducted from the wrong account.
On 2/8/18 *** was sent a $10 credit to correct this issue, totaling $70 in overdraft refund credits. We confirmed with our developers that the only bank account we're linked to now is the bank *** verified was the correct account she wants to use with us. Also, there is no longer any debit card on file ensuring her issue doesn't happen again. *** has been informed of this, and can reach out to our support team anytime for assistance.
Payday loan repayment was removed from my account 3 days early, creating an overdraft.
The repayment of $110 was to come out of my account on my payday (01/15/18). The company tried to take the repayment amount on 01/12/18, causing an overdraft of $30. I contacted Activehours (complaint #***) and was told by ***: "After they are reversed, your bank balance should be back to normal, but the bank may charge an overdraft or return fee after the transactions are reversed. When we see that the debits are reversed, we can reschedule them for the correct payday. Once the debits post successfully, we'll reimburse the charges our debits may have caused. If the debits are still not reversed within 1-2 days, please let us know!" I contacted them again and found my ticket was "resolved". I have left another complaint this morning. As of today, they have still not refunded the $30 overdraft, nor have them taken the $110 repayment out.
I would at least like them to return the $30 overdraft fee they caused, and remove the $110 repayment so my business can be finished with them and I can sever ties.
payroll was setup incorrectly on our end, resulting in us trying to debit her account on 1/12 instead of 1/15. This caused a $30 overdraft fee, which we have just refunded back to her bank account today, 1/23. We're unable to cancel the $110 *** cashed out with us, since those funds were sent to her account successfully during her last pay period. The $110 is currently scheduled to be debited on *** next payday, 1/26. Once those pass, her account will be fully active at that point should she choose to cash out again. This information was also just send to her open support ticket *** in efforts to resolve this issue.
(The consumer indicated he/she ACCEPTED the response from the business.)
Earnin/Active Hours immediately refunded the $30 overdraft that was issued for attempting to withdraw the money prior to my paydate. They also worked with me to schedule a date when the $110 would come out, so the loan could be repaid. Each of their staff members were professional and treated me very well during the process. They answered my questions promptly and completely. I would use the service again if there were a more definite process for withdrawing the money to repay the loan that guaranteed repayment would be made after my payroll check was deposited.
I previously explained I was provided with an exception and guaranteed that I would not have to contact them constantly to reinstate this exception.
My max needs to be increased back to $200. After all this hassle I've went through with the company I was provided with a special guarantee of $200 max. There is no reason why I was provided a guarantee as a valued customer and it requires me to email the company on a weekly basis to have it increased. Beyond that, my account has been placed into negative due to their random account charging. Rather than sticking to the date advised on their app their charges are posted within a 24-48 time frame which ultimately is very crucial when its in account that has other automated payments coming out of it. The company as a whole doesn't even care about the negative implications they cause and I've already had to replace $300 of late fees from my other companies the first time this issue occurred and I am not doing it again this time around.
I need my max to be increased and my late fees to be paid for. Had Earnin stuck to the pay schedule they had advised and/or continued with the guarantee of $200 max none of these issues I'm facing would have occurred. Because of their faulty app, I am stuck paying late fees and overdraft fees and they refuse to provide any assistance. This is not acceptable. They need to be held responsible for their lack of care when it comes to people's finances.
We originally had an error that reduced *** max, and after the error occurred we bumped his max back to the original amount. However, this was a temporary adjustment, and we always tell our customers that max increases are temporary. Our FAQs and app state that customers can have a minimum of $50-$100 if their account is in good standing. This is to make sure they don't take out too much money which can lead to overdrafts when we try to deduct the money on payday. We bumped *** max up as a courtesy this time, but have let him know that it is temporary and he will be notified if it is adjusted again in the future.
As for the overdraft charges, *** had a paycheck schedule change. The app displayed the debit date on his account as 12/8, which was the predicted date of his deposit. However, *** deposit appears to have come in a few days later, on 12/11. We do always offer to refund overdraft charges if the debit does not align with the deposit. In this particular case, *** received a $37 charge on 12/11 and 12/12 because of other charges that came in his account, but according to his transactions this was reversed by his bank, and they reimbursed him with a $76 transaction the day after on 12/12. We're following up with him now to ask for additional screenshots that show other charges he may have received.
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank did not reverse any overdraft fees and I am not comfortable with the use of my personal information to review my transaction history. That isn't apart of their terms and I feel is a blatant disregard for my personal privacy. Beyond that 37 plus 37 does not equal 76 so I am. It entirely positive what math was done to come up with these assumptions. My issue is still not being properly addressed and furhermore Earnin is using my personal banking information to access my account without permission. There is a reason you ask for transactions to be sent, if there was something that provided permission for you to log in to my account I should have been notified or ask to sign. However your app clearly states none of the info being given will be used to log into my account. So please explain this blatant violation of my consumer rights.
We automatically send out email notices to every customer regarding any account changes that include Max increases, or decreases a few days before each payday. However, if a customer clicks the "unsubscribe" link on our emails, the customer no longer receives those emails. It has been confirmed that *** did in fact unsubscribe from these emails, which is why he wasn't notified for his recent Max decrease. We don't guarantee any customer a set Max, as stated in our Terms & Conditions, Maxes can fluctuate based on multiple factors from our algorithm.
We offered to re-enroll *** in our emails, which he denied. Our emails that send out these notices are automated, so any notice of Max changes, he would need to be subscribed and he was informed of this. His Max was recently lowered because we weren't able to debit his account on payday due to insufficient funds in his bank account and this was after we gave him the manual courtesy Max increase back up to $200. We are not going to increase *** Max manually again, as we have already done once. Should *** change his mind to subscribe to our emails regarding important account information including Max changes, he's able to do so by letting our support team know at any time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate what you would like to consider replacement of fees that are not due to your company. However I do have on record from my bank that the fees are directly associated from your charges. I do see and understand this as an error on your company's end that has been rectified.
However, as far as issues with my max, they have not. Per the original Revdex.com reply, I should be notified if my Max changes. Once it was increased to $200 for the issues I faced. It continuously was decreased without any notice whatsoever. That is ultimately led to this entire fiasco. Had your company notified me of the decrease this could have been prevented. With that being said, you guys have not followed what you claim to be your procedures, so I do believe my Max should be increased back to the $200 as I have not even been able to use your service for weeks due to your company's reluctance in cooperating. Beyond that, since I was never notified to begin with of decrease, your company is not following the policy it claims it does. I already have documented on the Revdex.com site these details of how a max is increased and/or decreased. I also have proof that there was no notification of this decrease I experienced. So I would appreciate my max be placed back where it was prior to this entire incident and it not be randomly decreased the week after. As you can read in my original support query, the constant decrease of my max week after week is ultimately what caused these larger issues.
Funding of Requested Minimum Loan Issues
I recently began to use *** services on 10/15/17. I followed all the instructions and screen shot request to get my banking info verified. Once verified I did not receive my loan request as promised. I had to email customer support which was able to get the money into my account promptly. Now with the second transaction to borrow again or as it's called "Cashout" the amount of $100 it did not go well at all, and the end result was *** canceling the transaction without any notification to me. Prior to the cancellation, I had contacted the customer support team. My first contact was made on 10/26/17 the day of my Cashout request. Due that my ATM card was no longer valid because I am awaiting a new card, I was emailed that it would take one day to be deposited into my account which would be 10/27/17. Which was okay. The money was not deposited on 10/27 as promised per the email conversation I had with the customer support team. I was then told it would arrive on Saturday (10/28). Well it did not arrive on Saturday (10/28) as promised by customer support per our email conversation. I followed up with my bank to see if the transaction from *** was pending. Per my bank representative she did not see any pending transactions from ***. It is now Monday (10/30)I sent another email to *** customer support addressing the issue that I have still not received my loan request. The response back from *** customer support was my Cashout request for $100 was canceled and that I would be able to cashout again and use the Lightning Speed function. First I was not notified that the transaction had been canceled, secondly as I had mention in the previous emails attached to the email thread that began on 10/26, I am not able to use the Lightning Speed function due that I am awaiting a new ATM card. I have followed all the request for screenshots of my bank transaction, I have kept in constant contact via email with *** customer support, and their resolution was to cancel my transaction without notifying me. I found out only because I emailed customer support stating that I have yet to receive my loan.
*** did not honor two promises which I have documented on the email thread started on 10/26/17. I did what was asked by *** to get my account active, *** did not keep their promises at all. One thing is, they had absolutely no problem with was debiting my account for the loan and tip I agreed upon. I honored my word to pay loan back on time. This is one of the worst experiences I have had dealing with an organization who in the end did not honor the promises to fund my account per my requested loan.
I made every effort to resolve the matter and give *** a chance to prove themselves but their resolution was to cancel my loan and tell me to start over again. I would not recommend this company to anyone whatsoever, I wouldn't want them to go through this mess. I needed the money rather quickly and ended up not getting it at all as promised I would by the *** customer support team.
Extremely Disatisfied "New Customer"
I would like to see what the owners of *** see fit as resolution. Their first resolution was to not honor their promises and then to cancel my request. What is your resolution, owners of ***?
We're reaching out to *** about this issue. It looks like we had a small technical issue that day. We sent out a message that informed *** the transaction was cancelled and would be delayed until the next day, but because of the issue, the transaction was postponed past that date. We're reaching out to him to provide more info on this. Because this was an isolated error, it shouldn't happen again and he should expect his cash outs to post to his account on time as expected going forward.
The organization Earnin has yet to do anything to fix the problem. Each week I am continually having to email customer service in regards to their lightning service. As of 11/22/17 I once again had to email customer service because my account was put on hold where as before I didn't have an issue using the lightning speed. It has been 4 hours since I respond per Earnin customer service with a snapshot of my bank transactions. I now feel that the customer service representatives are no longer willing to address my continuous issues with their service. Earnin has not followed through with the services they claim to offer.
Our manager reached out personally to *** through email, and followed up on his support tickets after receiving his initial complaint on 11/6 (screenshot of the email sent on 11/8 is attached). We did experience a messaging error with his original transaction that was cancelled, and wanted to resolve this for *** by offering a refund for his tip amounts. We certainly would like to make up for the inconvenience, but we didn't hear back from *** on either requests. We'll send follow up messages to *** to see if this is a satisfactory resolution.
The hold *** mentioned on 12/1 is common for most customers to see after we post debits to their account. This occurs because it takes a couple days to confirm that they have gone through, and as soon as confirmation is received, the customer can cash out again. To resolve this, customers see a message in the app asking them to send in a screenshot to help us confirm that the debits have posted. I attached *** two most recent tickets on this issue. In both cases, our support team followed up and reset his account within an hour.
Sent a letter of payroll delay as well as ACH revocation letter, payment still drafted.
I contacted the business on *** beginning on October 19th regarding my payment. I advised them due to an issue with my employment, there may be a delay in processing my paycheck. Also, the checking account on file with this company was closed. They responded with "Generally, we are only able to reschedule debits if we set up your payroll information incorrectly, or if your employer has confirmed they're delaying your paycheck. Now if it's your job issue and it's concerning your employers posting of your paycheck, we can only make a change if you can please send us any proof from your HR or employer that your direct deposit will be posted on a diff date." On 10/23/2017, pursuant to the Active Hours Terms and Conditions eff. 8/31/2017, I emailed a PDF from myself to ***, revoking authorization for debits from my checking account. On 10/25/2017, I attached a memo from my HR Dept advising of the payroll delay to the same *** message as before. I was advised that letter was no sufficient and did not receive an acknowledgement of the ACH Revocation letter, except for an automated email that my support request was received.
I would like the monies debited to be placed back in the account from where they were debited and I will make arrangements to repay this at a later date.
We reached out to *** about the debits and confirmed that he won't be receiving additional debits from us unless he contacts us to arrange payments in the future. We also confirmed that the debits sent on 10/27 were reversed out of his account, so he should no longer see those debits in his bank account.
This company is fraudulent. Monies have been drafted out of my checking account with no monies received.
I requested money in 2 seperate transactions, one for the amount of 60.00 and one for the amount of 40.00 which have never been received. Initially the business stated their was an issue with my bank card and then stated there was an issue on there end which can be seen from the several emails attached. The company has since drafted monies out of my account for repayment for money never received. I have reached out to my bank and requested for this business to do a conference call to get the issue resolved which has not happened. I have requested several times for someone to contact me about the issue. The representatives have even went as far as to tell me monies were deposited into an account that was not mine but their company still doesn't see that as an issue. I have contacted my banks ACH department and spoke with a*** and contacted the banks ATM network department and spoke with***. All of this information has been relayed to the company and phone number have been given for resolution which none has been given.
I am requesting the business place the monies taken out of my account in the amount of 104.00. At this time a dispute has also been filed with my bank.
We spoke with *** and her bank representatives to resolve this. The debit attempt was reversed back to *** and she will not be debited going forward. We determined the error that caused the money to not reach her account successfully so that we can prevent this from happening going forward. This is now resolved and we followed up with *** over email to confirm the status of her account.
I've been waiting 4 days without proper updates or allowance of cashing out. This has caused an overdraft in my account and is still not being fixed.
According to *** App they are perfectly linked with my account and have no issue. They easily withdraw $100+ out of my account but when I would like to cash out, it won't be allowed. The withdrawal of that $100+ is what put my account into negative. Without being able to replace it back into my account I am now facing overdraft fees. According to the app and the support site, they suggest you enroll your account for overdraft protection to avoid this. It is supposed to automatically deposit funds into my account if it falls below a certain balance. However this has not been done, and it's been over 4 days. Counting on this service has costed me $74 in overdraft fees. If the app can see my current and accurate balance then there should be no issue posting the funds to my account.
In an attempt to fix this I've contacted them and been getting the run around from several employees. Not only am I not being provided with a single agent who can work and assist on my account, I'm being advised that they are working on my account and nothing is being done. I am not privy to any steps being taken and no changes have occurred from the date of my original request to today. They continue to have several of their employees send pre-drafted emails. I've asked for them to contact me via phone, as I have spoken to two of their associates and they are denying the ability to call me. I've even seen listed in their Revdex.com response that they attempted to set up a time for calling to fix a problem. There is no reason why they cannot reach out to me after putting my account into negative.
I would like for the funds to be replaced in my account as well as the overdraft fees I faced due to the faulty system. It is not fair to me as the consumer to rely on a company to follow through on it's promise and then have to argue with them for 4 days to get a solution. They should be replacing the $100 that was deducted from my account plus the $74 that was charged in overdraft fees.
We are following up with *** account now. There was a temporary hold on the account because his bank made an error and rejected some of our transactions in the past. We've sent a refund to *** are sending transactions through an alternative way so that he can use the service in the meantime. We're continuing to work on resetting his account so that he can keep using the service.
(The consumer indicated he/she ACCEPTED the response from the business.)
This is true. They've done the work and were able to assist with getting the account fixed. While I am still not satisfied with their method of handling customers. I thank them for taking accountability for their mistakes.
Random Charge Able To Bypass *** Protection. Fraud Bank Account Charges.
***. Has only issued a partial amount of money which they charged in error to my bank account. They try to resolve the issue within "1-2 business days" but it took weeks to take place. The charge by passed *** account overdraft protection so I immediately disputed the charge with my bank. Not sure how companies are allowed to deal with such personal information and do not agree with this applications ability to protect my personal banking information.
I simply want the initial charges to be refunded in full. I no longer wish to do business with the company so I want my money back and I want my account closed. I dont trust this business with my banking information.
We're reaching out to *** to see if we can resolve this. From our transaction history, we debited the same amount that was credited to his bank:
8/24: $100 credit
9/1: $100 debit
9/9: $35.55 credit + $61 credit
9/19: $35.55 debit + $61 debit
Our debits on 9/19 caused two overdraft charges, and we sent a refund for those to *** on 9/29. We just reached out to *** over email to see if there were any amounts that appear to be off in his account or if there are any questions he has regarding the amounts.
They double billed me for every advance and when I furnished proof someone within their support department accused me of fraud because I redacted information from the screen shot of transactions on my bank account to furnish the requested proof that I had been double billed. Any and all attempts to escalate the matter were greeted with silence. As a result I incurred over $500 dollars of fees from my bank, NOT including the nearly $700 they STOLE from me in the form of double billing. Furthermore, I have opted out of all communications from them twice and written their support department to request removal from their email list and I still receive communications from them.
We reached out to *** today over email messaging to see if he would be available for a call to resolve any questions on this. From our support messages, we see that a debiting error occurred in early May. When *** messaged us about this, we refunded the extra amount debited ($100, $100, $32) to his account on 5/4. He did a couple transactions with us after this date, and our most recent transaction with him was on 5/12. If there were any errors or fees aside from the $232 refunded on 5/4, we definitely want to correct this. We're also making sure to unsubscribe *** from our emailing lists so that he doesn't receive messages from us in the future.
The attempted to draft money from my account 2 days before they are supposed to which resulted in an *** fee they are refusing to compensate.
My pay dates are the 15th & last day of the month, this company is supposed to debit my account any borrowed money on the day of my pay dates. They attempted to draft money on the 13th which is 2 days before my payday which resulted in an *** fee. The company is refusing to compensate me for the fee even though they attempted to withdraw money on a date that was not agreed upon. I have an email from their company showing they attempted the draft on the 13th and failed which resulted in my account receiving the fee that was applied on the 14th.
I want them to compensate me the $29 *** fee I received as a direct result of them attempting to debit money from my account 2 days before they were supposed to.
We debited *** account ahead of her payday as she mentioned because of an error in setup. We always reimburse overdraft charges if we debit the customer's account on the wrong date. *** was refunded the $29 overdraft charge and we adjusted her pay schedule to prevent this from happening in the future.
I will be contacting Revdex.com about you guys as well as my uncle who works with FOX 26 news in Houston *** about your company it's so many issues that us consumers need to know before accessing your app and a lot of misleading things as well. Every week it's something new and continuous glitches, crashes, and we entrust you with our banking info and with our funds and you all make so many excuses everyone says different all these unprofessional screenshots for proof, no phone number and communication through social media. No responses for hours, or days. You all have messed over me for the last time and I have been with y'all for almost 3 years giving you business generous tips and all when I have a coworker that I referred who won't even give you guys over a dollar for a tip and I give way over that amount. The nerve of you all to make me suffer the consequences on your mistake how do I close and discontinue my account cause if I'm unable to cash my 300 that is owed to me according to you all I'm done deactivate and close my account. You all have so nerve seriously
We're sorry to hear about your experience and would love to hear feedback on how we could have improved your experience. If there were any errors or misunderstandings about your account, we'd definitely like to understand more about what happened so that we can fix this for you. Please email us at ***@activehours.com and a manager will reach out to you asap!
Business does not function as it is advertised, and requires constant follow up to have any issue resolved.
*** advertises itself as such: Once your bank account or debit card is linked to the app, you can request up to a daily/pay period max each pay period. On your next pay period, the amount *** has provided you is debited from your account and your pay period max used resets to 0. I have been using this app for a couple months, and nearly every week I have to submit a ticket to have my account properly debited and/or have my pay period max reset to match what has been debited. The customer service can only be reached through a ticket system through their app or sending a private message to their *** account, and every week it takes longer and longer to get it resolved. It has now over several weeks gotten to the point that I can no longer functionally use this app as it is advertised. They have made no indication that I am at fault or using their app improperly.
I would like the business to adjust its system so that it automatically debits my account each pay day for what has been used in the previous pay period and automatically resets my pay period max once it has debited my account.
We were experiencing a connection issue with *** account through a third-party provider which caused *** to experience some delays with the service. We've been in contact with our provider and have been able to resolve this with ***, so that she shouldn't experience the same delays with the service. We reached out to *** over email to let her know. We also let her know that if she does experience delays, she can contact us through the app or at ***, and we'll update her account for her sooner.
(The consumer indicated he/she ACCEPTED the response from the business.)