East Coast TVs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meBut if total price will be $and need to be free express shipping also need tracking # and the customer serevice is very rude and they told me bad words that's not reliable to use against me over the phone
Regards,
*** ***

Please cal* *** I would love to help resolve you issues

I just reached out to the customer he is completely satisfied

Hi my name is tony m*** I would be glad to help you please call me at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is generally satisfactory to meI was mildly disappointed that the response to the Revdex.com did not address the actual issue but just a detail of my requestHowever, East Coast TVs proved to be responsive and I received today, Saturday, November 22, the correct product which was charged at the original agreed priceThis whole interaction would have been avoided, though, had stock status been accurate and shipping policy straightforward
Regards,
*** ***

We are going to give you a full refund

at the time of the complaint the card was not chargedwe called the customer and he wants his card chargedThe TV has shipped with am home delivery ***

Complaint: ***
I am rejecting this response because:
When I called the number in the response (on Thursday, May 17), *** answered and promised that the projector would be delivered by Monday, March Today is Thursday, March and the projector has not been
delivered yetAgain, it is impossible to communicate with vendor todayNobody picks up on the toll-free line or the number provided in the responseEither East Coast TVs is flat out lying to me or they have absolutely no control over their suppliers, inventory and shippingEither way, this is an entirely unacceptable way of doing business
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We will credit the

We reached out to the customer and *** did warranty his product they came out to him numerous times to service his product and try and make it work with *** ***The TV is in perfect working order but it does not work with *** *** for some reason*** asked us for our suppliers name so that they can replace the product for himWe have a binding agreement with our vendor and can not reveal that information The name of the vendor is not necessary when *** can easily trace the product using the serial numberWe would have exchanged the TV for him but it was already mounted on the wall with out the box and it has been months and that is way beyond our return policy

WE REACHED OUT TO THE CUSTOMER AND HE IS HAPPY

Revdex.com:
After reviewing the issue, East Coast TVs agreed to provide a full refund for my purchase
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
of my credit card was charged on September 28, and I have been told that the TV has been shipped, not once but multiple times started on September 30th all away until October Then the manager admitted that the TV is on backorder and promised me that if the TV is not shipped at the latest on October 13th then the debited amount is going to be refundedThat has not happened: In spite of the TV was not shipped, the amount was not refunded until October 19, exactly three weeks after they actually debited my credit card with the full purchase amountThis is an unacceptable practice within suppliers and customers.
Regards,
*** *** ***

we sent the customer his check

Complaint: ***
I am rejecting this response because: the response does not continue any offerI called and expect an offer through the Revdex.com system that I will accept
Regards,
*** ***

WE CAN REINSTATE THE ORDER THE CUSTOMER CAN CONTACT ME AT *** *** ***

Th order was cancelled and refunded in full

Complaint: ***
I am rejecting this response because: although the company states they reached out to the customer and resolved the problem, that is not the case. I was contacted by an employee of the
company ***) last week and was told that the television would be in stock and available to be delivered this week. Here we are at the end of the week and there is no tracking order or television on its way to my home. By the actions of this company, it appears they never intended to sell televisions at their advertised price. The advertisement was deceptive and only intended to get consumers to call in - only to find out that they would be billed more than the advertised price. I'll give the company one last opportunity to respond with an adequate resolution. I do not want another wasted phone call from this company. I want their proposed resolution posted to this complaint in writing to the Revdex.com. No more "we contacted the customer and resolved the issue", because that hasn't been true. It has been nearly weeks of wasted time at this point. If the television and mounting hardware are not delivered to my home at the advertised price with free shipping, I will escalate this complaint to the Federal Trade Commission due to the fraudulent, deceptive advertising scheme. I'm sure this scheme has also effected countless other consumers who would enjoy to be part of an investigation
Regards,
*** ***