Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The business can clearly see before the bad weather the sofa was fully cover on the Sunday before pick up and the plastic tape down before heavy rain and high wind
Rumpke
apologizes for the service issues incurred by the residentMs*** was billed
for services rendered from 4-1-through the cancellation week of 4-13-
Rumpke agrees to remove the charges for these weeks from the accountThe new
balance will be $and the customer will be removed
from collectionsRumpke
regrets any inconvenience this has may have caused
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** was never told that we would be issuing a refund check to himMr*** did not follow the proper holiday service scheduleThe holiday service schedule was explained to Mr*** and he was directed to the Rumpke website for any additional informationRumpke does not recognize Fathers Day as a holiday that would affect his service.By Mr***'s own admission his trash was picked up on the Friday evening listed in the Revdex.com complaint which is his scheduled service day, but not in a time frame he felt was acceptableMr*** stated he felt his trash should be serviced by 5:30am as is his neighbor who has service with another providerCircleville City noise ordinance prevents service before 7:00amDuring conversation with Mr***, he was reminded of our no refund policy and that it is printed on our billing statementsWe oblige service through the paid invoice period and encourage Mr*** to use the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rumpke claims that the items that I use to block traffic from my driveway were not stretched across the driveway and that these items were located near the trash cans. I disagree with Rumpke's claim. The purpose of the traffic block is to narrow the space available for vehicles in order to keep other drivers, especially truck drivers, from using my wide driveway to turn around. There is enough space for me to drive my car in and out of the driveway without having to move the traffic block. The traffic block belongs at the bottom of my driveway. On the day of trash pickup, the traffic block items were stretched out across the driveway as they have been every day since September of 2013. I expect to be reimbursed for the cost to replace my traffic block. That cost is $
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Rumpke appreciates the opportunity to review the issue and apologizes for the disruption in yard waste service. Rumpke's Operation team has addressed the issue to ensure timely service in the futureA credit for the September yard waste service in the amount of $has been applied to
Mr***'s accountAn attempt to contact Mr*** to discuss the resolution was unsuccessfulRumpke would be glad to speak to Mr*** further should there be any further questions or concerns at ***Rumpke appreciates Mr***'s continued business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Rumpke appreciates the opportunity to resolve the customer issue submitted by Mr***Rumpke extends an apology for the accounting mistake and any frustration this caused. A full refund was issued on 8/11/with the monies being directly deposited into his bank account. A
voice message was left for Mr*** on 8/10/16 & 8/11/regarding the status of the refund. If Mr*** has any further questions, please contact Rumpke at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business did contact me and they will issue another checkI am happy that it is going to be resolved.I have moved my business to another vendor
Regards,
*** ***
January 12, 2018 *** *** *** ** *** ** *** Mrs***, Thank you for bringing your concerns to our attention. I do understand your frustration and believe that we have made many attempts to identify and correct any issues that you brought
forward. We could not service your location this week due to weather and road related conditions. To ensure the safety of our drivers and others on the road, we will make those decisions if they feel that they cannot safely maneuver or service your location. This is what happened this week and I am sorry for the inconvenience that this has caused you. We hate to lose a long time and loyal customer like yourself, but I recognize and understand your desire to utilize a different provider for your trash collection needs. We will cancel the account as of January 1st, and refund the month of January. The refund of will be processed and mailed back to your address at *** *** ** *** *** We will not be able to refund prior service period, as service was performed. Should you have any questions, please feel free to contact me direct. Thank You,Isaac ***Region Customer Service ManagerRumpke Waste & Recycling###-###-####
July 19, Revdex.com Attn.: Ms*** *** E Fourth Street, Suite Cincinnati, Ohio RE: Complaint Number *** Mr*** W*** This letter is in response to Mr***’s
complaint regarding missed recycling service. We apologize for the missed service. MrRumpke spoke with Mr*** on July 13, regarding the missed service. We have requested that the recycling be placed on the opposite side of the driveway from the trash. Also, a credit has been placed on Mr***’s account for the missed service Again, we apologize for any inconvenience this may have caused Thank you for your assistance in this matter Sincerely, Jennifer *S*** West Area Customer Service Manager CC: Mr*** ** ***, West Area President
Dear Mr ***,
I am sorry that the call rendition was not as you believedAll of our phone calls are recorded and the information from the call accurateI invite you to contact me directly, should you have any further unresolved issues
Regards,
Deborah A***
###-###-####
February 16,
*** ***
** *** *** ** ***
Reference Revdex.com complaint of 2/7/2016, ID ***
Reference Rumpke Account: ***
Dear *** ***,
Rumpke partners with the City of Elsmere for waste and recycling collectionYou may use your own cans/bags or
residents may request Rumpke containers for trash and recyclingYour complaint states we did not collect your recycling contents for multiple weeks and trash was left at the curb
The garbage not collected that included a toilet and box must be scheduled in advanceWe did not collect the contents from the recycling cart because it contains non-recyclable material, which was noted on the sticker left on February 10th by the driver
The driver reported the contents of the Best Way Recycling cart include drywall, scrap metal, pieces of concrete and trashThe contents must be transferred to a Trash cart or bags with maximum weight limit of lbs for curbside collection
Currently, Rumpke can only accept the following items, as part of its Recycling program:
• Plastic bottles, flattened with lids reattached
• Glass bottles and jars (any color)
• Aluminum cans
• Metal cans
• Cardboard
• Paperboard like cereal boxes
• Paper including office paper, newspaper, catalogs and junk mail
We will not service Recycling carts that contain non-recyclable materialsPlease place those items that can’t be recycled in your trash cart or bagsAdditional containers can be obtained from Rumpke, by contacting us at ###-###-#### for details
Thank you for your help in keeping your neighborhood clean and green and adhering to the guidelines abovePlease don’t hesitate to contact our team should you have any further questions
Respectfully,
Rumpke Customer Service
Rumpke apologizes to the resident for the incident. Mr*** was contacted to further discuss the issue. Mr*** was placing his yard waste material in the recycling container which resulted in non-service. An apology was issued to Mr*** for the lack of
communication to him regarding the proper procedures for pick-up. He was assured his Rumpke waste containers would be removed as soon as possible
Rumpke appreciates the opportunity to respond to concern. After review of the account, Rumpke will issue a refund for July and August service. If there are any further questions or concerns, please call Rumpke at ###-###-####
This complaint has been resolvedI spoke with a route supervisor this morning at my homeThank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The written response sent says nothing about what they are going toDo for resolutionA verbal conversation stated they were going to supply an additional gal trash tote at no chargeWhen that is received I will consider complaint closed
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The business can clearly see before the bad weather the sofa was fully cover on the Sunday before pick up and the plastic tape down before heavy rain and high wind
Rumpke
apologizes for the service issues incurred by the residentMs*** was billed
for services rendered from 4-1-through the cancellation week of 4-13-
Rumpke agrees to remove the charges for these weeks from the accountThe new
balance will be $and the customer will be removed
from collectionsRumpke
regrets any inconvenience this has may have caused
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** was never told that we would be issuing a refund check to himMr*** did not follow the proper holiday service scheduleThe holiday service schedule was explained to Mr*** and he was directed to the Rumpke website for any additional informationRumpke does not recognize Fathers Day as a holiday that would affect his service.By Mr***'s own admission his trash was picked up on the Friday evening listed in the Revdex.com complaint which is his scheduled service day, but not in a time frame he felt was acceptableMr*** stated he felt his trash should be serviced by 5:30am as is his neighbor who has service with another providerCircleville City noise ordinance prevents service before 7:00amDuring conversation with Mr***, he was reminded of our no refund policy and that it is printed on our billing statementsWe oblige service through the paid invoice period and encourage Mr*** to use the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rumpke claims that the items that I use to block traffic from my driveway were not stretched across the driveway and that these items were located near the trash cans. I disagree with Rumpke's claim. The purpose of the traffic block is to narrow the space available for vehicles in order to keep other drivers, especially truck drivers, from using my wide driveway to turn around. There is enough space for me to drive my car in and out of the driveway without having to move the traffic block. The traffic block belongs at the bottom of my driveway. On the day of trash pickup, the traffic block items were stretched out across the driveway as they have been every day since September of 2013. I expect to be reimbursed for the cost to replace my traffic block. That cost is $
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Rumpke appreciates the opportunity to review the issue and apologizes for the disruption in yard waste service. Rumpke's Operation team has addressed the issue to ensure timely service in the futureA credit for the September yard waste service in the amount of $has been applied to
Mr***'s accountAn attempt to contact Mr*** to discuss the resolution was unsuccessfulRumpke would be glad to speak to Mr*** further should there be any further questions or concerns at ***Rumpke appreciates Mr***'s continued business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Rumpke appreciates the opportunity to resolve the customer issue submitted by Mr***Rumpke extends an apology for the accounting mistake and any frustration this caused. A full refund was issued on 8/11/with the monies being directly deposited into his bank account. A
voice message was left for Mr*** on 8/10/16 & 8/11/regarding the status of the refund. If Mr*** has any further questions, please contact Rumpke at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business did contact me and they will issue another checkI am happy that it is going to be resolved.I have moved my business to another vendor
Regards,
*** ***
January 12, 2018 *** *** *** ** *** ** *** Mrs***, Thank you for bringing your concerns to our attention. I do understand your frustration and believe that we have made many attempts to identify and correct any issues that you brought
forward. We could not service your location this week due to weather and road related conditions. To ensure the safety of our drivers and others on the road, we will make those decisions if they feel that they cannot safely maneuver or service your location. This is what happened this week and I am sorry for the inconvenience that this has caused you. We hate to lose a long time and loyal customer like yourself, but I recognize and understand your desire to utilize a different provider for your trash collection needs. We will cancel the account as of January 1st, and refund the month of January. The refund of will be processed and mailed back to your address at *** *** ** *** *** We will not be able to refund prior service period, as service was performed. Should you have any questions, please feel free to contact me direct. Thank You,Isaac ***Region Customer Service ManagerRumpke Waste & Recycling###-###-####
July 19, Revdex.com Attn.: Ms*** *** E Fourth Street, Suite Cincinnati, Ohio RE: Complaint Number *** Mr*** W*** This letter is in response to Mr***’s
complaint regarding missed recycling service. We apologize for the missed service. MrRumpke spoke with Mr*** on July 13, regarding the missed service. We have requested that the recycling be placed on the opposite side of the driveway from the trash. Also, a credit has been placed on Mr***’s account for the missed service Again, we apologize for any inconvenience this may have caused Thank you for your assistance in this matter Sincerely, Jennifer *S*** West Area Customer Service Manager CC: Mr*** ** ***, West Area President
Dear Mr ***,
I am sorry that the call rendition was not as you believedAll of our phone calls are recorded and the information from the call accurateI invite you to contact me directly, should you have any further unresolved issues
Regards,
Deborah A***
###-###-####
February 16,
*** ***
** *** *** ** ***
Reference Revdex.com complaint of 2/7/2016, ID ***
Reference Rumpke Account: ***
Dear *** ***,
Rumpke partners with the City of Elsmere for waste and recycling collectionYou may use your own cans/bags or
residents may request Rumpke containers for trash and recyclingYour complaint states we did not collect your recycling contents for multiple weeks and trash was left at the curb
The garbage not collected that included a toilet and box must be scheduled in advanceWe did not collect the contents from the recycling cart because it contains non-recyclable material, which was noted on the sticker left on February 10th by the driver
The driver reported the contents of the Best Way Recycling cart include drywall, scrap metal, pieces of concrete and trashThe contents must be transferred to a Trash cart or bags with maximum weight limit of lbs for curbside collection
Currently, Rumpke can only accept the following items, as part of its Recycling program:
• Plastic bottles, flattened with lids reattached
• Glass bottles and jars (any color)
• Aluminum cans
• Metal cans
• Cardboard
• Paperboard like cereal boxes
• Paper including office paper, newspaper, catalogs and junk mail
We will not service Recycling carts that contain non-recyclable materialsPlease place those items that can’t be recycled in your trash cart or bagsAdditional containers can be obtained from Rumpke, by contacting us at ###-###-#### for details
Thank you for your help in keeping your neighborhood clean and green and adhering to the guidelines abovePlease don’t hesitate to contact our team should you have any further questions
Respectfully,
Rumpke Customer Service
Rumpke apologizes to the resident for the incident. Mr*** was contacted to further discuss the issue. Mr*** was placing his yard waste material in the recycling container which resulted in non-service. An apology was issued to Mr*** for the lack of
communication to him regarding the proper procedures for pick-up. He was assured his Rumpke waste containers would be removed as soon as possible
Rumpke appreciates the opportunity to respond to concern. After review of the account, Rumpke will issue a refund for July and August service. If there are any further questions or concerns, please call Rumpke at ###-###-####
This complaint has been resolvedI spoke with a route supervisor this morning at my homeThank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The written response sent says nothing about what they are going toDo for resolutionA verbal conversation stated they were going to supply an additional gal trash tote at no chargeWhen that is received I will consider complaint closed
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***