Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Offering me a complimentary recycling bin (whitch are complimentary already) doesn't fix the issue we have with the trash collection. if they're not going to pick up additional items then I would consider a complimentary second trash bin to set out even though I really don't want to have to store it and this still doesn't address the employee who made the mess on purpose
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have rejected the reply from Rumpke as they said they were cutting me acheck on Monday because I have been a faithful customer since 2007 then they called and said they are not giving me a refund. So they keep my money and do not pick up my trash. I think it is poor business practice
I am responding
to your complaint to the Revdex.com in which you state we did no collect the trash...
as
promised on May 29, 2015. When the
driver arrived there were multiple beds, mattresses, dressers, kitchen and
other large items including boxes and bags.
Unfortunately, the driver was unable to take photos of the excessive
amount of trash at the residence on May 29th and when he returned to
do so, all of the items had been removed except for one unwrapped
mattress. We confirmed from the recorded
conversations, you only scheduled one mattress for collection on May 29th,
but indicated you would have trash in equivalent to (in your own words) “like
when cleaning out your garage”. The
customer service representative quoted the rate of $175.00 to collect the items
at one time. However, when you called
back, only one mattress was scheduled for collection at $5.00.
Additional fees for large or
excessive amounts of trash have been communicated to you multiple times in the
past. In August of 2013, this same
situation happened when you set up service at [redacted] in August
2013. In January, you and I had a
conversation regarding the additional charges for items left at [redacted]. In our conversation, you became
upset and stated there should be no extra charge. Since December 2011, we list 14 accounts in
Nicholasville in which you are associated.
Most recently, you set up accounts at [redacted], and requested exclusion from paying the large and/or
excessive item fees.
While I can understand your attempts at minimizing expenses with
your rental homes, we cannot change
the policy with the Jessamine County/Nicholasville contracted
service. The contract provides weekly
curbside collection of up to 6 cans or 180 gallons of trash for each residence
and the fee for additional items is $5 for each large item and/or $1 for each
bag.
Future business
should include full disclosure of your intent when you establish service at one
of your properties. If you wish a large
amount of trash collected, the fee is $175.00, otherwise, please adhere to the contract
limits to avoid additional fees. The
local Code Enforcement Agency has been notified of the properties listed below
with no active service in Nicholasville.
[redacted] [redacted] [redacted] [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
For
the record, there is absolutely no truth I hung up on you. In fact, a male
voice told you to hang up the phone, when you became upset over the fees.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution wI'll close the case. I'm only told it won't happen again like I've been told 6 times already but I'll get my $13.93 back and take my business else where. Emails from Rumpke below.From: [redacted] <[redacted]Date: July 1, 2016 at 2:22:14 PM EDTTo: [redacted] C [redacted] <[redacted].[redacted]@rumpke.com>Subject: Re: Rumpke Acct [redacted] Revdex.com Complaint [redacted],Thanks for your call today to follow up. As we agreed, go ahead and send for the can to be picked up. Best regards,[redacted]###-###-####Sent from my iPhoneOn Jun 29, 2016, at 2:57 PM, [redacted] C [redacted] <[redacted].[redacted]@rumpke.com> wrote:Dear Mr. [redacted], We will only collect the Recycling cart if you choose to no longer participate in the service. Please consider using the Recycling service at no charge to you through September. If you still wish to discontinue the Recycling service we will collect the cart then. If you wish to no longer participate, let me know and we will collect the cart right away. [redacted]Manager, Customer ServicesRumpke - [redacted]###-###-####[redacted].[redacted]www.rumpke.com http://www.facebook.c...⇄ [redacted] <[redacted] To: [redacted] C [redacted] <[redacted].[redacted]>, Date: 06/28/2016 04:37 PM Subject: Re: Rumpke Acct [redacted] Revdex.com Complaint [redacted] Thank you. Will you be picking up the can?Best regards, [redacted] ###-###-#### Sent from my iPhone On Jun 28, 2016, at 4:35 PM, [redacted] C [redacted] <[redacted].[redacted]@rumpke.com> wrote:Mr. [redacted], Thank you for replying and I do appreciate your honesty. Your message was forwarded to the Recycling Manager. Our objective is to provide you with reliable service and eliminate the need for you to call us. Regarding the annual service invoice for $71.16, it was credited in our system when you cancelled service. Should you continue to recycle, you will receive a prorate invoice in September for service months 2016 October through 2017 July. In addition, I have requested a refund check in the amount of $13.93 be expedited back to you. Let me know if there is anything else that I can do for you. [redacted]Manager, Customer ServicesRumpke - Southeast Market###-###-####[redacted].[redacted]www.rumpke.comhttp://www.facebook.com/rum...⇄ [redacted] <[redacted]@hotmail.com>To: "[redacted].[redacted]@rumpke.com" <[redacted].[redacted]@rumpke.com>, Date: 06/27/2016 09:12 PMSubject: Rumpke Acct [redacted] Revdex.com Complaint [redacted] Good evening [redacted], I received you response via the Revdex.com website. Unfortunately, if I'm being honesty when I read "appreciate you notifying us of the issue and allowing us to the opportunity to make necessary adjustments" I just feel that's the appropriate business response. It's almost a slap in the face because I continue to read "The manager of the Rumpke recycling division spoke with the driver and has taken steps to ensure your recycling materials will be collected on a consistent schedule going forward" because I was told that for SIX weeks straight EVERY Tuesday when I would call and ask why my recycling was missed. Then I ask to cancel the service and my can goes missing and someone tells me that the driver might have confused my house with another! How do you take a can from one driveway and put it back in a completely different driveway and apparently on a complete different street since my can was never found on my street!!!??? I will apologize for my rude demeanor in this email but I hope you understand the aggravation when one has to call EVERY week for 6 weeks and then your can goes missing and then shows up the next week. And it's my true desire that this email is stern enough to make you want to take it to the appropriate manager to where some real changes come from it. The last time I spoke with someone I simply said cancel my service and come get your can! I don't care how inconvenient it is; I will recycle elsewhere! I mailed $13.93 on May 20th for the first bill I received. I've asked 3 times now for my $13.93 back, know I've received a bill for $71.16. If we can't void the $71.16 bill and send back my $13.93 then I will let the Revdex.com know we are not able to settle this matter. Please advise asap! [redacted]###-###-####
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though I do believe that it should be noted that Rumpke is using PLAUSIBLE DENIABILITY rather than accepting responsibility for its actions. Rumpke uses a third party to process online payments and is blaming the third party and/or a possible online entry error by me, to deny responsibility. Depending on the point of view, this practice may be acceptable by some. It is not acceptable by me but my biggest complaint was that Rumpke was not going to return my money as quickly as their subcontractor took it.After my complaint to Revdex.com, I received a very prompt, polite response from Rumpke and my funds were returned to me, electronically, and in a timely manner. Thank you Revdex.com. My problem would not have been handled in such a timely manner without Revdex.com assistance.
Regards,
[redacted]
Rumpke appreciates the opportunity to review and resolve this issue. Upon review of the account, a credit was issued in the amount of $100 to the account on 6/26/17. In addition, the refund was issued on 6/27/17. Due the original form of payment being a credit card, the refund was issued...
back to the card. Credit card refunds could take a few days to post back to the customer's account. A receipt of this transaction was emailed to Mr. [redacted]. A follow-up telephone call was made to Mr. [redacted] to confirm that the refund had been issued in the amount of $100. Rumpke apologizes for any inconvenience and frustration this may have caused the customer. If there are any further concerns, please contact me at ###-###-####.Sincerely,Laurie P[redacted]Customer Service Manager
Dear Mr. [redacted]: Thank you for bringing the service issues you've been having to our attention. We want to apologize for the inconvenience this has been and the frustration it has caused you and your family. This is not a standard service of Rumpke. We have shared the issue with our operations...
and customer service team. We will have a complimentary recycling cart delivered to you for your use. Please call us at ###-###-#### and we will work to rectify the situation. Thank you for your business!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Rumpke appreciates the opportunity to respond. Rumpke’s Safety Supervisor, Matt D., was contacted to respond to the reported issue. Mr. D. visited the site on 5/24/17 and assessed the placement of the neighbor’s dumpster. Mr. D. agreed that the dumpster needed to be...
removed and contacted operation management to ensure that this was completed on 5/24/17. If there are any further concerns, please contact Rumpke at ###-###-####. Sincerely, Laurie P. Customer Service Manager
March 23, 2017 Revdex.com Attn.: Ms. [redacted] 1 E Fourth Street, Suite 600 Cincinnati, Ohio 45202 RE: Complaint Number [redacted] Mr. [redacted] [redacted] To Whom It May Concern, This letter is in...
response to Mr. [redacted]’s complaint regarding the starting of service and delivery of equipment. A response was sent to Mr. [redacted]’s initial request for service on November 8, 2016. Unfortunately, Mr. [redacted] stated he did not receive this response so we’re assuming it must have been delivered to his spam mail. Our representative was unable to reach him by phone so we tried again to email Mr. [redacted] on November 21, 2016. At this time all charges have been credited and the account has a zero balance. The collection agency has been notified that the account was presented in error and has been removed. We apologize for any inconvenience this may have caused. Thank you for your assistance in this matter. Sincerely, Jennifer *. [redacted] Customer Service Manager Cc: Mr. [redacted] Cincinnati Regional Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
they did not pick up any trash for a whole month and I have called 4 times the bulk was ok to leave but they did not take a months worth of trash left out there
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Per phone call from the customer:The business has resolved my complaint & I am very satisfied.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ...
We have reviewed Mr. [redacted]'s prior account with Rumpke and have determined the account was included in an area that Rumpke does not service. We have determined that a refund in the amount of $277.83 is due and we will be processing the refund in a paper check. The refund will be...
sent via mail to [redacted] in Mrs. [redacted] name.Thank You,Isaac R[redacted]Customer Service SupervisorRumpke Waste and Recycling1-800-828-8171
February 15, 2016
Revdex.com
Attn.: Ms. [redacted]
7 West 7th Street, Suite 1600
Cincinnati, Ohio 45202
RE: Complaint Number [redacted]
Ms. [redacted]
To Whom It May Concern,
This letter is in response to Ms. [redacted] complaint regarding billing for...
trash cart [redacted]. Ms. [redacted] stated her parents purchased the trash cart years ago while residing at [redacted].
After researching her parents account, unfortunately, no trash cart was ever listed at that address. Also, typically, when trash carts are purchased, the word, “SOLD”, is embossed on the side of the cart. That is Rumpke’s notification to our driver’s that the cart has been purchased and should not be removed. In addition, we do log the sale of the cart with the corresponding serial number on the customer’s account and it is kept as history in our records.
Ms. [redacted] was informed during a conversation with one of our Supervisor’s that the trash cart can only be purchased through Rumpke. We do not sell carts by any other method. Also, we do not offer a lease to own option. The Supervisor did return a call on December 18, 2015 to explain the results of the investigation; however, there was no answer.
We started billing Ms. [redacted] for rental on the cart due to a route audit on May 8, 2015 when the cart was found at the address. We would be willing to work with Ms. [redacted] on purchasing the cart at a reduced price if she would be interested. We will once again reach out to Ms. [redacted] to resolve this situation.
Thank you for your attention to this matter.
Sincerely, [redacted]
Cc: Mr. [redacted], Cincinnati Regional Vice President
Revdex.com:
Reference complaint ID [redacted]. After sending his last response to this complaint, Mr. [redacted], Rumpke Regional Safety Manager, called me on the phone. During that phone conversation we shared knowledge and Mr. [redacted] agreed to pay $100 to cover most of the cost to replace the driveway traffic block. I agreed to that amount. Today, Friday June 5th, I received the check in the U.S. Mail. I consider this case resolved.Thank you for your service.
Regards,
[redacted]
We apologize for the experience that Ms. [redacted] feels with her time having Rumpke as her service provider.
In researching our phone recordings and account information. We recovered that Ms. [redacted] had a bulk pick up out (not pre-scheduled) on July 22, 2015. The Rumpke driver left the bulk...
item after removing the regular trash service. We don't automatically take bulk items, as it adds a bulk pick up charge of 10.00 to the customers account. We didn't want to add fees to Ms. [redacted] account without her knowledge.
Ms. [redacted] called on July 29, 2015 and told us to cancel her service which we completed for her with an effective last pick up of July 29, 2015.
Prior to July 29, 2015, Rumpke does not have any reported missed trash service from Ms. [redacted]. The serviced was attempted/completed per what she was billed. The balance due of $44.13 covers services performed by Rumpke for Ms. [redacted]'s trash pick up in June and July.
We feel that we did service her regular Wednesday pick up during these two months and that the invoice of $44.13 is due for services rendered.
[redacted] Rumpke Waste & Recycling
Customer Service Manager
Central Ohio Market
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Offering me a complimentary recycling bin (whitch are complimentary already) doesn't fix the issue we have with the trash collection. if they're not going to pick up additional items then I would consider a complimentary second trash bin to set out even though I really don't want to have to store it and this still doesn't address the employee who made the mess on purpose
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have rejected the reply from Rumpke as they said they were cutting me acheck on Monday because I have been a faithful customer since 2007 then they called and said they are not giving me a refund. So they keep my money and do not pick up my trash. I think it is poor business practice
May 11, 2015
[redacted]
[redacted]
[redacted]
I am responding
to your complaint to the Revdex.com in which you state we did no collect the trash...
as
promised on May 29, 2015. When the
driver arrived there were multiple beds, mattresses, dressers, kitchen and
other large items including boxes and bags.
Unfortunately, the driver was unable to take photos of the excessive
amount of trash at the residence on May 29th and when he returned to
do so, all of the items had been removed except for one unwrapped
mattress. We confirmed from the recorded
conversations, you only scheduled one mattress for collection on May 29th,
but indicated you would have trash in equivalent to (in your own words) “like
when cleaning out your garage”. The
customer service representative quoted the rate of $175.00 to collect the items
at one time. However, when you called
back, only one mattress was scheduled for collection at $5.00.
Additional fees for large or
excessive amounts of trash have been communicated to you multiple times in the
past. In August of 2013, this same
situation happened when you set up service at [redacted] in August
2013. In January, you and I had a
conversation regarding the additional charges for items left at [redacted]. In our conversation, you became
upset and stated there should be no extra charge. Since December 2011, we list 14 accounts in
Nicholasville in which you are associated.
Most recently, you set up accounts at [redacted], and requested exclusion from paying the large and/or
excessive item fees.
While I can understand your attempts at minimizing expenses with
your rental homes, we cannot change
the policy with the Jessamine County/Nicholasville contracted
service. The contract provides weekly
curbside collection of up to 6 cans or 180 gallons of trash for each residence
and the fee for additional items is $5 for each large item and/or $1 for each
bag.
Future business
should include full disclosure of your intent when you establish service at one
of your properties. If you wish a large
amount of trash collected, the fee is $175.00, otherwise, please adhere to the contract
limits to avoid additional fees. The
local Code Enforcement Agency has been notified of the properties listed below
with no active service in Nicholasville.
[redacted] [redacted] [redacted] [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
For
the record, there is absolutely no truth I hung up on you. In fact, a male
voice told you to hang up the phone, when you became upset over the fees.
Regards,
[redacted]
Rumpke of KY
[email protected]
1-877-786-7537
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution wI'll close the case. I'm only told it won't happen again like I've been told 6 times already but I'll get my $13.93 back and take my business else where. Emails from Rumpke below.From: [redacted] <[redacted]Date: July 1, 2016 at 2:22:14 PM EDTTo: [redacted] C [redacted] <[redacted].[redacted]@rumpke.com>Subject: Re: Rumpke Acct [redacted] Revdex.com Complaint [redacted],Thanks for your call today to follow up. As we agreed, go ahead and send for the can to be picked up. Best regards,[redacted]###-###-####Sent from my iPhoneOn Jun 29, 2016, at 2:57 PM, [redacted] C [redacted] <[redacted].[redacted]@rumpke.com> wrote:Dear Mr. [redacted], We will only collect the Recycling cart if you choose to no longer participate in the service. Please consider using the Recycling service at no charge to you through September. If you still wish to discontinue the Recycling service we will collect the cart then. If you wish to no longer participate, let me know and we will collect the cart right away. [redacted]Manager, Customer ServicesRumpke - [redacted]###-###-####[redacted].[redacted]www.rumpke.com http://www.facebook.c...⇄ [redacted] <[redacted] To: [redacted] C [redacted] <[redacted].[redacted]>, Date: 06/28/2016 04:37 PM Subject: Re: Rumpke Acct [redacted] Revdex.com Complaint [redacted] Thank you. Will you be picking up the can?Best regards, [redacted] ###-###-#### Sent from my iPhone On Jun 28, 2016, at 4:35 PM, [redacted] C [redacted] <[redacted].[redacted]@rumpke.com> wrote:Mr. [redacted], Thank you for replying and I do appreciate your honesty. Your message was forwarded to the Recycling Manager. Our objective is to provide you with reliable service and eliminate the need for you to call us. Regarding the annual service invoice for $71.16, it was credited in our system when you cancelled service. Should you continue to recycle, you will receive a prorate invoice in September for service months 2016 October through 2017 July. In addition, I have requested a refund check in the amount of $13.93 be expedited back to you. Let me know if there is anything else that I can do for you. [redacted]Manager, Customer ServicesRumpke - Southeast Market###-###-####[redacted].[redacted]www.rumpke.comhttp://www.facebook.com/rum...⇄ [redacted] <[redacted]@hotmail.com>To: "[redacted].[redacted]@rumpke.com" <[redacted].[redacted]@rumpke.com>, Date: 06/27/2016 09:12 PMSubject: Rumpke Acct [redacted] Revdex.com Complaint [redacted] Good evening [redacted], I received you response via the Revdex.com website. Unfortunately, if I'm being honesty when I read "appreciate you notifying us of the issue and allowing us to the opportunity to make necessary adjustments" I just feel that's the appropriate business response. It's almost a slap in the face because I continue to read "The manager of the Rumpke recycling division spoke with the driver and has taken steps to ensure your recycling materials will be collected on a consistent schedule going forward" because I was told that for SIX weeks straight EVERY Tuesday when I would call and ask why my recycling was missed. Then I ask to cancel the service and my can goes missing and someone tells me that the driver might have confused my house with another! How do you take a can from one driveway and put it back in a completely different driveway and apparently on a complete different street since my can was never found on my street!!!??? I will apologize for my rude demeanor in this email but I hope you understand the aggravation when one has to call EVERY week for 6 weeks and then your can goes missing and then shows up the next week. And it's my true desire that this email is stern enough to make you want to take it to the appropriate manager to where some real changes come from it. The last time I spoke with someone I simply said cancel my service and come get your can! I don't care how inconvenient it is; I will recycle elsewhere! I mailed $13.93 on May 20th for the first bill I received. I've asked 3 times now for my $13.93 back, know I've received a bill for $71.16. If we can't void the $71.16 bill and send back my $13.93 then I will let the Revdex.com know we are not able to settle this matter. Please advise asap! [redacted]###-###-####
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though I do believe that it should be noted that Rumpke is using PLAUSIBLE DENIABILITY rather than accepting responsibility for its actions. Rumpke uses a third party to process online payments and is blaming the third party and/or a possible online entry error by me, to deny responsibility. Depending on the point of view, this practice may be acceptable by some. It is not acceptable by me but my biggest complaint was that Rumpke was not going to return my money as quickly as their subcontractor took it.After my complaint to Revdex.com, I received a very prompt, polite response from Rumpke and my funds were returned to me, electronically, and in a timely manner. Thank you Revdex.com. My problem would not have been handled in such a timely manner without Revdex.com assistance.
Regards,
[redacted]
Rumpke appreciates the opportunity to review and resolve this issue. Upon review of the account, a credit was issued in the amount of $100 to the account on 6/26/17. In addition, the refund was issued on 6/27/17. Due the original form of payment being a credit card, the refund was issued...
back to the card. Credit card refunds could take a few days to post back to the customer's account. A receipt of this transaction was emailed to Mr. [redacted]. A follow-up telephone call was made to Mr. [redacted] to confirm that the refund had been issued in the amount of $100. Rumpke apologizes for any inconvenience and frustration this may have caused the customer. If there are any further concerns, please contact me at ###-###-####.Sincerely,Laurie P[redacted]Customer Service Manager
Dear Mr. [redacted]: Thank you for bringing the service issues you've been having to our attention. We want to apologize for the inconvenience this has been and the frustration it has caused you and your family. This is not a standard service of Rumpke. We have shared the issue with our operations...
and customer service team. We will have a complimentary recycling cart delivered to you for your use. Please call us at ###-###-#### and we will work to rectify the situation. Thank you for your business!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Rumpke appreciates the opportunity to respond. Rumpke’s Safety Supervisor, Matt D., was contacted to respond to the reported issue. Mr. D. visited the site on 5/24/17 and assessed the placement of the neighbor’s dumpster. Mr. D. agreed that the dumpster needed to be...
removed and contacted operation management to ensure that this was completed on 5/24/17. If there are any further concerns, please contact Rumpke at ###-###-####. Sincerely, Laurie P. Customer Service Manager
March 23, 2017 Revdex.com Attn.: Ms. [redacted] 1 E Fourth Street, Suite 600 Cincinnati, Ohio 45202 RE: Complaint Number [redacted] Mr. [redacted] [redacted] To Whom It May Concern, This letter is in...
response to Mr. [redacted]’s complaint regarding the starting of service and delivery of equipment. A response was sent to Mr. [redacted]’s initial request for service on November 8, 2016. Unfortunately, Mr. [redacted] stated he did not receive this response so we’re assuming it must have been delivered to his spam mail. Our representative was unable to reach him by phone so we tried again to email Mr. [redacted] on November 21, 2016. At this time all charges have been credited and the account has a zero balance. The collection agency has been notified that the account was presented in error and has been removed. We apologize for any inconvenience this may have caused. Thank you for your assistance in this matter. Sincerely, Jennifer *. [redacted] Customer Service Manager Cc: Mr. [redacted] Cincinnati Regional Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
they did not pick up any trash for a whole month and I have called 4 times the bulk was ok to leave but they did not take a months worth of trash left out there
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Per phone call from the customer:The business has resolved my complaint & I am very satisfied.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ...
Regards,
[redacted]
We have reviewed Mr. [redacted]'s prior account with Rumpke and have determined the account was included in an area that Rumpke does not service. We have determined that a refund in the amount of $277.83 is due and we will be processing the refund in a paper check. The refund will be...
sent via mail to [redacted] in Mrs. [redacted] name.Thank You,Isaac R[redacted]Customer Service SupervisorRumpke Waste and Recycling1-800-828-8171
February 15, 2016
Revdex.com
Attn.: Ms. [redacted]
7 West 7th Street, Suite 1600
Cincinnati, Ohio 45202
RE: Complaint Number [redacted]
Ms. [redacted]
To Whom It May Concern,
This letter is in response to Ms. [redacted] complaint regarding billing for...
trash cart [redacted]. Ms. [redacted] stated her parents purchased the trash cart years ago while residing at [redacted].
After researching her parents account, unfortunately, no trash cart was ever listed at that address. Also, typically, when trash carts are purchased, the word, “SOLD”, is embossed on the side of the cart. That is Rumpke’s notification to our driver’s that the cart has been purchased and should not be removed. In addition, we do log the sale of the cart with the corresponding serial number on the customer’s account and it is kept as history in our records.
Ms. [redacted] was informed during a conversation with one of our Supervisor’s that the trash cart can only be purchased through Rumpke. We do not sell carts by any other method. Also, we do not offer a lease to own option. The Supervisor did return a call on December 18, 2015 to explain the results of the investigation; however, there was no answer.
We started billing Ms. [redacted] for rental on the cart due to a route audit on May 8, 2015 when the cart was found at the address. We would be willing to work with Ms. [redacted] on purchasing the cart at a reduced price if she would be interested. We will once again reach out to Ms. [redacted] to resolve this situation.
Thank you for your attention to this matter.
Sincerely, [redacted]
Cc: Mr. [redacted], Cincinnati Regional Vice President
Revdex.com:
Reference complaint ID [redacted]. After sending his last response to this complaint, Mr. [redacted], Rumpke Regional Safety Manager, called me on the phone. During that phone conversation we shared knowledge and Mr. [redacted] agreed to pay $100 to cover most of the cost to replace the driveway traffic block. I agreed to that amount. Today, Friday June 5th, I received the check in the U.S. Mail. I consider this case resolved.Thank you for your service.
Regards,
[redacted]
We apologize for the experience that Ms. [redacted] feels with her time having Rumpke as her service provider.
In researching our phone recordings and account information. We recovered that Ms. [redacted] had a bulk pick up out (not pre-scheduled) on July 22, 2015. The Rumpke driver left the bulk...
item after removing the regular trash service. We don't automatically take bulk items, as it adds a bulk pick up charge of 10.00 to the customers account. We didn't want to add fees to Ms. [redacted] account without her knowledge.
Ms. [redacted] called on July 29, 2015 and told us to cancel her service which we completed for her with an effective last pick up of July 29, 2015.
Prior to July 29, 2015, Rumpke does not have any reported missed trash service from Ms. [redacted]. The serviced was attempted/completed per what she was billed. The balance due of $44.13 covers services performed by Rumpke for Ms. [redacted]'s trash pick up in June and July.
We feel that we did service her regular Wednesday pick up during these two months and that the invoice of $44.13 is due for services rendered.
[redacted] Rumpke Waste & Recycling
Customer Service Manager
Central Ohio Market