Rumpke
would like to apologize for the inconvenience this matter has caused to the
residentA service promotion was mailed to the resident's address in error
Rumpke did receive the resident's request to start service as well as a check
for two months of serviceThe resident's address
was identified by
management as being outside of Rumpke's service area and the account was
immediately cancelledThe Operations Manager attempted to contact the resident
and left a message to inquire if the resident preferred the check to be
returned via mail or shreddedUpon no response, the Manager voided and
shredded the checkThe resident was never billed for services and the check
was never cashedAdditionally, funds were never deducted from the resident's
bank account and all financial information was destroyedRumpke offers a sincere apology
to the resident and will supply a letter confirming that the check was
destroyed
We apologize for the inconvenience and service lapse on our part. Concerning the unprofessional behavior on the part of our employee, Rumpke has taken corrective disciplinary action regarding this individual. Rumpke will provide a follow up copy of the informational guidelines for the
new collection program. There are no additional fees assessed to the customer regarding this issue Please let us know if you have any additional concerns or questions
Rumpke appreciates the opportunity to address the reported issue. The customer's account was reviewed and the payment posted to the account on 2/14/17. While funds may be held by the customer's financial institution at the time of payment, it can take an additional to
hours for the funds transfer and posting to customer's Rumpke accountPayment must be posted to Rumpke's account at least hours prior to the scheduled service day to resume services after suspension of service has occurred. Therefore, the service would be scheduled to resume the following service day of 2/28/16. An attempt was made to contact the customer by phone to resolve the issue on 2/15/and 2/16/17. Rumpke was going to provide an extra trash service for the customer on Friday 2/17/to resolve the issue. In order to return, we need to know if the trash is still at the curb for collection. Unfortunately, there has been no response to the messages leftA final attempt by email was made on 2/16/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** & *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are sorry for the inconvenience. Your trash and recycle cart should be removed tomorrow. Please have them where they can be seen from the street. The $charge will be waived thank you
August 26, Revdex.com Attn.: Ms*** *** E Fourth Street, Suite Cincinnati, Ohio RE: Mr*** *** Account Number *** * To Whom It May Concern, This letter
is in response to Mr***’s complaint regarding the charge for the trash cart. I have credited the charge and the appropriate agencies have been notified. The account now shows a zero balance We apologize for any inconvenience this may have caused Please do not hesitate to contact us at ###-###-#### between the hours of a.mand p.mif further information is necessary Thank you for your assistance in this matter Sincerely, Jennifer ** S*** Customer Service Manager Cc: MrJeffrey ER***, Cincinnati Regional Vice President
We appreciate the opportunity to respond to this matterAfter review of the claim, Rumpke has determined that the damage was not a direct result of actions by our employeesHowever in the best interest of maintaining a good relationship with our customer, Rumpke would like to offer a credit to be
applied to the customer's account in the amount of $50.00. Rumpke values Mr. *** business and hopes that this matter is resolved to his satisfaction
Mr*** was contacted by a member of Rumpke's sales team to address his concernsAn agreement was reached regarding future service. Rumpke thanks Mr*** for his business and the opportunity to respond to the issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Mr***, We apologize for the delayed response as well as the confusion with your trash cart replacementThe cart that was delivered to your home is a 95-gallon container, the same size as the previous cartHowever, the cart company has redesigned the look of the cart in recent yearsWe do apologize for removing the original cart, and any inconvenience this has caused If you would like to discuss in more detail, or have any questions, please contact me directly at ###-###-####Regards, Deborah A*** Customer Service Manager Rumpke Waste & Recycling
Ms*** was contacted and issued an apology for the delay in the refund process. The original refund check was cut on 5/20/and mailed at that timeHowever, the customer had reported that they had never received. After confirmation that the original check has not been cashed,
a new check is being issued on 7/2/15. This was discussed with Ms*** as well as when to expect the reissued refund check. Rumpke appreciates Ms***'s business and sincerely apologizes for the issue
We would like to apologize to Mr*** for the service and holiday schedule confusion. Our Route Manager, *** *** contacted Mr*** to get clarification on the issues. Mr*** found that the holidays that were considered missed was Memorial Day and Father's Day.
Memorial Day is a holiday we observe and we do run a day behind. Father's Day is not a holiday that Rumpke observes and all of our services run on schedule that week. Mr***'s pick up is Friday and we are unable to promise an exact time of pick up.We are very sorry to lose Mr***'s business and we will make sure his service is cancelled at the end of the paid period of August 31st.Sincerely,*** ***, Customer Service Manager
We do apologize for the inconvenience. Our route supervisor ran the route and indicated it was not out at 5:10am on Tuesday the 19th. We will credit the account and pick up everything next week. In the future we will call the customer when trash not out to let them know
thanks
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
August 2, *** *** Better Business Buerau E4th SteCincinnati, OH RE: Mr*** *** Complaint Number *** Dear Revdex.com, We are responding to the recent concern
from *** *** First of all, we would like to apologize for your recent experience with our online bill pay system, and the unnecessary frustration it causedWe have plans to replace the current online bill pay system, in the near future, to improve the customer experienceRumpke offers several payment options, in addition to the online bill pay system, including auto debit, which we would be happy to sfor Mr*** to prevent further service interruptionsCustomers can also choose to pay by cash or check via mail or at a *** Money Center. Rumpke does monitor and record calls coming into our customer call centerOur Area Customer Service Manager has reviewed Mr***’s conversations with our team members who attempted to assist him with his service interruption and paymentWe would like to continue to provide Mr*** service; however, Mr***’s future conversations with our team need to be respectful, and not include profanityIf the Revdex.com would like to review the calls between Mr*** and our staff, we would be happy to provideMr***’s payment was processed successfully this week, and service has resumedOur team is also returning today to collect this week’s trashThank you for the opportunity to address your concernsRegards, Jennifer * S*Rumpke Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** *** ***
Rumpke has received the complaint and reached out by telephone directly to the customer to discuss the matterAn amicable discussion regarding the circumstances surrounding service and pricing has resulted in a new written agreement between partiesUpon this mutual resolution Rumpke considers the
matter resolvedWe appreciate the opportunity to continue the working relationship with this customerIf I can provide anything further at this time please let me know
Per phone call from customer.My complaint has been resolved. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Rumpke
would like to apologize for the inconvenience this matter has caused to the
residentA service promotion was mailed to the resident's address in error
Rumpke did receive the resident's request to start service as well as a check
for two months of serviceThe resident's address
was identified by
management as being outside of Rumpke's service area and the account was
immediately cancelledThe Operations Manager attempted to contact the resident
and left a message to inquire if the resident preferred the check to be
returned via mail or shreddedUpon no response, the Manager voided and
shredded the checkThe resident was never billed for services and the check
was never cashedAdditionally, funds were never deducted from the resident's
bank account and all financial information was destroyedRumpke offers a sincere apology
to the resident and will supply a letter confirming that the check was
destroyed
We apologize for the inconvenience and service lapse on our part. Concerning the unprofessional behavior on the part of our employee, Rumpke has taken corrective disciplinary action regarding this individual. Rumpke will provide a follow up copy of the informational guidelines for the
new collection program. There are no additional fees assessed to the customer regarding this issue Please let us know if you have any additional concerns or questions
Rumpke appreciates the opportunity to address the reported issue. The customer's account was reviewed and the payment posted to the account on 2/14/17. While funds may be held by the customer's financial institution at the time of payment, it can take an additional to
hours for the funds transfer and posting to customer's Rumpke accountPayment must be posted to Rumpke's account at least hours prior to the scheduled service day to resume services after suspension of service has occurred. Therefore, the service would be scheduled to resume the following service day of 2/28/16. An attempt was made to contact the customer by phone to resolve the issue on 2/15/and 2/16/17. Rumpke was going to provide an extra trash service for the customer on Friday 2/17/to resolve the issue. In order to return, we need to know if the trash is still at the curb for collection. Unfortunately, there has been no response to the messages leftA final attempt by email was made on 2/16/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** & *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are sorry for the inconvenience. Your trash and recycle cart should be removed tomorrow. Please have them where they can be seen from the street. The $charge will be waived thank you
August 26, Revdex.com Attn.: Ms*** *** E Fourth Street, Suite Cincinnati, Ohio RE: Mr*** *** Account Number *** * To Whom It May Concern, This letter
is in response to Mr***’s complaint regarding the charge for the trash cart. I have credited the charge and the appropriate agencies have been notified. The account now shows a zero balance We apologize for any inconvenience this may have caused Please do not hesitate to contact us at ###-###-#### between the hours of a.mand p.mif further information is necessary Thank you for your assistance in this matter Sincerely, Jennifer ** S*** Customer Service Manager Cc: MrJeffrey ER***, Cincinnati Regional Vice President
We appreciate the opportunity to respond to this matterAfter review of the claim, Rumpke has determined that the damage was not a direct result of actions by our employeesHowever in the best interest of maintaining a good relationship with our customer, Rumpke would like to offer a credit to be
applied to the customer's account in the amount of $50.00. Rumpke values Mr. *** business and hopes that this matter is resolved to his satisfaction
Mr*** was contacted by a member of Rumpke's sales team to address his concernsAn agreement was reached regarding future service. Rumpke thanks Mr*** for his business and the opportunity to respond to the issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Mr***, We apologize for the delayed response as well as the confusion with your trash cart replacementThe cart that was delivered to your home is a 95-gallon container, the same size as the previous cartHowever, the cart company has redesigned the look of the cart in recent yearsWe do apologize for removing the original cart, and any inconvenience this has caused If you would like to discuss in more detail, or have any questions, please contact me directly at ###-###-####Regards, Deborah A*** Customer Service Manager Rumpke Waste & Recycling
Ms*** was contacted and issued an apology for the delay in the refund process. The original refund check was cut on 5/20/and mailed at that timeHowever, the customer had reported that they had never received. After confirmation that the original check has not been cashed,
a new check is being issued on 7/2/15. This was discussed with Ms*** as well as when to expect the reissued refund check. Rumpke appreciates Ms***'s business and sincerely apologizes for the issue
My services were restored but only after being cut for non-payment after Rumpke refused to take my payment. My complaint stands
We would like to apologize to Mr*** for the service and holiday schedule confusion. Our Route Manager, *** *** contacted Mr*** to get clarification on the issues. Mr*** found that the holidays that were considered missed was Memorial Day and Father's Day.
Memorial Day is a holiday we observe and we do run a day behind. Father's Day is not a holiday that Rumpke observes and all of our services run on schedule that week. Mr***'s pick up is Friday and we are unable to promise an exact time of pick up.We are very sorry to lose Mr***'s business and we will make sure his service is cancelled at the end of the paid period of August 31st.Sincerely,*** ***, Customer Service Manager
We do apologize for the inconvenience. Our route supervisor ran the route and indicated it was not out at 5:10am on Tuesday the 19th. We will credit the account and pick up everything next week. In the future we will call the customer when trash not out to let them know
thanks
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
August 2, *** *** Better Business Buerau E4th SteCincinnati, OH RE: Mr*** *** Complaint Number *** Dear Revdex.com, We are responding to the recent concern
*Rumpke Customer Service
from *** *** First of all, we would like to apologize for your recent experience with our online bill pay system, and the unnecessary frustration it causedWe have plans to replace the current online bill pay system, in the near future, to improve the customer experienceRumpke offers several payment options, in addition to the online bill pay system, including auto debit, which we would be happy to sfor Mr*** to prevent further service interruptionsCustomers can also choose to pay by cash or check via mail or at a *** Money Center. Rumpke does monitor and record calls coming into our customer call centerOur Area Customer Service Manager has reviewed Mr***’s conversations with our team members who attempted to assist him with his service interruption and paymentWe would like to continue to provide Mr*** service; however, Mr***’s future conversations with our team need to be respectful, and not include profanityIf the Revdex.com would like to review the calls between Mr*** and our staff, we would be happy to provideMr***’s payment was processed successfully this week, and service has resumedOur team is also returning today to collect this week’s trashThank you for the opportunity to address your concernsRegards, Jennifer * S
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** *** ***
Rumpke has received the complaint and reached out by telephone directly to the customer to discuss the matterAn amicable discussion regarding the circumstances surrounding service and pricing has resulted in a new written agreement between partiesUpon this mutual resolution Rumpke considers the
matter resolvedWe appreciate the opportunity to continue the working relationship with this customerIf I can provide anything further at this time please let me know
Per phone call from customer.My complaint has been resolved. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]