March 13, 2017[redacted] Dear [redacted], We received notification from the Revdex.com regarding the amount required to resume your Rumpke service at the above mentioned address. I apologize that the customer service...
representative did not clearly communicate the amount due to resume your account. The weekly trash limit in [redacted] is six (6) cans/bags or 210 gallons per week. Notification in advance is required for anything that does not fit inside a can or bag or if the volume exceeds the limit. Please find below a recap of your account activity. The Past Due Balance reflects weekly trash services you received and includes an adjustment for January and February when service was not received. The Total Due to Resume amount is required to begin your service again. You began service in August of 2016 and since we do not have a record of any payment, service was suspended in December. We invoice $75.48 quarterly for trash service plus fuel, and payment is required within 90 days to maintain service and avoid additional fees. An additional $10.50 per quarter was applied for the trash cart rental that was removed in January, 2017. 08/28/16 Service started (Aug 28-Aug 31 + Sep,Oct,Nov) $ 78.09 08/30/16 Trash cart (Aug 30-Aug 31 + Sep,Oct,Nov) $ 11.39 �...⇄ Accumulated Total $ 89.48 11/01/16 Trash w/cart (Dec, Jan, Feb) $ 86.95 �...⇄ Accumulated Total $176.43 01/01/17 Service Interrupted – Non-payment 03/10/17 Adjusted Charges for Jan-Feb Service/Cart -$ 57.99 Past Due Balance $118.44 Mr. [redacted], the following payment is required to resume service: Past Due Balance (Aug 28-Dec 31) $118.44 Trash Service –no cart (Mar, Apr, May) ...⇄ 75.72 Service reinstatement fee �...⇄ 20.00 Total Due to Resume $214.16 Please do not hesitate to contact me with any additional inquiries at 877-7867537 option 1 + 7676. Regards,[redacted]Rumpke, Southeast MarketManager, Customer Services Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When the customer signs up for the service customer expect trash to be picked up on the service day, Rumpke has always ignored to resolved customer complaints and would never agree its there fault or mistake. The only concern I have is when particular address have a trash day it is the responsibility of Rumpke to pick the trash for that particular day what ever is minimum or scheduled by customer for example at 236 bass pond glen on Friday may 29th there was only 6 bags and 1 mattress on curb which was the responsibility of driver to pick up rather than just leaving there everything and also if any of the below mentioned property had extra trash who is asking you to pick that your job is to pick whatever minimum bags you are suppose to pick up for that service day when you are charging the customer. (6 bags and 1 mattress is not the whole house ) All the representative and supervisors in this business are very rude, they think they are doing a favor by picking up trash, they always want advance payment and don't want to do there job. I wish Nicholasville city would start they own trash service so people will not have to deal this rude company anymore.There charges are outrageous too .I want them to refund my advance payment I made for this particular address Asap. Regards,[redacted]
I would like to apologize to Mr. [redacted] for the issues he has had with his Rumpke account. When we received Mr. [redacted]'s payment and his account was resumed with the assumption that Mr. [redacted] wanted to continue with his trash service. The account is cancelled and all billing has been...
removed. The account is a zero balance.I am sorry for any inconvenience this has caused Mr. [redacted].Sincerely,[redacted], Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
During the current contract term, at the customers request, we changed from one service type to another to accommodate the customer's needs and concerns. The new rate was calculated at a less than profitable level. We found it necessary to implement an increase in rate. We have subsequently...
negotiated a new rate to come close to matching a competitor quote. We are working within the terms of a duly executed services agreement. Rumpke considers the matter resolved.
Cordially submitted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Rumpke made the mistake in charging me for a commercial business, therefore they should refund the amount incorrectly charged. It is their responsibility to make sure customers are billed correctly. It is unprofessional and ethically wrong to leave the situation without a remedy, and that would be a full refund of the overages.
June 30, 2017 [redacted] Dear Mr. [redacted], I apologize our service has failed to meet your expectations. Our goal remains, to provide consistent service and it appears we fell short of our goal on more than one occasion. Your...
frustration with our lack of consistent service is certainly understandable and our operations team has taken measures to correct the situation. A credit in the amount of $43.26 has been applied to your account. Again, please accept my apology on behalf of the Rumpke Operations Team and contact me directly with any other questions or concerns. Sincerely Debbie A[redacted] Manager, Customer Services ###-###-#### [redacted] Tell us why here...
Mr. [redacted]'s balance has been cleared to zero. We do not stop service when we bill a customer and if we do not receive payment right away. We bill 3 months in advance before service happens. We do not automatically know when a customer wants to cancel service until the customer contacts us. ...
Mr. [redacted] can disregard the bill he received he does not owe.
Sincerely,
Christine [redacted]
Customer Service Manager
Central Ohio Market
I would like to apologize to Mr. [redacted] for any inconvenience we have caused. Email has been sent to the collection agency to remove all charges from collections. A letter will be sent from the collection agency to Mr. [redacted] letting him know of the removal.
Sincerely,
[redacted]...
[redacted]
Customer Service Manager
Central Ohio Market
April 8, 2016 Revdex.com Attn.: Ms. [redacted]
** [redacted] RE: Complaint Number [redacted] [redacted] This letter is in response to Mr. [redacted]...
complaint regarding trash removal. Rumpke did return to remove the additional trash that was at the curb. Effective with the Consortium contract, individuals were notified that if they were choosing the limited service and were currently utilizing a cart, the rental carts would be exchanged with a limited cart and customer owned carts would no longer be acceptable. They were told that they could give their “Customer Owned” carts to family or friends; however, they were to notify Rumpke so we could mark the accounts accordingly with the appropriate numbers. The cart Mr. [redacted] acquired was a rental cart and was to be removed by Rumpke. Rumpke waste carts are the exclusive property of Rumpke and not available for sale through private parties. Carts sold by Rumpke have the word “SOLD” stamped into the side of the cart. Mr. [redacted] should be well informed that any further carts he purchases from any party other than Rumpke, should have “SOLD” imprinted into the cart, otherwise, he is purchasing unauthorized property. We have addressed this with him in previous complaints with the Revdex.com. Please refer to Complaint number [redacted] which was addressed in February 2011. When Rumpke receives information that an individual has unauthorized possession of Rumpke property, they will be working with the local law enforcement to retrieve the property as well as possibly seeking the filing of formal charges when appropriate. If you need any additional information, please do not hesitate to contact me at ([redacted] between the hours of 8:00 a.m. and 5:00 p.m. Thank you for your assistance in this matter. Sincerely, [redacted] Cc: [redacted], Cincinnati Regional Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We attempted to contact Ms[redacted] to discuss her concerns and have been unable to reach her. The account that was in question at [redacted], was updated and being serviced by another office. Through that transition, it was not communicated properly the container type at this address. When the...
servicing office realized it was a 2 yard dumpster (versus standard residential curb service) it created a gap in service. We have cleaned up the balance to zero on that account to offset the missed pick ups. A new dumpster service has been set up to be able to service the location better. Since this has been updated and corrected, we have not been made aware of any service issues.
It has been 20 days now that I stopped my service with Rumpke. The money they stole from my bank account was returned after days of calling and being lied to, only after a complaint was filed with Revdex.com did this happen. I also was told to place Rumpke trash containers next to curb to be picked up. After 14 days a truck came out and picked up 2 of the 3 cans. The 3rd can located at 5[redacted] is still sitting curbside now for 20 days. If Rumpke does not want this container please say so. I'm sure their competitor will not have a problem crushing it up.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for allowing Rumpke to address the concern. Upon review, the account was turned over to a collection agency on February 2, 2017. A payment posted to Mr. [redacted]'s account on February 14, 2017. There was a delay in reporting the payment to the collection agency. ...
Rumpke apologizes for any inconvenience and frustration this may have caused. The collection agency has been contacted to remove the account and a letter was sent to Mr. [redacted] via email confirming this action. If there are any further concerns, please feel free to contact me directly at ###-###-####.Sincerely,Laurie [redacted]Customer Service Manager
April 21, 2019 [redacted] Re: Revdex.com complaint [redacted] Dear [redacted], Thank you for taking my call today regarding your account balance and customer service experience. ...
Again, allow me to express my sincere apology for your experience with our customer service department. Your situation was used as an opportunity to improve our service to all involved. Our goal continues to be providing exceptional customer service to each one of our customers. Because our customer service team was less than expected, including the multiple billing errors, the agreed upon credit has been applied to your account balance, leaving the balance due at $38.47. I am glad we discussed the situation, compromised, and retain your service. Please contact me should you have any further inquiries. Sincerely, Debbie A. Manager, Customer Services Rumpke of Kentucky, Southeast Market ###-###-#### [redacted]
We are sorry for the inconvenience. I have spoken to the customer and taken the charges off and removed the can from the correct address thanks
March 13, 2017[redacted] Dear [redacted], We received notification from the Revdex.com regarding the amount required to resume your Rumpke service at the above mentioned address. I apologize that the customer service...
representative did not clearly communicate the amount due to resume your account. The weekly trash limit in [redacted] is six (6) cans/bags or 210 gallons per week. Notification in advance is required for anything that does not fit inside a can or bag or if the volume exceeds the limit. Please find below a recap of your account activity. The Past Due Balance reflects weekly trash services you received and includes an adjustment for January and February when service was not received. The Total Due to Resume amount is required to begin your service again. You began service in August of 2016 and since we do not have a record of any payment, service was suspended in December. We invoice $75.48 quarterly for trash service plus fuel, and payment is required within 90 days to maintain service and avoid additional fees. An additional $10.50 per quarter was applied for the trash cart rental that was removed in January, 2017. 08/28/16 Service started (Aug 28-Aug 31 + Sep,Oct,Nov) $ 78.09 08/30/16 Trash cart (Aug 30-Aug 31 + Sep,Oct,Nov) $ 11.39 �...⇄ Accumulated Total $ 89.48 11/01/16 Trash w/cart (Dec, Jan, Feb) $ 86.95 �...⇄ Accumulated Total $176.43 01/01/17 Service Interrupted – Non-payment 03/10/17 Adjusted Charges for Jan-Feb Service/Cart -$ 57.99 Past Due Balance $118.44 Mr. [redacted], the following payment is required to resume service: Past Due Balance (Aug 28-Dec 31) $118.44 Trash Service –no cart (Mar, Apr, May) ...⇄ 75.72 Service reinstatement fee �...⇄ 20.00 Total Due to Resume $214.16 Please do not hesitate to contact me with any additional inquiries at 877-7867537 option 1 + 7676. Regards,[redacted]Rumpke, Southeast MarketManager, Customer Services Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When the customer signs up for the service customer expect trash to be picked up on the service day, Rumpke has always ignored to resolved customer complaints and would never agree its there fault or mistake. The only concern I have is when particular address have a trash day it is the responsibility of Rumpke to pick the trash for that particular day what ever is minimum or scheduled by customer for example at 236 bass pond glen on Friday may 29th there was only 6 bags and 1 mattress on curb which was the responsibility of driver to pick up rather than just leaving there everything and also if any of the below mentioned property had extra trash who is asking you to pick that your job is to pick whatever minimum bags you are suppose to pick up for that service day when you are charging the customer. (6 bags and 1 mattress is not the whole house ) All the representative and supervisors in this business are very rude, they think they are doing a favor by picking up trash, they always want advance payment and don't want to do there job. I wish Nicholasville city would start they own trash service so people will not have to deal this rude company anymore.There charges are outrageous too .I want them to refund my advance payment I made for this particular address Asap. Regards,[redacted]
I would like to apologize to Mr. [redacted] for the issues he has had with his Rumpke account. When we received Mr. [redacted]'s payment and his account was resumed with the assumption that Mr. [redacted] wanted to continue with his trash service. The account is cancelled and all billing has been...
removed. The account is a zero balance.I am sorry for any inconvenience this has caused Mr. [redacted].Sincerely,[redacted], Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
During the current contract term, at the customers request, we changed from one service type to another to accommodate the customer's needs and concerns. The new rate was calculated at a less than profitable level. We found it necessary to implement an increase in rate. We have subsequently...
negotiated a new rate to come close to matching a competitor quote. We are working within the terms of a duly executed services agreement. Rumpke considers the matter resolved.
Cordially submitted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Rumpke made the mistake in charging me for a commercial business, therefore they should refund the amount incorrectly charged. It is their responsibility to make sure customers are billed correctly. It is unprofessional and ethically wrong to leave the situation without a remedy, and that would be a full refund of the overages.
June 30, 2017 [redacted] Dear Mr. [redacted], I apologize our service has failed to meet your expectations. Our goal remains, to provide consistent service and it appears we fell short of our goal on more than one occasion. Your...
frustration with our lack of consistent service is certainly understandable and our operations team has taken measures to correct the situation. A credit in the amount of $43.26 has been applied to your account. Again, please accept my apology on behalf of the Rumpke Operations Team and contact me directly with any other questions or concerns. Sincerely Debbie A[redacted] Manager, Customer Services ###-###-#### [redacted] Tell us why here...
Mr. [redacted]'s balance has been cleared to zero. We do not stop service when we bill a customer and if we do not receive payment right away. We bill 3 months in advance before service happens. We do not automatically know when a customer wants to cancel service until the customer contacts us. ...
Mr. [redacted] can disregard the bill he received he does not owe.
Sincerely,
Christine [redacted]
Customer Service Manager
Central Ohio Market
I would like to apologize to Mr. [redacted] for any inconvenience we have caused. Email has been sent to the collection agency to remove all charges from collections. A letter will be sent from the collection agency to Mr. [redacted] letting him know of the removal.
Sincerely,
[redacted]...
[redacted]
Customer Service Manager
Central Ohio Market
April 8, 2016 Revdex.com Attn.: Ms. [redacted]
** [redacted] RE: Complaint Number [redacted] [redacted] This letter is in response to Mr. [redacted]...
complaint regarding trash removal. Rumpke did return to remove the additional trash that was at the curb. Effective with the Consortium contract, individuals were notified that if they were choosing the limited service and were currently utilizing a cart, the rental carts would be exchanged with a limited cart and customer owned carts would no longer be acceptable. They were told that they could give their “Customer Owned” carts to family or friends; however, they were to notify Rumpke so we could mark the accounts accordingly with the appropriate numbers. The cart Mr. [redacted] acquired was a rental cart and was to be removed by Rumpke. Rumpke waste carts are the exclusive property of Rumpke and not available for sale through private parties. Carts sold by Rumpke have the word “SOLD” stamped into the side of the cart. Mr. [redacted] should be well informed that any further carts he purchases from any party other than Rumpke, should have “SOLD” imprinted into the cart, otherwise, he is purchasing unauthorized property. We have addressed this with him in previous complaints with the Revdex.com. Please refer to Complaint number [redacted] which was addressed in February 2011. When Rumpke receives information that an individual has unauthorized possession of Rumpke property, they will be working with the local law enforcement to retrieve the property as well as possibly seeking the filing of formal charges when appropriate. If you need any additional information, please do not hesitate to contact me at ([redacted] between the hours of 8:00 a.m. and 5:00 p.m. Thank you for your assistance in this matter. Sincerely, [redacted] Cc: [redacted], Cincinnati Regional Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We attempted to contact Ms[redacted] to discuss her concerns and have been unable to reach her. The account that was in question at [redacted], was updated and being serviced by another office. Through that transition, it was not communicated properly the container type at this address. When the...
servicing office realized it was a 2 yard dumpster (versus standard residential curb service) it created a gap in service. We have cleaned up the balance to zero on that account to offset the missed pick ups. A new dumpster service has been set up to be able to service the location better. Since this has been updated and corrected, we have not been made aware of any service issues.
It has been 20 days now that I stopped my service with Rumpke. The money they stole from my bank account was returned after days of calling and being lied to, only after a complaint was filed with Revdex.com did this happen. I also was told to place Rumpke trash containers next to curb to be picked up. After 14 days a truck came out and picked up 2 of the 3 cans. The 3rd can located at 5[redacted] is still sitting curbside now for 20 days. If Rumpke does not want this container please say so. I'm sure their competitor will not have a problem crushing it up.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for allowing Rumpke to address the concern. Upon review, the account was turned over to a collection agency on February 2, 2017. A payment posted to Mr. [redacted]'s account on February 14, 2017. There was a delay in reporting the payment to the collection agency. ...
Rumpke apologizes for any inconvenience and frustration this may have caused. The collection agency has been contacted to remove the account and a letter was sent to Mr. [redacted] via email confirming this action. If there are any further concerns, please feel free to contact me directly at ###-###-####.Sincerely,Laurie [redacted]Customer Service Manager
April 21, 2019 [redacted] Re: Revdex.com complaint [redacted] Dear [redacted], Thank you for taking my call today regarding your account balance and customer service experience. ...
Again, allow me to express my sincere apology for your experience with our customer service department. Your situation was used as an opportunity to improve our service to all involved. Our goal continues to be providing exceptional customer service to each one of our customers. Because our customer service team was less than expected, including the multiple billing errors, the agreed upon credit has been applied to your account balance, leaving the balance due at $38.47. I am glad we discussed the situation, compromised, and retain your service. Please contact me should you have any further inquiries. Sincerely, Debbie A. Manager, Customer Services Rumpke of Kentucky, Southeast Market ###-###-#### [redacted]