Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***

Hello,Thank you for reaching back out to usAs our refund time frame is 14-20 BUSINESS days as mentioned previously, we have kept an eye on your order and have verified that your refund was completed within the time frameDepending on your financial institution your refund would post back to your account within 3-business days from the date of completion. Please let us know if you haven't seen your refund and we would be happy to provide you with the transaction IDLet us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
This is a follow up complaint to Complaint ID: ***I have yet to receive my refund from the company and wish this issue to come to a closeOriginal complaint details: "I placed an order more than months agoI contacted the company several times to get an understanding of when I should expect my order but they never provided any additional informationAfter finally giving in and requesting a refund, the company has dragged their feet on that as wellBased on research (that I wish I had done prior to my original purchase), this seems to continue to be a problem and it appears that the business is really just a scam."

Hello,Thank you for reaching out to usI am sorry to hear that you received the incorrect bouquetI have pulled up your order and confirmed that you have spoke with a member of our wedding department and a new bouquet is being made and will be shipped out to youPlease let us know if there is
anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usWe previously advised you that your refund was with our Accounts PayableWe have verified that your refund check was sent to the address that was provided to us at the time of cancellationThat check was sent to you on February 16thLet us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is truly unfortunate that it took over months for my order to be completeI am by no means satisfied with this resolution, but I will accept it at this pointI think the current F rating for Eco Flower is justified and I will continue to alert people of your shady practices.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delayI have pulled up your order and confirmed that it has already been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-
business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there will be no point in continuing the conversation.The 2nd half of the order arrived days later. A wall hanging with no way to hang it. Very disappointed in their product and complete lack of customer service
Sincerely,
*** ***

Hello,Thank you for reaching out to usI have pulled up your orders and confirmed that order, ***, has been cancelled and the refund is currently being processedAs for your order, ***, it has shipped and was delivered to youWe have done an extensive search for any emails
requesting cancellation and we have not found oneIf you prefer a refund on the order you must return the items in the original packaging to our warehouseOnce the items are returned a refund will be processed back to your original form of paymentPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and verified that your order was refunded prior to the filing of your complaintI have also reviewed all email correspondence and show that we notified you shortly after your order placement to advised you of the delayAlso show
that you were never provided a estimated timeframe due to the delayWe do apologize for the delay!! An email confirmation was sent to the email address on fileDepending on your financial institution, your refund may take 3-business days from the date of the emailIf that timeframe has passed please let us know and we will be happy to provide a transaction ID to provide to your bank.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been shipped and deliveredWe do hope you love the items you received and hope that your day was beautiful!! Please let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching back out to usAgain, as the order has shipped and is in transit to the shipping address on file, the order is not eligible for refundIf you chose to return or refuse the package you mayOnce the order has been received back to our warehouse than at that time a refund would be processed back to the original form of payment. In regards to the shipping information DHL is our shipping partner and they process the shipment to our partner carrierI am including a link to better track your shipment, ***You are also able to track the package via USPS and I am including a link to that as well, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize that you have not received your refundWe have tracked your return and it is awaiting delivery to our warehouseOnce the order has been delivered to our warehouse our customer service department will process your refundAn email confirmation has
been sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:I responded to the email within an hour yesterday and haven’t gotten a response which is typical for this company. I requested a new bouquet and all lilac scents. Again I am thoroughly disgusted at this company and lack of customer service.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a refund on 9/1, two and a half weeks after they said I would receive itI still find their deceptive business practices shameful
Sincerely,
*** ***

Hello,Thank you for reaching back out to usI do apologize, our customer service department is currently 10-days behind on emails as stated in our FAQ pageI have reviewed your order and your order was shipped prior to the receipt of your emailAs the order has been shipped and delivered the order is not eligible for refund. Thank you

Complaint: ***
I am rejecting this response because:I am the wife of the customer and the intended recipient of
the flowersMy husband’s name is *** *** and his email is ***We would prefer not to have to put in another complaint.
Sincerely,
*** ***

Hello,Thank you for reaching back out to usAs your order has been delivered, your order is not eligible for refund. Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that it was placed on April 22ndPer our Terms & Conditions, it is our goal to ship all orders within business daysAt this time your order is currently on the 11th business day and will be shipping soonAt this
time the order is not eligible for refundI do apologize that you have not receive a response from our customer service at this time, they are currently days behind on emailsOnce your order has been completed you will receive an email with trackingPlease let us know if there is anything else that we can help you with.Thank you