Edgepark Medical Supplies

Thank you for bringing to our attention the concerns expressed in the complaint filed on 9/9/We have researched the complaint and spoke with the customer to apologize for any inconvenienceEdgepark obtained the proper documentation, and the order was shippedThe customer was provided a
direct point of contact moving forward and was happy with the resolution. Thank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 2/1/We have researched the complaint and attempted to reach the customer to apologize for any inconvenienceAll pending orders have shipped to the customerTo avoid future order delays, we are working to
obtain all required documentationWe will continue to monitor the account to ensure proper processing of monthly ordersThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 5, 2016/02/18) */
Thank you for bringing to our attention the
concerns expressed in the complaint filed on 2/9/We have researched the complaint and attempted to reach out to the customer to apologize for any inconvenience
Although we have been unable
to connect with the customer, we have addressed all concerns contained in the above listed complaintThe patient account has been credited appropriately and we consider this matter resolved
Thank you again for bringing this matter to our attention

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have been in touch with the customer and are still working towards a resolutionThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

I am rejecting this response because:
I talked to them and told them that, during the sale, they misrepresented the product and the costs of the monthly supplies, which they are obligated to doThey listened to the call where the sale was made and confirmed that I was correct when I said that they told me the monthly supplies would be roughly $a monthThat was a lieThere was another supply that costs about $100+!for a month supplyThey also said that they were unaware that the audible alert function of the device did not function properlyThey also told me that my purchase would satisfy my insurance deductible for the yearThey liedIt did not apply to my deductibleTheir patient/client bill of rights states that their "mission is to provide our customers with the best answer to their medical supply needsThis goal is achieved without compromising the HIGHEST MORAL AND ETHICAL STANDARDS for our customers and associatesAs a PATIENT of Edgepark Medical Supplies, you have the right to be fully informed verbally and/or in writing care is initiated of the following: ...Specific charges for services to be paid by you and those charges covered by insurance."I was treated as a potential sale and not as a patientI feel that I was used and exploited. Deborah V*** was the employee that made the initial sale and failed to adhere to policies that are in place to respect my rights as a patientDan M*** listened to recording of this sales call and affirmed that my claims about their incorrect disclosure of pricing and their non-disclosure of potential product defects were correctMy rights have been violated and I would like my money backIf this doesn't happen I intend to pursue legal actionI would assume that I am not the only patient who's rights have been violated and I would encourage Edgepark to take me seriously

Thank you for bringing to our attention the concerns expressed in the complaint filed on 2/20/We have researched the complaint and attempted to reach the customer to apologize for any inconvenienceThe customer’s order has shippedAt this time, all necessary documentation is on file for continued delivery of orders, and no further delays are anticipatedWe will continue to monitor the customer’s account to ensure future orders process timelyThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have researched the complaint and spoke with the customer to apologize for any inconvenienceWe obtained the information needed to resolve the issue and the necessary adjustments were made to the customer’s
accountThere is no further action needed at time Thank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a phone call from Elizabeth at Edgepark who was very apologetic and seemed sincereShe was willing to listen to the whole story and felt bad about all the pain my son endured due to their horrible customer serviceAlthough I would like reimbursement for the $433, I am not pursuing it any further. Thank you for helping me resolve this issue and make Edgepark aware of what their actions caused on a personal level.*** ***

Initial Business Response /* (1000, 5, 2016/02/15) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 2/3/We have researched the complaint and made several attempts to contact the customer to apologize for any inconvenience
Based on the review of
the account, it was determined that Edgepark previously came to an agreement with the customer on the balance in question on 10/15/There are no additional adjustments needed at this timePlease consider this matter resolved
Thank you again for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.We know by next month if billing has truely ceased, but do feel Edgepark did find the prper resolution with thier statement Thank you

Final Consumer Response /* (2000, 7, 2015/09/15) */
From: Nikolina G*** ***
Date: Tue, Sep 15, at 9:AM
Subject: RE: (EXTERNAL) Revdex.com Complaint Case# *** (Ref*)
To: Revdex.com ***
Cc:
***
Hi,
Edgepark has contacted me and has solved my issueIn case you want to update my complaint

Initial Business Response /* (1000, 5, 2016/01/21) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 1/19/We have researched the complaint and spoken with the customer to apologize for any inconvenience
The necessary adjustments have been made to
the customer's accountPlease consider this matter resolved
Thank you again for bringing this matter to our attention
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company's employee did apologize, but when asked why they did not respond to my two faxes and why at least employees could not resolve this problem she had no response other than she would look into itI told her that I think their employees need more consumer service training and I would never deal with this company again due to their horrible consumer services
This was such a hassle to get a small refund and if I did not contact the Revdex.com I would not have heard back from them
Final Consumer Response /* (3000, 15, 2016/03/11) */
***Document Attached***
I spoke with someone by the name of Bobby when I received an email stating I owe $and he said it was their mistake and he would take care of itAs of today I received another email from Edgepark stating I owe $
Please help me resolve this for once and for allI am never dealing with this company again! I do not owe $
Final Business Response /* (4000, 17, 2016/03/18) */
Thank you for bringing to our attention the concerns expressed in the complaint filed
Based on the review of the account, Edgepark has made the necessary adjustments to reflect no balance on the customer's accountAdditionally, the customer has been mailed a statement that details this informationAgain we apologize for any inconvenience this has caused
Thank you again for bringing this matter to our attention

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have researched the complaint and spoken with the customer to apologize for any inconvenienceAfter a review of the account, we have identified a processing error and have taken the necessary steps to
rectify the situationThe orders have shipped, and we have coached staff to ensure proper processing moving forwardWe have also provided the customer with a direct point of contact for future ordering needsWe apologize for any inconvenience this delay may have causedThank you again for bringing it to our attentionSincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 6, 2015/06/03) */
We have contacted the customer and are in the process of working on a suitable resolutionAn updated will be provided upon closure of this complaint
Initial Consumer Rebuttal /* (3000, 8, 2015/06/04) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The business never contacted us to resolve this situationThey called to find out about a paymentThey are incompetent and should not be qualified to help people in the medical supply businessComments on their facebook page lists other clients with same issues
Final Business Response /* (4000, 10, 2015/06/09) */
Thank you for bringing to our attention the concerns expressed by Ms*** regarding the complaint filed on 05/20/We have reviewed the account and all documentation involvedThe insurance has confirmed that the balance due was valid based on the current coverage in placeWe have also reviewed the process and are working to improve the communication of order status on our endWe have followed the current requirements put in place by the insurance in order to ensure payment of claims and this does cause a delay in the orderWe have contacted Ms*** to discuss a resolution to her concerns and apologize for any inconvenience she has experienced
Please consider this matter resolved
Thank you again for bringing this matter to our attention
Final Consumer Response /* (4200, 12, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this because the business never completed this response from them to youThis company does not stand behind their claim to resolve anythingEvery time a representative calls they have a different answerthey evidently don't care about people with medical concernsHorrible, horrible

Thank you for bringing to our attention the concerns
expressed in the complaint filed on 06/29/We have researched the
complaint and several attempts to reach the customer to apologize for any
inconvenienceWe have provided the customer with a direct point of
contact.
Thank
you again for bringing this matter to our
attention
Sincerely,
The Edgepark Patient Advocacy Team

I originally called to have my son G5 transmitter replaced because it had died, No problem right I was talked into upgrading to G6 which I knew about because of our Endocrinologist and was excited. I was told that we could use our old receiver no problem, this was on Nov 27 1st lie, I called that Sat Dec 1st for update on shipment told it was sent and would receive it on Monday or Tuesday 2nd lie. Finally got order on Thursday the 6th to find out that our receiver is NOT compatible and we have no other devices that are compatible. Called Friday return G6 and get G5 transmitter No problem I'm told it will ship today 3rd lie. Now Sat Dec 7th no receiver for past 11 days, but my 5 year old diabetic is having hypoglycemic events daily sometimes twice! We have reverted back to checking his sugar multiple times daily and throughout the night, something we haven't had to do since he was diagnosed at age 13 months. Now we are suppose to wait till Monday to get something that should have been received 10 days ago. Customer service persons are pleasant but unaccountable. Never a supervisor around to speak with. Frustrated, anxious to be without the sensor for another 2 days. Sick to my stomach about lack of responsibility regarding life saving equipment. This is the only company my insurance company will use. Although I will be contacting them regarding the company I am forced to use due to the insurance policy. I am in the medical field and have never seen such blatant disregard for patient safety. I only hope that the sensor that was suppose to be sent Friday will arrive on Monday. I can only wish that this company experiences the upset, frustration and inability to care for their loved ones as I have felt for the past 2 weeks due to their lack of education of products they sell, lack of motivation to ensure their clients are being cared for and the lack of respect to a chronic illness with the proper equipment helps ease already difficult diagnosis. Thank you for reading I can only hope to help someone else avoid this situation.

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint apologize for any inconvenience. All pending orders have shipped to the customer and we will monitor the account going forward to ensure timely order processing.   Thank you...

again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. An updated statement has been mailed to the customer detailing the account balance. Please consider this matter closed.   Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and made several attempts to speak with the customer to apologize for any inconvenience. After a review of the account, the balance reflected is accurate. We have provided the...

customer with an itemized billing statement. The balance remains the member’s responsibility. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 5, 2016/05/20) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 05/05/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience. Edgepark is working with the customer to ensure...

that this account is properly handled going forward.
Thank you again for bringing this matter to our attention.