Edgepark Medical Supplies

Dear Revdex.com, Thank you for bringing to our attention the concerns expressed in the complaint filed 11/10/We have researched the issue and spoken with the customer to apologize for any inconvenience. We have addressed the areas of concern with the customer and taken the necessary steps to
resolve this complaintWe have provided coaching to our staff to ensure proper handling of accounts moving forwardThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 6, 2016/02/12) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 2/02/We have researched the complaint and e-mailed the customer to apologize for any inconvenience
Based on the review of the account, we have made
the necessary adjustmentsThere is no further action needed at this timePlease consider this matter resolvedThank you again for bringing it to our attention

I am rejecting this response because:
I still have not got my $from EDGEPARK or any follow up e-mailI"LL JUST CALL IT A LOST AND WILL NOT DEAL WITH EDGEPARK IN WHICH I WILL TELL FAMILY AND FRIENDS ABOUT HOW BAD OF AN COMPANY EDGEPARK IS

Thank you for bringing to our attention the concerns expressed in the complaint filedA review of the account was completed and we have been in contact with the customerWe are actively working towards a resolution agreeable to all partiesWe apologize for any inconvenience experiencedThank you again for bringing this matter to our attentionSincerely, The Patient Advocacy Team

Initial Business Response /* (1000, 5, 2015/07/17) */
We have been in contact with the customer and apologizedAll adjustements have been processed and sent to customer via check.Please consider this matter resolved

Thank you for bringing to our attention the concerns expressed in the complaint filed on 3/16/We have researched the complaint and spoken with the customer to apologize for any inconvenienceAll pending orders have shipped to the customerTo avoid future order delays, we are working to
obtain all required documentationWe will continue to monitor the account to ensure proper processing of monthly ordersThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

I am rejecting this response because:
Right after they had an "advocate" call me the behavior continued This business doesn't walk the talk I have the forms from Claire M***'s office to have my records opened up to a government agency to review but I haven't sent them in because I wanted to let the Revdex.com process to complete I feel that Edgepark needs to give me the supplies I have had to buy because of their delays to bring me to my original ordering timeline I heard many apologies month after month, call after call 30+ years a customer with the last two very poor service My second choice would be to get their company off the Medicare preferred provider of Durable Goods list

Thank you for bringing to our attention the concerns expressed in the complaint filed on 5/1/We have investigated the complaint and apologize for any inconvenienceUnfortunately, Edgepark is not able to provide supplies based on the customer’s current insurance coverageWe have spoken
extensively with the customer to explain the situationPlease consider this matter closedThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 11/1/The amount that was due at the time of the order was based on the quote of benefits from insuranceThe customer has been refunded for any overpayments after the insurance processed the claimsThe
proper adjustments have been made to the account to ensure proper billing for future ordersThe customer left a message for Edgepark stating he received his refunds and was satisfied with the resolution, and he considers the case closed. Thank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

While the balance remains valid, due to the age of the balance and in the best interest of the customer, we have decided to adjust the customer’s responsibility for this orderWe have also mailed a letter to the customer indicating their current balanceThank you again for bringing this matter to our attentionSincerely, The Edgepark Customer Advocacy Team

Initial Business Response /* (1000, 9, 2015/12/23) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 12/21/We have researched the complaint and spoken with the customer to apologize for any miscommunication and inconvenience this has caused
After
speaking with customer regarding the backorder status of their request we shipped an alternative product on 12/21/We have added the account to our follcalendar and made the appropriate notations to the account to ensure there are no future delaysThe customer has accepted our resolutionPlease consider this matter resolved
Thank you again for bringing this matter to our attention
Complaint Response Date bumped because: Holiday

Thank you for bringing to our attention the concerns expressed in the complaint filed on 7/18/We have researched the complaint and identified the cause of the outstanding balanceThe proper adjustments have been made to the balance based on our findingsWe have spoken with the customer to
provide a direct point of contact for any future questions or concernsThank you again for bringing this matter to our attentionWe apologize for any inconvenienceSincerely, The Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have reviewed the customer’s response and remain committed to our positionPer the manufacturer, any product issues or questions would be directed to them as the supplies are currently under their warranty period. Thank you again for bringing this to our attentionEdgepark considers this matter closedSincerely, The Edgepark Patient Advocacy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as it gets resolved as promised and it doesn't happen again.?

Initial Business Response /* (1000, 5, 2015/08/25) */
Case #***
Thank you for bringing to our attention the concerns expressed in the complaint filed on 8/7/We have reviewed the account and all documentation involvedWe have been unable to reach the customer via the e-mail address or
phone number on file in order to discuss resolutionWe have made the necessary adjustments to the account in questionPlease consider this matter resolved
Thank you again for bringing this matter to our attention

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have researched the complaint and spoken with the customer to apologize for any inconvenienceThe order shipped and delivered on 5/16/with no up-front cost to the customerThe insurance will process the
claim according to the customer’s benefit at the time of serviceThere is no further action needed at this timeThank you again for bringing this matter to our attentionSincerely, The Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have researched the complaint and spoke with the customer to apologize for any inconvenienceThe order was returned and the customer was refundedAgain, we apologize for any inconvenience
experiencedThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have researched the complaint and spoke with the customer to apologize for any inconvenienceEdgepark has identified a delay in providing the requested documentation to the customer. At this time, the
request has been fulfilledThe customer has a direct point of contact for future inquiresPlease consider this matter resolvedThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filedWe have researched the complaint and spoke with the customer to apologize for any inconvenienceWe have addressed all concerns listed in the customer’s complaint and have provided the necessary coaching to
staffAdditionally, the customer was assigned a representative to assist with placing future orders and to ensure efficient order processing moving forwardThank you again for bringing this matter to our attentionSincerely, The Edgepark Patient Advocacy Team

I am rejecting this response because:
Regardless of the fact that they processed the bill due to what insurance states, that was not my issueMy issue was that they presented themselves as a competent go between the customer and the insurer, and in this case they sent me an email about how that process would work, which I can forward to youThe steps included1)we verify your insurance coverage2) we obtain your perscription3) your pump shipsTo me as a customer that ensures me that the pump would not ship until coverage was before insurance was verifiedSo when I received my pimp I opened it assuming all steps had taken place. then I finds out