Edison Nissan

Mr [redacted] is working directly with the General Manager to resolve his issues

Will have general manager reach out to the customer

The General Manager will reach out to the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this time Hope the general manager can resolve all the issues Regards, [redacted] ***

We apologize for any inconvenience but it is against the law for our company to issue and secondary temporary plateSometimes there are delays that occur that our out of our controlWe do apologize for the inconvenience and if the customer has any further questions they can contact the
general manager *** *** at ###-###-####

The General Manager will be contacting the customer

Trust is spelled with four letters at Edison NissanMy son made a verbal commitment to buy a Scion TC on May 25, with a particular salesmanIn fact, the salesman insisted he make an appointment on Friday, the 27th, with him personally as he would not be there on May 26thMy son's work schedule changed and he left a message he would come in at 4:pmon the 27thThat
was enough for Edison Nissan to sell the car from under him, which is what they didMy son had made a verbal contract using the salesman's word and found out what that was worth

Customer came in and spoke with General Manager and their issues were resolved

We process all our motor vehicle on time here may have been unexpected delays but we would have processed them as fast as possibleWe do apologize for any inconvenience that may have been caused

Will follow up to make sure the refund is done and will mail a copy of the check to the address provided

We will pull the customer's paperwork and go through the chargesA representative from the dealership will get back to the customer before the end of the week

The General Manager will be contacting this customer immediately

Will have the General Manager reach out to the customer to address their concerns

We apologize for any mis communication and if the customer wished to purchase another vehicle she can contact *** at ###-###-#### and we will help her find a car in the price range she needs

Complaint: ***
I am rejecting this response because:
I have not received any call or email from any of the person from them
Regards,
*** ***

This customer is in direct communication with the General Manager of the dealership and they are working on the customer's concerns

Complaint: ***
I am rejecting this response because:
the General Manager of Edison Nissan has not called me as promised
Regards,
*** ***

We apologize for any inconvenience but it is against the law for our company to issue and secondary temporary plateSometimes there are delays that occur that our out of our controlWe do apologize for the inconvenience and if the customer has any further questions they can contact the general
manager *** *** at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time Hope the general manager can resolve all the issues
Regards,
*** ***

I inquired online about a vehicle I saw on their website, a BMW convertible with an incredible priceI was contacted by the "sales rep" Joaquin *** by email and phoneI called him back and made an appointment to see a "sales manager" that SaturdayI arrived and there was no appointment, so I was shuffled to the next available sales personIt was clear this guy had no training or experienceHe showed me the car, a used vehicleI did not drive it because the tires were obviously worn and there were other issues cosmetically that I pointed out to himThe "manager" came over to his desk and explained that the price posted online included a $Customer Loyalty discount that was only available to previous Edison Nissan customers, made available by NissanI asked if every price on cars should be $more, and he agreed that yes, unless you meet the loyalty criteriaHe was unwilling to negotiate the price, honor any discount, or address the cosmetic concernsHe said to me, "if you can't afford the car, then we should direct you elsewhere." Insulted I stood up, thanked him, and leftI received an email from Joaquin on Monday asking how my experience was, and I replied in detail and as politely as I couldNot only did I receive NO response, but over the following weeks I continued to get obviously auto generated SPAM messages asking about my interest and how he could help meIn the meantime, I am driving a brand new Lexus IS that I had my eye on, thanks to the service that I received at the Lexus dealershipI am floored at the whole experience, from inept sales reps, insulting and rude handling from the manager, and misuse of communications, but most importantly the deceptive pricing policyPS my boyfriend has driven Nissans, most recently purchased a Altima, and he will never look at this dealership for future purchases