Edison Nissan

The manager of the dealership will contact the customer by the end of the week to resolve the issue

Will send a gift card to the customer

Manager has reached out to customer and will call again

Since the money was paid on a credit card it will have to be refunded back onto the card that was originally usedThe woman who processes all refunds will contact the customer at the phone number provided and get all information necessary to process the refund

Complaint: ***
I am rejecting this response because:
They haven't call me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was advised that the merchant was to send me a $gas card to resolve this complaintI was also told to follow up in weeks
if I did not receive the cardI was not initially told that I needed to contact you in writing - but in following up today, I was told I needed to contact you in writingIt has been more than weeks and I have not received anything from the merchant. Please confirm receipt of this Email

The manager from the dealership will be reaching out to the customer to resolve this issueWe are more than willing to sell the car to the customer at the advertised price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

The customer's plates are ready and she can come pick them up at her convenience; the customer has to come to the dealership to pick up the plates so that they can be signed out by herThe customer also signed a contract stating that she would provide us with $5,as a down paymentShe has
yet to pay us the money she agreed to and we have tried to be as cooperative as possible to work with the customer and she has not been working with us. If not paid in full we will proceed with another course of action in acquiring the money owed to usDocuments can be provided upon request

Complaint: ***
I am rejecting this response because:the General Manager of Edison Nissan has not called me as promised
Regards,
*** ***

Business Response to a Complaint
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Complaint ID#: [redacted]
Company Name: Edison Nissan
Company Contact: Karisa M
Company Phone: [redacted]
Company Email: [redacted]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: Mr[redacted] has been in direct contact with the General Manager of the dealership and all issues have been resolved

The plates were overnighted to the customer, she should have received them.

Will have General Manager reach out to customer.

Complaint: [redacted]
I am rejecting this response because:first, I waited for someone to call but no one called, also in the past, and since the issue started they kept...

promising to resolve the issue by sending me a check and never happened ..thats why i'm filed this complaint ..they are simply liars.
Regards,
[redacted]

I wish to update the complaint to a resolved status.

On behalf of the dealership I would like to apologize for the any inconvenience that may have been caused. I will make sure that the checks have been cut and sent out to the customer financial institution. I will also send copies of the checks to the customer so that they may save them for...

their records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me, if in fact they stop contacting me. My issue with this business is that I have called and asked to be removed and unsubscribed from their lists numerous times over the past six months and still continue to receive emails and calls from them. If I receive additional calls and/or emails I will reopen this complaint.
Regards,
[redacted]

We apologize for any inconvenience that may have been caused to the customer and will send a $25 gas card.

General Manager will be contacting customer.