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Edison Nissan

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Reviews Edison Nissan

Edison Nissan Reviews (115)

Review: To start, they had advertised false prices on their webiste that included rebates and didn't mention that anywhere on the ad. Then when I picked up my car they had broken the passenger side mirror and tried to fix it with ducked tape. It took about a month for them to get me a new mirror in which I had to wait 3 hours for them to put on. Afterward my temporary plates were about to expire and I had called about 10 times asking people to send me new plates and about 3 different people promised me them I never got them until I called about the 11th time. They lied and told me if I got a ticket for expires registration that they would pay my $30 ticket when in fact the ticket would be $180 and a court appearance.

Business

Response:

We apologize for any inconvenience but it is against the law for our company to issue and secondary temporary plate. Sometimes there are delays that occur that our out of our control. We do apologize for the inconvenience and if the customer has any further questions they can contact the general manager [redacted] at ###-###-####.

Review: We bought a Toyota Sienna on 1/22 based on the representation of agent of Edison Nissan. Agent represented to us that: 1. Right hand sliding door didn't work properly for car was parking outside. The problem of insufficient power would disappear once the car was charged sufficiently after being used.

2. Agent said that they had two keys, but one key was given to us at closing. They would give us the other key when they got key from customer who sold the car to them.

Based on the representation, we bought the car. After that we found out that two fog lights plastic cover were missing. The right sliding door still did not work and we reported the malfunction of the sliding door to the agent on 1/24. Agent said that used car was sold as is. We reminded him that that was not how he represented to us. He started to ignore our text messages and calls. Only after we texted him that if he continues to ignore our requests, we would file a complaint to the Revdex.com, then he asked us to take the car to Edison Nissan service center to fix it. The service dept tried to make quick fix for two to three times. The problem was never solved properly. On 2/10 the service dept told us that we had to take it to Toyota dealer to fix the problem ourselves. We reminded them again that the sale was a result of misrepresentation. Service department finally promised to get the part from Toyota and promised to call when the part came. We called every other day to check out the situation. The part never came and they did not take our call and never call back. Besides, agent changed and said that there was only 1 key. Also, Edison Nissan advertised deceitful online price of the car to lure customer to the shop. When we got there, agent pointed to the fine print way down on advertisement. In order for them to honor the price; 1 we have to be a full time college student graduated in 6 months. We forgot the second criteria. Since we didn't meet the two criteria, the price was $3000 more.Desired Settlement: We would like to have Edison Nissan to 1.Fix the right hand sliding door. 2. Get two fog lights plastic cover from Toyota and install them. 3. Send us the promised second set of key. 4. Honor their advertised price. 5. Discontinue the deceiving advertisement practice on internet.

Business

Response:

The General Manager will be giving this customer a call to rectify the situation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. Hope the general manager can resolve all the issues.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

the General Manager of Edison Nissan has not called me as promised.

Regards,

Business

Response:

Response: The general manager has reached out to this customer and will reach out to her again. We would like to resolve this issue with her.

Review: Hi,I trade my [redacted] on September 17, 2014 at Edison Nissan. They told me it would take about two weeks to receive my plate and resignation, I still have not received. I drove to Edison Nissan two days before my plate was going to expire because I had to drop off my plate to DMV and pick up my SD card and gas from Nissan that they owed me. When I got there my sales man told me the reason why they didnt receive my plate or resignation is because I owe Edison, Nissan 5,000. When I trade my car the salesman told me there was a promotion going on They are taking off an extra 5,000, because the vendor is running a promotion. A month later they are saying I owe the money, after I have called over 10 times trying to find out why I havent receive my plates. (I have all my phone calls recorded) After them telling me I owe 5,000 the manager told me to continue driving with expired plates and resignation knowing I live in NY. I havent drove my car since October 16, 2014. I will not put my life, record, family, or car in jeopardy. I asks them to please send me plates so that I can drive to them and try and solve the problem, they told me no. They then started to black mail me saying in order to get my plate and resignation I have to pay the 5,000. Again I have all phone calls of them being disrespectful, lying, changing the story, hanging up on my mother and I. They are being reasonable, and seeing the mistake there company did. They are blaming everything on me. Also when I was signing the paperwork the man wrote and told me I didnt owe any money.I currently resign in [redacted], NY ([redacted], NY, 10306) please send any thing in regard to this matter to this email. Thank you[redacted]Desired Settlement: I would like them to own put to the mistake they made and waive the 5,000 fee or give me back my [redacted] my money I paid for the warranty on the Nissan, and the first car note I paid. I have been trying to resolve this problem before the month was up and they have been taking long to give me any answer. And then they told me they could give me back my car before the month was up. I have been crying, having headaches and stress because of everything. They have been respectful, not helpful, saying its my fault, and treating me like a criminal. At this point I dont want to deal with this company. They are liars and taking advantage of me.

Business

Response:

The customer's plates are ready and she can come pick them up at her convenience; the customer has to come to the dealership to pick up the plates so that they can be signed out by her. The customer also signed a contract stating that she would provide us with $5,000.00 as a down payment. She has yet to pay us the money she agreed to and we have tried to be as cooperative as possible to work with the customer and she has not been working with us. If not paid in full we will proceed with another course of action in acquiring the money owed to us. Documents can be provided upon request.

Review: The dealer had a car advertised for $9999 on NJ.com. I called the dealer prior to going to look at the car stating my maximum price was $10k. After driving the vehicle the salesman [redacted] stated that's the magic number but unrealistic. Manager stated that was the price after rebates which were not mentioned in the ad at all. The dealer was extremely rude and arrogant saying that all dealers put the lower prices to get consumers in and its common practice. After we drove the vehicle the price changes and tried to sell us a different vehicle still 2k above my 10k maximum. Manager states there is a disclaimer on the dealers website which covers him. I stated that I called made an appointment regarding the vehicle for $9999 and Chris said we can make a deal for that price.Desired Settlement: This practice needs to be changed it is misleading and unfair.

Business

Response:

We apologize for any mis communication and if the customer wished to purchase another vehicle she can contact [redacted] at ###-###-#### and we will help her find a car in the price range she needs.

Review: My name is [redacted] I bought a audi q5 2009 serial no [redacted] from edison nissan on 2/4/2013 and I paid cash for the vehicle.I did not that there recieved a title so I call dmv to see what has happen and they said that is a lienholder on my title. I went to Edison Nissan to let them know that there was a lienholder on my title they said was going to fix it but they never did.It been six month and they are not doing anything.Everyday I am going to the nissan dealer for them to fix but they are not doing anything.they also didnot give me a sale receipt at the time of purchase,so I did know what they where doing.thank you I hope you can help me resolve my problem,because the edison nissan want to rob me .my number [redacted]

Business

Response:

The customer didn't pay cash for the entire car, they did finance $19,500.00 and put $15,000.00 down. They have a loan through Nissan Motor Acceptance Corp which they should be making monthly payments of #314.59 to. Nissan has the title since there is a loan on the car through them. Once the customer pays off the balance of the loan Nissan will mail the title to the customer.

Review: I put down money to hold a car on May 21st, I went back in to look at the car on may 22nd, and I told the salesman that I did not want to buy the car due to several marks on the car. I was told that I would get a refund of my $100.00 and I have not received it yet. I have been making several phone calls to the dealership and have been leaving messages on voice mails, as well as leaving my name a phone number with the sales department.

Business

Response:

Since the money was paid on a credit card it will have to be refunded back onto the card that was originally used. The woman who processes all refunds will contact the customer at the phone number provided and get all information necessary to process the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The dealer charge me $400.00 document Fee. I also paid $250.00 for a $65.00 my DMV transaction, unfortunately they said I must pay $75.00 for their MV service fee> I understand that they can only charge what DMV charges, They offered to pay me back $115, and I accepted that, but I need to dispute the $75.00 additional fee.Desired Settlement: $75.00

Business

Response:

We will pull the customer's paperwork and go through the charges. A representative from the dealership will get back to the customer before the end of the week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Will never ever go here again, staff was rude, inconsiderate, most did not even have any grasp of english as a language from sales persons to even the sales managers. Wasted half of my day waiting and prolonging and just having me sit for no reason. They need to learn how to appropriately deal with the customer and understand the needs. Even the sales managers when involved had no tact, sensitivity and were not interested in selling cars. It was definately their loss as I went to pick up 2 different vehicles and they lost my business and will make sure to ensure no one I knows ever buys a car from them after being handled so inappropriately.

Review: I canceled my extended warranty and gap insurance on 11/29/13

I spoke to financial Mr [redacted], he told me he would cancel but never did. I went in person 2 times and both times Mr [redacted] told me he did cancel. I called up the extended warrant company and gap ins and they never received a cancelation form from Edison Nissan. I then proceeded to contact the ins myself and finally got it canceled. Now they reimbursed Edison Nissan the full amount of 2000.00 for extended warranty and 800.00 for gap insurance on or about 12/16/2013. I called Mr [redacted] and told him they had credited Edison Nissan the whole amount and he told me he would call the bank to verify. He said he would get back to me and never did. The extended warranty company which is from Nissan have tried to reach Mr [redacted] as well as my self multiple times over the phone and have left numerous messages with no return call. I'm getting charged interest on the 2800.00 that Nissan needs to reimburse my financing company which is [redacted]Desired Settlement: I would like for Edison Nissan to return the 2800 that was credited back to them and send my financing company the check and an apology!

Business

Response:

On behalf of the dealership I would like to apologize for the any inconvenience that may have been caused. I will make sure that the checks have been cut and sent out to the customer financial institution. I will also send copies of the checks to the customer so that they may save them for their records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you so much

Regards,

Consumer

Response:

Good afternoon I'm writing to see if you can help me out. I haven‘t received no check nor has the finance company. I tried contacting dealer and left messages with no call back. It seems

they have no interest in refunding the money that was paid back to them. Thanks for" your help [redacted]

Review: This company mailed an advertisement including a prize drawing. It contained a model remote unit with a number. The mailer stated that if your number matched a scratch off on the mailer "you have won" one of the prizes listed on the mailer. I matched and was to win a " $25.00 CASH PRIZE " I went to redeem the prize. I was told that I did not win the $25 but only a $5 gift card. I qustioned that and was told that I also needed to match a number next to my mailing address. I expressed my conern to the "promotional represetive". She told me that "was not a supeana." I said it was misleading and an unfair inducement to visit the dealership. FYI - while I was there, a senior couple had the same experience and told the rep to keep the $5 gift card. Thank youDesired Settlement: I want the $25 as advertised.

Business

Response:

We apologize for any inconvenience that may have been caused to the customer and will send a $25 gas card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was advised that the merchant was to send me a $25 gas card to resolve this complaint. I was also told to follow up in 2 weeks if I did not receive the card. I was not initially told that I needed to contact you in writing - but in following up today, I was told I needed to contact you in writing. It has been more than 2 weeks and I have not received anything from the merchant. Please confirm receipt of this Email.

Review: I paid Edison Nissan to process my DVD paper work for tittle and registration on the vehicle purchased from them. I was given temporary plates which expired with in 15 days until I receive my official plates. The temporary plates expired May 26 2014 and now I'm unable to drive the vehicle.I've call several times before the expiration ( talk to [redacted]) on May 28 talk to sales manager ( [redacted]) who said he would call me back within the hour no call May 29th 2014Desired Settlement: Deliver DMV plates and the refund of my processing fee

Business

Response:

The plates were overnighted to the customer, she should have received them.

Review: I traded in my car and purchased a '13 Jeep Grand Cherokee on 8/31. After the test drive I noticed the casing on the side mirror was cracked and broken, the salesperson (Bobby) told me that the mirror part had already been ordered and when it came in, the dealership would call me and fix it. There were also minor scratches on the rear bumper, Bobby instructed me to go to my local Jeep dealership, purchase the paint, I would be reimbursed and he would have that fixed as well. Because the car was used, the staff told me I had 72 hours to take it a mechanic that I trusted and if there were any issues, they would pay to have them fixed. I trusted everything Bobby and the rest of the staff told me, we made a deal, and I drove the car home that same night (Monday). Late Tuesday night I dropped the jeep off at my private mechanic as there were a couple issues I wanted him to look into and do an overall check of the car. Wednesday morning he calls to say that the car will not start. I live an hour away from Edison Nissan so I had it towed to my local Jeep dealer. I commute 45 minutes to an hour to work so being without a vehicle is a huge inconvenience. I was without a car for the rest of the week and after fighting with staff at the dealership, they agreed to reimburse me for my Uber to work. Now, it is Oct 1 and I have been going back and forth trying to get my plates and registration as my temporary has expired. No one will call me back or take my calls. I have spoken to a few managers (Sammy, Ken, & Seymour) who always promise to "look into it and call right back" and they never do. Ken even had the nerve to tell me "the worst you'll get is a ticket" for driving around with my expired registration. Also, the parts that were supposedly ordered a month ago were never actually ordered (I was lied to so they could close the deal), nothing has been fixed, and I still have not been reimbursed my almost $200. I have dealt with lie after lie and problem after problem.Desired Settlement: I would like my license plates and registration, to be reimbursed for the mechanic costs, Uber, and paint (Sammy has copies of all the receipts but won't call me back about my reimbursement), and I would like the mirror and the center console fixed (I personally drove there a couple weeks ago to have the service department look at my car and order the parts but I'm still waiting for a call to say that they're in), and I would like the paint repairs done to my bumper.

Business

Response:

Will have the General Manager reach out to the customer to address their concerns.

I inquired online about a vehicle I saw on their website, a BMW convertible with an incredible price. I was contacted by the "sales rep" Joaquin [redacted] by email and phone. I called him back and made an appointment to see a "sales manager" that Saturday. I arrived and there was no appointment, so I was shuffled to the next available sales person. It was clear this guy had no training or experience. He showed me the car, a used vehicle. I did not drive it because the tires were obviously worn and there were other issues cosmetically that I pointed out to him. The "manager" came over to his desk and explained that the price posted online included a $2000 Customer Loyalty discount that was only available to previous Edison Nissan customers, made available by Nissan. I asked if every price on cars should be $2000 more, and he agreed that yes, unless you meet the loyalty criteria. He was unwilling to negotiate the price, honor any discount, or address the cosmetic concerns. He said to me, "if you can't afford the car, then we should direct you elsewhere." Insulted I stood up, thanked him, and left. I received an email from Joaquin on Monday asking how my experience was, and I replied in detail and as politely as I could. Not only did I receive NO response, but over the following 3 weeks I continued to get obviously auto generated SPAM messages asking about my interest and how he could help me. In the meantime, I am driving a brand new Lexus IS that I had my eye on, thanks to the service that I received at the Lexus dealership. I am floored at the whole experience, from inept sales reps, insulting and rude handling from the manager, and misuse of communications, but most importantly the deceptive pricing policy. PS my boyfriend has driven 5 Nissans, most recently purchased a 2015 Altima, and he will never look at this dealership for future purchases.

Review: On December 10th I went to Edison Nissan to in acquire about a vehicle. I wanted to get a vehicle with the best gas consumption and price that would make my trade in logical.This dealership has misrepresent the vehicle with best gas consumption which I found out later that its not truth after using the car. After hours of negotiation we agreed on the details of the deal. As the new vehicle was being washed, I was in the finance office signing paper work to what I agreed too but as I am signing they pulled the card where the Inception Fees we agreed to didn't include the first month lease which I have to pay. I know for a fact from leasing other cars that the Inception Fees dues are always included in the first month lease. which I was told by original sales person .Towards the end of the deal and after 5 hours of pressure they than assigned another sales to me and he introduced himself as one of the managers. From the pressure for over 5 hours of them switching information and changing numbers and calculations I said if that is the way other dealers do it than okay.The next morning one of the dealers that I was shopping for same car contact me to see if i'm still interested. I said yes I gave him the specifics of the same car I just got he emailed a quote that cheaper $20 a month and the incentives included the first month which I already know that was the truth and the way it should be. I took the email and went back the same day to the original dealer to either fix the price or return the car. I was met by the sales guy that last dealt with his name is [redacted]. He said to me not to worry after looking at the email from the other dealer, he told me he will make it right by sending me referral checks to compensate it for the mistake. He told me I would receive the compensation check with in a week I ask him to email me that he will send me checks which he did.Since 12/10/14 and until 2/20/2015 and I kept sending him text messages last replay not sending any.Desired Settlement: He told me I would receive the compensation check with in a week or 2 and I will find checks in the mail equal to the $345 the first month payment and more to come. I ask him to email me that he will send me checks which he did and I have that proof he agreed to these terms. Since 12/10/14 and until 2/20/2015 and I kept sending him text messages to ask him about status. He continually kept telling me next week , or tomorrow ..next week finally last week when I asked him where is the money he said I am not giving it for you?

I was promised in writing that this would be fixed and was lied to. The terms of the car lease are null and void since I have made several attempts to get this dealership to make good on this deal. Nissans is responsibility for what the sales representative promise a customer and should rectify this.

Business

Response:

The manager of the dealership will contact the customer by the end of the week to resolve the issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:first, I waited for someone to call but no one called, also in the past, and since the issue started they kept promising to resolve the issue by sending me a check and never happened ..thats why i'm filed this complaint ..they are simply liars.

Regards,

Business

Response:

Response: Edison Nissan did send a check out to this customer. A copy of the check can be provided.

Review: Manager Sunil had stated that if I found a better deal he would honor it and I did find a better few days after. I took the proof with me to the dealership and was told by Sunil that they can't do anything about it. Dealership agreed to waive 3 remaining payments left on my vehicle and the deal I received offered waiver of 6 remaining payments. I had 7 payments remaining on my vehicle that I traded in and they did not keep their word. After filling out the survey with bad review, Nash (sales person) and Sunil were extremely rude. Nash even hung up the phone on me when I called regarding the bill received from Nissan regarding balance owed on the 2010 Altima that I traded in for 2013 Altima. I was paying $269/month for my 2010 Altima Hybrid which had a sticker price of $27500 and I am currently paying $315 for my 2013 Altima which has a sticker price of $25000. I made this deal so that I don't have to pay any additional fees for returning my 2010 Altima too early and the fees for the overage on mileage. I still ended up with a bill of $1241.88 from Nissan after leasing the 2013 Altima which had a cheaper sticker price and I was paying $46 more per month to cover the mileage overage and returning the vehicle too early. When I called the dealer to find out what is going on as I was not supposed to pay anything additional out of pocket except for the $46/month extra on the monthly payments, Nash said he would call back and never did. I had to call back the next day to find out how much they actually paid Nissan finance to pay off the 2010 Altima that I traded in as Nissan also took out a auto payment that I had set up of $269 on 4/1/13 on top of the amount billed for $1241.88. I had leased the 2013 Altima on 3/30 and the April payment was supposed to be paid by the dealer and not me as I am paying $46/month extra to cover everything. On top of that, I went to the dealer as the car was making noise and was told by Sunil "get out of my showroom you piece of st".Desired Settlement: They should apologize for their behavior and make adjustment for the $807 extra that I am paying since Edison Nissan waived only 3 remaining payments left on 2010 Altima that I traded in instead of waiving 6 payments per the other offer received from the dealer that I always go to which is North Plainfield Nissan. This will make my monthly payment $292.58/month instead of $315/month. Also, they should find out why the brand new car leased on 3/30/13 is making noise without any hassle as I had made an appointment at 9 AM on 5/4/13 but was declined service as they don't do diagnostics on weekends. Why not tell me that at the time the appointment was made? Sunil should really learn how to treat their customers and shouldn't use provocative language. Edison Nissan should also stop lying while mentioning that the "pull ahead" program comes once a year and the offer was expiring 3/30/13 (the day I leased the vehicle out of the lying pressure from Edison Nissan). Better offer was sent later.

Business

Response:

First we would liket o apologize for the behavior of our employees and any inconvenience that may have been caused to the costome,at edison nissan we strive to deliver 100% customer satisfaction. The customer is more than welcome to contact Karisa [redacted] at ###-###-#### to discuss the situation and I will have a manager reach out to the customer

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Description: Auto Dealers - New Cars, New Car Dealers (NAICS: 441110)

Address: 401 Route 1, Edison, New Jersey, United States, 08817

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