Edison Nissan

General Manager will be reaching out to customer directly.

The general manager will be reaching out to the customer to address their concerns.

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Edison Nissan ...

Company Contact: Karisa M Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mr. [redacted] has been in direct contact with the General Manager of the dealership and all issues have been resolved.

Will have general manager reach out to the customer.

Edison Nissan did not in any way falsify any documents and the customer has been in contact with our dealership the whole time. Attached is proof that the vehicle was paid off there is no longer a loan under the customers name.

Complaint: [redacted]
I am rejecting this response because: They gave me the key…with a great deal of apprehension an anger.  They were angry at...

me because I asked them to act responsible and professional in the way they treat customers.  They then pressured me to sign away my right’s to Sue.  That’s right, they presented me with a two-page document asking me to sign away my rights to sue, Because I asked them for a key.   Two keys that come standard with every car. You are not a customer at Edison Nissan…you are a victim. And if you try to act like a customer you will be victimized further.  
Regards,
[redacted]

Customer will be removed from call and email lists.

Will never ever go here again, staff was rude, inconsiderate, most did not even have any grasp of english as a language from sales persons to even the sales managers. Wasted half of my day waiting and prolonging and just having me sit for no reason. They need to learn how to appropriately deal with the customer and understand the needs. Even the sales managers when involved had no tact, sensitivity and were not interested in selling cars. It was definately their loss as I went to pick up 2 different vehicles and they lost my business and will make sure to ensure no one I knows ever buys a car from them after being handled so inappropriately.

The General Manager will be giving this customer a call to rectify the situation.

The General Manager will be contacting this customer to resolve their issues.

Hi [redacted] - thank you and your colleagues for your help.. All is now resolved - Edison Nissan sent the Gas Card - and it worked.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.  Hope the general manager can resolve all the issues.
Regards,
[redacted]

The General Manager will reach out to the customer.

Complaint: [redacted]
I am rejecting this response because:
 
Arial, sans-serif;">I was advised that the merchant was to send me a $25 gas card to resolve this complaint. I was also told to follow up in 2 weeks if I did not receive the card. I was not initially told that I needed to contact you in writing - but in following up today, I was told I needed to contact you in writing. It has been more than 2 weeks and I have not received anything from the merchant.
 
Please confirm receipt of this Email.

The Edison Nissan Finance guy Frank has goofed up our finance paperwork and is now not accepting our calls and not responding at all. He has wrongly added some expenses which is absolutely a fussy charge and fraudulent charge. This is really unprofessional of them.

Review: after paying the fee to apply for a new licence plate the dealership waited for my temporary tags to expire and still did not send the paperwork.Desired Settlement: to have my plates so I can forget about this place.

Business

Response:

We process all our motor vehicle on time here may have been unexpected delays but we would have processed them as fast as possible. We do apologize for any inconvenience that may have been caused.

Review: I sold my 2012 Nissan [redacted] (VIN [redacted]) to a third party and submitted paperwork at the dealership on Jan 17, 2014 to cancel my GAP coverage and Nissan extended warranty. The Nissan team never received the paperwork and I followed up with them and resubmitted. On follow up with the GAP insurer I was informed that the GAP coverage was cancelled and the dealership was sent the refund/advice in first week of March 2014. I was also told that the dealership is responsible for issuing the refund to end customer by way of check. I am still awaiting the check and constant follow up with the dealership over phone has been to no avail.Desired Settlement: Refund check and a statement from insurer supporting the amount refunded may please be sent to my forwarding address as listed in the complaint.

Business

Response:

Will follow up to make sure the refund is done and will mail a copy of the check to the address provided.

Review: Edison Nissan posted an advertisement on line for a 2005 Mercedes Benz e320 4matic quoting a price of seven thousand nine hundred and ninety five dollars my friend Bill and I went to the dealership on Sunday 6/13 we were told when we said we'd like to buy the car that we had to pay 2000 dollars extra because we were not a repeat customer I told the salesman John that there was no mention of any additional monies or disclaimers in the advertisement placed online and that that was unethical and does not show truth in advertising. I would like you to tell them to stop their unethical business practice that goes against any NJ or Federal laws regarding truth in advertising. We wasted a day because of their bad business.Desired Settlement: I would like Edison Nissan to be required to sell the car to me for the price they listed unlike with the assurance that the car will not have been tampered with.

Business

Response:

The manager from the dealership will be reaching out to the customer to resolve this issue. We are more than willing to sell the car to the customer at the advertised price.

Review: My family has always been loyal Nissan owners because we love the look and reliability of the vehicles, but I expect the place that I buy my car to be honest and straight forward. We received a mailer from Edison Nissan that there was a giveaway and that if you matched two numbers you received that prize. We were surprised to see that we had two 2500 matching. We knew that dealerships employed multiple advertising tactics so we read the fine print and called to see what had to be done to receive the money. We called and spoke to "Mike" who reassured us that we did win, and asked us to come in and talk about how to claim our prize. We took the drive over to do so. When we walked in we were greeted by a sales associate who shook our hand, I apologized and said that I was there to speak with Michael and he informed me that any winner who calls is told to ask for michael so that they know you had received that particular mailer. This was the first sign that we had been wasting our time. Why would this "michael" have you ask for him just so the car salesman can qualify you as a fool as soon as you walk in? He then goes on to explain that although we read the fine print that said (no purchase necessary) and (2500 cash) that there is the smallest of lines that keeps them from any legal obligation. He asked me all of the information about myself, the car I drive, etc. to "please his upper-level staff" and then he would get our number to compare it to the winning sheet. After all of this time and effort he reveals that our "winner number" is easily displayed on our mailer in the corner by our name and the actual winning number was on a printed sheet of paper on the table, so all of that was a ploy to obtain my information . He then goes on to tell us that all we had ACTUALLY won was a $5 walmart gift card and that, since they ran out from scamming 700 other people, we would have to return on friday afternoon to receive mediocre prize. He then goes on to discuss trading in myDesired Settlement: I think you should stop this dealership from misleading so many of theri customers. You accredit them, but on yelp and other sites there are NUMEROUS unhappy customers that have been misled by these people.

Business

Response:

We apologize for any inconvenience that may have been caused to the customer. Our company follows all advertising laws and all information and disclaimers are explained on the flyer that is mailed out.

Review: On November 20, 2015 at 9:00am I spoke with a representative Fransheska [redacted] at Edison Nissan. She offered me a 141 a month, no money down, for 42 months with 10,000 miles annually for the Murano S . She sent myself and my husband the information in writing along with the vehicle identification number to verify the legitimacy of her her offer. (please see attached) In addition she called my husband with the information to confirm the offer. I inquired many times whether there were any other hidden payments or requirements and she said absolutely not other than taxes and inception fees there was no money down. I was very clear about whether there would be any other fees as we live an hour away and wanted to be certain before even arriving at the dealership. She assured me that there weren't, only taxes and inception fees. (As evidence if the conversation was recorded "for quality assurance".) I asked her how much did taxes and inception fees typically cost and she proceeded to tell me in and around $1500 give or take.

When I arrived I was told they would not honor this offer. They explained there would be an additional $6000.00 charge and had never heard of such a deal, even though I have the deal in writing.

This is unacceptable. I contacted the General Manager Seymour [redacted] who escalated the call to Jamie in the Totowa office. She informed me that she reviewed the "tapes" of my conversation with Fransheska. When we questioned her further, it became apparent she had not. If these tapes exist, I will be vindicated.

The resolution I am looking for is to honor the agreement I have in writing.Desired Settlement: I would like the offer I have in writing to be honored.

Business

Response:

The General Manager will be contacting this customer to resolve their issues.