Efile Salon

Dear [redacted],
Thank you for forwarding the additional consumer comments regarding Revdex.com [redacted]. We understand the consumers desire to keep this complaint open until all work is complete and we will continue to work with consumer to expedite the service.
Please do not hesitate to contact us if you have any concerns.
Regards,
Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted].  Our service team was able to meet with the consumer on Monday of this week and has an appointment scheduled for Monday of next week to resolve the concerns outlined in this complaint. Ryan Homes...

appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
Thank you for the opportunity to
respond to the Revdex.com assigned ID [redacted].  Prior to the receipt of this
complaint, our Ryan Homes production team was already working with the consumer
to address their concerns.  We will continue to work with the consumer...

and
believe all items in the complaint will be completed by the end of next
week. 
Ryan Homes appreciates the efforts
of the Revdex.com  to bring closure to this matter.  Please do not hesitate
to contact us if you have any questions. 
Kind regards,
Corporate Customer Relations

Dear Ms. [redacted], Thank you for the opportunity to look into the Revdex.com ID [redacted].  Ryan Homes has review this concern.  The consumer (who resides at lot [redacted]) did not supply the fence company with a boundary drawing for the installation of his privacy fence. The fence company found...

what they presumed were the stakes marking the boundary but mistakenly, ran to the point in turn for the rear property of  lot [redacted] (please see the attached photo). Their presumption was to follow the new sod to the stake in the corner instead of finding the iron pin located at the actual property corner.  As a result Ryan Homes will not reimburse for the moving of the fence as we provided accurate documentation of the property boundaries.   Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if there are any additional concerns. Kind regards ,Corporate Customer Relations

Dear Mr. [redacted],
Thank you for the opportunity to look into the Revdex.com ID [redacted]. Our NVR Mortgage department has agreed to refund the deposit used to cover the cost of the appraisal. Our team will work directly with the consumer to expedite the refund.
We appreciate the efforts of the...

Revdex.com in bringing closure to the concern. Please do not hesitate to contact us if you have any questions.
Kind regards,
Corporate Customer Relations

Dear Mr. [redacted],

Thank you for the opportunity to respond to the Revdex.com ID [redacted]. We have met with the consumer and agree to address the concrete settlement.

We appreciate the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if...

you have any additional concerns.

Best regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The installation of the carpet is not completely flushed to the baseboard and in some places throughout the house it was cut short and not noticeable unless an incident occurs that exposes the damage.  The wet bar floor tiles, it was discovered after dropping a nail on the tile that the tile is hollow and not glued to the floor.  In the original complaint it was also written that the house has popping nails from the ceiling or walls was is not on the written response from NVR Homes.  It was mention to the Area General Manager of Sales, Danny Faulkner that a one year period is not sufficient time to discover all imperfections of the material that was installed during the construction of the home.  I feel the hired contractor was hiding their mistakes hoping no one will notice until after the one year warranty is over.  I also feel that NVR will not cover the defective material due to the cost leaving the homeowner to bear the cost/expense of their mistakes. 
Regards,
[redacted]

Dear [redacted],Thank you for the opportunity to look into the Revdex.com ID [redacted]. We have reviewed the complaint made by the consumer. Prior to the receipt of this complaint, our service department had made contact with the consumer and has since scheduled appointments with the appropriate vendors...

for 1/9/17.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if there are any additional concerns.Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It's been 100 days plus. Get it together. Sad.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:We have spoken to Tom S[redacted] at NVR for Ryan Homes.  The solution for the problems did not help or attempt to resolve the underlying water issue that we have in our home and that the neighbor across the street has as well.  All three bug companies/ exterminators, among them [redacted] University, have stated that the bugs are in our home, because our home has a moisture issue, which has no bearing on the outside areas in our development.  Moreover, while the bugs are not warrantied, the danger of having our home continually sprayed-- which the exterminator companies told us cannot help, since we have an underlying moisture problem-- is a danger to me-- I'm pregnant-- and our infant son.  Finally, since the three companies, and [redacted] University have commented on the fact that the bugs are seeking out the mold in our home, we need the water issues resolved, so the mold doesn't continue to grow.  I have an extreme allergy to mold and cannot live in an environment with it, especially when I am pregnant.Up until this point, Ryan homes has done everything to alleviate looking for the moisture solution.  Installing dehumidifiers, looking at the drains, and paying for 3 of the 9 extermination treatments we've had done does not fix the underlying moisture problem.  They keep going back to the fact that the area beside our home is overgrown, but all three companies have attested that it is not an EXTERNAL problem, it is internal with the home.  Moreover, the 2 homes, besides ours, that are beside the overgrowth do not have infestation issues; thus, that argument is unfounded.Finally, all of these problems have occurred from before us moving into the home.  These are all documented in reports from the initial inspection.  The water spots in our basement, infestations, standing water in our basement, and even pictures we have of our basement flooding before we moved into the home, are all documented with pictures and in our building inspection reports.  Not one of these issues have been resolved and it's been almost one year.The head of the building department for Avon-- [redacted]-- suggested that Ryan homes look at our Clay damn and install an external sump pump to alleviate the problem, which they have told us they are not going to do.  We want a resolution for the moisture issue for our home.  We expect more than what Ryan is currently doing, which is attempting to avoid the problem by giving their "solutions" that have nothing to do with fixing the moisture problem.
Regards,
[redacted]

Dear [redacted] -  Thank you for the opportunity to look into the Revdex.com ID [redacted]  The Loan Estimate attachment sent by the consumer is the second of two Loan Estimate.  This was given due to a change order that was received.  The Loan Estimate states that the loan is NOT...

locked.  The consumer was never promised of a locked rate at that time.  When a borrower chooses to lock in a rate, we do not wait for a signature but lock them based on their verbal request.  Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.  Please do not hesitate to contact us if you have any questions. Kind regards,Corporate Customer Relations

Dear Ms. [redacted] – Thank you for the opportunity to look into the Revdex.com ID [redacted].  Ryan Homes has reviewed the complaint.  The consumer made settlement on his home in December 2014.  The issues outlined in this complaint are warranted for a period of one year.  Ryan Homes...

Customer Care is happy to provide guidance and contact information for vendors that would be able to work with the consumer to address his concerns.  Customer Care can be reached at ###-###-####, or by submitting an online information request at www.MyRyanHome.com. Customer Care is available Monday through Thursday from 7 am to 9 pm, and Friday 7 am to 7 pm EST. Ryan Homes appreciates the Revdex.com in bringing closure to this matter.  Please do not hesitate to contact us if you have any additional concerns.Kind regards,Corporate Customer Care

Dear [redacted] –
Thank you for the opportunity to look into the Revdex.com ID [redacted].
The consumer’s home was completed by February 26, 2016. The home was approximately 50 days past the estimated date due to unforeseen weather. Charlotte experienced record rains in November and December. ...

Items brought up by the consumer during construction were noted and addressed. There is no evidence of mold in the consumer’s home. Wet items from the home were removed and replaced.
Ryan Homes includes information in the homeowner’s documents stating that the consumer is to contact the HVAC Company for a “start-up” of the air conditioning. As this action is to be taken by the consumer, Ryan Homes will not accept responsibility for it.
All Ryan Homes have a Post Settlement walk through which is explained during pre-settlement. This is an opportunity to address items after the home has been conditioned, including touch-up, nail pops, back ordered items to be installed, etc. These items are scheduled to be completed prior to the Post Settlement walk through. Ryan Homes does not negotiate our repairs or replacements for material or monetary items. The backyard sod was offered as a courtesy prior to receipt of the Revdex.com complaint. Ryan Homes’ goal is to complete any miscellaneous items and to continue to support any warrantable items that come up during their covered time period.
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional concerns.
Kind regards,
Corporate Customer Relations

Dear Ms. [redacted] -  Thank you for the opportunity to look into the Revdex.com ID [redacted].  NVHomes has reviewed the complaint.  The consumer closed on his home on November 26, 2013.  The warranty on water heater is 1 year, however, NVHomes has agreed to coordinate a plumber to go to...

the home and replace the broken strap with a metal one in the spirit of good customer service. NVHomes appreciates the efforts of the Revdex.com in bringing closure to this concern.  Please do not hesitate to contact us if you have any additional concerns. Kindly,Corporate Customer Relations

Dear [redacted] - Thank you for forwarding the Revdex.com ID [redacted]. NVR has reviewed the complaint and learned the consumer’s home will be ready approximately 30 days beyond his contracted delivery date. The settlement for his home is scheduled on May 19th. Ryan Homes has offered to...

assist the consumer with his living arrangements in the interim. He has confirmed that he is now using a different lender of his choice, but NVR Mortgage has reached out to discuss the mortgage process. We appreciate the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if you have any questions. Kind regards, Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted].  Prior to the receipt of this complaint, our Customer Care team was working with the consumer to review his concerns.  After careful review of the information the consumer had provided on the roof and...

it's recent repairs, Ryan Homes made a monetary offer for partial reimbursement and drywall repair.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.  Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Care

Dear [redacted] -
Thank you for the opportunity to look into the Revdex.com ID [redacted]. Our Ryan Homes team met with the consumer and we have a complete list of items that need addressed. We agreed to work on repairs the week of 4/25, due to the consumer's schedule. If the consumer should...

experience the need for service in the future, he should contact Customer Care. Our Customer Care is available Monday - Friday from 7 am to 7 pm at ###-###-####.
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional concerns.
Kind regards,
Corporate Customer Relations

Dear [redacted] – Thank you for the opportunity to look into the Revdex.com assigned ID [redacted].  Ryan Homes was contacted by the consumer on July 21st.  The consumer relayed to our Customer Care that she experienced an issue with the refrigerator that came with the home.  The consumer...

opted to replace their refrigerator vs. request repair to the refrigerator that came with the purchase of their Ryan Home.  At installation of the new refrigerator, the plumbing assembly needed to be changed to ensure full manufacturer’s warranty coverage of the new appliance.  Changing plumbing to accommodate a replacement appliance is not a service that Ryan Homes performs.  Ryan Homes offered the contact of a vendor that the consumer could employ to complete the action of changing the plumbing assembly.  Ryan Homes stands behind our original response to the consumer.  Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if you have any additional concerns. Regards, Corporate Customer Relations

Dear [redacted],
Thank you for the opportunity to look into the Revdex.com assigned [redacted]. Since the receipt of this concern, our Ryan Homes team has worked with the manufacturer to locate materials for the repair.
The materials are scheduled to be delivered on September 23rd and Ryan...

Homes will schedule the repair for the consumer the week of the September 28th. Ryan Homes has spoken to the customer about the delivery and getting the wood repaired as soon as we receive the delivery. The consumer has requested that the manufacturer inspect the quality and durability of the floor. Ryan Homes is working with the manufacturer to schedule this inspection at the time we complete the repair.
We appreciate the efforts of the Revdex.com in bringing closure to this concern. Please let us know if you have any questions.
Best regards,
Corporate Customer Relations