Efile Salon

Dear [redacted]:
Thank you for the opportunity to look into the Revdex.com ID [redacted]. Our Ryan Homes service team will contact the consumer to set an appointment to review the concerns outlined in the Revdex.com.
We appreciate the efforts of the Revdex.com. Please let us know if you have...

any questions.
Kind regards,
Corporate Customer Relations

Dear [redacted],
Thank you for the opportunity to look into the Revdex.com assigned ID [redacted]. Ryan Homes is attempting to reach an agreement with the consumer on the return of her deposit. We appreciate the efforts of the Revdex.com in bringing closure to this matter.

Please do...

not hesitate to contact us if you have any additional concerns.
Best regards,
Corporate Customer Relations

Dear Mr. [redacted] –
Thank you for bringing the concerns outlined in the Revdex.com ID [redacted] to our attention.
NVHomes has agreed to the desired outcome noted in the complaint upon receipt of the signed Mutual Release.
Please do not hesitate to contact us if you have any questions.
Kind...

regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
NV has started and not completed addressing the concern.  The actually re-bricked one area and started mortar clean-up on several borders.  However, the border of main concern was addressed by smearing mortar completed across the brick mortar, effectively changing the color of the brick.  This has to be further address and corrected.Regards,[redacted]

Dear [redacted] – Thank you for forwarding the additional comments for the Revdex.com assigned ID [redacted].  Ryan Homes would only be able to provide guidance on who could evaluate a concern the consumer has with regard to the structure of his home.  Once again, Customer Care would not be able to comment on or guarantee a reimbursement for costs incurred for an inspection a consumer would choose to have done.  Ryan Homes will not be taking responsibility for the cost the consumer incurred to have his home structure evaluated as there were no issues found with the home’s structure.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if you have any additional concerns.Regards,Corporate Customer Relations

Dear [redacted],
Thank you for the opportunity to look into the Revdex.com ID [redacted]. Our local office has since been in contact with the consumer and we are working with her directly to address her concerns. We fully believe that we are able to resolve this complaint to the consumer’s satisfaction.
Please do not hesitate to contact us if you have any additional concerns.
Regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Although my husband signed and returned a w-9... I don't understand the need for it.  We were told 2100... not 2100 minus taxes.  We paid our tax on the 1st carpet when we bought the home.  Their service provider damaged our rug, promised a credit,  and now we are supposed to pay tax on their mistake? ??... 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], however all claims that were made were true, and well documented.  The check was canceled after the fact that NVR agreed to release us from the agreement and actually suggested cancelling as it had not been cashed (see email between NVR and customer) and before NVR made any agreement to return my funds. This can be seen by the check cancel date.  That being said this resolution is satisfactory to me.  
Regards,
[redacted]

Dear [redacted]-   Thank you for the opportunity to look into the Revdex.com ID [redacted].  Our Ryan Homes project manager has reached out to the consumer to review their concerns.  There were 3 areas of concern.  Our project manager will review the outstanding concerns with our...

service team and follow up with the consumer no later than Wednesday, June 21st. Ryan Homes appreciates the efforts of the Revdex.com in bringing closer to this concern.  Please do not hesitate to contact us if you have any additional questions. Kind regards, Corporate Customer Relations

Dear [redacted] -
Thank you for the opportunity to look into the Revdex.com assigned ID [redacted]. Prior to the receipt of this Revdex.com, our Ryan Homes service team learned of the consumer's concern and agreed to review it with the consumer. Our Ryan Homes service team will continue to work directly with...

the consumer to address the issue outlined in the complaint.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Corporate Customer Relations

From: C[redacted], Suzanne Date: Tue, Aug 11, 2015 at 3:15 PMSubject: RE: Revdex.com complaint # [redacted] responseTo: "[redacted] ([redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>Dear [redacted]- Thank you for forwarding the additional consumer concerns for the Revdex.com ID [redacted].  Ryan Home has looked into this matter again and we stand behind our previous response.  The home is 8 years and 4 months.  There is no record of this consumer having reported this concern during the warranty period of 1 year from the settlement date. In addition, at the time of construction, the consumer’s home went through a number of county inspections.  If the leak were simply a matter of a faulty door installation, an installation that was not per the construction plans or not in compliance with the building code, this would have been identified and an occupancy permit would not have been released until the issue was remedied.  The door referenced requires homeowner maintenance and if left unattended, could lead to the issues outlined by the buyer.  Once again, Ryan Homes will not take responsibility for these repairs. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Regards,Corporate Customer Relations

Dear Ms. [redacted] -  Thank you for forwarding the additional comments from the consumer.  Ryan Homes remains committed to work through the consumer's concern to resolution.  While the consumer would like to keep this Revdex.com complaint opened until all items are resolved; Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We are going to need a few more weeks before we accept a
specific response as there are items that remain outstanding.
We are allowing Ryan Homes the opportunity to fix these issues
out of respect for the efforts of the people directly involved in bringing
closure to these issues.  We do not
suspect that those involved in trying to fix the problems have contributed
directly to the issues we have experienced, but the efforts have been genuine
in making it right.  As a result, any
legal actions that would have been pursued have been placed on hold.  In addition, we will be holding off on
posting or submitting any corresponding photos/videos online and hold off on
passing out any associated flyers in hopes the efforts of a few can change our
hearts and minds.
Ryan Homes has, since the complaint was opened, conducted
another survey of the home and finished some work as indicated in their
feedback to our complaint.  The
structural engineer came back out to survey the previous work and pointed out a
few minor things that needed to be done to complete that associated work.  The engineer also took a look at some of the
issues we had concerning the floor joists and the corresponding bulges we had
in the lower level floor directly above the main supporting beam and
corresponding support pillars in the crawl. 
In addition, we discussed with the engineer our concerns with the
drainage fix, the cracks in the drywall, the issues with the doors getting
stuck and the soil samples report where it indicates in the report and
specifically the concern with unstable soils and the statement “...not
recommended to build on this site due to organic fill present...”  We also provided the Ryan Homes team that arrived on Wednesday with the photos associated with our concerns as well as highlighted some areas on the initial engineering report and the soils report for discussion.Ryan Homes is awaiting the engineers written
report on the findings by the structural engineer concerning the
issues identified with the floor joists and the corresponding bulges in the
lower level floor along with the other items that needed to be done with the
framing supports under the morning room and corresponding knee wall.  Drywall contractors will be notified to come
in and repair the associated cracks, nail pops, seam separations along with the
associated caulking.  Upon receipt of the
engineers report, Ryan Homes has assured us they will come in and conduct the
necessary tie-ins/bolting of the main supporting beams under the home and will
conduct the corresponding repairs to the lower level floors above along with
the doors and/or moldings associated.
Wednesday, May 18 2016, was a good day towards resolving our
major concerns about the structural integrity of the home and the long term
integrity of our investment.  This has,
since day one, been our primary concern. 
While it does not completely erase some of the concerns we have
addressed in this note with regards to the initial craftsmanship of our home, those photos or those videos,
we do believe that the resulting issues are being addressed.
It is estimated that the engineering report will be submitted
within two weeks and repairs conducted the following week and we would like this
complaint to remain open until such repairs are completed.  We are awaiting a call from the drywall
contractor to schedule in those repairs and have been told by Ryan Homes to
expect that call to come in sometime this week.Regards,
[redacted]

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted].  Prior to the receipt of this complaint, Ryan Homes approved the cancellation and return of deposit for this purchase.  Ryan Homes appreciates the efforts of the Revdex.com in bringing...

closure to this concern.  Please do not hesitate to contact us back if you have any additional questions.Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Hello [redacted],They are not responding on my request. I would like them to respond on my concern with dead trees. (I am also asking for all these dead trees to be replaced. It is really interesting how Ryan homes is not mentioning anything about these dead trees in any of their responds. I am asking them to address threes in their next respond.)I am still asking for the yard cost to be reimbursed.Thanks[redacted]
Regards,
[redacted]

Dear Ms. Tilghman -  Thank you for the opportunity to look into the Revdex.com assigned ID [redacted].  While we can appreciate the frustration that the consumer must be experiencing, there is no action that Ryan Homes will be taking.  There was no witness to the accident that damaged the...

consumer's vehicle.  This is effectively a hit and run and should be treated as such. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if have any additional concerns on this issue. Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the house was delivered to us in haste in March, 2007.  There was leaky issue in our master bedroom, and water leaks in the garage during the first year.  ( A numbrr of the houses on my block had similar leaky issues during the first year).  I contacted Ryan homes.  The company was reluctant to come to fix the problems.  Ryan homes told me it was maintenance issue and that I needed to do caulking.  I complained and told them that a house that is built well does not need to caulk every year in order to avoid leaking.  A number of my friends who owned new houses told me that they did not caulk for several years and their roof did not leak and there was no water getting into the garage.  Finally, due to my complaint, Ryan Home came to fix the problem.  It is now 3-5 years since they fixed the issues.  There is no leak from the roof into my bedroom and there is no water coming down into my garage, even though I did not caulk.  This proves that my house was not well built since the beginning.The city inspector checked for big things to make sure that the house is safe to live in and to meet the building codes.  It is not the inspector's job to check small things such as flashing on the window.  Even though the wood is rotten due to your worker's mistake, the house is still safe to live in.  Like I stated before, wood does not rot in one year.  It takes about 8 years to rot and it has taken 8 years for me to discover that your worker did not install the flashing for my house.  As I stated before, there is flashing on my neighbours' houses, that is why they do not have the similar problem like I have.  The function of the flashing is to protect the wood from rotting.  Had your worker remembered to install the flashing, the wood on top of the sliding door would not rot to the state it is in now.  So please do not tell me that it is a maintenance issue.   
[redacted],A good company would stand behind the workmanship of its workers.   If the worker forgot to instslall the flashing  during construction, then they need to acknowledge that and fix the problem for the owner, regardless how long she has  owned  the house.  After all, the owner did not make the mistake; the worker did.  It is the company's responsibility to deliver a well- built house to the owner.  If the company chooses not to stand behind his worker's workmanship, then please let my response stay on the internet for people to read.  Thank you so much for your time.
Regards,
[redacted]

Dear [redacted],
Thank you for the opportunity to respond to the Revdex.com assigned
[redacted].  There were 3 items listed in
the complaint and we will note our responses to each, following:
·        
Numerous shingle blow offs – The consumer...

settled
on their home December 3, 2004 and therefore, has not been through the spring
and summer for the shingles to properly seal. 
New shingles need to undergo thermal sealing, which can take several
days of temperatures on the forty degree or higher range.  Ryan Homes has addressed the shingle blow off
when we were made aware of it.
 
·        
Standing water against the foundation – This is caused
by settlement around the over dig of the foundation.  Ryan Homes provides a one-time settlement
repair in the first year, which we will cover labor and material for this
repair.
 
·        
Minor interior workmanship issues – Our service
manager has contacted the consumer and set an appointment for May 5th
to investigate these issues further.   Ryan Homes will supplement its response after
this investigation has been completed.
 
We appreciate the efforts of the Revdex.com in bringing closure to
this matter.  Please do not hesitate to
contact us if you need any additional information. 
Kind regards,
Corporate Customer Relations

Dear Ms. [redacted] –
Thank you for forwarding the additional consumer comments regarding Revdex.com ID [redacted].
We stand by our previous response. [redacted] kindly requests that the Revdex.com review the original complaint, rejection and the responses to the consumers claims and bring closure to this matter. Please let us know if any further clarification is needed.
Best regards,
Corporate Customer Relations

Dear Ms. [redacted] -  Thank you for the opportunity to look into the Revdex.com assigned ID [redacted].  Prior to the receipt of this complaint, the consumer reached out to out offices and spoke with our management team.  We understand the frustration the consumers felt and apologize.We...

appreciate the efforts of the Revdex.com in bringing closure to this complaint.  Please do not hesitate to contact us if you should have any additional questions on this matter.   Kind regards,Corporate Customer Relations