Efile Salon

Dear [redacted]:
Thank you for forwarding the additional comments for the Revdex.com assigned ID [redacted]. We stand by our previous responses. This information has been provided to the consumer on numerous occasions as well as to the Revdex.com.
There will be no further action on this complaint.
Regards,
Corporate Customer Relations

Dear Ms. [redacted], Thank you for the opportunity to review the Revdex.com assigned ID [redacted].  Prior to the receipt of this complaint, Ryan Homes has communicated with the consumer when they went under contract that we were projecting a July close. The NVR Sales Representatives made it clear at...

that time that it was only a projection and this information is also clearly stated in our contract language. Ryan Homes explained that the lots are not recorded and we would be at the mercy of the developer/municipality to get the home sites prepared for construction.  The NVR sales team has been in regular contact with the consumer throughout the process.  As we received information, it was shared with the customer in a timely manner and the communication has been recorded in their file. At the time the consumer threated to cancel their contract they were told that their earnest money would be retained. These restrictions are stated in our Purchase Agreement as well. The home sites have recently been recorded and we have shared our construction schedule with the consumer.  The customer has since apologized to the NVR Sales Representative and promised to retract their complaint to the Revdex.com.  Ryan Homes appreciates the efforts of the Revdex.com in bringing closer to this matter.  Please do not hesitate to contact us if you have any addition questions or concerns.   Kind regards, Corporate Customer Relations

Dear [redacted] -
Thank you for forwarding the additional comments from the consumer regarding the Revdex.com ID [redacted]. Ryan Homes has worked out the details of the credit directly with the consumer and has attached a copy of the check.
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional concerns.
Kind regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would also like to state that I am very impressed with the way this was handled . The Productuon manager I spoke to handled my concerns with great interest and was very sincere in wanting what was best for my family . This is the biggest purchase I may ever make in my life and at times I got difficult with the production manager yet he still continued to follow up and be very cordial and helpful and wanting to help resolve my issues . I fee the production manager came up with a very nice remedy to my situation and I feel really good about this purchase and knowing that I'm dealing with a first class organization who truly sees to it they make sure their customers are taken care of. Thank you Ryan Homes for doing the right things.
Regards,
[redacted]

Dear [redacted] - Thank you for forwarding the Revdex.com Id [redacted].  Ryan Homes has reviewed the concern and will be replacing the cracked concrete patio.  Please do not hesitate to contact us if you have any additional questions.  Ryan Homes appreciates the efforts made by...

the Revdex.com in bringing closure to this matter. Kind regards,Corporate Customer Relations

Dear [redacted],
Thank you for the opportunity to look into the Revdex.com complaint [redacted]. The mutual release has been received and the refund will be generated 21 days after the original deposit, per our policy. The date of refund will be September 21, 2015.
We appreciate the efforts of the...

Revdex.com in bringing closure to this matter. Please let us know if you have any questions.
Regards,
Corporate Customer Relations

Dear [redacted],
Thank you for the notification on the consumers additional concerns.
The condition that the consumer is describing is vinyl siding distortion. This condition can occur when reflected solar energy combines with ambient temperature and direct sunlight exposure to essentially cause melting to the siding. This is an effect that is environmental (and therefore not warrantable). Ryan Homes stands by our previous response. Ryan Homes has a One Year Limited Warranty on the siding. The consumer settled on her home in February 2010 and is more than 4 years beyond that warrantable time frame. Ryan Homes will be happy to provide guidance to the consumer to remedy the situation as well as provide contact information for a vendor that can perform the work for the consumer at her expense.
Ryan Homes kindly requests that the Revdex.com review the original complaint, rejection and the responses to the consumers claims and bring closure to this matter.
Regards,
Corporate Customer Relations

Dear [redacted],
Thank you for the opportunity to look into Revdex.com ID [redacted].
On June 30, 2015, a representative of Ryan Homes met with the consumer and evaluated this claim. Ryan Homes will repair the drainage issues, replace the affected drywall in the garage, and address any mold concerns...

as well.
We appreciate the efforts of the Revdex.com to bring closure to this issue. If you need any further information, please do not hesitate to contact us.
Best Regards,
Corporate Customer Relations

Dear [redacted],Thank you for the opportunity to look into the Revdex.com ID [redacted].  Our Ryan Homes service team has an appointment to meet the consumer to discuss his concerns outlined in the Revdex.com complaint.  We will create a list of items to be addressed and schedule to complete...

shortly after.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please do not hesitate to contact us if you have any additional concerns.  Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Whether the statements made are true or not, monies were not collected and they were not listed on the Closing Disclosure.  This error made by Ryan Homes, NVR Settlement, and [redacted] is causing undue hardship on all of the new condo homeowners that were the victims of this monumental error.  This is why the corporation should do more than admit their mistake but to set it right by paying the three-month assessment to the condo association on behalf of me and all the new condo owners.  The letter Ryan Homes mailed to us was lacking in responsibility, offered no assistance what-so-ever, and didn't consist of contact information in case we had questions or concerns. Regards,
[redacted]

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted].  Ryan Homes has reviewed the complaint filed by the consumer.  Prior to the receipt of this complaint, Ryan Homes offered to replace the consumer’s door.  The consumer declined our offer.  Our...

warranty for the issue the consumer is experiencing with the door is limited to one year.  The consumer settled on his home January 2006.  As this is more than 9 years beyond any warrantable timeframe, Ryan Homes will take no further action on this matter.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.  Please let us know if you have any questions.Kind regards,Corporate Customer Relations

Dear [redacted] -
Thank you for the opportunity to look into the Revdex.com assigned ID [redacted]. Ryan Homes feels very confident that the issue the consumer experience is, in fact a county issue. This information has been provided to the consumer in their original complaint and through their...

insurance subrogation claim. Ryan Homes will not take responsibility for the county issue that the consumer experienced.
Ryan Homes appreciates the efforts of the Revdex.com in directing this complaint to the appropriate party. Please let us know if you have any questions or additional concerns.
Regards,
Corporate Customer Relations

Dear Ms. [redacted] –
Thank you for the opportunity to look in the Revdex.com ID [redacted]. Our Ryan Homes Service Manager has met the consumers’ contractor at the consumer’s home and reviewed the concerns outlined in the Revdex.com complaint. It was found that the issues outlined in the complaint occurred due...

to caulk/sealant shrinkage over time. The sealant replacement and maintenance is the responsibility of the homeowner and not warrantable under the 10 year Limited Structural Warranty. There will be no further action on this matter.
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please let us know if you have any additional concerns.
Regards,
Corporate Customer Relations

Dear [redacted]
Thank you for the opportunity to look into the Revdex.com assigned ICD [redacted]. Since the receipt of this concern, our Ryan Homes team has worked with the manufacturer to locate materials for the repair.
The materials are scheduled to be delivered on September 23rd and Ryan...

Homes will schedule the repair for the consumer the week of the September 28th. Ryan Homes has spoken to the customer about the delivery and getting the wood repaired as soon as we receive the delivery. The consumer has requested that the manufacturer inspect the quality and durability of the floor. Ryan Homes is working with the manufacturer to schedule this inspection at the time we complete the repair.
We appreciate the efforts of the Revdex.com in bringing closure to this concern. Please let us know if you have any questions.
Best regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
Although
I am disappointed with the business's response, I decide to accept it. I’ll find a
licensed structure engineer to check the house as requested. If the
problem is confirmed, I hope that Ryan Homes will not refuse to fix it as the
problem began long before the 10-year warranty expires.
Regards,
[redacted]

[redacted] -Thank you for forwarding the additional comments from the consumer.  NVHomes has met with the consumer to review all concerns.  The following are the items that NVHomes has agreed to address as a courtesy and outside of the Limited Builder's 1 year Warranty: Main level Staircase/caulk under nosing at scotia mold/shoe mold gap at landing – NVHomes will schedule to have addressed Side splash in kitchen -  NVHomes will schedule to have addressedBasement sink holding water – NVHomes will schedule to have addressedBasement window not secure – NVHomes will schedule to investigate and assess if action is requiredCasing in bath upstairs – NVHomes will schedule to address & replace this piece of casing  NVHomes will not be addressing the following:Carpet gaps under baseboard in family room + living room & basement Ceramic floor wet barNVHomes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if there are any additional questions with regard to this concern.Kind regards,Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted].  Prior to the receipt of this complaint, NVHomes Division Manager, Production Manager and Project Manager reviewed the consumer’s concerns.  We acknowledged and apologized for the issues outlined in the...

consumer’s complaint.  NVHomes is monitoring the progress to ensure all work is done correctly and completed in a timely manner.  NVHomes expects completion by Friday, June 10th.NVHomes appreciates the efforts of the Revdex.com in bringing closure to this matter.  Please let us know if you have any questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for the opportunity to look into the Revdex.com ID [redacted].  NVHomes has reviewed the complaint and contacted the consumer.  The consumer has noted that the issue outlined in his complaint only occurs during very strong winds.  The NVHomes Service Department...

has provided their direct contact information and agreed to visit and investigate the consumer’s home should the problem return.  NVHomes considers this matter closed unless the consumer contacts us again.NVHomes appreciates the efforts of the Revdex.com in bringing closer to this matter.  Please let us know if you have any additional concerns on this matter.  Kind regards,Corporate Customer Relations

Dear [redacted]-Thank you for the opportunity to look into the Revdex.com ID [redacted].  We have met the consumer at his home to review his concerns.  NVHomes has agreed to repair trim on the bay window that is chipped.  There was not an issue found with the insulation though our service...

team did discuss ways to improve the efficiency of the HVAC, including but not limited to window coverings, damper adjustments.  Having said such, NVHomes has agreed to send the HVAC vendor to check the system. NVHomes appreciates the efforts of the Revdex.com in bringing closer to this concern.  Please do not hesitate to contact us if you have any additional questions.Kind regards,Corporate Customer Relations