EGumball

The customer signed into an agreement with eGumball on 9/23/(attached) and asked that we increase the online exposure for their businessOn 10/the customer contacted the customer service department regarding an explanation of the service Our customer service representative discussed the importance of NAP inconsistencies and the reasons of which why the business was not more prominent online After discussing the service and the agreement with the customer, the customer asked that we continue with the cancellation request, which we honored The customer did ask that we limit their agreement to months during the conversation We ask that the customer contact their Account Executive at [redacted] ext [redacted] to discuss their agreement and the service

The service understands the customer’s concerns, and had been working with the customer to address each issue addressed in this reviewIt is important to note that no SEO marketing company can guarantee ranking within a certain time frameThat being said, the service did indeed meet obligations, as evidenced by the customer’s proven exposure on [redacted] while using the service The service’s representatives reached out to the customer and left messages on 5/1/and 5/5/to resolve the customer’s issues regarding their complaint, but the service never heard backThe customer’s account has since been placed in collections following the customer’s cancellation of a 12-month agreement on 8/12/ If the customer has any further questions regarding their account, they may contact the customer service line at [redacted] Monday-Friday 7:30-3:PST

The customer hired eGumball in order to improve their online presence and in order to do so eGumball must establish a foundation for the business online and increase the trust which the search engines have established for the business The initial stages of the campaign are designed to decrease the turnaround time and allow for our customers information to be obtained throughout the internet in a host of different ways During the quality control process, separate address were uncovered which were associated with the business online These inconsistencies not only cause a decrease in trust score ratings but also in potential customer feedback for the business Upon hiring eGumball for services, all customers are presented with the terms of the agreement which outlines items such as the service term, business name, pricing, etc(example attached) This is to ensure that there are not any misunderstanding with the service prior to signup We have a proven track record of success which stems from our focus of ensuring a ROI for our customers In order to promote the long term success of our customers we must follow [redacted] requirements and increase the trust in order to do soWe ask that the customer contact their Account Executive to further discuss the course of action to meet the customers business goals and expectations They can be reached at [redacted] ext [redacted] Monday - Friday 7:am - 3:pm PST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am rejecting eGumballs response as it does not provide a solution to the several months (attempts on our part through email and phone conversations) to bring a solution that is in line with what they promised would be done on behalf of our businessTheir response recommends we call the Executive Account Rep, we have already done that several times Our conversations with the account representative and the executive account representative were of no help, they made me feel like I was being backed into a corner and said that they had already done the services that they stated they would do, however, when we log onto the control panel and or visit [redacted] we continually found the mistakes that they did not fix TWO MAJOR DISCREPANCIES FROM OUR LAST PHONE CONVERSATION WITH eGumball: 1) Executive Account Rep stated that the "vendor" who sold us the product is from and independent contractor company and that those vendors give inaccurate information from time to time because "they don't know the product" 2) Executive Account Rep disclosed that [redacted] is being sold and therefore they can't do any work on that search engine This should have been disclosed to us months a go when we started questioning our account representative about services not being fulfilled We are rejecting because we continue to come to an agreement with them and they are not keeping their end of the bargain and now that we have canceled the account they want to charge for over $for canceling early -- we are petitioning that eGumball waive this feeWe have gone back-and-forth with them for the past three months and can't come to an agreement that is in the best interest of 1st Avenue Salonbusinesses that abuse the "power of a contract" need to be held accountable when they don't provide customer satisfaction Regards, [redacted]

We boldly disclosed our company, our service and our terms and conditions prior to receipt of payment as detailed in this attachment: http://egumball.com/ [redacted] In the above link you will find the following facts: 1) Client was sold maps optimization services and hardcopy signed our agreement on 6/5/Agreement titled "Local Maps Directory Optimization Agreement" as shownAlso mentioned in our maps optimization agreement is "Google Maps and Yahoo! Local Directories"Disclosure of service type - disclosed 2) Client logged into to our control panel and accepted terms of service on 6/17/Again maps optimization terms and conditions titled "Maps Optimization Terms and Conditions" was agreed upon from ip address [redacted] which is located in Clemmons, North Carolina with the client login credentials Client was provided service per our agreement with success alongside the following results: http://egumball.com [redacted] Our agreement with this client is valid and payment is dueThank you

eGumball was hired by the customer to increase the exposure of [redacted] and the associated information on line Upon initial review the quality team discovered multiple business names, addresses, and phone numbers connected to the customer Increasing the consistency of business information is a foundational necessity that creates trust not only by the search engines but also by potential customers The customer had contacted the customer service department to discuss the services which had been provided and referencing that they had not seen any changes The service rep had discussed the initial changes and asked that the customer gain access to a computer so that eGumball could prove the services which had been rendered and the increases in exposure which had been attainedThe customer at that point did not have access to a computer and during additional attempts informed us that he would call back when he was not working A cancellation was received after hours and we have not had the opportunity to show the customer the increase which has been achieved We have attached screenshots of rankings and traffic reports which outline the advances that have been made We ask that the customer contact their Account Executive to further discuss the screenshots and traffic reports Please contact the customer service department at [redacted] *** and ask to speak with an Account Executive

During the initial review of the business information our quality control team identified multiple business names, addresses, and websites connected with the business informationThe client was aware of these inconsistenciesOur services are designed to increase the consistency of business information found throughout the internet, which is required in order to improve any sort of online presence This process is ongoing and eGumball uses great effort to clean up years of incorrect information onlinePart of the cleanup process involves added new relevant information for search engines and clients to find [redacted] - [redacted] (app) [redacted] - [redacted] - [redacted] ( [redacted] ) [redacted] (GMB) [redacted] - [redacted] - [redacted] Addresses: [redacted] (app, GMB, URL, [redacted] ) [redacted] Phone #s: [redacted] (app, GMB, URL, [redacted] ) [redacted] Website: [redacted] (app, [redacted] , redirects to [redacted] ) [redacted] (old?) There are many customer service agents who would be happy to address any of your concerns, and we regret that the customer did not experience satisfactory communication We ask that the customer contact their Account Executive to answer questions regarding their accountThey may contact this service Monday through Friday 7:30-3:PST at [redacted] and speak to one of the account representatives hereSomeone would be happy to assist the customer with their questions and concerns

eGumball, Inchas added all of the customer's contact numbers to the Do Not Call list, and this issue is now resolvedIf the customer has any more questions, they may contact eGumball, Incat [redacted]

The customer has contacted us and provided us with a list of phone numbers, which we have successfully submitted to our Do Not Call listHowever, this does not guarantee that other companies in our industry won't call the customer about their services

Ms [redacted] signed our agreement before her payment was received and the agreement clearly states that there will be a set up fee and our monthly fee at startup This information was not only disclosed prior to receipt of payment but was also confirmed by returned email copy of the agreement.Our refund policy allows for a full refund if our service does not complete the activation process within thirty (30) days Ms [redacted] signed her agreement on 7/and her file was activated on 8/ On 7/our quality control department found a number of incorrect local listings: Biz Names: [redacted] & [redacted] Inc [redacted] & Assoc Inc [redacted] & [redacted] Incorporated [redacted] & Associates Addresses: [redacted] Drive, ***, MI [redacted] Ave, [redacted] , MI [redacted] - [redacted] MI [redacted] AVE ***, Michigan [redacted] Google clusters local directory listings for comparison against the address we are submitting to Google We spoke to Ms [redacted] on 7/about her campaign with us: ISSUE: Client called in wanting to list business as [redacted] Dr • ***, MI [redacted] with the following serving areas grosse point, Birmingham,Bloomfield, Franklin, West Bloomfield, Rochester Hills, Rochester, [redacted] ,St Clair shores, Detroit-also wanted to know whats taking us so long to get her up and running ACTION: - explained to client the process - explained application process to get her campaign up and running - explained ranking process - she understands its going to take time but she said she is just getting anxious RESOLUTION: issue resolved

eGumball can never guarantee that a business will be placed on the first page of Google or any other search engine, as stated in our terms (http://www.egumball.com/terms.html), as well as the customer contractThe client requested that they pay the contract in full in July of at signage, but then charged us back for the same amount in November of and again in December of Even further, this customer is ranking successfully ( [redacted] )As also seen in the document provided, we have carried out our services and have not demonstrated any type of dishonesty towards the customer

[redacted] , contractually known as [redacted] , signed up for our maps optimization serviceOur company was contracted to submit, edit and optimize local directory listings to improve citation clustering for local search enhancements in Google MapseGumball is a “Google Partner,” as certified by AdWordsThis label of certification is provided by Google, but does not mean that eGumball is a subsidiary or an actual contractual partner of Google, as detailed at the top of our terms and conditions (http://www.egumball.com/egumball_is_not_google.html) Further, eGumball provided [redacted] six months of service, which did improve their visibility in Google MapsThe service documents are found here: http://www.egumball.com/ssm.html As you will see within our service documents, the screenshots of ranking and email communications show the client thanking us for a speedy responseThe client acknowledged our work was being performed We believe the client is not pleased with our service because they were not able to locate their business without the use of “CA.” This advanced request takes more time to accomplish, as we manage citations within a monthly drip systemWe do not promote flooding Google with a single shot of updated citations, which may be viewed as unfriendly to GoogleWe are not in control of when Google pushes a new index, so we have to be very conservative with our submission policies Although our service notes demonstrate our willingness to explain our service in detail, we need trust and open communication in order to be more effective

This company is a phony! They have misleading information on their website Also they use tricky tactics to convince you to sign on with their company claiming that they can help you expand your business Upon signing up, I changed my mind the next day because I realized I couldnt go through with it because of my financial status at that moment I called them left a msg to cancel and they use their tactics to convince it would be worth my whileWell I looked at my website and I do not like it Also, they claim that they can get me a lot of action with google I just realized by a phone call sent a few days ago, they were asking for my google code that was sent to me Well that was strange I tried cancelling again, cuz also realized that the previous company that had my website had the same support that they offered So they claimed I couldn't cancel because I would owe them $so because I didn't have the funds right there they put me on some payment plan till April until the contract goes south I'm really disappointed in this companyPls everyone beware they have hidden clauses in their contracts on line and if you try to cancel - they have the phony convincing tactics This company is no goodPhony, Phony, Phony I can't wait to be rid of them! I will never recommend them to anyone BEWARE!

Feel free to contact us to discuss our service and what we can do to help 1-800-890-8940, prompt for service Avoiding phone calls will not resolve your issue

The complaint has been resolvedHow do I close it?Thank you***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm puzzled at the business' responseThis wasn't at all what I was assured when they had me sign upIt is most unfortunate that any reputable business can be this deceptive Regards, [redacted] ***

We have included a copy of the customer's contract, including the templates available for automotive businessesWe always advise that the customer edit their business information on these templates through our Control Panel, which is easily accessible and thoroughly introduced to the customer within the first week, to ensure that all information is correct

The customer hired eGumball to manage the business information found online for their business, [redacted] *** eGumball was hired due to its proven track record of helping thousands of businesses achieve higher rankings and improving the online presence of these businesses eGumball has a system in place which it uses to achieve these results eGumball focuses on directories which higher domain authorities and therefore a larger role on the businesses online presence There are many hundreds of directories online which include business information In the case of [redacted] ***, the customer was initially informed of the extent of the incorrect information online, by our quality control department In some cases, [redacted] has 10+ incorrect listings within a single directory This increase the time frames and the amount of work required of eGumball to fix this incorrect information The customer was informed of this work on multiple occasions 12/2/2015, 12/8/2015, 12/15/2015, 1/5/2016, 1/22/2016, 2/24/2016, 3/21/2016, 3/28/2016, 4/11/2016, 5/27/2016, 5/31/ During the process, and on 4/11/2016, the customer switched to a new website which caused the need to re- update the business information online Amongst the service that eGumball provides the managing of business information online is a constant, regular process Though we understand the customer's frustrations, no company can ensure front page results If the customer has further questions regarding their account, including the extent of the work that has been completed They may contact customer service Monday- Friday 7:30a to 3:30pWe would be more than happy to assist with any questions

I hate these guys they call me all day long and say they can't take me off their list!!!

According to our terms and conditions,( [redacted] ) eGumball, Inccannot guarantee any specific search engine result page and or line placement for a listingWhile this service has a proven track record of improving our customers’ keyword rankings, no SEO company can fully control search engine algorithmsThis service fulfilled its obligation, according to our terms and conditions, by activating the customer's account within one monthFurthermore, refunds are not granted after the rescission period expiresIf the customer wishes to discuss this matter further, they may contact eGumball, Incat [redacted] during standard business hours