EGumball

eGumball was hired by the customer to increase the exposure of [redacted] and the associated information on line Upon initial review the quality team discovered multiple business names, addresses, and phone numbers connected to the customer Increasing the consistency of business information is a foundational necessity that creates trust not only by the search engines but also by potential customers The customer had contacted the customer service department to discuss the services which had been provided and referencing that they had not seen any changes The service rep had discussed the initial changes and asked that the customer gain access to a computer so that eGumball could prove the services which had been rendered and the increases in exposure which had been attained.The customer at that point did not have access to a computer and during additional attempts informed us that he would call back when he was not working A cancellation was received after hours and we have not had the opportunity to show the customer the increase which has been achieved We have attached screenshots of rankings and traffic reports which outline the advances that have been made We ask that the customer contact their Account Executive to further discuss the screenshots and traffic reports Please contact the customer service department at [redacted] *** and ask to speak with an Account Executive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The customer spoke with our customer service department last week and we believe this issue to be resolvedThough we understand the customer's frustrations, he did check that he read the Terms and Conditions prior to signing the contract itselfThe Terms and Conditions are available on our website for public viewing, and are easily accessibleHe is welcome to view them at any time after signing the contract, as they do not change from customer to customerWe hope that after the conversation last week with the customer, the customer is satisfiedHowever, if he wishes to call and clarify any information, he may do so Monday-Friday 7:30-3:PST at [redacted]

We understand that the customers primary goal is to grow their client base and realize a ROI from any of their marketing campaigns A proven method of doing this is by increasing the amount of traffic that is directed to our customer's information One way that this traffic is measured is through the [redacted] My Business Insights ( [redacted] ), which is the reason this information has been forwarded to the customer on various occasions These reports are generated through [redacted] and not created by eGumball These insights identify traffic and most importantly, phone calls, which are recorded from actions taken on the [redacted] My Business listing While no marketing company can guarantee that a potential customer will turn into a paying client, we feel that traffic and phone calls is the first step in realizing the mutual goals of our clients and eGumball We would like to speak with the customer to review all of the steps that have been taken to accomplish these goals The requirements of any optimization campaign are numerous and ongoing and we have a proven method that has helped thousands of customers realize their goalsWe are confident that we can help [redacted] attain the same success provided they work with us to do so Your Account Executive would be willing to review the service that has been provided and the next steps that are planned for the campaign They can be reached at [redacted] ext*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company misrepresented what they said they could for the benefit of our company if we would sign up with them and indicated they were part of Google or similar to GoogleWhen I started checking on the status of what they said they would do, I saw nothingI tried to give the devil his dues and sent a check for $but after checking again on what they said they would do I absolutely did not see anything on the web site or any other placeThese people are good with their smooth talking but should watch the words they choose to useThey claim we did not give a reason why we wanted to cancel, but we did which was for the same reason mentioned above which they did not respond, instead they keep billing us for $Why should I pay for something and get nothing and I am requesting a refund Regards, [redacted]

I have been requesting to be removed from their calling list for over a year When I ask to speak with a supervisor, they hang the phone up Incredibly unprofessional business tactics and highly annoying

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hi [redacted] , Here is my rebuttal statement which you may postBrandon from eGumball called me on September 09, and I agreed to reopen the contract based on a promise made by [redacted] who originally opened the contract that there is a day money back guarantee if there are no resultsShe pointed out to a line written on the bottom of the application as "Performance guarantee"I hope that eGumball can show a result at the end of days or refund the money as promisedThank You, [redacted] Regards, [redacted] ***

Thank you for reaching out to express your concerns We ask that you contact your Account Executive for a full explanation on your account progress and results Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have had no response thus far but interestingly did get a phone call today from a customer service representative, [redacted] , at Egumball She wished to review my account This is the first contact I had received since notifying them of my dissatisfaction in March Some customer service! I should also mention that I sent the CEO and customer service a formal complaint shortly before notifying you and never received any reply.While Ms [redacted] was pleasant, she felt compelled to inform me that Egumball did it's job to optimize my search profile Yet facts are a sticky thing The position of my listing on Google remained off of page until I made it known to them in March some months into my contract Hearing about the processes of search optimization is irrelevant This company has refused to acknowledge its poor performance and take any responsibility for its very shabby customer service They have taken my money and arrogantly blame me for "not understanding." Consumers should be warned about their cold call practices, deceptive promises, and poor customer service[redacted] On Thu, Apr 9, at 6:PM, < [redacted] > wrote:We have received your complaint and we are currently reviewing it.Revdex.com of San Diego (San Diego, CA) [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted] Web: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 7, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This issue has been resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI've already spoken to an account manager and they refused to cancel the product and wanted me to pay the full amount of the contract to cancel Regards, [redacted]

eGumball is in fact a [redacted] Partner, which can be verified here: [redacted] eGumball understands the complexities of increasing the exposure of our customers and we take pride in our proven abilities The challenges associated with the customers accounts have been communicated on several occasions by our customer service department The customer has also been provided a control panel which allows for traffic reports to be obtained at any time We ask that the customer contact their Account Executive at [redacted] to review the [redacted] Partner program and the progress that has been made on the account

The customer hired eGumball to increase their online visibility in September of During the initial stages of the campaign the service department uncovered many inconsistencies with the business information including multiple business names ( [redacted] / [redacted] ***/ [redacted] [redacted] / [redacted] ***), Multiple addresses ( [redacted] / [redacted] ***), and multiple websites ( [redacted] / [redacted] ) The customer was informed on multiple occasions by the service department of the extent of the work that needed to be completed in order to accomplish the desired results The customer was also provided with a control panel to track eGumball progress on the account The customer informed the service department on 1/19/that they were not receiving enough traffic from the service and requested to cancelOn 1/22/the client had a conference call to discuss their specific situation and the traffic that had been generated from the service The client agreed to extend their service agreement with eGumball at that time On 8/15/the customer called to cancel the contract due to financial distress Since the customer had not yet fulfilled their service agreement, the service department attempted to review the service, including the customer traffic reports, which was previously a concern of the customers The customer had extended their service agreement with eGumball due to the results that had been generated Since we were unable to review the service with the customer we ask that they contact their Account Executive for a full review of the services that have been provided Their Account Executive can be reached at [redacted] ext*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below EGumball's statement that we did not respond to calls is not trueWe told them that the service they sell is available for freeIn fact, our business was listed on the wrong side of the street and was never corrected even after we contacted themWe feel like we were misled to say the leastI will be happy to talk with them to resolve this issue, but will not do any further business with this company

eGumball's customer service and sales representatives are compliant with the policy that we cannot and would not say that we are in any way affiliated with [redacted] We are a [redacted] partner, which means that we meet all the qualifications to sell [redacted] services to customersThis is stated in the customer contract, which all customers must read before signing, so that they understand that we are not [redacted] before committing to the serviceAs with any business whoprovides a service, it’s the responsibility of the customer to read all contracts and terms before signing with any service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are rejecting this response/offer because we have gone around in "circles" with eGumballeGumball continues to use verbiage that highlights what "they" believe is their positive track record -- however that has not been our overall experience We have documented that eGumball failed to inform us that they could not do any work with the "***" search engines because [redacted] is for sale We also documented that eGumball uses an outside contractor source to sell their servicesthe outside contractor misled our business in believing we were under a 3-month agreement Quite frankly we hope eGumball accepts and understands that we, at 1st Avenue Salon - along with a series of other complaints filed against them, are NOT SATISFIED with the services they tried to provide Regards, [redacted]

eGumball’s customer service team explained the importance of [redacted] Trust Score to this customer many times and that the change in their company name was the reason they were not ranking in the amount of time statedIt’s important for companies to have consistent information about their business across the internet and in all directories Our service specializes in this and helps to make sure all our customer’s information is correctHowever, it takes up to 60-days for [redacted] and other search engines to detect new informationIn this case, the customer did not allow enough time for their business’ information to be detected before claiming that we were not performing our servicesWe did follow up with the customer after allowing enough time for [redacted] to detect their business’ new information, but they instantly wanted to cancel our serviceIt is in our customer contract and our [redacted] that all customers must pay for our service until the end of their contract term

eGumballs goal is to help each and every customer earn their rightful position on any of the search engines which we target In order to do so, eGumball has established a process that has been proven to increase the presence of our customers online In the case of *** Chiropractic, there are different business names associated with the phone number of the business This is important because a business phone number is the unique identifying factor used to separate business data throughout the internet In order for the business to be trusted by the search engines, the business must be seen as able to deliver on the goods and/or services in which it is marketing With multiple business names, address, phone numbers, etcit is difficult for the search engines to ensure that the customer experience will be satisfactory For this reason, the foundation of any online rankings start with improving the accuracy of business information which is found online While the logic behind the search engine practices may not be widely understood, the practice of developing citations has been proven time and time again The work which is required in order to increase the accuracy of citations is an ongoing process which involves finding, fixing, creating, and managing a host of citations for each of the search engines to begin to trust and therefore increase the online presence of any business We ask that the customer contact their Account Executive for a full explanation of the citation development process and to also discuss their individual account Their Account Executive can be contacted at 800-890-ext*, Monday - Friday 7:30am to 3:pm PST

Our client signed onto our service for twelve months A contract was provided to the client and the client agreed to our terms of service The client has been receiving benefit all along and refuses to acknowledge our service We have billed our client per our agreement No cancellation was received until this last month There is a balance still owing Have the client perform a Google search: Hotel(s) Walterboro, SC (carousel one scroll right) Motel(s) Walterboro SC (carousel one scroll right) Lodge Walterboro SC (maps pg 1, F) Lodging Walterboro SC (carousel one scroll right) Inn Walterboro SC (carousel one scroll right) Cheap Motels Walterboro SC (maps pgE) Cheap Hotels Walterboro SC (maps pgA)v