EGumball

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [No document was signed on 8/29/ I asked them to send me the email that was sent to me in August of when I first signed the document, they said that it was sent to the wrong client They later sent me a copy in December which I had never seen before stating I owed them monthly fees ] Regards, [redacted]

We understand the customer’s concerns and hope to resolve any issues they may have. We have a great reputation for helping small businesses improve their online presence and market themselves effectively online. Any customer who is not happy with our services we take very seriously. We invite... the customer to contact our customer service department and explain their concerns to a representative who can further assist them. Without further knowledge on who the customer is or what their specific circumstances are, it is hard for us to resolve this issue. Please contact us at [redacted] M-F 7:30-3:30 and a representative would be happy to help.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've already spoken to an account manager and they refused to cancel the product and wanted me to pay the full amount of the contract to cancel Regards, [redacted]

This client has worked with eGumball since November 2, The customer has been shown on multiple occasions throughout the years their front page results which has included all of their chosen keywords and additional target areas This has been part of the reason that the customer had chosen to extend their service agreement with eGumball on multiple occasions The customer contacted the service department and informed us that they had moved their location on 2/18/ This caused eGumball to initiate changes to the years of work that had been completed The customer was informed of the extent of the work that had to be completed in order to make updates and we asked for patience during this period Part of the process does include a re-verification of their [redacted] My Business account so that [redacted] can verify their new location as an accurate business location This is a [redacted] requirement for any major change, such as an address change Furthermore, eGumball is a [redacted] Partner: [redacted] The [redacted] Partner status applies to the [redacted] program which is a separate service, but eGumball does hold this status We are providing current screenshots of the customer’s rankings These screenshots are due in part to the trust that eGumball has established for the business We would like to further discuss the results and service with the client and ask that the customer contact their Account Executive at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below EGumballs sales representive stated to me from before the sale, after I explained we were a new business who just moved months into establishing our corporation, that it would NOT be a big deal and that he could guarantee us on the first page within the first daysSo it started as a lie from the get goSecondly, when this company sends a snap shot of what our company is supposedly doing, it means nothing to us because we haven't gotten any new clientsWhose to say they don't just make this up and send it over ?? Everytime I called with a complaint they would send me the same spreadsheet with numbers that don't mean anything Again we have No New clients from their "efforts" I am the one who contacted [redacted] initially , not EGumballLastly, they never addressed refunding me or canceling my contractOnly to say I need to call one of their customer service repsI think that's bad business all the way aroundI didn't spend all this time contacting the Revdex.com to have them say just call us again Regards, [redacted] ***

We understand the customers concerns and reiterate that eGumball's services are proven and designed to allow for our clients to increase their online presence. The service highlighted by the customer is one of many monthly service inclusion included in the customers package. The citation development service is part of our ongoing services which are designed to manage business information online. It is not uncommon for business information online to require regular maintenance, as can be seen in the link provided initially by the client. This information again requires an update: [redacted] We would like the customer to contact their Account Executive at [redacted] ext. [redacted] to discuss the extent of the services that have been provided and address any additional concerns that they have.

First, eGumball does not represent themselves as GoogleThere is no logic behind doing this if we are going to brand our name in the processSecondly, we believe that this company is being contacted by rogue, stacompanies who disguise themselves as eGumball to collect paymentOften times, other companies will call business owners to update their credit card information and will hang up a phone call just after identifying themselves as “eGumball.” Again, there is no logic or benefit with operating under these type of tacticsSuch evidence exists in our legal section on our website (http://www.egumball.com/legal.html)Respectfully, we have added phone numbers 805-653-& 805-652-to our do not call list

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did try to give your account executive a call, she said she will get back to me within 24hrs but it has been hrs past still haven't heard from her Anyway, I have been spending quite sometimes the past couple weeks trying to clean up the mess you did to [redacted] s (i.eincorrect website and my personal email listed instead of business email and some directories had corrected for me Also those other directories that I requested you to correct the info since I purchased from previous owner had never work on and I did fix it myself along with another company [redacted] listing that I am working with) So as of now, most of my info has been corrected within 4-weeks Therefore, I am requesting full refund, not counting the stress and my time spending fixing and small fee that [redacted] listing charged me compare to your outrageous fee I only need the password/login info for those directories that you had my personal email and old website listed so I can go in and change myself Regards, [redacted] ***

The customer signed up for the service on 8/10/and the activation of the account was completed on 8/25/ Our quality control department completed pre-activation requirements on 8/18, which included business information confirmations and search engine verifications Email confirmations were sent during each stage of the activations processes and the completion of the activation included login information to the client control panel We do offer the performance guarantee to alleviate any frustrations or concerns that our clients may have that would stem from delays in development and implementation of the campaign While our process does decrease the indexing time by providing only accurate data for our clients, we cannot guarantee a specific time or date when your name will appear on search enginesWe ask that the customer contact their account executive to review the campaign and progress which has been made(service agreement attached) [redacted] *Operations Manager

We understand the customer’s concerns, and we have recently corresponded to the customer in an effort to resolve these issuesWe do not claim to be [redacted] , but we are in fact a certified [redacted] Partner, which means we are trusted by [redacted] to assist companies in managing their [redacted] accounts A customer service representative has spoken with the customer multiple times and addressed the primary concerns listed in the complaintThe websites we build for our customers are temporary and not a part of our core serviceOur service is to build citations, and our representatives have screenshots proving the customer’s business was successfully ranking, in addition to screenshots of the customer’s review content having been copied verbatim from other review pagesRegarding a refund, via our [redacted] on our company website, we only provide 100% refunds within the first three days of the customer’s initial signing of or agreement to the application or contractWe have once again attempted to address these issues with the costumer, but were unable to come to a resolutionIn conclusion, the concerns brought up in this complaint have been addressed to the best of our ability If the customer has any further questions, they are free to contact us at [redacted] Monday-Friday 7:30-3:PSTA customer service representative will be happy to assist with any further concerns that the customer may have / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After initiation of the contract, the only contact I had with EGUMBALL was when I initiated it by emailThen a representative would call and make excuses as to why they were not doing their jobNothing they promised was accomplishedNo results, and they admitted that by offering two months free service, to try to correct the poor service, which was another promise they they did not follow through onI was charged for the two months added onThe only thing I can say they are good at is automatically collecting a clients moneyYou can be sure it comes out of your account on timeWhen I requested refund for the supposed two months free, their comment was that they could not refund moneyIn Egumball's response they mentioned irregularities that were my faultWhat a crock! Their own records show what really happenedI guess they have no other response except to try to blame and lie out of it With my experience, I consider Egumball a complete fraudBuyers beware of this companyTheir are great companies out thereAnd they are so good they don't require a contract to get your money over the long termI will be glad to talk about my experience if you have any questions I have since teamed up with a company that is working as promisedResults were immediate, and customer service is fantasticNo contract is asked for, as they know their service is greatPage rankings improved in just a short time( [redacted] Media) Regards, [redacted] ***

eGumball offers a 30 day full refund, guaranteed. If, for some reason, we don't complete your optimization process within your first 30 days from the date we receive your signed application, you are eligible for a full refund. The optimization process consists of the completion of your campaign requirements prior to your activation date. We give you this guarantee to alleviate any frustration or concerns you may have caused by delays in development and implementation of your campaign.Our core service involves citation development which is essential for any online marketing program and also independent from any onsite SEO services. eGumball does offer a free microsite which is locally optimized and designed to give potential customers necessary information about our clients and also offers our customers the ability to begin making conversions without delaying their campaign. The sites can also be customized to provide a postitive experience for customers. We ask that the customer contact their Account Executive to discuss their initial expectations and how eGumball can meet those expectations. They can be reached at [redacted] ext. *

The service understands the customer’s concerns, and had been working with the customer to address each issue addressed in this reviewIt is important to note that no SEO marketing company can guarantee ranking within a certain time frameThat being said, the service did indeed meet obligations, as evidenced by the customer’s proven exposure on [redacted] while using the service The service’s representatives reached out to the customer and left messages on 5/1/and 5/5/to resolve the customer’s issues regarding their complaint, but the service never heard backThe customer’s account has since been placed in collections following the customer’s cancellation of a 12-month agreement on 8/12/ If the customer has any further questions regarding their account, they may contact the customer service line at [redacted] Monday-Friday 7:30-3:PST / [redacted] Style Definitions */

We understand the customer's frustrations, and hope to permanently resolve this issueThe customer cancelled their contract on 8/21/by faxThe customer still owes the remaining balance on this accountShe agreed to a month term and cancelled two months in to her contractShe still owes months' worth of service, according to our Terms and Conditions, as well as the terms of her actual contract itselfWe are unable to transfer the domain of her website until this amount is paidThe client still owes a total amount of $on her account.If the customer would like to resolve her payment so we can transfer the domain of her website, we would be happy to assist herPlease have her call our customer service department at [redacted] Monday-Friday 7:30-3:PST and speak to someone who can assist her

I guess that I am not surprised by the response of this business. I have responded but clearly I do not live by the phone. I see patients daily and therefore my time is limited. I have responded to every email as well. All conversations have been to tell me I don't understand and the company accepts no responsibility. There has been absolutely no attempt to resolve this other than to expect me to regard their actions as beneficial. What exactly did they offer? They refused to offer a partial refund. They refused to terminate my contract early on and have continued it despite my enormous dissatisfaction. Moreover, it's astonishing to me that they had no awareness of the problem until I brought it to their attention. This is not a distortion or misrepresentation. Their actions have been consistently anti-consumer and poor customer service. Their arrogance is astonishing but no longer unexpected. Potential consumers should be advised! [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]

As we continue to say, services are not as per contract. We are still not being listed with the correct address of [redacted] - in fact many listings are reflecting [redacted] (on first page listing which is from 7 years ago) or 11-14 12th street (which is from 1 year ago). We have spent countless hours upon hours to work with them. They are not honest, they are harassing, transferring us to over a dozen employees at eGumball and having to explain or issues over and over again. We asked them to terminate contract amicability and they are requiring us to sign a legal document, attached, that they will do that as long as we remove all our negative listings. We refuse to do that, our reviews are honest and reflective of their services. We have continued to pay them even though we've been trying to resolve our issues to no avail and will continue to pay until our contract terminates in November. I ask the BBB to honor our request in our favor to terminate contract, with the right to post our legitimate reviews which is freedom of speech and cancel contract without penalty. If you read their reviews we are not the only customer with the SAME CONCERN AND ISSUE. This is a terrible way to run a business - chasing after your money. We've had issues with them from the start which increased when we made our first move to the 11-14 12th street address. Each time we wanted to cancel the contract they enticed us with a free service and promised to fix the listings which hasn't happened. My second screen shot shows the wrong address again along with an error of all the listings which they are to manage. The contract reads: Monthly Service Includes - local category research and analysis - never receive, Optimized listings in [redacted] places and [redacted] - address is not correct, 24/7 [redacted] places algorithm monitoring - no proof this is being done. They are absolutley not in line with their contract. We signed in February because they offered free Apple maps add-on, that's not working either. Their performance guarantee is not withheld - contact also attached. I've been working with them aggressively since February on the latest contract because we had a business address change. They didn't have our address right on their own myserviceprofile site for 3 months. This and all my phone calls have been documented. Please, after all this evidence submitted, allow us to terminate contract immediately with no penalty.

I guess that I am not surprised by the response of this business I have responded but clearly I do not live by the phoneI see patients daily and therefore my time is limited I have responded to every email as well All conversations have been to tell me I don't understand and the company accepts no responsibility There has been absolutely no attempt to resolve this other than to expect me to regard their actions as beneficial What exactly did they offer? They refused to offer a partial refund They refused to terminate my contract early on and have continued it despite my enormous dissatisfactionMoreover, it's astonishing to me that they had no awareness of the problem until I brought it to their attention This is not a distortion or misrepresentation Their actions have been consistently anti-consumer and poor customer service Their arrogance is astonishing but no longer unexpected Potential consumers should be advised! [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [egumball is not addressing the complaint of excess calls from their companyWe have problems with other companies as well, but none are as persistent as egumballWe have a caller id system that allows us to call back the companies that auto call us and therefore know how many calls are from egumballWe do not have any calls from companies misrepresenting themselves as egumball nor have we had requests for credit card paymentWe have repeatedly asked to me removed from their system and received another call late yesterdayThey do misrepresent themselves as google through omission] Regards, [redacted]

The service has been used by the customer since and as of February the customer agreed to renew the agreement A full review of the service which included first page rankings was completed prior to the extension We reiterate that a major change to a businesses information, such as an address change, requires extensive cleanup to update, and re-update the information that can be found online The customer was informed as to the extent of the work that was required in order to do so and the customer agreed to extend their agreement with eGumball We have tried on multiple occasions to again explain the processes and remedy the concerns that the customer has, including the [redacted] requirement for a re-verification of the [redacted] My Business listing This re-verification is independent of any secure login for the customer information which eGumball is not asking for There are access points independent of a customers email addresses/ passwords that keep any customers information secure We have proven that the service works through the years that the customer has worked with us We again ask that the customer give us the opportunity to again prove that the service works Please contact our customer service department at [redacted] to further discuss the progress that has been made on the account, including the first page rankings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is exactly what I am talking about, their contract was for payment of a service rendered and I'd like for Revdex.com and everyone else to see this contract for the sub-par services we have receivedEven their customer conflict resolution is terrible My company is VERY Dissatisfied and will write reviews on every social media outlet open to us to let all those who are on the fence about acquiring services from this company KNOW how un-productive, dishonest, distasteful, dishonorable, disgraceful and quite frankly disgusting their customer service is Regards, [redacted] ***