EGumball

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company wants to say that this takes time and we need to call and talk to someone about what they have done for us The bottom line is that their salesperson told us that we would be ranking on the first page of Google in the 1st, 2nd, or 3rd spot within to weeks He said that if we made sale a month from this service, it would pay for itself After months we were not ranking at all and had not gotten a single phone call since we were not even showing up on Google We were sold something that they could not deliver on and could not afford to keep paying them When we hired the 2nd company, we were ranking on page within weeks This is proof that EGumball was taking our money and sitting on it Regards, [redacted]

We understand the customer’s concerns and hope to resolve this disputeWe do not claim to be [redacted] , but are a certified [redacted] Partner, which means that we are trusted by [redacted] to assist companies in managing their [redacted] Any assumption that we are affiliated directly with [redacted] is not accurate We sent an application over to the customer and received a fax approval from him on 9/22/The customer also paid for his services on this dayAttached is a copy of the contract that was sent to the customer Furthermore, according to our terms and conditions, ( [redacted] ) eGumball, Inccannot guarantee any specific search engine result page or line placement for a listingWhile we have a good reputation for improving our customers’ online presence, no SEO company can fully control search engine algorithms However, upon further research, we discovered that the customer is ranking for several keywordsThese include: Auto Repair Shop, Brake Repairs, Oil Changes, Auto Tune Up Service, Auto Electrical Repair, and Auto AC repairThough the customer has cancelled their services and is no longer doing business with us, they cannot dispute that there has been a lot of progress on their accountWe cannot guarantee an increase in call volume, but we do work to improve our customers’ rankings

The customer was frequently updated on their account, specifically on August 8th of and received many detailed emails and snapshots of his rankings throughout the duration of his contractOnce an account is activated, we begin the monthly citation building process, which does not require any verbal contact with the customerHowever, the customer is provided access to our client login portal which details the campaign trafficAlso, the customer persisted to create many duplicate listings, which created “irregularities” on the account Lastly and as per eGumball’s terms (http://www.egumball.com/terms.html), a contract is reinstated after the duration of the previous term, unless the customer cancels, which in this case the customer did not and tried to cancel in the middle of his second contract termOur customer support department is readily available to discuss our customer’s campaign

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in my original complaint, Egumball contacted me regarding using their services Their EXACT promise to me was that they could get me on the first page of Google No differentiation was made between Google and Google MapsNo mention was made of the difference between Maps and organic listings I found this out later My business was ALREADY on the first page of Google MAps so I never really needed their services at all An ethical company would have not taken advantage of the fact that I lacked computer knowledge and would never have pursued this sale I was also told that it would take several months to get my business on the first page of Google so when I did not see immediate results, I was not overly concerned I started asking questions on 08/when I still saw no improvement in my rating That is why it took so long for me to question what was going on Yes, they communicated with me several times in the first days but also told me to be patient on getting my desired results [redacted] from their billing department contacted me yesterday after a long Facebook rehash of my issues I will be happy to supply a copy of the Facebook correspondence if needed She first told me that I would need to write a "hardship" letter stating that I could no longer afford their service to be let out of my contract I refused as this is clearly not the case Then she said I would still need to write a letter to cancel and they would let me out of the agreement only if I agreed to retract my Revdex.com complaint and remove the Facebook correspondence I told them I would need to think about it I sent them a fax last night agreeing to remove the Facebook posts and retract my Revdex.com complaint ONLY if they FIRST sent me a letter stating that my contract is canceled without any additional financial obligation and they agreed not to tamper with or remove any of my Google keywords Forgive me for not trusting this company This brings us up to date If they will FIRST send me a written verification that my contract is canceled in full I will consider this ***er resolved [redacted] ***

Complaint: I was solicited several times for this company’s services for help with our local listingsOur business has been struggling to capture a significant share of internet traffic for our industry for yearsBefore recently, we were uneducated about how local listings and citations workSince I have signed up for this service, I have learned a few things that lead me to believe that the sales representative who I talked to at this company has mislead meI was told that the business who were ranking the highest on the local listings were paying google to be listed thereThis is not trueThe business who are listed highest on the local listings are ranked higher largely in part because of how many “citations” (or listings) their company has across the webI have learned that the going rate to have a listing corrected or a new one submitted is $4-$per citationAt $per month, which is what this company was going to charge me, that would be citations corrected or submitted per month, which is unnecessary to do every month for an entire yearIn the few weeks I have been signed up so far, I have had reports pulled to show that I have not had any citations fixed or submitted recently by this company by a third partyThis company also did not understand our marketing planOur business is based in Winchester, KY, and we were trying to get listed in other cities (because we are already at the top in Winchester)This company listing us in these other cities with the same name but different addresses and phone numbers would cause more confusion and hurt our ranking abilityI was also told I had days to opt out of the contract when I signed up for the programWhen I called to opt out (within that days), I was told I could only opt out if they were not performingI have reports to show that none of my citations that currently exist have been fixed, which means they are not performing the job they stated they would performI have been grossly misledI have talked to multiple employees, including "supervisors"I continue to get a sales pitch and I was told that I am not able to opt out of this dealThis is completely bogusI have tried to get out of this since 4-days into it Desired Settlement: I would like all monies paid to this company to be refunded immediatelyI would like the contract cancelledAnd I would like for this company to remove all of our phone numbers from their solicitation lists

We understand the customer’s frustrations and hope to further resolve this issueWe are not [redacted] , nor do we claim to be [redacted] However, we are a certified [redacted] partner, which means that we are trusted by [redacted] to assist companies in managing their [redacted] accountsWe help thousands of clients optimize their online presence and get found on [redacted] following the algorithms specifically set out and updated on a frequent basis by [redacted] If you take a look at our terms and conditions on our website, you will see our cancellation policy and contract policyWe want to communicate with the customer to see what can be further done to reconcile the problems they have with our servicesPlease call us Monday-Friday 8:30-3: PST at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved If they fail to uphold their end of agreement, I will contact the Revdex.com again Regards, [redacted] ***

Though we understand the customer’s frustrations, no SEO company can ensure first page placement or higher ranking due to [redacted] ’s ever changing algorithmsHowever, this company has helped thousands of customers achieve higher ratings and improve their online presence There are many customer service agents who would be happy to address any of your concerns, and we regret that the customer felt as though they had trouble communicating with someoneHowever, according to our notes, this service attempted to contact the customer on numerous occasions, with no response from the customerFollow up emails were also sent to the customer on 3/3, 3/10, and 12/ If the customer has further questions regarding their account, they may contact this service Monday through Friday 7:30-3:PST at [redacted] and speak to one of the account representatives hereSomeone would be happy to assist the customer with their questions and concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI had initially signed up after speaking with their high pressure telemarketer, who had taken all of my information, and verified what was correct for over an hourWithin a few days, I received an email saying they could not reach me, please call [redacted] I reached out to this person, who told me he could not help me, and was passed along to someone else, who kept trying to verify incorrect informationAt this point, I felt scammed, and while speaking to a supervisor who was rude (and confirmed my gut feeling) refused to cancel anythingAfter speaking with several people who rather than answering my question kept repeating the same exact thing about egumball, I realized I had been scammed I'd still like to get my money back for the set up and first month, but would also be willing to consider a zero balance statement from the company, and each go our separate waysInitially, I was hesitant to waste the money to forward this matter to my attorney, but after speaking with him I had discussed I would try and resolve this issue one last time, or let him get involved if necessary Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.At no time did I say they were [redacted] , I stated that they were partners with [redacted] Which upon further research I have discovered that egumball is not partners with [redacted] at all, so that right there is not true Also I spoke with [redacted] who told me that he read a transcript of the conversation that I had with the sales person when I first signed up for the service I asked to see the transcript so that I could verify all the information that he was telling me and to make sure that nothing was left out, he declined to send me the transcript So now it is his word against mine The least he could do is send me the transcript of the conversation that I had with the sales person just so I can see that she indeed did not say it was month to month and that I could cancel at any time I feel like they are hiding something and not giving me all the facts Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10245028, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A contract was documented for months to get our business listed on Google Maps and search engines to find my company with search wordsYou had months to correct this, not daysThis company expects nothing more than services it pays forWhen we had problems, we continued to pay over the contract price and gave you over days for the info to take place as you say takes days in your response which you failed to fulfillOur demands have not changed as we are also a Revdex.com accredited business Regards, [redacted]

Because it takes up to a month to have the customer’s profile and account set up, whichis industry standards, there is no reason for us to contact the customer duringthis timeThe customer did not stay with our services long enough to see majorresultsWe also have many recourses for customers to track their rankings andcampaign, which shows results so that they can stay constantly updated.Further, the customer did not cooperate with us in terms of providing importantinformation for his campaign to become effectiveWe wish them the best of luckwith their future endeavors

This client has worked with eGumball since November 2, The customer has been shown on multiple occasions throughout the years their front page results which has included all of their chosen keywords and additional target areas This has been part of the reason that the customer had chosen to extend their service agreement with eGumball on multiple occasions The customer contacted the service department and informed us that they had moved their location on 2/18/ This caused eGumball to initiate changes to the years of work that had been completed The customer was informed of the extent of the work that had to be completed in order to make updates and we asked for patience during this period Part of the process does include a re-verification of their [redacted] My Business account so that [redacted] can verify their new location as an accurate business location This is a [redacted] requirement for any major change, such as an address change Furthermore, eGumball is a [redacted] Partner: [redacted] The [redacted] Partner status applies to the [redacted] program which is a separate service, but eGumball does hold this statusWe are providing current screenshots of the customer’s rankings These screenshots are due in part to the trust that eGumball has established for the business We would like to further discuss the results and service with the client and ask that the customer contact their Account Executive at [redacted]

There is a slight clarification necessary in the response given to the customer.Here is the clarified response:According to our terms and conditions ( [redacted] ), the person signing the contract is not only signing for this service, but also signing to state that they have the authority to sign for this serviceThe customer did not receive the first month free, however, an initiation fee as well as the first month's installment are due to eGumball Incwhen the customer first signs the contractThis stafee is always requiredUnless the customer cancels in writing, they are automatically billed each month thereafterIf the customer would like to discuss this matter further, they may contact eGumball Incat [redacted]

Our client signed onto service with us on 2/17/ Production emails detailing each step of our service was emailed on 2/17, 2/21, 2/24, 2/25, 2/and 2/All emails provide detail as to work performed alongside contact telephone numbersPer the email received by the client on 2/28, the client was provided username and password credentials to upload his photosOn 3/6/2014, we received a conference call from our client and the clients bankThe client wanted to cancel and did not want to discuss the campaign during this conference call Consequently, our concierge department didn't have the chance to go over the uploading of the photos since the client refused to discuss his account If the 24th was so important to the client why didn't the customer call us on or near the 24th?

eGumball manually reates and edits local directory (citations) listings on a monthly basis with unique content Updating listings with incorrect listings takes 30-days to appear in Google search results Once a updated listing appears in Google search results it can take up to days for Google to cluster and push a new index in Google MapsGoogle aggregates these citations for trust scoring eGumball does not update all known citations at once Updating and or creating a high volume of new citations may seem unfriendly to a search engine like Google For which reason our service takes time eGumball's contract is limited to one compliant location - not "locations" Please clarify eGumball only monitors previously created or edited citations We do not monitor other locations not contracted

Our sales and customer service representatives are trained on all of the intricacy's of the service which we provide We pride ourselves on the ability to gain traction for our clients through the ever changing landscape of local optimization We understand the challenges which are unique to each and every marketing campaign and each facet of our service can present its own challenges which need to be overcome in order to obtain results Are proven track record has established eGumball as an industry expert and we ask that the customer allow us to work with them to accomplish their online marketing goals Our customer service team has resolved many of the concerns which the customer has presented us and we have overcome many of the initial challenges designed to build a strong foundation for this customer We have resolved the customers concerns regarding an inaccurate directions and feel that we have proven our abilities to increase the consistency of the business information which is found online The duplicate data which, includes the information found on ***, is an ongoing process which is part of eGumball's regular duties.We ask that the customer allow us to re-address their concerns and illustrate the progress which has been made on the accountOur customer service team can be reached at [redacted] ext [redacted] Monday - Friday 7:30- 3:PST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I ordered marketing from egumball they failed to deliver and I cancelled the contract and they still charged my credit card and they wont released my website to me [redacted] I will take them to court all I want and will get back my domain name www[redacted] horrible people.Desired Outcome: I want my domain name to be transferred to me www[redacted] Regards, [redacted]

eGumball was frequently in contact with Mr [redacted] throughout his campaignIn fact, when Mr [redacted] called us to cancel due to financial difficulty, we worked with him and helped him by putting his payments on holduntil told otherwiseThe reason why this customer’s initial star tup took more time than usual was because the customer changed their business name after we had submitted the information of the original nameIt also takes at least 60-days for Google and other search engines to recognize a new business nameWe are transparent in our services and trust that the customer will read the full contract before signingIt is standard company policy that a company ask its customers to pay the duration of their contract before cancelling service, which is stated in our customer contract and Terms and Conditions ( [redacted] )It is also stated in our contract that the domain name will not be released to a customer until they have paid their contract in full after cancellationIn this case, Mr [redacted] has notWe wish Mr [redacted] the best and request that he call us with any questions