Eimprovement.Com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This does not resolve the issue: This "alert/warning" was posted too far below on the items description to make it noticeable (i had to scroll down 1+ pages to find this after the fact) It does not show up NEXT to the item as originally listed in the basic product description (ie: custom order) or on as an advance warning prior to payment OR on final invoice at time of order Additionally: the staff that answered questions regarding this particular product (via web based chat) made no mention of the fact that parts from this manufacturer are custom order NOR did they guide me in the right direction when I asked about specific features and benefits of the item I was looking for The disclosure on the website is poorly placed, hard to find and financially damaging to consumers because of these inadequate and incomplete clarifications of this completely customizable product Lastly, I personally spoke with a representative of the manufacturer to resolve the issue and they noted the fact that Efaucets did nothing but generate poor customer service and bad disclosureThe representative noted to me that eFaucets has a horrible reputation for reselling California Faucets products to consumersFor all of these reasons I will continue to expect a full refund of $ Regards, [redacted] ***

[A default letter is provided here which indicates... your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I advised the representative that I never opened the packaging and would be returning the products exactly how they were shipped to me. I could not advise of any damage if I did not open the package to observed any damage. I stated that upon further review of my sink I realized that this was not the proper faucet. Also, the company is stating that the package was received back in different box, I sent the package back in the same Moen box that it was received in. Therefore I am now led to believe that my order or package was switched out with something else. If I would have known that there were scratches or damage I would have notified, but as a customer that did not use or open any of the material and as a customer who has brought multiple products I feel like the company is trying to say that I am lying about my claiming. I had no problem doing business with the company which is why I was willing to purchase other items instead of just getting a new sink to fit the faucet. I feel that it would be good customer service to provide me with the refund and to keep doing business in the future. Regards, [redacted] ***

Dear ***,
Your account has been credited for the Cancelled item Kohler K-1946-LA-qty $We apologize for the delay in issuing this credit and hope this order issue is resolvedThank you

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to thank the Revdex.com for helping me resolve this issue with eImprovement.com.
Best Regards,
*** ***

Dear *** , We are showing that your refund was processed on August 26, for the Returned item Dreamline *** qty less 5% discount in the amount of $We consider this order issue resolved.thank you,

Dear ***,
Your account has been credited for the full amount for the DBM item Emerson EME-CF905CK qty
Transaction ID: ***
Original Amount: $USD

Dear ***,
We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days

Dear ***,
Your account has been credited for the Cancelled item Kovacs Lighting KOV-P5193-qty
$

***,
We have been given the ok to take this item back in our Denver warehousePlease advise if you would like to return both California Faucet items on this order or the TH51-R as previously statedAs soon as we receive this back we can close this complain and resolve you order issue
Thank you

Dear ***,
We are showing that your refund was issued on 8-5-for $for the Returned item Whitehaus GRqty less 15% restocking feeAs a one time courtesy we are having our accounting department issue a refund of the restocking feeYou can expect this credit to be issued to
your account by the end of business today

Dear ***,
We can completely understand your concerns and apologize for your dissatisfaction with this order. We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days
This credit will be for the Qty Price Pfister GT40-DFOC & Qty KohlerK-10124-CP The restocking fee will be waive as a courtesy

Dear ***, We apologize and your account has been creditedRefund - 623.58 Cancelled DBM item Broan 13314WH qty less 5% discount was issued on September 29,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do, though, feel bad for the other unknown number of customers of this company that have never gotten their money back These guys are crooks that prey on the ignorant, those who are unaware of their options when a company indefinitely delays the return of their money
Regards,
*** ***

Dear ***,
We are showing that the credit for the full amount was $was issued for the Returned defective item Delta Faucet RPqty on July 2014 8:47AMWe hope this resolves your order issueThank you,

Dear ***,
Our Accounting department has issued the credit for the cancelled KOHLER K-994-4-CP ITEM $We are still waiting for the items K-10124-CP >40-DF0C to be returned If you can provide the return tracking we can use that to expedite you return & credit. As
soon as this is received into our warehouse we can resolve your order issue, thank you

Dear ***,
You account has been credited for the Returned defective item Toto TSU03W.10R qty and Toto MS964214CEFG-qty less 5% discount
$

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf you had taken care of this after any of the half dozen calls I made to you over the last few months, I would not have had to go to the Revdex.comI still will never order from you again- your employees lied to me over and over again telling me I would receive my refund in a day or two
Regards,
*** ***