Eimprovement.Com

Dear [redacted],
We
can completely understand your concerns and apologize for your dissatisfaction
with this order. 
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You...

can expect this credit within 2 business day. The credit is for the two returned Kohler K-466-0 toilet seats Qty 1 for each order [redacted] & [redacted].

Dear [redacted],
 We have sent your return RGA information to you on July 24, 2014 via email. 
 Your RGA # [redacted] is for the Qty2 559LF-LPU . Please follow the return instructions as the merchandise must be received in 100% resalable condition.
 Thank You,

Dear [redacted],We have Spoken with [redacted] and [redacted] they have informed us that these handles are no longer being manufactured.We apologize for not being able to provide these handles to you,they are discontinued.We spoke with them at length and explained the...

situation to them they stated they do not have any as they have stopped producing them entirely.We can offer inconvenience credit of 10% of the price of the order due to the handles no longer being available. Our accounting department has been instructed to issue your credit to your account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I advised the representative that I never opened the packaging and would be returning the products exactly how they were shipped to me. I could not advise of any damage if I did not open the package to observed any damage. I stated that upon further review of my sink I realized that this was not the proper faucet. Also, the company is stating that the package was received back in different box, I sent the package back in the same Moen box that it was received in. Therefore I am now led to believe that my order or package was switched out with something else. If I would have known that there were scratches or damage I would have notified, but as a customer that did not use or open any of the material and as a customer who has brought multiple products I feel like the company is trying to say that I am lying about my claiming. I had no problem doing business with the company which is why I was willing to purchase other items instead of just getting a new sink to fit the faucet. I feel that it would be good customer service to provide me with the refund and to keep doing business in the future.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear [redacted],
We apologize that you have had this experience
with your order.  We are more than happy to investigate this further. Our returns team is working with the warehouse and investigating the lost shipment. On July 22, 2014 there was a RGA# [redacted] Lost Shipment (tank) and a reorder...

was placed. We apologize and are working to resolve your order issue.

Dear [redacted],
 We were able to have this stopped at the warehouse and Our accounting department has credited your account for this item. 
$621.75 was for the Cancelled item Kohler K-1946-RA-0 qty 1 . We apologize for the confusion with your order and hope this resolves your order issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This does not resolve the issue:
This "alert/warning" was posted too far below on the items description to make it noticeable (i had to scroll down 1+ pages to find
this after the fact).
It does not show up NEXT to the item as originally listed in the basic product description (ie: custom order)
or on as an advance warning prior to payment OR on final invoice at time of order.
Additionally: the staff that answered questions regarding this particular product (via web based chat) made no mention of the fact that parts from this
manufacturer are custom order NOR did they guide me in the right direction when I asked about specific features and benefits of the item I was looking for.
The disclosure on the website is poorly placed, hard to find and financially damaging to consumers because of these inadequate and incomplete
clarifications of this completely customizable product.
Lastly, I personally spoke with a representative of the manufacturer  to resolve the issue and they noted the fact that Efaucets did nothing but
generate poor customer service and bad disclosure. The representative noted to me that eFaucets has a horrible reputation for reselling California
Faucets products to consumers. For all of these reasons I will continue to expect a full refund of $508.
Regards,
[redacted]

Dear [redacted],We have requested that this be issued today as the PayPal refund did not go through. We apologize and have forwarded the request to the credit manager for immediate credit.
You
can expect this credit by the end of business today.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and yes they did send me the RGA promptly after you contacted them. Thank You! I have mailed out the return items to the company today, and I hope that will promptly refund the amount that they owe me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear [redacted],
We apologize that you have had this experience
with your order.
We were notified of the cost difference after your order was placed with us.
Our warehouse immediately cancelled this order as the additional cost was not something they  could discount.
Our Accounting...

Department has been alerted to issue immediate credit.  You can expect this credit within 3 business days.

[redacted],
 The restocking fee was credited on July 30,2014  $14.09 was credited back onto the Visa card that was used.

Dear [redacted]We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 2 business days.

Dear [redacted],
 We apologize that you have had this experience
with your order, as previously advised the product came back in pieces and tampered with and trim cam back with scratches all over the handles, no credit will be issued.  Please see the attached explanation as to the reason no...

credit will be issued.
 
Please see our return policy as it clearly states that :
Return must be in 100% Re-Saleable condition for Credit to be Issued.

Dear [redacted], 
We
can completely understand your concerns and apologize for your dissatisfaction
with this order. 
Our returns department has requested pictures of the box to show that you were sent the incorrect item. Please respond to the email that was sent . As soon as this...

is received we can process your return & exchange for the correct items.

Dear [redacted],
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted] Louise [redacted]
 
 
 On Fri, Aug 8, 2014 at 8:21 AM, [redacted] wrote:
Thank you! There's no doubt in my mind that I would not have received this refund if not for you.    [redacted]

Dear [redacted], Your account was credited  on October 8, 2014for the Cancelled item Monte Carlo MON-MC5B188 qty 1 and Monte Carlo MON-MC90TB qty 1 less 2% discount .Amount : $183.26