Eimprovement.Com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you
Regards,
*** ***

A refund in the
amount of $has been issued on 10/3/forthe Returned item Delta Faucet 9178-DST qty less 5% discount given at the time of order placement

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable for now If refund is not seen in days, I will reopen the complaing
Regards,
*** ***

Dear ***,We apologize that the
Kohler toilet has been placed on an unexpected back order. We work very closely with our manufacturers
and suppliers to be able to provide the most accurate lead time possible on our
siteOccasionally unforeseen circumstances like production delays occur
and
end up pushing the expected ship date out farther than was originally
projected. When this happens we do try
to inform our customers of the delay. This was a Non Stock item which means it ships to us from KohlerWe have requested this be stopped at the warehouse as it is being shipped from KohlerOnce we receive the confirmation that it has been stopped we can issue a full credit to your account

Dear [redacted],Your credit was issued to the payment type in which the order was placed with PayPal. Please contact PayPal directly to resolve your issue .Sep 23, 2014 Refund To[redacted]Completed[redacted] Refund To [redacted] 4D0827845...⇄ />
USD

[redacted],
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

On Sat, Oct 18, 2014 at 8:05 AM, [redacted] wrote:The company refunded my money FINALLY!! Thanks for your help.[redacted]

Dear [redacted], This has been cancelled & credited in the amount $389.90 for the Cancelled item [redacted] We apologize for the frustration with your order, we hope that this will resolve your order issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Our customer was refunded on October 22, 2014 for the Cancelled DBM item The Great Outdoors TGO-9302-171 qty 3 less 15% discount. $305.75

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear [redacted],
 
We apologize for any unanticipated delays in
regards to issuing credit to your account. 
Our Accounting Department has been alerted to issue immediate
credit for the re stocking fee as a courtesy.
You
can expect this credit within 2 business...

days.

Dear [redacted],
 We are showing that this was credited on August   6 2014  3:44PM) Refund - 248.07
 Returned item Moen T3113AN qty 1 less 15% restocking fee.

Dear [redacted],We apologize for the delay in issuing your refund, our Accounting Department has been notified to issue immediate credit to your account for the returned Barclay item in full. We are waiving the re-stocking fee as a courtesy.  We apologize for any unanticipated delays in
regards to...

issuing credit to your account.

Dear [redacted],
 
 
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 2 business days.

I have no other alternative than to accept the offer however two days to refund my money is rediculous. This company operates under bad faith and malice and should not be allowed to get away with this type of behavior. They are only now refunding my money since the Revdex.com got involved.

[redacted],
 Per our return policy

30 Day Returns - Within 30 days of receipt of your shipment, you may return any (non-special order) Faucet, Fixture or Accessory in its original packaging and in 100% Saleable condition for a full refund, less shipping charges and a...

restocking fee.


eFaucets.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:


Have a valid RGA# number.


Have ALL original packaging


Not have packaging that is written on or defaced in any way.


Be sent back to the correct warehouse.


This was not the case with your return of the Blanco 441416 qty1 this was returned without the inner divider and the handle on the faucet came back scratched and is non sellable. Per our policy this is not on 100% resalable condition there for it can not be credited. Your account has been credited $145.60 for the returned Blanco 441229 qty 1 less 20% restocking fee.

Dear [redacted],
We apologize that there was some confusion however there is a disclaimer on the product page of every California faucet item that says  California faucets are non returnable. Please see the attached Product pages from your order. It is under the product description and is in Red...

lettering on our site.
[redacted]


*Special Order - California Faucets are made to order and Non-Returnable unless Defective. Defective items must be exchanged for an exact replacement.



 
We apologize that you may have over looked this when placing this order online.

Dear [redacted], We have previously explained that Per EOD  the loop handle item changed and the only way to get the loop is as a replacement part. They did advise that these were sent out as a warranty. We apologize for the frustration however there is noting more that can be done to remedy the situation as this was a warranty issue.

Dear [redacted],We apologize for any unanticipated delays in
regards to issuing credit to your account. 
Our Accounting Department has been alerted to issue immediate credit for the returned Price Pfister (RT6-5DFK) We have been in contact with our warehouse to locate the valve (0X6-150R). If you...

can provide the return tracking we can expedite the credit for this as well.