Electronic Arts, Inc.

Complaint: ***I am rejecting this response because:
Yet you fail to acknowledge the variety of other issues posted on the forums which plagues the game after each updateMyself and a few members have posted our concerns regarding this issue in the forum section located in the ea sports websiteAnd please be fair in the live eventsI have played countless and failed to achieve Titleholders, Award Winners setsRecently I had to complain about not gaining any collectibles for the past four weeks for NBA Ruler after I spent money purchasing stamina refillsI must commend them for granting me the Spurs collectible on 03/26/17, after four weeks of trying unsuccessfullyPlease do right by your faithful consumersThank you
Sincerely,*** ***

We've reached out to this player to further assist with the issue being reportThank you for bringing this matter to our attention

If the contacts cousin has malware on their computer we suggest contacting your local tech supportIf there is an issue with a game, you are welcome to contact our support for free at http://help.ea.com/contact-usPlease keep in mind the only advertising we do with monopoly on Pogo.com is in
browser banners and they are based on your web browsing historyIf you are receiving a pop up, that would be from a 3rd party program on your computer and we are unable to assist with that.
EA Help

Our previously statement stands and is unchangedIf the player would like assistance with this account, they may contact our support team at http://help.ea.com/contact-usThey WILL need to verify the ownership of the account before any changes are madeWe will not grant access to an account that we cannot verify who we are talking to.
EA Help

Initial Business Response /* (1000, 5, 2015/09/09) */
Hello,
Thank you for getting in touch regarding this matter
We will reach out to the customer directly in order to address this
Kind Regards,
***
EA Worldwide Customer Experience
Initial Consumer Rebuttal /* (3000, 7,
2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Electronics Arts, A multi-billion dollar company, offered at best to give me a 50% off voucher, valid for an EA product purchaseThe problem I have with this is that the $is a very small amount of money for the company to return to me (FYI, the money was originally mine, so im simply asking for It back, net change of zero)I even stated that that same in-game credit being transferred to my EA Origin account would suffice (thus allowing them to essentially keep my money)A 50% off voucher simply means that I have to spend even more money? I am disappointed with EA and do not intend to support their future productsI plan to share this poor experience with others and get the word out with alternative reviewsI won't stand with a company that does not support it's customers or products for sake of money in nearly every circumstanceElectronic Arts; Multi-Billion Dollar CompanyNo thanks
Final Business Response /* (4000, 9, 2015/09/11) */
Hello,
Thank you for the response
We have addressed this matter with the customer directly through email
Kind Regards,
***
EA Worldwide Customer Experience

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Thanks for acknowledgingHowever, I need to be either: given the accolade title "Flashpoint Master" or remove it entirely from DvL eventThe system is broken and cannot be made.
Account: ***
Character name* ***

We will contact this player and help them resolve this issue
- EA Help

Initial Business Response /* (1000, 7, 2015/10/26) */
To whom it concerns,
We contacted the customer on October 8th and have since provided assistance and infomration regarding his concern through email and we now consider this matter to be resolved
Thank you,
*** S
EA Worldwide
Customer Experience

Unfortunately, we cannot assist through this channel, nor can we overturn the violationIf the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help:
***Best regards,Electronic ArtsWorldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/09/25) */
Hello Revdex.com,
Thank you very much for bringing our customers concerns to our attention
I have reached out to our customer to assist him with his concerns
Thank you
***,
EA Customer Service
Final Business Response /*
(4000, 8, 2015/10/03) */
Hello Revdex.com,
I am delighted to advise that we have reviewed all the information provided by the customer and have been able to grant back his missing items
We have resolved the case on our end
Thank you
***,
EA Customer Service

Complaint: ***I am rejecting this response because: I have been given this exact same response multiple times, for over a month with no resolution
how many representatives does it take to get an answer or resolution to this problem?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/07) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attention
I apologize for any frustration caused by this matterI have reached out to you via the email address listed on this Revdex.com (ending @***)If you could please view
my correspondence at your next convenience
I look forward to hearing from you
Regards,
***
EA Customer Experience

We have contacted the customer and provided a response to this issue
- Customer Relations, Electronic Arts

That Is also untrueyou even went to as far banning people for hours Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I never received any resolving solution! they didn't even try to solve my problemagain EA blame everything on the customer and they try to cover for their mistakesstill I didn't get what I paid for!Sincerely,*** ***

To whom it concerns,
Thank you for bringing this player's contact to our attention
We have contacted *** directly in order to fully resolved any remaining issues or concerns
*** can now contact us directly through his case with us should he wish to discuss this or any other matter
further
Thank you for your time,
EA Help

Initial Business Response /* (1000, 5, 2015/09/30) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attentionI have reached out to *** directly via the email address provided on this Revdex.comIf you could kindly read this at your next convenience and get back to me that would
be much appreciated
I look forward to hearing from you and helping to address your concerns
Regards,
***
EA Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent the needed information back the the business and still haven't revieced and other responseTheir response failed to even acknowledge that I have already responded to the businesses email mins after reviving it
Final Business Response /* (4000, 9, 2015/10/02) */
Dear ***, Revdex.com,
Thank you for the update
I would urge you to check your inbox again as I replied to your email yesterday (1st October) at 15:BSTI have also just re-sent this email to you in-case you missed it in your inbox
Regards,
***
EA Customer Experience
Final Consumer Response /* (4200, 11, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I did now receive a response from the businessThey failed to fully reinstate the value of players I lost during their hackingI received compensation of about 1/of what I lost

Decisions made by the Terms of Service team are not taken lightly, and any violation of service is considered a serious offenseIf the customer wishes to dispute the action taken on their account, they should contact our Terms of Service department directly with any information relevant to dispute the action by following the steps outlined here: ***This is the only means to have this particular matter resolvedThank you for your time and understanding in this matter

Complaint: ***I am rejecting
this response because: I do not believe my case was properly evaluatedI acted within the accordance of the Terms of Services set forth by eaThey refuse to listen to my case, and refuse to unlock the product I paid 400$ forAccording to an ea representative,"Since the fifa team confirmed the violation I'm afraid that we are unable to refund your purchases per the Terms of Service."
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/28) */
To whom it concerns,
Thank you for bringing this customer's case to our attention
I will contact the customer directly to resolve the request as quickly as possible
Best regards,
*** S
EA Worldwide Customer Experience
Initial
Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** did in fact reach out to me promptly and professionallyHe has offered a full refund on both of my membershipsHe indicated that it could take a couple of days for the transaction to go through but I have no reason to believe that it will not be handled
Your agency's intervention is very much appreciated