Electronic Arts, Inc.

To whom it concerns,
Specifics relating to an account cannot be disclosed on a public forum and can only be disclosed directly with the verified account owner
Also, the Terms of Service team are the only means by which a player can discuss or dispute an account sanction
As advised in our previous response, if the player wishes to dispute this claim, then he should contact the Terms of Service team through the means outlined at the link provided
We are unable to assist further with this dispute through these channels and must consider this matter resolved at this point
EA Help

Dear ***, Revdex.com,Thank you for bringing this matter to our attentionI have reached out to *** regarding this matter and we're currently investigating the issues reported.Regards,***EA Customer Relations

Initial Business Response /* (1000, 5, 2015/12/22) */
Hello Revdex.com,
Thank you very much for passing ** our customers concerns to us
I am delighted to advise that I have contacted the customer and assisted them with their concerns
We now consider this matter closed
Thank you
EA
Customer Relations

The player is encouraged to contact our support using the help site at *** Our phone agents are available from AM - PM Central time Monday - Saturday and AM to 11:PM on SaturdaysWe would also like to inform the player that racist and abusive language that they provided to us after their case was closed is against our terms of serviceWe understand this player would like to speak to an american agent as they state it is their right as an americanOur support staff no mater what race or location is more than capable of helping with a password reset issue.
If the player does not want to speak to our support staff they may request a password reset at the link below:
***
Electronic Arts Worldwide Customer Experience

If the contacts cousin has malware on their computer we suggest contacting your local tech supportIf there is an issue with a game, you are welcome to contact our support for free at http://help.ea.com/contact-usPlease keep in mind the only advertising we do with monopoly on Pogo.com is in
browser banners and they are based on your web browsing historyIf you are receiving a pop up, that would be from a 3rd party program on your computer and we are unable to assist with that.
EA Help

We have contacted the customer and provided a response to this issue
- Customer Relations, Electronic Arts

Initial Business Response /* (1000, 5, 2015/07/07) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attention
I apologize for any frustration caused by this matterI have reached out to you via the email address listed on this Revdex.com (ending @***)If you could please view
my correspondence at your next convenience
I look forward to hearing from you
Regards,
***
EA Customer Experience

Initial Business Response /* (1000, 7, 2015/10/26) */
To whom it concerns,
We contacted the customer on October 8th and have since provided assistance and infomration regarding his concern through email and we now consider this matter to be resolved
Thank you,
*** S
EA Worldwide
Customer Experience

Complaint: ***I am rejecting this response because: I never received any resolving solution! they didn't even try to solve my problemagain EA blame everything on the customer and they try to cover for their mistakesstill I didn't get what I paid for!Sincerely,*** ***

We will contact this player and help them resolve this issue
- EA Help

Unfortunately, we cannot assist through this channel, nor can we overturn the violationIf the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help:
***Best regards,Electronic ArtsWorldwide Customer Experience

That Is also untrueyou even went to as far banning people for hours Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have been given this exact same response multiple times, for over a month with no resolution
how many representatives does it take to get an answer or resolution to this problem?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/25) */
Hello Revdex.com,
Thank you very much for bringing our customers concerns to our attention
I have reached out to our customer to assist him with his concerns
Thank you
***,
EA Customer Service
Final Business Response /*
(4000, 8, 2015/10/03) */
Hello Revdex.com,
I am delighted to advise that we have reviewed all the information provided by the customer and have been able to grant back his missing items
We have resolved the case on our end
Thank you
***,
EA Customer Service

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Thanks for acknowledgingHowever, I need to be either: given the accolade title "Flashpoint Master" or remove it entirely from DvL eventThe system is broken and cannot be made.
Account: ***
Character name* ***

To whom it concerns,
Thank you for bringing this player's contact to our attention
We have contacted *** directly in order to fully resolved any remaining issues or concerns
*** can now contact us directly through his case with us should he wish to discuss this or any other matter
further
Thank you for your time,
EA Help

Initial Business Response /* (1000, 7, 2016/02/17) */
Hi Revdex.com,
Thank you for sending this over
I reached out to the customer regarding this matter on 2/1/advising that we are aware of the issue and are working to address as soon as possible
I have also advised the customer to
contact us again for any further questions or concerns on this matter
Kind Regards,
*** W
EA Customer Relations
Initial Consumer Rebuttal /* (3000, 9, 2016/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Video game did not work when I purchased itThe company knew it didn't work when they sold it & I'm being told I can't have my money back & they will eventually getting around to fixing it
Final Business Response /* (4000, 11, 2016/03/03) */
Hi Revdex.com,
I have reached out to the customer and advised that we are aware of the issue and are working on a fix
Thanks for sending this over
Kind Regards,
***
EA Customer Relations
Final Consumer Response /* (4200, 13, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EA should have a class action suit filed against themThey didn't sell a game that had a minor glitch in it, they sold a game that doesn't workIf you sell someone something that is broken under the assumption that it works, THAT IS THEFT!

Initial Business Response /* (1000, 5, 2015/09/28) */
To whom it concerns,
Thank you for bringing this customer's case to our attention
I will contact the customer directly to resolve the request as quickly as possible
Best regards,
*** S
EA Worldwide Customer Experience
Initial
Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** did in fact reach out to me promptly and professionallyHe has offered a full refund on both of my membershipsHe indicated that it could take a couple of days for the transaction to go through but I have no reason to believe that it will not be handled
Your agency's intervention is very much appreciated

Initial Business Response /* (1000, 5, 2015/09/30) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attentionI have reached out to *** directly via the email address provided on this Revdex.comIf you could kindly read this at your next convenience and get back to me that would
be much appreciated
I look forward to hearing from you and helping to address your concerns
Regards,
***
EA Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent the needed information back the the business and still haven't revieced and other responseTheir response failed to even acknowledge that I have already responded to the businesses email mins after reviving it
Final Business Response /* (4000, 9, 2015/10/02) */
Dear ***, Revdex.com,
Thank you for the update
I would urge you to check your inbox again as I replied to your email yesterday (1st October) at 15:BSTI have also just re-sent this email to you in-case you missed it in your inbox
Regards,
***
EA Customer Experience
Final Consumer Response /* (4200, 11, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I did now receive a response from the businessThey failed to fully reinstate the value of players I lost during their hackingI received compensation of about 1/of what I lost

Complaint: ***I am rejecting this response because: I want
to know that this has been handled that *** has been removed from the forums and that I can safely post on the forum, I don't care about their privacy rules, I care about my safety especially after this post here *** where during this particular post *** was once again personally attacking me as he has constantly done any time I post on something he doesn't agree with, he personally goes out of his way to discredit and embarrass me and stalk and harass me and this post here has made me feel that I am no longer safe on the forums so no I do not accept this response, I want to know that *** will not be allowed to post on the forum and that I can feel safe about posting again.Sincerely,*** ***