Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/06/26) */
We have contacted the customer and are working with them to correct the original issue and take appropriate action
- EA Worldwide Customer Experience
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
Offered another title free of charge

We will contact this customer and make sure their issue is being addressed.- EA Worldwide Customer Experience

Complaint: ***I am rejecting this response because:
My terms were not met I was not given all the Crystals accidentally used back While I have claimed what was offered, that doesn't mean I accept the response "However, I don't want you to walk away from this experience emptyhanded" was what was said So I'm not empty-handed, nor am I satisfied with the response These things can co-exist If collecting the crystals was contingent on accepting the response, that was not made even remotely clear Also claiming that it is "spent" is relative and inaccurate My net crystals from the time of collecting and right now are higher so I have not "spent" what was given to me
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As shown in the screenshot, the Terms of Service team told me, and I quote: "We received your latest message regarding the action taken on your accountWe have performed all investigations possible on this issue and will not reverse the decisionPlease do not expect further responses on this matter."I'm not sure if it would be beneficial to send an email to a team that specifically told me that they won't reverse the decision and I shouldn't expect further responses on this matterHow do you exactly suggest that I proceed?
Sincerely,*** ***

Complaint: ***I am rejecting this response because: they have accused me of using an automated bot / program which I have not done such a thing so they have technically taken my million coins that I made from spending many hours trading legitimately sometimes 20-hours a week of my own time , so I am actually offended by this action taken , I have never broken their terms of service and have never used anything to automate actions in the auction house , as it stands I will not be buying any more editions of fifa ( of which I have been a customer since fifa international ) I am not going to just lay down and take being accused of something I 100% know I havent done.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello Revdex.com,
Thank you very much for bring our customers concerns to our attention
I have now reached out to the customer via our internal tools to assist them with any concerns they have
Thank you
***,
EA Customer
Service
Final Business Response /* (4000, 8, 2015/10/03) */
Hello Revdex.com,
We have reached out to the customer many times on the information he has provided but as of yet have had no response
I Have reach out again today in hope of getting through the the customer so we can discuss the issues they may be having
Thank you
***,
EA Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was compensated for lost digital items after presenting an account investivation done by EA itself to the represenative and assured I could contact the represenative who handled my case in the future if any issues cannot be solved by their CS teamThank you very much.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

HelloThank you for sending this to usWe have investigated this issue, and reached out directly to the customer to address this with themWe believe this matter should now be resolved.Regards***

This query is in regards to a violation of our Terms of Service agreementEA Help and customer support are not in a position to provide details about the action, nor would we be able to overturn the decision by the Terms of Service team
Since these matters are very serious and requires careful
investigation, we have a dedicated team tasked to address such mattersIf this was a mistake, or you have more information we missed the first time around, please email the Terms of Service team directly at ***
When contacting this team, please be sure to provide all the required informationFor details on this, please see our article on EA Help "Information about banned or suspended accounts":
***
For details on the rules for FIFA 17, check out our article here:
***

There is currently an issue going on with the Downloadable Games Center support site causing the resolution to be delayedWe are working to get this resolved so the player can once again access their games

Complaint: ***
I am rejecting this response because: Until an update is applied to this game, I will continue to keep this case open I have stated numerous fixes to address this problem EA needs to stop putting this achievement in Madden if they wont address this issue The last seasons of Madden have had this game mode and achievement Each year it is unobtainable until they update the draft cards available They have done this THIS YEAR with the Xbox One and PSversion, but neglect the Xbox and PSversion Why? Why in years past they can fix it, but not this year? The agent states that "some gamers have unlocked it", yeah in the ONE PERCENT range of gamers that have played it I am the gamerscore leader in the Madden series on Xbox, this is the ONLY achievement I am missing in years !! Its not that I am lacking skill, for sure They must add new & better cards, raise the base team, or add more rounds And remove the minute delay in starting a new draft
Sincerely,
* ***

Initial Business Response /* (1000, 5, 2015/12/24) */
To whom it concerns,
Thank you for bringing this matter to our attention
We have spoken with the customer first hand and attempted to explain the functionality that his concerns seemed to reference
The customer informed us that he has
since returned the title and no longer wishes to engage further in discussing this matter
Best regards,
*** S
EA Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/12/07) */
Hi Revdex.com,
Thank you for sending this over, I will reach out to the customer and assist
Kind Regards,
*** W
EA Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Customer support reached out to me and fixed the issueTheir website is running fine now

This player was denied when we could not verify the account ownershipWe currently show the correct owner has access to the account and is player Madden without problemWe will not make any changes to an account without being able to verify we are speaking to the correct account ownerIf the
player would like to discuss changing account details, they may contact our support at http://help.ea.com/contact-us.
EA Help

Information on the Terms of Service violation has already been provided to the player by our Terms of Service (ToS) teamOur team has investigated his dispute of the violation multiple times and has found the violation to be trueIn addition we have confirmed the player has been provided with this
informationOur ToS team has already provided a onetime exception to the player and issued a warning for the violation and has lowered the ban to a suspension which is already over.
The matter is now closed but if the player has any further questions or concerns on another matter they may contact our support at ***
Electronic Arts Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for sending this onto us!
We will reach out to *** directly to discuss his concerns
Kind regards,
***
EA Customer Experience

I AM STILL WAITING FOR ASSISTANCE FROM THE COMPANY

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersShould you indeed believe this account action to be incorrectly applied or have some additional information we might have missed first time around, please email "[email protected]"Be sure to
include as much information as possible, including your PC username, Gamertag, or ***™ Network IDAdditional information regarding this process can be found by following the link below
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄

Good morning,
First and foremost, thank you for taking my complaint and providing myself and other consumers a place for action
Below would be a 2nd response from EA The first response was that EA emailed me directly I never received that email I didn't see any updates in the communication history I wanted to make sure EA's response was logged
I am REJECTING this response First, it doesn't address ANY of the customer service issues I mentioned (deletion of chat logs, poor service, being called a liar, etc etc) It offers NO form of compensation for money spent EA continues to push back on Microsoft
I don't know what the next steps are Please advise At this point I feel that I should write a review of the company
Thank you,
*** ***