Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/08/31) */
We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns
Electronic Arts
Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/07/07) */
We have reached out to the customer and the issue has been addressed while ensuring they are able to get in contact with us in the future with any further concerns
Electronic Arts
Worldwide Customer Experience
Initial Consumer
Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After further investigation I have discovered that the problem lies in an other locationThank you
Final Business Response /* (4000, 9, 2015/07/13) */
As mentioned in the response from the customer, the issue was found elsewhere and has already been addressed
Electronic Arts
Worldwide Customer Experience
Final Consumer Response /* (2000, 11, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After an investigation, it has been determined that the problem is within "Cox Communications" They are the one's responsibleAnd should be under an extensive audit, for their actions

Initial Business Response /* (1000, 5, 2015/06/03) */
Hi there,
I've reached out to *** through our internal channels, to see how we can best assist him with his query
Thank you!
EA Customer Support

Hi,
I've reached out to Michael regarding the issue he had with Madden We were able to resolve this for him and restore the item that he lost.
Thank you for sending this on to us and we're happy to say that this has now been resolved
Sincerely,
***
EA Customer Experience

To whom it concerns,Thank you for bringing this matter to our attention.If a player wishes to dispute a sanction that has been applied to their account, they must contact our Terms of Service team.Details on how to do this were provided in the email communication that was sent to the player.The
player must state their dispute along with the details of the account to [email protected], or follow the steps outlined at the following link: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄ /> For more context around behaviors which are not permissible within FIFA 17, please review the details outlined at the following link: https://help.ea.com/en-us/help/fifa/fifa-17/fifa-17-rulesThank you,EA Help

Hard Mode Flashpoints are achievable as other players have been able to complete HM Flashpoints without any issues, as seen in the community thread the player linkedHM Flashpoints are difficult but again they are achievableDue to this we will not be able to grant the title "Flashpoint Master", nor will we revoke it from the players that have rightfully earned it

Complaint: ***I am rejecting this response because: the terms did not mention sharing account will result in suspension of an account even if convicted accroding to EA's tos.Sincerely,*** ***

The customer was able to get in touch with our customer support and the issue has been addressed
Electronic Arts
Worldwide Customer Experience

Complaint: ***I am rejecting this response because:
I have provided evidence that my account was hacked into during this periodThe TOS violation wasn't conducted by me. Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/10/01) */
Hello,
Thank you for passing *** concerns of this customer along to us
We have reached out directly to them via our internal support process to address their concerns with them, and work towards a resolution of this
case
Regards
***
EA Customer Experience

Initial Business Response /* (1000, 5, 2015/08/06) */
Greetings,
Many thanks for your report!
I was very sorry to hear of this customers experience and hope a resolution can be found in the very near future
I have personally reached out to this player and will work towards a resolution as
soon as possible
Thank you for your time and understanding
Kind regards,
***,
EA Customer Relations World Wide Customer Experience
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They responded quickly and issue was resolved

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business handled this case with tremendous sophistication and was able to assist me and solve the issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As I've stated earlier, I have tried the method given by the business but it hasn't worked
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/15) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attention
I have reached out to *** directly via the email address attached to this Revdex.com complaintI would invite *** to view this and reply at his next convenience
I look
forward to hearing from you and bringing this matter to a resolution
Regards,
***
EA Customer Experience

Initial Business Response /* (1000, 5, 2015/09/18) */
Hello,
Thank you for bringing this to our attention
We will now reach out to the customer directly in order to address this matter
Kind regards,
***
EA Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/12/22) */
To whom it concerns,
Thank you for bringing this matter to our attention
We have contacted the customer directly to inform him of the reasoning behind his FIFA account access issues
Warm regards,
***
EA Customer Relations World
Wide Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got told for days that my account will be fine then on the 23/12/i got a email saying its been banned then the EA Live chat have been telling me that I have it within a few days and still havent then they dont give me a reason on why I cant log into it
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/12/30) */
To whom it may concern,
This matter is currently being handled by our Terms of Service Team, as such; Customer Support are no longer in a position to assistI would recommend that the customer contact our Terms of Service Team on ***@ea.com, for further information relating to the restrictions
Warm regards,
***
EA Customer Relations World Wide Customer Experience

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello Revdex.com,
Thank you very much for bring our customers concerns to our attention
I have now reached out to the customer via our internal tools to assist them with any concerns they have
Thank you
***,
EA Customer
Service
Final Business Response /* (4000, 8, 2015/10/03) */
Hello Revdex.com,
We have reached out to the customer many times on the information he has provided but as of yet have had no response
I Have reach out again today in hope of getting through the the customer so we can discuss the issues they may be having
Thank you
***,
EA Customer Service

Complaint: ***I am rejecting this response because:
As shown in the screenshot, the Terms of Service team told me, and I quote: "We received your latest message regarding the action taken on your accountWe have performed all investigations possible on this issue and will not reverse the decisionPlease do not expect further responses on this matter."I'm not sure if it would be beneficial to send an email to a team that specifically told me that they won't reverse the decision and I shouldn't expect further responses on this matterHow do you exactly suggest that I proceed?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
My terms were not met I was not given all the Crystals accidentally used back While I have claimed what was offered, that doesn't mean I accept the response "However, I don't want you to walk away from this experience emptyhanded" was what was said So I'm not empty-handed, nor am I satisfied with the response These things can co-exist If collecting the crystals was contingent on accepting the response, that was not made even remotely clear Also claiming that it is "spent" is relative and inaccurate My net crystals from the time of collecting and right now are higher so I have not "spent" what was given to me
Sincerely,*** ***

We will contact this customer and make sure their issue is being addressed.- EA Worldwide Customer Experience