Electronic Arts, Inc.

Initial Business Response /* (1000, 6, 2016/01/07) */
To whom it may concern,
We have been in contact with our customer *** *** to advise that we do not offer partial refunds for gamesThe game was purchased with the knowledge that not all features would be available at launch and
additional content/expansions will be added at later times
Kind regards
***, EA Customer Experience
Initial Consumer Rebuttal /* (3000, 9, 2016/01/07) */
I spoke with the business and they are unwilling to give a partial refundThe complaint was not resolved to my satisfaction
Final Consumer Response /* (2000, 16, 2016/01/12) */
, I need you to reopen the case and mark it resolvedEA contacted me again after escalating the case further and approved my partial refund as requestedThe matter has now been resolved to my satisfaction and my original recommendation was adoptedI would like it closed as resolved, thank you

Complaint: ***I am rejecting
this response because: I do not believe my case was properly evaluatedI acted within the accordance of the Terms of Services set forth by eaThey refuse to listen to my case, and refuse to unlock the product I paid 400$ forAccording to an ea representative,"Since the fifa team confirmed the violation I'm afraid that we are unable to refund your purchases per the Terms of Service."
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Brian S at EA reached out to me to discuss this issue and after a few emails back and forth, the email address for Brian is no longer workingUnless they can provide definitive proof of when I used the points they are saying I received when I didn't, this matter will continue to remain unresolved
The email for Brian S no longer working is a pretty good example of the terrible service I've received from EA
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello,
Thank you for passing *** concerns of this customer along to us
We have reached out directly to them via our internal support process to address their concerns with them, and work towards a resolution of this
case
Regards
***
EA Customer Experience

Decisions made by the Terms of Service team are not taken lightly, and any violation of service is considered a serious offenseIf the customer wishes to dispute the action taken on their account, they should contact our Terms of Service department directly with any information relevant to dispute the action by following the steps outlined here: ***This is the only means to have this particular matter resolvedThank you for your time and understanding in this matter

Initial Business Response /* (1000, 5, 2015/10/08) */
Hello,
Thank you for passing *** concerns of this customer along to us
We have reached out directly to them yesterday via our internal support process to address their concerns with them, and work towards a resolution of this
case
Regards
***
EA Customer Experience
Final Business Response /* (4000, 8, 2015/10/19) */
Hello,
We have been working with our customer regarding their issue, and this has now been addressed to their satisfaction
Regards
***
EA Customer Experience

Initial Business Response /* (1000, 5, 2016/02/01) */
Hello Revdex.com,
Thank you very much for passing ** our customers concerns to us
I have reached out to the customer regarding his concerns however, the customer has stopped responding so we are considering this case now resolved
Thank you
EA Customer Relations

Complaint: ***I am rejecting this response because: I haven't broken the TOS and my account is still banned even tho I have done nothing wrongI just want my account unbanned I don't care about the players anymore I have been playing fifa for a while and if my account doesn't get unbanned this will be the last EA game I purchaseI feel like this is unfair and you guys are making claims on a loyal customer. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/02) */
Hi Revdex.com,
Thank you for sending this over
Upon investigating we can see that this issue is being addressed in Revdex.com CASE#: XXXXXXXX
As such we consider this case a duplicate
Please let me know if you have any questions or need
further information
Kind Regards,
EA Customer Relations

We have reviewed the ban on the accountWe have found that the player has violated our Terms of Service and the ban will be upheldOur Terms of Service team has provided information on the ban to the playerAs the violation has been verified we will not be able to assist any further with this
matter
Electronic Arts Worldwide Customer Experience

This query is in regards to action taken by the Terms of Service team, regarding a violation of our Terms of Service agreementEA Help and customer support would not be in a position to provide details about the action, nor would we be able to overturn the decision by the Terms of Service
team
Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersShould you indeed believe this account action to be incorrectly applied or have some additional information we might have missed first time around, please email ***When contacting this team, please be sure to provide all the required informationFor details on this, please see our article on EA Help:
***

Complaint: ***I am rejecting this response because:Sincerely,I wrote their email 1st day I was banned, they answer me after minutes and ask me I was commpitted infraction of rules because I sell FIFA coins to third parts but I never sell it.This mail was sent at [email protected] and they are not helping me in this case.I had milions coins legit do it play day by day since november and I have spend more money to incrase my club at this level.I write to you because FIFA HELP CENTER is RIDICOLOUS and they don't need resolve my problem anymore.I can only accept they unban my account!*** ***

Complaint: ***I am rejecting this response because:II have done these steps before and EA didn't take any action on unbanning my accountEA team did nothing and still wrongly accused my of this
Sincerely,*** ***

We have reviewed this account, and find that this is in relation to an account banned by the Terms of Service teamThe decision made by the Terms of Service team is final; any further disputes would need to be made to their team directlyWe regret that we would be unable to assist further in this
case, as we cannot overturn decisions made on accounts which have violated the Terms of Service agreement
For more information on how to proceed once an account has been banned/suspended, please consult our EA Help article : ***
Sincerely,
EA Help

Initial Business Response /* (1000, 5, 2015/06/15) */
We have reached out to this player and provided him with the EA Warranty information, which will allow him to send in his open copy of the game for a new sealed copy
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
No the info they sent me did not help and they are not sending me a new copy of the gameThey Are No Help At All With ThisThank You
Final Business Response /* (4000, 9, 2015/06/17) */
The warranty information provided to the player allows him to send in his open copy of the game in exchange for a brand new unopened copy of the gameSince the player did not purchase the game from the Origin store we will need his open copy before we can send him a new one

We have reached out to the customer and are working to address the issues brought to us
Electronic Arts
Worldwide Customer Experience

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersShould you have some additional information regarding this matter, please email "*** Additional information regarding this process can be found by following the link
below.***

This query is in regards to action taken by the Terms of Service team, regarding a violation of our Terms of Service agreement
EA Help would not be in a position to overturn actions taken by the Terms of Service team, and the player will need to contact the Terms of Service team directly
to dispute the action if they feel this was in error
If the Terms of Service team has issued their final review and decision, we regret that their final decision cannot be overturned
For information on how to register a dispute or contact our Terms of Service team, please consult our EA Help article at the following link:
***

Initial Business Response /* (1000, 5, 2015/09/18) */
Hi there,
Thank you for contacting usI have reached out to the player directly, and provided his ticket number below
We hope to speak to the customer directly to assist him with his query
Kind regards,
*** S
EA Customer
Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are trying to work with me to fix thingsI'm waiting to see how they goAs long as they keep their word I will be very happy

To whom it may concern,
Thank you for bringing this issue to our attentionWe will reach out to the consumer in regards to this matter and provide assistance where necessary