Eliot Management Group, LLC

Complaint: [redacted]
I am rejecting this response because:they never told me I have another contract with another company,  I have ask the sales person to write me a note if I am not happy I can cancel my contract,  I thought I was cover and now they say I have to pay the lease of the machine for four year, I just wanted them to void the contract just all, thanks you
Sincerely,
Mun Kuen C[redacted]

Complaint: [redacted]
I am rejecting this response because:I was not properly explained the Eliot Mgmt Merchant Agreement. I was told my Sales Rep Shane F[redacted] at 4:45 pm that he needed to be back to office before 5 pm to process paperwork or my on line payment accepting would go down. So prior owner and myself signed where he told us to. Yes I agree I should have told Shane F[redacted] this was not acceptable and I needed someone to explain Merchant Agreement before I signed. But since I have used other Merchants before for Credit Cards, I was use to 2%-3.5% charge per transaction. Not $56 and change per month. Eliot Mgmt response states they enclosed the Merchant Agreement and Application I signed . I do not see there enclosure, maybe its here and I do not see. However I do have mine that was mailed to me on March 4th 2016(per stamp from Post Office). This was 56 days after I signed Agreement. I called and asked numerous time to get a copy with no success. Finally got someone to send me copy.My copy's have severe problems--1-Horrible hand writing that is very tough to read any pages. 2-Inaccurate information--hours of operation.3-No signature from EMG Rep. States Rep is Eric A[redacted]. Never talk to or met this person. I have called this person 5 times with no response back 4-No Business name in section. Just my Corp name5-Lots of cross outs on items with no explanationSo I have a big problem with Eloit Mgmt response to the CLEARLY. This contract and salesperson explanation was the opposite of CLEARLY. Yes I agree I have used this merchant account for $[redacted] in 4 months. But after May 1st Auto pay coming I have paid $56+ a month for 4 month totaling over $224.  This emphasis my complaint--if I would have been explained the $56+ per month with my limited sales via on line I would not have signed anything and considered other options. I am sure the salesperson knew this and that is why he should up at 4:45 pm and told me he had to be to office by 5 pm to ensure my website did not get any interruptions. I am sure this why it took almost 2 months to get paper work sent to me. No one would have signed up for a $56+ month merchant account that does $0 to $50 a month in online sales. I request to be let out of this contract today and refund all payments made to Eloit($56 a month and a PCI Fee of $19.95)
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The contract I signed clearly states Month to Month on the contract.  The customer service representative told me it doesn't matter what's on my carbon copy, the only thing that matters is the one that is turned into the company which had a 1 year term.  She said there was no point in faxing in my copy.  That is CLEARLY an altered contract.  I'm happy to send that to the company.  Please respond where to send.   The salesman stated that we were not to be charged any fees and that his contract had all those fees "marked out"....but we never rec'd a copy of that either.
Sincerely,
[redacted]

Dear Mr. [redacted]:
We are in
receipt of Mr. [redacted]‘s additional correspondence. After further investigation,
we will agree to waive the contractual early termination fee upon receipt of a
signed closing letter faxed to my attention at ###-###-####.
We
appreciate your attention to this matter. 
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly.
Sincerely,
Frankie
M[redacted]
Merchant
Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]