Eliot Management Group, LLC

Complaint: ***
I am rejecting this response because: the test EMV purchase I made yesterday and confirmed appropriate processing with Eliot Management customer service.did not show up in my Bof A account today Band of America cannot explain that absence This is not working I need a working card reader.
Sincerely,
*** ***

Dear Mr[redacted]:
","sans-serif">We are in
receipt of Ms[redacted]‘s complaint. In response thereto we have enclosed
the Merchant Application & Agreement ("the Agreement") and the Merchant
Processing Terms & Conditions ("the Terms & Conditions") for your
review.
Ms
[redacted] executed a month-to-month Agreement with Eliot Management Group ("EMG")
for credit card processing services on March 25th, and
acknowledged to have received, read and be bound by the Agreement and the Terms
& Conditions (See, page and
of the Agreement)
Per
the signed Agreement, Ms[redacted]'s month-to-month processing account became
active on March 26th, 2015, and has been used to process over $[redacted]Our
records indicate that on April 4th, 2016, [redacted] (verified owner)
expressed desire to close the account due to the rates and feesAt that time, a
rate review was offered, but Mr[redacted] declinedMr[redacted] was advised to submit
a signed closing letter; however, no closing letter was received so the account
remained active
After
reviewing the account, we conclude that no refunds are due, as the charges
assessed were done so in accordance with the AgreementIf Ms[redacted] wishes
to close the account, we will do so without penalty upon receipt of a signed
closing request
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Frankie
M[redacted]
Merchant
Relations

Dear MsG[redacted]:
","sans-serif">We are in
receipt of MrW[redacted]'s complaint and have reviewed his account with Eliot
Management Group ("EMG"). Our records
show MrW[redacted]'s account has been terminated without penalty, effective August
17, 2015, at his written request. In
addition, we show MrW[redacted] was refunded $on August 7th and at this
time we have placed a hold on MrW[redacted]'s account to ensure his bank account is
not charged further fees. At this time
we consider this matter closed
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Blanca V[redacted]
Merchant
Relations

Dear Ms
[redacted]:
","sans-serif">We are in receipt of Ms[redacted]‘s complaintSince reviewing the
issue, we have been in contact with Ms[redacted] and feel that this matter has
been resolved We appreciate your attention to this matter. Should you have any questions or need any
additional information, please do not hesitate to contact the undersigned
directly. Sincerely, Frankie M[redacted]
Merchant Relations

Dear MsG[redacted]:
","sans-serif">We are in
receipt of MsC[redacted]‘s complaint. In response thereto we have enclosed
the two (2) Merchant Application & Agreements ("the Agreements") signed by
MsC[redacted] and their corresponding Merchant Processing Terms & Conditions
("the Terms & Conditions")
Ms
C[redacted] executed the first Agreement with Eliot Management Group ("EMG") for
credit card processing services on March 10th, 2010, and signed
documentation agreeing to have received, read, and be bound by the Agreement
and the Terms & Conditions (See,
pages and of the Agreement)The Agreement clearly states it is for a three
(3) year term with one (1) year auto-renewals unless terminated by the merchant
in line with the Terms & Conditions; termination outside of these
provisions is subject to an early termination fee of no less than $(See,
¶of the Terms & Conditions)In accordance with this signed Agreement, a
processing account was set up and became active on March 11th,
and we show the merchant has used the account to process over $[redacted] as
recently as July 29th,
Our
records show that in response to a request from the merchant, an additional
Agreement was executed by MsC[redacted] for an online processing account on July
13th, and this account became active on July 14th,
Thereafter, efforts began to set up the online processing software;
however, upon experiencing setbacks during this process, MsC[redacted] expressed
her desire to close the accountIn response to this request, this account was
closed on July 28th, and in good faith, EMG waived the early
termination fee as the merchant was still actively processing on her primary
accountIn addition, in an effort to resolve this matter, MsC[redacted] was
refunded the $equipment setup fee on July 30th,
At
this time, MsC[redacted]'s primary account remains active and she will remain
bound by the Terms of that AgreementThe current contract expiration date is
March 11th, Should MsC[redacted] wish to close her account, she
must do so in accordance with ¶of the Terms & Conditions
We
appreciate your attention to this matterShould you have any questions or need
any additional information, please do not hesitate to contact the undersigned
directly
Sincerely,
Frankie
M[redacted]
Merchant
Relations

Dear MsG[redacted]:
","sans-serif">Please be
advised that this is the first time we are receiving MrS[redacted]'s
complaint. Eliot Management Group ("EMG")
takes these matters very seriously and we strive to provide prompt attention to
each matter received. We show MrS[redacted]
signed a processing agreement with EMG on December 2, and under that
agreement, a credit card processing account was created. The agreement states it is for a term of
years with an applicable early termination fee of $495. MrS[redacted] closed his account prior to the
end of the contractual term on February 27, and therefore his account was
charged the $early termination fee. However, in an effort to resolve this matter promptly and amicably we will agree
to refund the $495. These
funds should be credited to the bank account on file within the following to
business days. We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly. Sincerely, Blanca V[redacted]Merchant
Relations

Dear MsG[redacted]:
","sans-serif">Thank you
for the opportunity to respond to MrC[redacted]'s complaint. We have reviewed the matter in detail and
show MrC[redacted] entered into a Merchant Application & Agreement (the
"Agreement") for a three (3) year term of credit card processing services with
Eliot Management Group ("EMG"). Upon
signing the Agreement on March 10, 2015, MrC[redacted] acknowledged to have
received, read and be bound by the Agreement and the Merchant Processing Terms
& Conditions (the "Terms & Conditions"). In addition, MrC[redacted] confirmed he had solely
relied on the Agreement and the Terms & Conditions and that no verbal
agreements or representations had been made.
Our records show MrC[redacted] opted to execute a separate agreement for
processing equipment with [redacted] ("LFG") and signed the
Non-Cancellable Lease (the "Lease") on March 10, for a term of months
at $[redacted] per month, plus any applicable taxes and insurance. For your reference, we have enclosed a copy
of the Agreement, the Terms & Conditions and a courtesy copy of the Lease
In
accordance with the signed Agreement, MrC[redacted]'s credit card processing account
with Eliot Management Group ("EMG") became active on March 11, 2015. Thereafter, the leased equipment was set up
to process on the account and MrC[redacted] used the services to process over
$[redacted] in transactions On April 20,
the processing account was closed upon receipt of a closing request from
MrC[redacted] and an early termination fee of $was assessed in accordance with ¶
of the Terms & Conditions. At this time
there are no pending matters on MrC[redacted]'s processing account with EMG. However, as the Lease is a separate agreement
with the separate entity, LFG, and is non-cancellable, MrC[redacted] remains bound
by the Lease
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Blanca V[redacted]
Merchant
Relations

Dear MsG[redacted]:
","sans-serif">We are in
receipt of MsS[redacted]‘s complaint. In response thereto we have enclosed
the Merchant Application & Agreement ("the Agreement") and the Merchant
Processing Terms & Conditions ("the Terms & Conditions") for your
review.
Ms
S[redacted] executed an agreement with Eliot Management Group ("EMG") for credit
card processing services on November 13th, 2014, and signed documentation
agreeing to have received, read, and be bound by the Agreement and the Terms
& Conditions (See, pages and
of the Agreement)The Agreement clearly states it is for a three (3) year term
with one (1) year auto-renewals unless terminated by the merchant in writing no
less than thirty (30), but no more than ninety (90), days prior to the end of
the applicable term; termination outside these guidelines is subject to an
early termination fee of no less than $(See, ¶of the Terms &
Conditions)MsS[redacted] also executed an Addendum for Seasonal Merchants ("the
Addendum") which states that the account will be automatically activated on
October 1st and automatically deactivated on May 31st of
each calendar year. A copy of the
Addendum has been enclosed for reference
Ms
S[redacted]'s account became active on November 14th, Our record
indicates that the account has been used to process transactions totaling over
$[redacted]We show that on August 12th, 2015, MsS[redacted]
expressed her desire to close the account due to going out of business and at
that time she was advised of the account's term end date of November 14th,
Should MsS[redacted] wish to close the account without penalty at the end
of the current term, she must submit a signed notice of non-renewal no later
than October 14, 2017, but no earlier than August 14, 2017. Termination of the account at this time will
be assessed the $early termination fee
We
appreciate your attention to this matterShould you have any questions or need
any additional information, please do not hesitate to contact the undersigned directly
Sincerely,
Frankie
M[redacted]
Merchant
Relations

Dear Ms[redacted] :
","sans-serif">We are in
receipt of Mr[redacted]'s complaint. In response thereto we have enclosed
the Merchant Application & Agreement ("the Agreement") and the Merchant
Processing Terms & Conditions ("the Terms & Conditions") for your
review.
On September
21st, Mr[redacted] signed the Agreement acknowledging to have
received, read and be bound by the Agreement and the Terms & Conditions (See, page of the Agreement)The Terms
of the Agreement state it will continue in full effect for a term of years
from acceptance by Bank and thereafter will automatically renew for additional
one-year periods unless terminated according to ¶of the Terms &
Conditions. This clause states the
merchant must provide notice of non-renewal at least thirty (30) days but no
more than ninety (90) days prior to the end of the applicable term and
termination outside of these guidelines is subject to an early termination fee
Mr[redacted]
has requested to be released from the Agreement without accruing the early termination
fees associated with the Terms & Conditions of the AgreementOur records
indicate that Mr[redacted]'s account has been active with Eliot Management
Group ("EMG") since September of with the last activity being shown as of October
22, 2015. No closing request was
received prior to this month therefore the account last automatically renewed
for an additional one-year term in September 2015. Mr[redacted] sent in a closing letter and the
account was closed with the contractual early termination fee of $on
October 22, 2015. Additionally, Mr
[redacted] will remain responsible for October processing fees, to be debited at
the end of the month. Please note that
we show Mr[redacted] recently had a deposit reject as he closed his bank account
and if we are unable to collect the contractual fees owed, the account will be
placed for collection. Mr[redacted] must
contact Customer Service if he would like to arrange a different form of
payment
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Blanca V[redacted]
Merchant
Relations Coordinator

Dear Ms. [redacted],We are in receipt of Mr. [redacted]‘s complaint.  In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. Mr. [redacted] signed the Agreement...

on January 22, 2016. The Agreement is for a period of three years as stated in paragraph 23 of the Terms & Conditions.  Our records indicate that our System Implementation team spent nearly a month attempting to contact Mr. [redacted] before they were able to install the equipment and train Mr. [redacted] on the use of such equipment, which occurred on March 28, 2016. The account logs show Mr. [redacted] was informed on how to use the equipment at this time, and he ran a test transaction as well. Mr. [redacted] utilized EMG’s services to process over $1,000 in transactions.Mr. [redacted]’s account incurred charges in accordance with the Agreement he signed. Charges made to the account monthly are listed on pages 2 and 3 of the Agreement. At this time, we must stand by the signed Agreement and Mr. [redacted] will pay the contractual early termination fee (as stated in bold on page 5 under Acknowledgements) of $495.00 should he decide to close his account before the end of his three year term.If Mr. [redacted] should so choose, he may send a signed closing letter to [email protected] and we will close out the account with the ETF.  We appreciate your attention to this matter.  Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Merchant Relations

Dear Mr. [redacted], We are in receipt of Ms. [redacted]‘s response.  Enclosed, please find copies of the merchant’s June and July 2016 monthly account statements, itemizing the fees charged per the signed agreement (See Page 2 of the Agreement, and paragraph 27 in the Terms and Conditions). Please be advised, as the account was active during the months of June and July, the account was automatically charged per the Agreement.   As a gesture of good faith, we will offer a refund for the two months’ charges totaling $89.82 . Please allow 3-5 business days for the refund to be processed. Per our previous response, we will close the account immediately following receipt of a closing letter signed by Dr. [redacted] with no Early Termination Fees. The letter may be faxed to ###-###-#### or emailed to [email protected]. We appreciate your attention to this matter.  Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly. Sincerely, Karrah S[redacted]    Merchant Relations Specialist

­Dear Complaint Resolution Department, Please refer to the original documentation submitted with EMG’s first response to the merchant. The merchant claims Eliot failed to stand by the terms of the contract. In fact, the contract states quite clearly that rates may go up at any time, at the discretion of the company. Please refer to page 5 of the Terms & Conditions which states, clearly, “Bank shall have the right to adjust charges as necessary to offset any cost to Bank associated with providing services hereunder including but not limited to…regulations or operating procedures of Visa, Mastercard, American Express, Discover, and Paypal…” EMG changes the rates of its merchants annually because the major credit card companies change their rates that they charge EMG annually also. EMG must adjust rates of merchants as necessary to cover their own rates the company is charged from the Credit Card companies. Ms. [redacted] uses the fact that the rates had been adjusted to claim that we failed to follow the contract, when in reality; EMG followed the contract to the letter, and adjusted charges as necessary for proper execution of the business, as stipulated in the Terms & Conditions. Ms. [redacted] claims EMG did not try and resolve the situation until after she decided to close the account. EMG had tried multiple times to help Ms. [redacted] with understanding her rates and fees. A rate review was offered but declined on September 13, 2016 because the sales office needed to get a new rates and fees addendum from Ms. [redacted] to implement a lowering of her rates and fees. EMG did not receive the addendum from the sales office and therefore did not lower the rates and fees. This addendum must be signed by the merchant, and if Ms. [redacted] did not sign the addendum back in September 2016, she cannot expect EMG to have lowered her rates and fees in the interim. A new addendum was prepared in October by Amber P[redacted], who tried three separate times by email and once by telephone, to get it signed and returned by Ms. [redacted], as soon as EMG was aware that this issue would affect retention of this merchant. EMG keeps a log of every time the merchant calls in to discuss their account, and until September of 2016, she never mentioned any problems with the rates and fees, and did not notify the company that she was disputing them. There has not been a year of communication between the merchant and EMG about any of these issues. This is a blatant exaggeration of the amount of time Ms. [redacted] gave EMG to try and appease her. It is not required to do rate and fee reviews and lower fees. This was done as a courtesy to Ms. [redacted], and she did not return the courtesy to respond to the four attempts to contact her that were presented. EMG has done its due diligence in this matter, and tried to help Ms. [redacted] through every issue she had with the company. EMG did not defraud Ms. [redacted], and did not do anything that could be construed as against the Agreement Ms. [redacted] signed. Ms. [redacted] will be held to the terms of her agreement, as stated in previous responses, including the contractual early termination fee.

Dear Ms. [redacted]: We are in receipt of Ms. [redacted]’s complaint and have reviewed her concerns. Ms. [redacted] signed a Merchant Application & Agreement for a credit card processing account with Eliot Management Group (“EMG”) on April 22, 2016 and has used that account to process over $10,000 in...

transactions, as recent as this month.  Our records show that we received an additional Merchant Application & Agreement which was executed electronically on December 14, 2016.  The second account was set up in accordance with the executed agreement and became active on December 15, 2016; however, no transactions have been processed on that account. In consideration of Ms. [redacted]’s request and in an effort to resolve this matter, we will agree to close the second account without penalty as the merchant has not processed transactions on that account.  We need a signed closing letter containing the account number (MID# [redacted]) faxed to 866-347-0278 or scanned and emailed to [email protected] in order to close the account. This must be submitted no later than Friday January 13, 2017. Please note that Ms. [redacted] has continued to process on her first account (MID# [redacted]) and she will remain bound by the terms of that agreement. Termination outside of the stipulations in ¶23 of the Merchant Processing Terms & Conditions will be subject to the contractual early termination fee of no less than $495.  Copies of both Merchant Application & Agreements and Merchant Processing Terms & Conditions have been attached to this response for reference. We appreciate your attention to this matter.  Should you have any questions or need any additional information, please do not hesitate to contact us. Sincerely, Merchant RelationsEliot Management Group

Dear Mr. [redacted]: We are in receipt of Mr. [redacted]‘s additional correspondence. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review.  We show that the previous owner of the processing account transferred the account to Mr. [redacted] in lieu of paying the early termination fee. Unless Mr. [redacted] can offer a new owner to maintain the account, the contractual early termination fee will stand, should Mr. [redacted] choose to close the processing account prior to the contractual term end date. At this time, no refunds are due. We appreciate your attention to this matter.  Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly. Sincerely, Frankie M[redacted] Merchant Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  While I do not find the response of the business satisfactory, I will accept it at this time.  I would like for it to be noted that I never processed any transactions through this company.  The processing she is referring to is for the two $10 charges on my personal credit card to test out the system.  Hardly the $43.30 worth of processing. 

Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
No one told me or explained to me or had me sign(that I can see) that prior owner transferred there merchant account to me. Again if I was told this I would not have signed. IF THIS ACCOUNT WAS TRANSFERED to me why is contract for 3 years. How long had prior owners been with Eliot Mgt? They told me there contract was expiring in 2016. If I took over there contract than I should be assume there expiring contract date as well. And I see the Merchant Account attachment---Can everyone agree that the sloppy handwritten and missing info and signatures make this agreement very tough to understand??
I request to be let out of contract and refund of my fee's paid. I was told after I did the PCI Compliance I would be refunded the $19.95. I did PCI Compliance and have not even seen this refund.
I am very confident that if individuals at Eloit Mgt were treated like this in there business or personal dealing they would be in same boat as me. My compliant is I was not properly informed of Eloit Mgmt services, cost, and what it can do for me. The follow up since Jan has been just as bad. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I  agree to put my cancelation request in writing and mail it and I will also fax it to the.                                      ...⇄
Sincerely,
[redacted]

Dear Mr. [redacted]:   We are in receipt of Mr. [redacted]’s additional concerns, and after further review we will agree to close Mr. [redacted]’s accounts, and waive both Early Termination Fees upon receipt of a signed closing letter from the merchant.The letter maybe faxed to ###-###-#### or it may be scanned and emailed to [email protected] .   We appreciate your attention to this matter.  Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.   Sincerely,   Kourtney K[redacted] Merchant Relations

Dear Mr. [redacted]:
We are in receipt of Ms. [redacted]’s
additional concerns. Our records indicate that upon Ms. [redacted]’s receipt of the
EMV compatible terminal, the equipment was set up and a test transaction was
successfully processed on the terminal. This transaction was batched on March
24th, therefore the funds should reflect in Ms. [redacted]’s account
today.
Kourtney
K[redacted]
Merchant
Relations

Dear Mr. [redacted]:
As...

a gesture of good faith, and to resolve this matter amicably Eliot Management Group will refund the amount requested of $646.82.  We request that the merchant allow 3-5 business days for refund to be received. 
We appreciate your attention to this matter.  Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.
Sincerely,
Kourtney K[redacted] 
Merchant Relations Specialist