Eliot Management Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The settled credit amount listed in this response does not bring the fee in agreement with the amount presented to me as the monthly fee by the agents who signed me up However, in further negotiations with me, Eliot has agreed to, and has followed through with, a request to settle my account with a credit of $and closure without penalty Therefore, I cconsider this matter closed to my satisfaction
Sincerely,
Amy A***

Complaint: ***
I am rejecting this response because:Your contract is outside of the lawThere is no court in the united states that would allow an ongoing "unending" contract without consent each and every yearWe have been with Eliot Management since Along with the ridiculous time frame of this contract is the ambiguous statement "early termination fees are to be NO LESS than $300..." this is far too loose of a term and will also not hold up in any court of law, being able to throw out arbitrary numbers for closing feesI will agree to pay $to close my account early and not a penny more$to close my account is a made up number with no terms in my contract to back this upPlease feel free to send the closing fees on to your collections department, we will agree to pay $to close our account early and will make it entirely clear that we will never work with you or any of your affiliate companies in the future.Your harassment and lack of attention has made it painfully obvious that your company does what it can to entrap customers into a contract that is not lawfulIt has been exceedingly difficult to cancel this account and the public should be made aware of your business practicesThis could have been resolved peacefully, yet your service personnel have done nothing but provoke these kinds of responses to your tacticsNot returning messages, sending letters instead of calling or emailing, saying that the "Closing department" isn't taking phone calls right nowarguing with me over the phonethis list goes on and onYou don't like rejection, I get that, but trying to force people to stay with your business with an unlawful agreement will get you put out of business very quicklyThere are too many valued competitors in your area of work.I will also add that the tone of your response to my complaint is EXACTLY why I am choosing this route rather than a decent discussion between managersThe tone of your staff along with yourself is demeaning and rude and I will be very happy when I am no longer in dealing with Eliot Managment
Sincerely,
*** ***

Revdex.com:Eliot Management will respond to you that they have handled our account in an ethical mannerThey will do this because they are a crooked company and will not amount to any wrong doing And no, you have NOT satisfied this to my satisfaction

Dear ***: We are in receipt of Mr***’s complaint. Please be advised, Eliot Management Group (“EMG”) takes these complaints very seriouslyAt this time we are reviewing Mr***’s concerns so that we may reach and amicable resolution We appreciate your attention
to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly Sincerely, Kourtney K*** Merchant Relations

Dear MsG***:
","sans-serif">We are in
receipt of and have reviewed MsA***’s concerns. We have reached out to MsA*** directly
regarding this matter and have offered to close her processing account without
penalty upon receipt of a signed closing request. The request must be submitted no later than
July 24, and may be faxed to *** or scanned and emailed to ***@e-mg.com. We also advised MsA*** that as she used
the account to process during the month of June and real costs
were incurred, the month end fees apply.
However, as a show of good faith we will agree to refund the $
Monthly Minimum charged for that month
Thank you
for your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Blanca V***
Merchant
Relations

Dear Ms***: We are in review of Mr***’s complaint and appreciate the opportunity to address his concernsWe have attempted to contact Mr*** to resolve this matter; however, we have not been able to reach himAt this time we ask that he please contact MsAmy W*** directly
at 817-317-to discuss his concerns in detail. Please also note that Mr*** executed a Merchant Application & Agreement acknowledging that no verbal agreements or representations had been made and we do not have documented record of Mr***’s account being set up as month-to-month. As such, we ask that Mr*** please submit any supporting documentation to that effect for our reviewHe may fax this information to 866-347-or email to [email protected] We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly Sincerely, Merchant Relations Eliot Management Group

Dear Ms***, We are in receipt of Mr***’s complaintMr***’s account became active on May 02, The charges that the merchant references in his complaint were gateway feesThese fees did not apply to Mr***, and were refunded as follows: May’s gateway fee was refunded on June
29, June and July’s fees were refunded on August 31, There was no gateway fee charged to the merchant for August or thereafterThe merchant has been in contact with corporate regarding his statement inquiries, and all issues pertaining to this complaint have been resolved directly with the merchantThank you for your attention to this matterIf you have any questions, please contact the undersigned directlyMerchant Relations

Dear Ms***,
Thank you for the opportunity to
respond to Ms***’s complaint. We
have reviewed the matter and found that the account was charged in error. Please be advised a refund for $*** has
been submitted We apologize for the
oversight and ask Ms
*** please allow 3-business days for the funds to
be credited to her account. Further, a
call tag was sent to Ms*** on May 14, so that she may return the
equipment to us
We appreciate your attention to this
matter. Should you have any questions or
need any additional information, please do not hesitate to contact the
undersigned directly
Sincerely,
*** ***
Merchant Relations

Dear Ms***: We are in receipt of Ms***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. The merchant signed the
Agreement on August 20, By signing the Acknowledgements page of the Agreement, the merchant agreed to have received, read, and be bound by the Agreement and Terms & ConditionsOur records indicate that the merchant never processed on her account, and never fully set up the equipment provided to herAs a gesture of good faith, we have waived the balance in collections, which leaves Ms***’s account closed with no further debt to pay to EMGWe appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Merchant Relations

I was not informed of the cancellation fee when I Signed the agreement Even when I ask about cancelling at any time I was not inform there would be any kind of penalty I used this service for less than months, I have the transaction statements to prove it Also I have proof of the $dollars I gave the sales agent for the processing fees for the year I am not sure what kind of crooked shady company this Elliot Management Group is but I do feel it is time for a Class Action Lawsuit Online there are hundreds/ thousands of complaints about this company, it just takes a little research to find them I also have a video recording of the entire transaction when I was signed up for the service showing how misleading and shady there tactics are
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Ms***, We are in receipt of Ms***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. On September 21, 2016, Ms***
entered into a credit card processing Agreement with Eliot Management Group (“EMG”) By signing the Agreement Ms*** acknowledged to have read, received and agreed to be bound by the Agreement and the Terms & Conditions (See page of the Agreement)For reference, all of the fees Ms*** mentions not being disclosed to her upon signing of the Agreement (Tiered Pricing, Network Fee, Regulatory Compliance Fee, Breach Fee, Batch Settlement Fee, and Gateway Fee) are all clearly delineated on page of the AgreementEach fee is specifically listed and the price notated adjacent to the feeOur records indicate that EMG has not received a valid closing letter from Ms***In order to stop fees from being deducted from her account, Ms*** must provide a written, signed closure letter informing the company that she would like to close her account faxed to 1-866-347-or emailed to [email protected] (Discussed in paragraph of the Terms & Conditions)This would normally produce an early termination fee per the contract (paragraph of the Terms & Conditions, Acknowledgments page of the Agreement) of $minimum, but as a gesture of good faith, EMG has agreed to allow Ms*** to close her account without penalty upon receipt of the signed closing letter by December 10, We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Karrah S***, Merchant Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***: We are in receipt of Mr***‘s complaint. We have been able to locate three accounts in his nameTwo are still active and one is closed In response to the complaint we have enclosed the Merchant Applications & Agreements (“the Agreements”), the Merchant Processing
Terms & Conditions (“the Terms & Conditions”), and the Ascentium Leases (“Leases”) for the active accounts for your review. The merchant signed the first Agreement on 01/09/and the second Agreement on 06/13/The merchant also signed the Leases on those dates for the first and second Lease, respectivelyThe merchant acknowledged to have received, read, and be bound by the Agreements and the Terms & ConditionsThe merchant also acknowledged that no verbal agreements or representations had been made, that the merchant relied solely on the Agreement and Terms & ConditionsIt clearly states in Paragraph of the Terms & Conditions that the term length for each Agreement is three years from the date of acceptance As a gesture of good faith, the sales office has been in contact with Mr*** and is attempting to get his contracts switched to a month-to-month style AgreementThis change is currently being worked out on both accountsMr*** has benefitted from the equipment supplied from the Leases to process over $15,and $11,respectively on both accountsTherefore the merchant shall be bound to the Leases he signedIt clearly states on the first page of each Lease the agreed amount of the payment for the term of the LeaseThe first Lease’s payment amount is $plus taxes and loss or destruction waiver and the second Lease’s payment amount is $plus taxes and loss or destruction waiver (please see page 1, Leases)Also on the first page of the Leases, written in all caps is “This is a non-cancelable lease for the term indicated.” There is no month-to-month Lease offered through Ascentium CapitalThe Lease terms are disclosed on the first page of each Lease, months for eachWe appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Merchant Relations

Dear Mr***: We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) for each processing location and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review.
Mr*** executed two (2) Agreements with Eliot Management Group (“EMG”) for credit card processing services in October 2015, and signed documentation agreeing to have received, read, and be bound by the Terms & Conditions (See, pages and of the Agreements)By signing the Agreements, Mr*** acknowledged that no verbal agreements had been made, and that he had relied solely on the Agreements and the Terms & Conditions (See, page of the Agreements)Paragraph of the Terms & Conditions clearly discloses all rates and feesPer the signed Agreements, Mr***’s accounts became active on October 19th, and October 29th, 2015, respectively, and have been used to process over $in transactionsOur record indicates that in November 2015, Mr*** was refunded for October end-of-month fees, as no transactions were processed in that monthOn November 19th, 2015, Mr*** submitted a closing letter for account #***, and the account was closedWe show that on December 29th, 2015, our attempt to debit Mr*** for month end fees was rejected, so account #*** was closed and placed in collections for the contractual fees outlined belowOn May 9th, 2016, we contacted Mr*** and offered to credit him the requested $100; however, the offer was declinedNovember EOM: $December EOM: $Return Draft Fees: $Collection Fee: $Early Termination Fee: $Total Owed: $At this time, we will stand by the AgreementThe above balance shall be tendered before the account can be considered closed in good standingWe appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Frankie M*** Merchant Relations

Dear Revdex.com Complaint Department, We have received Mr***’s most recent response to usRecently, Randy N*** called Mr*** in an effort to resolve the issues in the rebuttal sent to EMGMr*** understands the term of the HioPos lease with LFG, and understands that we cannot remove the lease from him due to the fact that it is a completely separate company from EMG Mr*** did not indicate any equipment issues in his conversation with MrN***, in contrast to his statement on the rebuttal that the equipment did not workThe second lease that Mr*** mentions in his rebuttal is not on our records We suspect it is a lease from another processor that he still owes on. As this lease (for the VX 520) is not from us or connected with us in any way, we cannot help Mr*** with the charges or issues regarding it at this timeWe are not refunding or waiving any charges at this timeShould Mr*** close his processing account with EMG outside the anniversary date of his account, the contractual early termination fee will be assessed

Dear Mr***:
We have
reviewed Ms***’s additional correspondence. Please be advised that our records do not
show additional charges to Ms***’s account since our receipt of this
complaint. At this time we have submitted
an additional refund for the two gift card services charges of $and
$and Ms*** should expect the funds in her account within the
follow to business days
We
appreciate the opportunity to resolve this matter
Sincerely,
Blanca V***
Merchant
Relations Coordinator

We are in receipt of Mr***'s complaintAt this time, we ask that Mr*** please forward a copy of the contract he signed with the sales representative for further review to [email protected] do not have such a contract on file

Dear Complaint Resolution Department, We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. Upon
digitally signing the Agreement on December 29, 2017, Mr*** acknowledged to have received, read, and be bound by the Agreement(Page 4) Agreement clearly contains language confirming no verbal, agreements or representations have been made and merchant has solely relied on the Agreement and Terms & ConditionsOur records indicate that the terminal referenced in the complaint has been returned to the merchant, with a receipt of delivery signed by the merchant to that effectThe merchant should now be able to return the equipment to the previous processor without penaltyThe receipt has also been enclosed in the documentation attached to this responseAfter speaking with both the sales representative of this account and the merchant, we have discovered that the merchant was in fact able to batch out the $from the “old” terminal before it was replaced with the terminal from Eliot Management Group (“EMG”)The issue at hand was that the merchant had not applied tips to the batch at the timeThe sales representative came by the following week and paid the merchant cash of $for his tips that were lostAt this time, EMG is of the position that the batch issues have been resolved to the satisfaction of the merchantThe merchant acknowledged he read the Terms & Conditions when he agreed to the statements of Acknowledgement, and therefore knows that he is under a three year contractAny attempt to close the account before the anniversary date of 01/09/will result in a $early termination fee per paragraph of the Terms & ConditionsShould the merchant still desire to close his account, he should email or fax a closing letter signed by Mr*** stating the business name, date, and intent to close the accountThe email address is [email protected] or fax to 1-866-347-We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Merchant Relations, EMG

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I find it hard to believe that we were not contacted by Eliot Management if they believed we had not closed our accountWe processed dollars through their company yet they were still charging us a yearly fee. The account was terminated in verbally by our office to our local Eliot Management representative