Eliot Management Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate your assistance in this matter
Sincerely,
Kelly F*

Dear ***:We are in receipt of Ms***‘s additional correspondenceOur records indicate the terminal was shipped on 3/21/2016, and delivered on 3/22/2016. We appreciate your attention to this matter Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Kourtney K*** Merchant Relations

Dear Mr***:
We have
reviewed Ms***’s additional correspondence. Upon our receipt of Ms***’s original
complaint, EMG reached out and spoke with Ms*** via phone to resolve her
concerns. At that time, EMG agreed to
credit Ms*** in the amount of $as she requested, as well as issue lower
rates on the account and waive the standard contract extension associated with
the rate review as a motion of good faith. We would like to
clarify that EMG is not a party to the lease Ms*** executed with *** *** *** (“***”) and therefore EMG will issue no credits towards the
lease. Should Ms*** have any
questions or concerns regarding the lease term or lease payments she must
contact *** directly
Thank you
for your attention to this matter
Sincerely,
Blanca V***
Merchant
Relations Coordinator

Dear Ms***: We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. On June 15, 2016, Mr
*** entered into a credit card processing Agreement with Eliot Management Group (“EMG”). By signing the Agreement Mr*** acknowledged to have read, received and agreed to be bound by the Agreement and the Terms & Conditions (See page of the Agreement)Also, the paragraphs above his signature on the same page state “All parties mutually agree that this is a commercial contract between businesses, not a consumer contract” as well as “Early termination of this agreement shall result in an Early Termination Fee of no less than four hundred ninety-five dollars ($495.00).” This is also restated in the Terms & Conditions, paragraph Our records indicate that Mr*** accepted a rate reduction on August 16, In paragraph of the Terms & Conditions, it is stated that “In the event MERCHANT accepts a rate or fee reduction on any rate set forth herein, the Term of this Agreement shall automatically be extended for an additional two (2) year term from the date of the current contract end date.” This is why Mr***’s contract was extended for two years for a total contract length of five yearsPer paragraph of the Terms & Conditions, “Any dispute, controversy, or claim arising out of or relating to this Agreement (…) shall be resolved by arbitration (…)” As a gesture of good faith, and to prevent any more negative actions against EMG, we are willing to close Mr***’s processing account without penalty upon receipt of a signed closing letter emailed to [email protected] or faxed to 1-866-347-We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Karrah S***, Merchant Relations

We have concluded our review of MsF*’s additional concerns In response thereto we will be charging back the Lease with LFG and MsF* will be released of any Lease obligations upon receipt of the equipment A call tag is being shipped to MsF* for her convenience in returning the equipment Additionally, EMG will agree to close MsF*’s processing account and waive the early termination fee In order to close the account, we need a closing request containing MsF*’s signature This may be submitted via fax to *** or emailed to ***@e-mg.com. We appreciate your attention to this matter Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly. Sincerely, Blanca V***Merchant Relations

Dear Mr***:We are in receipt of Mr***‘s complaint In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. On January 21, Mr
*** signed the Agreement with Eliot Management Group (“EMG”) By signing the Agreement he acknowledged to have received, read and agreed to be bound by the Agreement, and the Terms & Conditions (See page of the Agreement) The initial term of the Agreement shall commence upon Bank acceptance, and shall continue in full force for yearsThereafter, the Agreement will automatically renew for additional one year periods unless Merchant gives and Bank receives written notice of non-renewal, no less than but, no more than days prior to the end of the applicable term (See page of the Terms & Conditions) If the Agreement is terminated by Merchant prior to the end of the term Merchant shall pay on demand an Early Termination Fee of $(See page of the Terms & Conditions). On January 23, Mr***’s account with EMG became effectiveOn February 21, Mr*** contacted us requesting to close his account March 3, we spoke with Mr*** advising him that we would close his account with no fee upon receipt of a closing letterOn March 6, the account was closed due to ACH rejects, and was automatically placed in collectionsOur records show that the amount currently owed on the account is $($Early Termination Fee, $Statement Fee, and $Collection Fee) As a gesture of good faith and to resolve this matter amicably we will waive all applicable fees upon receipt of a signed closing letter from Mr***, and consider the matter closed Please have him fax his letter to *** before the close of business on February 24, Please note we are removing any negative marks placed on Mr***’s account from his credit report. We appreciate your attention to this matter Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Kourtney K***Merchant Relations

Dear Mr***: We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. Mr***
executed two (2) Agreements with Eliot Management Group (“EMG”) for credit card processing services in May and June of 2015, and signed documentation agreeing to have received, read and be bound by the Agreements and the Terms & Conditions ( See pages and of the Agreement)Paragraph of the Terms and Conditions contains clear language disclosing that any termination of the Agreement before the end of the applicable term will result in a termination fee of no less than $ Mr***’s accounts became active on May 22, and June 8, respectively, and have been used to process over $100,in transactionsOur records indicate that in April of 2016, Mr*** requested information regarding the closing of his account. At that time closing instructions were provided as well as the timeframe to submit the required closing letter to avoid the Early Termination Fee At this time we will stand by the signed Agreement; if Mr*** wishes to close his account at this time the Early Termination Fee for both accounts will apply We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly Sincerely, Kourtney K*** Merchant Relations

Dear Mr***:We are in receipt of Ms***‘s complaint In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”), the Merchant Processing Terms & Conditions (“the Terms & Conditions”), and the Non-Cancelable Commercial Lease Agreement with
Merimac Capital (“Lease”) for your review. On July 13, 2016, Ms*** signed the AgreementBy signing, she acknowledged to have read, received and agreed to be bound by the Agreement and the Terms & Conditions (See page of the Agreement) The Lease in this case is a separate contract from the processing Agreement, which Ms*** executed for processing equipment at her own optionIt is non-cancelable for the months term at monthly payments of $plus any applicable taxes and insurance When Ms*** signed the Lease on July 13, 2016, she agreed that she had received, read, and agreed to be bound by Merimac Capital’s Terms and Conditions. Our records indicate that after a month of processing, Ms*** began to have some technical issuesAll efforts have been made in good faith to try and correct the equipment issues, and get Ms*** processing againShe has not agreed to have technical support assist her further with the equipment problemsAfter several ACH drafts were rejected, her account was automatically closed and her Lease was accelerated and placed for collection The current lease balance owed is $7285.00, for monthly payments of $155.00. As Ms*** received the benefit of the equipment to process over $12,in transactions, the merchant will remain bound by the LeaseShe may continue to use her equipment if she so chooses, with another processor or with EMG if she so choosesShe is welcome to call technical support about her technical problems at ###-###-####They will help her overcome any technical issues that arise with the equipment. Ms*** needs to contact Kassi C*** as soon as possible at ###-###-#### to make payment arrangements on the Lease for resolution of that matter However, a settlement offer of $5,was recently extended to Ms***, provided the equipment is returnedThis offer still stands.We appreciate your attention to this matter Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Karrah S*Merchant Relations

Dear MsG***:
We are in
receipt of MsA***’s additional correspondence. Please note that MsA*** states she
considers this matter closed to her satisfaction. In an effort to resolve the matter, EMG
refunded MsA*** $on July 20, and the account was closed
without penalty that same day. At this
time we also consider this matter resolved
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Blanca V***
Merchant
Relations

Complaint: ***
I am rejecting this response because:Anyone dealing with this company should be aware of their manipulative abilities.I Reject this response because it is not the truth*I have had my phone on, charged, and by my side, and have not received one call in about weeks nowAmy W*** said that she would call me back within a few days....again...this was weeks ago.Thankfully, I called today and MrsW*** finally answered the phoneShe was telling me how busy she has been and how she has tried calling me but I know this to be untrue....for I have waited by my phone, diligentlyAfter having my intelligence insulted again, and then bluntly speaking to MrsW*** about how what this company is doing is not only wrong, but illegal, she informed me that she is still working to refund me the $260( that was taken from my account on behalf of this company fraudulently signing me up to multiple contracts against my will, my consciousness, and my spoken word). To anyone reading this: Be careful believing anything that anyone says from this companyThe reason being is because IF you are decieved into signing any contracts, as in my situation, verbal agreements discussed before and after DO NOT MATTER!!!! Again, in other words, what ever the representative is told to tell you, in order to get you to sign a binding contract, does not matter and is not valid after you signIn my case, my biggest mistake was in giving the representative my social security number which he then used to sign me up against my will to a year contract for an online store even though I told him that I have a friend who would be helping me do that and I did not need thatAfter speaking with Ermal(the representative who got me to sign) informed me that he was coached, by his boss, in doing all of this to me and to many other people....and still they didn't pay him his commission that he worked against his morality to acheive.Once again, to anyone who is reading this, be aware that words mean nothing with this company except how they can use words to meet their agendaI do not know about you, but my word is all that I haveI hope that my words can be used to help anyone before they are harmed by this company. I also want to paste this message that I sent to Mr*** via email:On Wed, May 25, at 2:PM, *** *** wrote:Hello Mr***,I send this message just to show this companies manipulative abilities.I wanted to make note that from the information in the message from Elliot Management Group on 5/9/2016:They said " On November 19th, 2015, Mr*** submitted a closing letter for account #***, and the account was closedWe show that on December 29th, 2015, our attempt to debit Mr*** for month end fees was rejected, so account #*** was closed and placed in collections for the contractual fees outlined "If this company is so truthful then why did they hit my account again, times in December! for the contract #***, that was suppose to be closed on November 19? Thank you Revdex.com for giving me the chance to be heardIt means a lot to meI apologize for my lack of education and for my raging emotions if it has made anything difficult for anyone working on this case...Thank you for treating me like a human being
Sincerely,
*** ***

Dear Ms***: We are in receipt of Ms***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. The merchant digitally signed the
Agreement on August 8, By signing, the merchant acknowledged to have received, read, and be bound by the Agreement and the Terms & ConditionsThe merchant agreed that no verbal representations had been made, and the merchant relied solely on the Agreement and the Terms & Conditions (Agreement, page 4)A copy of the Terms & Conditions was made available to the merchant before she digitally signed the AgreementOur records indicate that the merchant was charged according to the AgreementThe rates and fees are disclosed on page of the Agreement and in paragraph of the Terms & ConditionsAt this time we must hold the merchant to the terms of the Agreement that she signedAny end of month fees and the early termination fee are outstanding and currently duePlease make payment arrangements with Jeryd at 817-317-We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Merchant Relations

Dear Mr***:
","sans-serif">We are in
receipt of Ms***’s complaint and have reviewed the matter in
detail. Our records show Ms***
signed a Merchant Application & Agreement (the “Agreement”) with Eliot
Management Group (“EMG”) in November and at the time, she acknowledged to
have received, read and agreed to be bound by the Agreement and the Merchant
Processing Terms & Conditions (the “Terms & Conditions”). As such, Ms***’s processing account
was set up in accordance with the terms disclosed in the Agreement and was
charged accordingly. Nonetheless, we
wish to resolve this matter, and therefore have closed Ms***’s account
without penalty, effective January 12, 2016.
Additionally, we are refunding the fees charged to Ms***’s
account for a total refund of $($equipment purchase fees,
$November fees, $December fees)
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Blanca V***
Merchant
Relations Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jackson W***

Dear Dispute Resolution Department,EMG has not, at this time, received any further correspondence from Ms*** since the last Revdex.com rejectionWe are still waiting for her documentation to pursue the investigations into her fraud allegation. From our records, we have refunded Ms*** September 2016's end of month fees in the amount of $56.99, and the erroneously charged $for QuickbooksWe are willing, as a good faith effort to resolve the situation, to refund November 2016's end of month fees in the amount of $as well as the PCI compliance fee of $from OctoberAs Ms*** processed transactions during October 2016, we cannot refund the processing fees for that month due to policyThe $from October will standWe consider the matter closed at this time. We have attempted to resolve this situation to Ms***'s satisfaction, and have worked to come to an amicable resolutionPlease do not hesitate to contact me directly with any questions.Thank you for your time,Karrah S***, Merchant Relations

Complaint: ***
I am rejecting this response because: I am rejecting the business' response due to the preponderance of substandard customer service Indeed I received the card reader and ran a test Clearly, they are concerned about the delay in reaching my bank The test was run in the morning should have been batched that night and in the bank the next day (both were week days) I am exhausted checking and tracking them for things that should be automatic On advice of counsel and concern for my business, I am rejecting this company as have many other businesses in my area I will return the recently received card reader
Sincerely,
*** ***

September 26, 2016 Dear Mr***: We are in receipt of Ms***‘s complaint. In response thereto we have enclosed the
Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. Ms*** signed the Agreement with Eliot Management Group (“EMG”) on August 13, Ms*** acknowledged to have received, read, and be bound by the Agreement (See page of the Agreement). Agreement clearly contains language confirming no verbal, agreements or representations have been made and merchant has solely relied on the Agreement and Terms & ConditionsOur records indicate that Ms*** has claimed in the past to have been closing the business (in November 2013) and has previously closed an account with EMGBecause Ms*** has already closed an account with EMG in the past, she is aware of closing procedures, and knew that she needed to submit written closing instructions in order to close her accountAs of the date of this response, EMG has not received a closing letter from Ms***, and therefore she has not yet been charged the contractual early termination fee for not closing within the window specified in the Terms & Conditions (see paragraph 23)Since she has not been charged, there is nothing to refundMs*** also proceeded to process on the account after the anniversary dateShe last processed on August 17, 2016, almost two weeks past her anniversary date and the date the account auto-renewedAuto-renewal is discussed and disclosed in paragraph of the Terms & Conditions, where it states clearly “the Agreement will automatically renew for additional one-year periods unless MERCHANT gives (and bank receives) written notice of non-renewal, no less than thirty (30) but no more than ninety (90) days prior to the end of the applicable term.” Please note that Paragraph of the Terms & Conditions clearly states that the “MERCHANT shall provide at least thirty (30) days written notice to Bank for any of the following anticipated changes…transfer or sell of substantially all of the assets of MERCHANT…Merchant also agrees that prior to any changes, Bank must first accept the change and confirm such acceptance in writing.” Ms*** has used used and received benefit of the processing account to process over $131,in credit card transactions and as such she will remain bound to the agreement he/she signed in Should the merchant still wish to close prior to the end of the term, the contractual early termination fee will applyWe appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Karrah S*Merchant Relations

Complaint: ***
I am rejecting this response because:They did reach out within days and confirmed that the credit cards were processing correctly.At that time, that is the only thing we could confirm as we had not seen the extra bank charges.When they say "EMG made every effort to satisfy", they must mean that they TOLD us and EMAILEDus that the bank charges would be refunded and the termination fee waived but didn't actuallyfollow up and make those things happenThey have again assured us that the bank charges will be reversed (still waiting) and David S***(we were told he was the only one that could make the termination fee go away) has decided notto reply to any email since the $was taken from our account
Sincerely,
Donna M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***:
","sans-serif">We are in
receipt of Mr***s complaintPlease be advised that we have made several
attempts to contact Mr** regarding his concerns, and have received no
response At this time we ask that Mr
** contact Amber Person at ###-###-####
for further assistance resolving this issue
We
appreciate your attention to this matter.
Should you have any questions or need any additional information, please
do not hesitate to contact the undersigned directly
Sincerely,
Kourtney
K***
Merchant
Relations