Eliot Management Group, LLC

Dear Mr***: We are in receipt of Mr.***‘s complaint. Please be advised that Eliot Management Group takes these matters very seriously At this this time we are working directly Mr*** to address his concerns , and to reach an amicable
resolution. We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly Sincerely, Kourtney K***Merchant Relations

Dear Ms***: We are in receipt of Ms***’s complaint and request to have her number removed from our contact listPlease note that the Do Not Call Registry is for personal phone numbers and does not cover business-to-business calls. The phone number included with Ms***’s
complaint is listed online as corresponding to the business K & M Unibody Works IncNonetheless, in accordance with Ms***’s request, at this time the Eliot Management Group (“EMG”) Spokane, Washington office has been instructed to discontinue contact to K & M Unibody WorksWe apologize for any inconvenience causedPlease do not hesitate to contact us should you need any additional informationSincerely, Merchant Relations Eliot Management Group

Dear Mr***:As of October 22, our records show Mr***’s account has been closed with an Early Termination Fee of $and currently is in good standing with Eliot Management Group. We appreciate your attention to this matter Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Blanca V***Merchant Relations Coordinator

Complaint: ***
I am rejecting this response because: I'm not asking the leasing company to refund anything as I know they have a non cancellation policy, If you reread our last rejection you will see that it was again against Nick G*** from Eliot Management Coand his ethicsNick G*** repeatedly lied to us to get our account, we wanted to purchase our equipment and asked to do so, but he told us that the equipment would cost us OVER $to purchase, we believed him, but again he lied as we could of bought this equipment for around $so WHY the $it's going to cost us now because Nick said it would be cheaper to lease itBut we know better don't we????? We were asking for $in compensation from Eliot and or Nick G***, because AGAIN NICK G*** LIED TO US ABOUT BUYING THE EQUIPMENTSo we do not feel this complaint is resolved
Sincerely,
*** ***

Dear Ms***: We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. The Agreements for this
merchant were signed with Eliot Management Group (“EMG”) on September 10, By signing, Mr*** acknowledged to have received, read, and be bound by the Merchant Application & Agreement and the Merchant Processing Terms & ConditionsOur records indicate that Mr*** sent in his closing letter stating his intention to close both accounts on October 7, By doing so, the merchant was effectively breaching the contract and was assessed liquidated damages as explained in Paragraph of the Terms & ConditionsThe paragraph states that the company “may also assess liquidated damages in connection with such termination, which shall be the average monthly fees paid by MERCHANT to Bank for the last months…times the number of months remaining in the term…”As such, the total liquidated damages assessed to the accounts was $22,Because the company was in the process of procuring the liquidated damages (“LD”), it did not close the accounts right away, which would have put the merchant in collectionsOver a period of months, EMG tried repeatedly to collect the LD owed to the company, and the merchant either was unavailable at time of call, or told the company that he had to get with his partner in order to discuss the LD owedNonetheless, after sending Mr*** his contract twice, once by secured email and once by Fedex, and numerous unsuccessful attempts to discuss the matter with the merchant, in an effort to bring the matter to a close the company wrote off the debt owed and closed the accounts on April 19, Minimum monthly charges were assessed during this periodAs a gesture of good faith, EMG will not pursue the contractual LD further from Mr***, but will not issue any refunds for the charges during the period the merchant desiresWe appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Merchant Relations

Dear Ms***, We are in receipt of Ms***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. On August 19, 2016, Ms***
entered into an Agreement with Eliot Management Group (“EMG”) for credit card processingBy signing the Agreement, Ms*** acknowledged to have read, received and agreed to be bound by the Agreement and the Terms & Conditions (See page of the Agreement)Our records indicate Ms*** used and received benefit of the processing account to process $in credit card transactions through EMG’s servicesEMG’s policy is to provide the merchant immediately at the signing of the Agreement with a copy of the Agreement and the Terms & Conditions in order to be fully transparent with the terms that the merchant is signing up forHowever, EMG regrets that Ms*** claims to have not received the proper information or paperwork at the signing of the AgreementThis is not in accordance with general EMG policy, and we hope it does not taint Ms***’s view of the company as a wholeAs a gesture of good faith, and to show Ms*** that EMG cares about our merchants and expects them to be fully informed from the beginning of the Agreement, we will close her account without the contractual early termination fee if we receive a signed closing letter either by email at [email protected] or by fax at 1-866-347-before close of business on November 7, We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directlySincerely, Karrah S*Merchant Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***:We are in receipt of Ms***‘s responseThank you for the opportunity to respond to her concern.As previously stated Ms***’s account with EMG has been closed and she is in good standing with no fees owed We also show that her Lease agreement with LFG has closed as well Please note that LFG is a separate company from EMG If Ms*** has any questions or concerns regarding her Lease with LFG she must contact them directly. We appreciate your attention to this matter Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Kourtney K***Merchant Relations Specialist

Dear MsG***:
We have
reviewed MrC***’s correspondence. Mr
C*** executed the Lease which clearly states it is with the third party entity
*** *** *** and discloses its non-cancellable terms. As such, MrC*** remains bound by the Lease
and must contact LFG directly with any concerns pertaining to the Lease. Further, we do not show record of the
document MrC*** states was written by the sales representative. We would be happy to review this
documentation upon receipt via fax at *** or email at ***@e-mg.com. However, at this time we stand by our
previous response
Thank you
for your attention to this matter
Sincerely,
Blanca V***
Merchant
Relations

Complaint: ***
I am rejecting this response because: Nick G*** told us the cost of our equipment lease was close to the real cost of the equipment, so, we asked if we could save money and buy it online, but he said they were over $to purchase, (which was a complete lie) with further investigation, this same product can be purchased for under $500, not the $he said they cost So, now we are stuck in a contract having to pay $with interest We know that this is a contract, but feel we were conned into something for their profitWe were also charged a fee for not having insurance on said product, yet we did, and were not reimbursed the $for the month of December, that Nick said it was taken care of and didn't need to worry about it Over and over Nick lied to us, and we fear this is regular practice to get clients, if we drop the complaint, we feel it will happen again and again to other trusting business owners as it happened to us We feel we need to be compensated for the cost to lease this equipmentWe feel $for lying to us about the cost of the equipmentIf we would have bought the equipment on line then we would of saved over $Again Nick lied to us making this lease another of his long list of lies he told us to get our businessWe do have witnesses to his lies, so to compensate us for some of the cost of the lease we are asking for $well we could ask for more but feel this will do
Sincerely,
*** *** *** ***

Dear Ms***:We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”) and the Merchant Processing Terms & Conditions (“the Terms & Conditions”) for your review. Mr*** signed the Agreement on
January 20, As you can see from the Acknowledgements page (page of the Agreement), Mr*** acknowledged to have received, read, and be bound by the Agreement and the Terms & Conditions“By signing below, merchant acknowledges no verbal agreements or representations have been made and merchant…relied solely on the Agreement and Terms & Conditions.”The early termination fee of $is also bolded and in larger font on page of the Agreement in order to emphasize itIt states that early termination of the Agreement will result in an Early Termination Fee of no less than four hundred ninety-five dollars ($495.00)This is also listed in paragraph of the Terms & Conditions.Our records indicate that the merchant used the processing account for three months, to process almost $5,in transactions.In good faith and in an effort to settle this matter amicably, we will close Mr***’s account without penalty upon receipt of a signed closing letter to [email protected] or 1-866-347-by April 14, No refunds will be given at this time.We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Merchant Relations

Dear Mr***:
","sans-serif">We are in
receipt of Ms***‘s complaint. In response thereto we have
enclosed the Merchant Application & Agreement (“the Agreement”) for each
processing location and the Merchant Processing Terms & Conditions (“the
Terms & Conditions”) for your review
Ms
*** executed two (2) Agreements with Eliot Management Group (“EMG”) for
credit card processing services in November 2015, and signed documentation
agreeing to have received, read, and be bound by the Terms & Conditions (See, pages and of the Agreements)By signing the Agreements, Ms***
acknowledged that no verbal agreements had been made, and that she had relied
solely on the Agreements and the Terms & Conditions (See, page of the Agreements)
Per the signed
Agreements, Ms***’s accounts became active on November 12th,
and December 2nd, 2015, respectively, and have been used to
process over $*** in transactionsOur record indicates that in March 2015, Ms
*** inquired about fees that had been assessed; Ms*** was advised
that monthly charges had been assessed in accordance with the AgreementsWe
show that as a gesture of good faith, Ms*** was refunded for monthly
fees assessed in November and January 2016, as no transactions were
processed in those monthsIn February 2016, Ms*** submitted a closing letter,
and the accounts were closed without penalty on February 22nd,
and March 16th, 2016, respectively
As a gesture
of good faith, and in an effort to resolve this matter, we will agree to refund
Ms*** in the amount of $*** for PCI fees and month end fees assessed
in December and January We ask that Ms*** please allow to
business days for the refund to be processed
We
appreciate your attention to this matterShould you have any questions or need
any additional information, please do not hesitate to contact the undersigned
directly
Sincerely,
Frankie
M***Merchant Relations

Complaint: ***
I am rejecting this response because:
My case id is ***This was apparently resolved back in February of this year, or so I thoughtStarted getting calls from Eliot Management again todayI have asked times now to be removed from calling listI have been hung up on and sworn atMy phone numbers for my business are: ###-###-####, ###-###-####, and ###-###-####I just want this harassment to stopPlease advise.Thank You,*** ***
Sincerely,
*** ***

We appreciate the opportunity to address Ms***’s concernsWe have looked through our records and contacted the local sales office regarding this matterWe are assured this merchant is on the Do Not Call list as of the date of the first Revdex.com complaint filed; however, as the Do Not Call list is handled manually, not via a dialer, the merchant was contacted as a result of an oversightWe sincerely apologize for the inconvenience caused and expect the merchant should not receive further contact from EMG

Dear MsG***:
We have
reviewed MsM***’s additional correspondence. Please be advised that the refund request was
declined on June 19, because the merchant was already refunded for March
month end fees ($***) on June 3, and this was a duplicate request. To bring this matter to a close, we are
refunding the remaining amount of the early termination fee charged
($***). MsM*** may see these funds
in her account as early as tomorrow and at that time we will consider this
matter resolved
Thank you for
your attention to this matter
Sincerely,
Blanca V***
Merchant
Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***:We are in receipt of Mr***‘s complaint. In response thereto we have enclosed the Merchant Application & Agreement (“the Agreement”), the Merchant Processing Terms & Conditions (“the Terms & Conditions”), and the Non-Cancelable Lease (“Lease”) for your
review. On December 08, 2016, Mr*** digitally entered into the Agreement with Eliot Management Group (“EMG”)By agreeing to the Acknowledgements page of the Agreement (page 4), he agreed to have received, read, and be bound by the Agreement and the Terms & ConditionsMr***, on the same day, also digitally entered into the Lease with Ascentium Capital IncSuch Lease is non-cancelable, and clearly states on the Lease paperwork (Page 1) as well as the general Agreement (Equipment Page) that sales are final on equipment.It is unfortunate that Mr*** had so many problems with the system at the beginningEMG also apologizes that phone calls from the SI department were missed or delayed as wellWe understand the frustration this caused Mr***.Our records show some of the issues with the equipment were user error, some were programming, and most of the problems were fixed very quickly with troubleshootingNone of the problems, in our records, were permanent and unfixable, which would indicate a need for different equipmentBy all records, the last time that the merchant had an issue with the system being delayed during rush hour and sometimes printing multiple timesThis issue would be quickly fixed by upgrading the merchant’s modem and router, which EMG was willing to do at no cost to the merchantThe merchant did not have quite enough bandwidth for all of the pieces of equipment to communicate properly during the rush hour; this was not an equipment failure or faultEMG agreed to buy the proper modem and routers and come set them up for Mr***, but Mr*** refused and had already taken down the equipmentAt that point, EMG was no longer able to work with the equipment to properly get it set up.As a gesture of good faith, EMG is still willing to get the proper equipment to have the POS system in good working order in the restaurant, and install it so that Mr*** can have access to his leased equipmentMr*** need only contact Amber Pearson at 817-585-to start the process on getting his equipment fully functional with no issues.We remind Mr***, that his Lease is non-cancelable, and should he continue with stop payment on the processing account, it will trigger his processing account to be closed and placed for collections of the balance and early termination fee, whereupon the Lease’s full balance will come dueTo avoid penalty fees and account closure, Mr*** should remove the stop pay immediately.We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.Sincerely,Merchant Relations, EMG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided that they do what they say are going to do.I got a phone call from an *** *** in their corporate office, and I have reservations that they will
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The funds have been returned to our bank account after considerable intervention on the part of the Revdex.comDo not be surprised if you get further complaints from the Belfair WA areaas we know of at least two other businesses that are in negotiations with the Eliot Group to cancel their contracts for the same reasons.We thank you for your assistance in bringing this matter to a close
Sincerely,
Donna M***