Empire Today, LLC

We appreciate the customer contacting us regarding their concerns Service was completed under warranty at no cost to the customer on May 18, The customer signed off that the repairs were satisfactory We appreciate the customer’s feedback regarding their order

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another styleThe office has left messages for the customer to schedule the service

We appreciate the customer contacting us regarding their concerns We inspected the floor to determine the root cause of the customer’s concerns with the flooring The inspection determined the installed hardwood flooring was free of manufacturing or installation defects and all concerns were customer expectation of the laminateEmpire has spoken to the customer and for customer satisfaction and goodwill has offered replacement of the laminate floor with a different laminate of equal value at no additional cost to the customerWe have an appointment for the customer to view laminates on August 16, Once the customer has selected a different laminate we will contact the customer to schedule the replacementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacement with a signed agreementThe customer selected a new style on February 17, 2016, and the replacement will be scheduled once we receive the signed agreementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us with their concerns The local office has been in contact with the customer and has scheduled to review the installed product for claims under warrantyWe appreciate the customer’s patience regarding this matter

Service was completed on December 6thThe local office has spoken with the customer and confirmed their satisfactionWe thank them for their feedback

Service was begun today, Wednesday April 5,

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discountWe thank the customer for their feedback regarding their experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lori [redacted]

Complaint: [redacted] I am rejecting this response because: I believe some compensation is in... order. I had to take 2 days off work so that Empire could fix the problem they created which took 2 months to fix! The number of hours I spent calling, leaving messages and emailing all to fall on deaf ears. The lack of communication and poor customer service should be worth something. We spent a lot of money and to be treated the way we were treated is preposterous! Furthermore, no apologies were given. All around the worst company I have had to deal with. You should be ashamed of yourselves. Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsService was completed as agreed on August 15, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled repairs for Thursday, July 6thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsService was completed as agreedWe look forward to working with the customer on future home improvement projectsWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has reached out to the customer to discuss resolution

Complaint: [redacted] I am rejecting this response because: it took almost a m9nth for Empire to respond to my requestduring this long interval I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customersLots of complaints on Revdex.com website state the same concerns Sincerely, [redacted]

We appreciate the customer contacting us regarding us regarding their concerns The repairs were completed under warranty at no cost to the customer We appreciate the customer’s feedback on this matter

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4,

(The consumer indicated he/she DID NOT accept the response from the business.) I accept the refund due me but I am not satisfied with their business methods or resolutionIf someone had made an effort to call and sincerely apologize that would have helpedNot once did anyone even offer an apology for having put me in a precarious position with the salesmanThen to have the charge kept on my account for days over the agreed upon and allowed maximum is unethical and bad business

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled service for Thursday, May 3rd